Waterstons Limited

Waterstons Limited, based in London, is seeking a hands-on IT Support Technician to provide technical support directly to clients on infrastructure-related issues. The role includes resolving issues across hardware, software, and cloud services while managing systems administration tasks. The ideal candidate will have 1-2 years' experience in IT support, familiarity with Active Directory and Microsoft 365, and strong troubleshooting skills. Additionally, you'll have the chance to work in diverse client environments and contribute to meaningful projects.

Who you'll be joining We're problem solvers at heart. Sometimes the answer is technology, sometimes it is strategy, and sometimes it is a strong cup of tea and a bit of thoughtful conversation. Whatever it takes, we work it out with our clients. We're an IT consultancy that helps organisations get the best out of their technology. That means keeping them secure and keeping the bad guys out, making sure everything works and is easy to use, and doing smart things with data and software to give their business an edge. It is important work, and we care about doing it well and for the right reasons. Life at Waterstons is friendly, flexible and built on trust. We hire people who are curious, thoughtful and good at getting to the heart of a problem. You get support, trust and room to grow in a place that still feels human. The unlimited holidays and private healthcare are a nice touch, although most people stay because it feels like the right place to do good work with good people. What You'll Be Doing You'll be out on client sites working hands-on with infrastructure across a range of businesses, from professional services firms to manufacturers. Some days it's setting up new starters and resolving desktop issues. Other days it's working through infrastructure problems with support from the wider team. You'll gain exposure to a wide range of environments and challenges you wouldn't typically see in a single in-house IT role. This is a great starting point for someone looking to build a long-term career in infrastructure. We work with our clients to improve their IT environments by identifying risks, tightening security, and making systems work better. You'll be part of the team making that happen, supported by experienced engineers. This is a hands-on, client-facing role based from our London office, with regular time spent working directly on client sites. Your Day-to-Day Providing 1st and 2nd line technical support to client end users, diagnosing and resolving issues across hardware, software, and cloud services Getting to know our clients' environments, including their infrastructure, key applications, and how IT supports their business Carrying out day-to-day systems administration including Active Directory, Microsoft 365, and basic Windows Server tasks Supporting infrastructure projects such as deployments, upgrades, and migrations Applying patches, following best practice, and identifying potential security risks Documenting work clearly so the wider team can support client environments effectively Continuing to develop technical skills through vendor training and hands-on experience What we're looking for If some (or most) of the following sound like you, we'd love to hear from you: Around 1-2 years' experience in IT support, whether on a helpdesk or in a junior systems role Experience supporting end users in a professional environment A working knowledge of Active Directory, Microsoft 365, and Windows desktop/server operating systems Basic understanding of networking concepts such as DNS, DHCP, and TCP/IP Comfortable troubleshooting hardware and software issues including PCs, laptops, printers, and peripherals Experience working with a ticketing system in an ITIL-aligned environment Clear and professional communication skills and confidence speaking with clients Curious about technology and keen to continue developing your skills Comfortable working in client environments and building relationships Someone who takes ownership of problems and follows them through to resolution Interested in building a long-term career in infrastructure Nice to have Exposure to infrastructure technologies such as VMware, AWS, Cisco, or similar platforms Experience supporting Windows Server environments Experience contributing to technical projects such as deployments, upgrades, or migrations How We Take Care of You As well as offering a competitive salary, we have an attractive benefits package including: A healthy work life balance with flexible and agile working being the norm Unlimited holiday allowance EV car scheme (salary sacrifice) Room to grow with supported development opportunities and sponsored training Enhanced family policies If you ever need it, company sick pay and life assurance Supported wellbeing with regular initiatives, an employee assistance programme and private medical insurance Flexible benefits such as a dental scheme, eye care support, season ticket loan and cycle to work We require a security check to be carried out on all colleagues due to the nature of some of our clients' industries. Waterstons is committed to creating and an inclusive, understanding, and flexible place to work. We value diversity, equality and inclusion and encourage everyone to 'bring their whole selves' to work. We believe that a company that works to truly embrace and value diversity, create an environment where everyone from any background can do their best work, and feel valued and appreciated is a better company to work for. Privacy Statement Waterstons are gathering the data in this application for the purpose of recruitment and to ensure we can contact you regarding this application. For information about what we do with your personal data see our Privacy Notice.

Who you'll be joining We're problem solvers at heart. Sometimes the answer is technology, sometimes it is strategy, and sometimes it is a strong cup of tea and a bit of thoughtful conversation. Whatever it takes, we work it out with our clients. We're an IT consultancy that helps organisations get the best out of their technology. That means keeping them secure and keeping the bad guys out, making sure everything works and is easy to use, and doing smart things with data and software to give their business an edge. It is important work, and we care about doing it well and for the right reasons. Life at Waterstons is friendly, flexible and built on trust. We hire people who are curious, thoughtful and good at getting to the heart of a problem. You get support, trust and room to grow in a place that still feels human. The unlimited holidays and private healthcare are a nice touch, although most people stay because it feels like the right place to do good work with good people. What You'll Be Doing You'll be working with our customers to understand their needs, then using tools like Databricks, Fabric and Power BI solutions to meet those requirements. You'll be working with junior colleagues as a manager and mentor, helping them to grow in line with Waterstons' values. Your Day-to-Day Working in Fabric or Databricks to build out the medallion architecture Helping junior members of the team troubleshoot problems Having 1:1s with your team Attending calls with clients to understand their requirements and help solve problems What we're looking for If some (or most) of the following sound like you, we'd love to hear from you: More than 3 years experience working in Analytics Engineering Experience of leading projects and setting scope, budget and timeframes Leading others, either through line management or through technical leadership and mentorship Holds or has held relevant Microsoft Certifications Proficient in SQL and DAX Knowledge of modern data architectures Experience of working with Power BI and Fabric Experience with Dimensional Modelling Good time management, prioritisation and an ability to manage workload Excellent at building relationships with clients and colleagues, with a desire to help others grow via mentoring of junior colleagues Comfortable working as part of a team Curious about our clients, their businesses and how they work; with a willingness and ability to travel to client sites Nice to have Experience of working in a consultancy environment Experience of working in one of our core sectors; including but not limited to Higher Education, Social Housing, Manufacturing, Energy, AEC, Private Equity or Transport and Logistics Holds relevant Databricks certifications Experience of working with Databricks, Azure, AWS and DevOps How We Take Care of You As well as offering a competitive salary, we have an attractive benefits package including: A healthy work life balance with flexible and agile working being the norm Unlimited holiday allowance EV car scheme (salary sacrifice) Room to grow with supported development opportunities and sponsored training Enhanced family policies If you ever need it, company sick pay and life assurance Supported wellbeing with regular initiatives, an employee assistance programme and private medical insurance Flexible benefits such as a dental scheme, eye care support, season ticket loan and cycle to work We require a security check to be carried out on all colleagues due to the nature of some of our clients' industries. Waterstons is committed to creating and an inclusive, understanding, and flexible place to work. We value diversity, equality and inclusion and encourage everyone to 'bring their whole selves' to work. We believe that a company that works to truly embrace and value diversity, create an environment where everyone from any background can do their best work, and feel valued and appreciated is a better company to work for. Privacy Statement Waterstons are gathering the data in this application for the purpose of recruitment and to ensure we can contact you regarding this application. For information about what we do with your personal data see our Privacy Notice.

Waterstons Limited in the North East of England is seeking an experienced Analytics Engineer to join their team. In this role, you will work closely with clients to understand their needs and develop tailored solutions using tools like Databricks and Power BI. The ideal candidate will have over 3 years' experience in Analytics Engineering, strong project leadership skills, and a passion for mentoring junior team members. Waterstons offers a flexible environment, unlimited holidays, and a robust benefits package.

Who you'll be joining We're problem solvers at heart. Sometimes the answer is technology, sometimes it is strategy, and sometimes it is a strong cup of tea and a bit of thoughtful conversation. Whatever it takes, we work it out with our clients. We're an IT consultancy that helps organisations get the best out of their technology. That means keeping them secure and keeping the bad guys out, making sure everything works and is easy to use, and doing smart things with data and software to give their business an edge. It is important work, and we care about doing it well and for the right reasons. Life at Waterstons is friendly, flexible and built on trust. We hire people who are curious, thoughtful and good at getting to the heart of a problem. You get support, trust and room to grow in a place that still feels human. The unlimited holidays and private healthcare are a nice touch, although most people stay because it feels like the right place to do good work with good people. What You'll Be Doing We're looking for a Service Desk Engineer who is passionate about delivering exceptional customer experiences above all else. Our clients rely on us to keep them informed, supported, and confident in the service they receive, so we're seeking someone who naturally puts the customer at the heart of everything they do. You'll communicate clearly and proactively throughout every stage of a ticket, ensuring clients always feel valued and reassured. Alongside this customer first mindset, you'll bring a love for technology, a collaborative approach, and a genuine interest in continual improvement as you support our diverse range of clients across our expanding global team. We offer hybrid working, giving you flexibility in your place of work, but we do strongly encourage regular office attendance in either our Durham or Glasgow office, where possible. Shifts are 9.5 hours, working with the Australian team. This includes working one weekend in four and public holidays. The UK team's coverage is generally from 7:00 am to 11:00 pm. This role is eligible for a shift allowance of £2.5k. Day-to-day responsibilities Act as a technical escalation point and support junior team members through guidance and knowledge sharing. Deliver high quality technical support that reflects our commitment to exceptional customer experience. Keep customers clearly and proactively informed throughout the lifecycle of their tickets. Apply ITIL principles to ensure consistent, reliable, customer focused service delivery. Take ownership of issues to ensure timely, effective resolution. Contribute to the improvement, testing, and documentation of processes that enhance service quality. Work collaboratively with other teams to provide a seamless, joined up customer experience. Some of the skills we are looking for Essential At least 2+ years of experience within the IT industry. Knowledge of the ITIL framework, an understanding of how to prioritise work and major incidents, and the ability to display your troubleshooting skills. During your time on our Service Desk you will be exposed to a wide range of technologies, where experience is desirable. Below is an example of the types of technologies that you will see on a day to day basis: Infrastructure: Cisco, HP & Dell Switches/ Cisco ASA / VMware / Veeam / Hyper V / NAS / SAN Storage Telephony: Microsoft Teams / Mitel Servers: Windows Servers / Active Directory (Group Policy/Login Scripts) / Exchange / SCCM / PowerShell Desktops: Windows / MacOS Cloud: Microsoft 365 Administration/ Exchange online / Azure / AWS / Intune How We Take Care of You As well as offering a competitive salary, we have an attractive benefits package including: A healthy work life balance with flexible and agile working being the norm Unlimited holiday allowance EV car scheme (salary sacrifice) Room to grow with supported development opportunities and sponsored training Enhanced family policies If you ever need it, company sick pay and life assurance Supported wellbeing with regular initiatives, an employee assistance programme and private medical insurance Flexible benefits such as a dental scheme, eye care support, season ticket loan and cycle to work We require a security check to be carried out on all colleagues due to the nature of some of our clients' industries. Waterstons is committed to creating and an inclusive, understanding, and flexible place to work. We value diversity, equality and inclusion and encourage everyone to 'bring their whole selves' to work. We believe that a company that works to truly embrace and value diversity, create an environment where everyone from any background can do their best work, and feel valued and appreciated is a better company to work for. Privacy Statement Waterstons are gathering the data in this application for the purpose of recruitment and to ensure we can contact you regarding this application. For information about what we do with your personal data see our Privacy Notice.

Waterstons Limited is seeking a Service Desk Engineer in North East England to enhance customer experiences through exceptional technical support. In this role, you will manage ticket lifecycles, apply ITIL principles for service delivery, and support junior team members. With a focus on teamwork and continuous improvement, you'll be part of an inclusive culture that values diversity and provides a competitive salary, unlimited holiday allowance, and ongoing professional development opportunities.

Waterstons Limited, an IT consultancy in the North East of England, seeks a SOC Analyst to help secure client businesses through technology. The role involves threat detection, monitoring alerts, and incident response, among other responsibilities. Ideal candidates will have strong cybersecurity knowledge and experience in a SOC or Helpdesk environment. A competitive salary and benefits like unlimited holidays and supported development opportunities are offered. Apply if you are passionate about cybersecurity and enjoy mentoring others.

Who you'll be joining We're problem solvers at heart. Sometimes the answer is technology, sometimes it is strategy, and sometimes it is a strong cup of tea and a bit of thoughtful conversation. Whatever it takes, we work it out with our clients. We're an IT consultancy that helps organisations get the best out of their technology. That means keeping them secure and keeping the bad guys out, making sure everything works and is easy to use, and doing smart things with data and software to give their business an edge. It is important work, and we care about doing it well and for the right reasons. Life at Waterstons is friendly, flexible and built on trust. We hire people who are curious, thoughtful and good at getting to the heart of a problem. You get support, trust and room to grow in a place that still feels human. The unlimited holidays and private healthcare are a nice touch, although most people stay because it feels like the right place to do good work with good people. What You'll Be Doing As a SOC Analyst within our Cyber Division, you will build relationships with prospective and active clients across the business and act as their trusted advisor, helping them to secure their business through the pragmatic use of technology and protect them from incoming threats. If you enjoy a varied environment, sharing your knowledge and experience to support, coach and mentor your colleagues, then we want to hear from you. This is a shift-based role, working 10-hour shifts with a 1-hour lunch (9 working hours). Shifts fall within our UK team's coverage of 7:00 am to 11:00 pm, and include working one weekend in four and some public holidays. Day-to-day responsibilities Lead threat detection and incident response across modern security platforms Monitor and analyse alerts from EDR/XDR platforms, cloud services (M365, AWS, Azure), SIEM systems and more. Manage and optimise security tools and detection rules. Create and deliver comprehensive client security reports. Respond to and analyse cyber incidents at all severity levels. Implement and maintain security best practices. Participate in threat hunting initiatives. Act of a point of escalation for Junior Analysts. Stay up to date on the latest security trends. Some of the skills we are looking for Essential A Strong understanding of IT and Cybersecurity Experience working in a SOC or Helpdesk role Analytical and problem-solving abilities Customer service mindset Passion for continuous learning How We Take Care of You As well as offering a competitive salary, we have an attractive benefits package including: A healthy work life balance with flexible and agile working being the norm Unlimited holiday allowance EV car scheme (salary sacrifice) Room to grow with supported development opportunities and sponsored training Enhanced family policies If you ever need it, company sick pay and life assurance Supported wellbeing with regular initiatives, an employee assistance programme and private medical insurance Flexible benefits such as a dental scheme, eye care support, season ticket loan and cycle to work We require a security check to be carried out on all colleagues due to the nature of some of our clients' industries. Waterstons is committed to creating and an inclusive, understanding, and flexible place to work. We value diversity, equality and inclusion and encourage everyone to 'bring their whole selves' to work. We believe that a company that works to truly embrace and value diversity, create an environment where everyone from any background can do their best work, and feel valued and appreciated is a better company to work for. Privacy Statement Waterstons are gathering the data in this application for the purpose of recruitment and to ensure we can contact you regarding this application. For information about what we do with your personal data see our Privacy Notice.