Confederation of Service Charities

A charity dedicated to supporting vision-impaired individuals is looking for a Support Analyst to provide IT support. This full-time role offers a salary of £37,130.08 per annum, with generous annual leave, pension contributions, and a home working allowance. You will ensure reliable access to IT systems and manage user accounts in a Microsoft environment. Ideal candidates will have extensive knowledge of Windows 10, Microsoft 365, excellent troubleshooting skills, and experience with telephony support. Join a committed team making a real impact today.

Working Pattern: Mon-Fri 9-5pm 50% office based Location: Gateshead / Hybrid If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. Op FORTITUDE is a pathway to support veterans in the UK with their housing. The Op FORTITUDE Pathway Team creates links between the veterans at risk of or experiencing homelessness and the organisations that can provide them the support they need. The difference you will make as a Data Administrator Working collaboratively as part of a committed team to deliver an outstanding service by administering the referral gateway for single veterans at risk or experiencing homelessness to access suitable accommodation. The aim is to put customers first and empower them to achieve their goals and aspirations, while undertaking a range of tasks that contribute to safe and effective service delivery. About you High attention to detail to ensure data accuracy and integrity. Competent and accurate administrative and IT skills. Experience using a Customer Management System. Ability to analyse data and present it in various formats. Ability to organize tasks and plan accordingly. Team player with a caring, flexible, resilient, can do attitude. Ability to use initiative and make confident decisions. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: 25 days holidays plus bank holidays (pro rata). Flexible working options available. Investment in your learning, personal development and technology. A wide range of benefits. Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Role Profile To work in partnership with key stakeholders to achieve the Op FORTITUDE mission to end veteran rough sleeping. This Government-funded referral service supports veterans who may be rough sleeping or are at risk of homelessness. The role involves working collaboratively as part of a committed team to deliver an outstanding service by administering the referral gateway for single veterans at risk or experiencing homelessness to access suitable accommodation. The aim is to put customers first and empower them to achieve their goals and aspirations, while undertaking a range of tasks that contribute to safe and effective service delivery. Referral Management Service: Support the delivery of a referral management service by providing comprehensive data administration. Assist the National and Service Manager with data quality control by identifying missing customer data to analyse trends and performance. Understand software capabilities and design/run weekly, monthly, and quarterly reports for internal and external stakeholders. Identify areas for improvement in data protection and management within the service. Support new starters with their Customer Management System setup and training. System Efficiency: Support the Service Manager in understanding system improvements to enhance service efficiency. Liaise with external parties requesting data and advise on deliverability and timelines. Subject Matter Expertise: Act as the subject matter expert for software packages, including Inform and the Customer Management System. Quality Audits: Conduct quality audits on data and identify necessary improvements. Documentation: Compile information and prepare documentation for the Op Fortitude Team. Continuous Improvement: Contribute to the continuous improvement of processes and procedures. Data Requirements: Ensure data requirements are met at all times in accordance with contractual obligations. Basic Administration Tasks: Perform basic administration tasks for the National Manager and Op. Booking travel and accommodation. Liaising with external organizations. Designing and collating surveys. Person specification High attention to detail to ensure data accuracy and integrity. Competent and accurate administrative and IT skills. Experience using a Customer Management System. Ability to analyse data and present it in various formats. Ability to organize tasks and plan accordingly. Team player with a caring, flexible, resilient, can do attitude. Ability to use initiative and make confident decisions. Understanding of the veteran sector. Personal lived experience of serving in the forces or of homelessness.

A charitable organization focused on service support seeks a motivated individual for a home-based role. This position involves researching and securing funding to enhance support for the armed forces community and other frontline services. The ideal candidate will have strong writing skills, experience in funding applications, and the ability to foster positive stakeholder relationships. Occasional travel and overnight stays may be required. Join us to make a difference in supporting our beneficiaries.

Location: Home based, with travel required Salary: £26,000 to £28,000 depending on experience This role will research, develop and secure funding, projects and opportunities that deliver DMWS's charitable objectives and to support ongoing stakeholder management to ensure positive relationships. This involves researching and applying for funding and contract tender opportunities to support the armed forces community and other frontline services. This will include Trusts and Foundations, corporate partnerships and tenders with organisations that include the military, police, NHS, Fire service and other organisations with frontline roles. The aim is to secure funds and opportunities to support DMWS beneficiaries and to increase DMWS footprint. The role will also require report writing to present evidence of DMWS delivering effective value for money and positive impacts for our beneficiaries in line with the funder's requirements. An ability to also promote our outcomes through case studies and social media posts would also be advantageous. Travel will be required and some occasional overnights stays can be required.

A leading charity organization is seeking a Support Services Manager to oversee support services for vulnerable veterans in Fulham. This full-time role involves managing a dedicated team, developing tailored support plans, and ensuring high service standards while promoting independence for beneficiaries. The ideal candidate will have proven management skills and a strong commitment to supporting those who have served their country. This role is critical during a period of change for residents, contributing to their well-being and recovery.

You are here: Home / News / News / The Stoll Foundation - Support Services Manager (Full-time) The Stoll Foundation - Support Services Manager (Full-time) Permanent contract Location: Fulham base; onsite across all Stoll Foundation offices. Job type: Full-time Monday to Friday - 9am to 5pm Responsible to: Head of Support & Tenant Engagement Responsible for: Team Leader, Community Support Officers, and Independent Living Services. Salary: £ 43,152 per year, plus benefits About Stoll: The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and wellbeing for those who have served their country. The Role: To manage and lead a team to provide a support service to beneficiaries, during a period of significant change as residents are decanted to other sites. To promote and encourage independence, keeping veterans at the heart of any services offered. To lead the team in delivering and developing support plans, risk assessments and move-on plans. To be proactive in tenant engagement, including when beneficiaries may be hard to engage. To maintain effective working relationships with external organisations such as Op Courage ( Veterans Mental Health and Well Being Services), the Department for Work and Pensions (DWP), the local authority, and other voluntary and statutory organisations. To ensure that service delivery at all sites achieves the relevant service standards, complies with best practice, the law, safeguarding and other funders requirements. In light of recent events in Afghanistan, please find information and support resources here