Aptia UK Limited is hiring a Senior Claims and Resolution Specialist to oversee complex pension complaints and E&O cases. Hybrid role, aligning with any Aptia UK office, with responsibility for technical guidance, governance and outcomes for members and clients. You will manage a portfolio of high-profile claims, assess risks and compensation, and collaborate with trustees, risk teams and legal advisers to implement resolution strategies while ensuring regulatory compliance.
26/07/2026
Full time
Aptia UK Limited is hiring a Senior Claims and Resolution Specialist to oversee complex pension complaints and E&O cases. Hybrid role, aligning with any Aptia UK office, with responsibility for technical guidance, governance and outcomes for members and clients. You will manage a portfolio of high-profile claims, assess risks and compensation, and collaborate with trustees, risk teams and legal advisers to implement resolution strategies while ensuring regulatory compliance.
About Aptia Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind. Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best. And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. Job requirements Are you an experienced pensions professional with a strong background in complaints, claims, Errors & Omissions (E&O), and dispute resolution? Aptia is seeking a Senior Claims and Resolution Specialist to join the team and provide expert oversight, technical guidance and governance across complex pension complaints and E&O cases. This is a good opportunity for a technically strong pensions professional who enjoys investigating challenging cases, influencing stakeholders, and driving fair, compliant outcomes for members and clients. In this role, you will act as a subject matter expert for complex pension complaints and E&O matters across Defined Benefit (DB), Defined Contribution (DC) and hybrid pension arrangements. This is a hybrid role and can be aligned with any Aptia UK office. Key responsibilities include: Providing technical oversight and guidance on complex complaints and E&O cases from initial triage through to resolution. Managing a portfolio of high-profile and complex claims while maintaining accountability for outcomes. Assessing risks, liabilities and compensation approaches, including financial loss, investment loss, distress and inconvenience, tax implications and interest calculations. Partnering with administration teams, trustees, Client Directors, risk teams and legal advisers to develop and implement resolution strategies. Reviewing and approving communications to members, clients and external bodies, including the Pensions Ombudsman. Conducting root cause analysis and identifying opportunities to strengthen controls, reduce risk and improve customer outcomes. Producing management information and insight on case volumes, trends and risk exposure. Ensuring all activities comply with pensions legislation, regulatory requirements and internal governance frameworks. If this sounds like your ideal next step, here is what we're looking for: Significant experience managing complex complaints, claims or E&O cases within a UK pensions administration environment. Strong technical knowledge of Defined Benefit and Defined Contribution pension schemes. Experience handling cases involving transfers, retirements, bereavements, GMP, rectification projects, AVCs and pension payroll matters. A detailed understanding of UK pensions legislation, regulatory requirements and pension administration best practice. Knowledge of Pensions Ombudsman processes, Internal Dispute Resolution Procedures (IDRP) and redress methodologies. Experience assessing financial compensation and liability considerations. Excellent investigation, analytical and problem-solving skills. Strong stakeholder management and communication skills, with the ability to explain complex issues clearly and confidently. Desirable qualifications: PMI Certificate, Diploma or Advanced Diploma. APMI qualification or working towards APMI. Legal, compliance, risk or fraud investigation qualifications. Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us. Aptia is a trusted provider of employee benefits and pension administration services, with offices in the U.S. and U.K. supported by shared services in India and Portugal. We manage programs covering over six million people and serving more than 1,100 clients, catering to both B2B purchasers of the administration platform and B2C employees. With our extensive experience in the industry, we will deliver efficient and reliable solutions that ensure the smooth management of employee benefits programs. Our dedicated team of experts will combine in-depth knowledge with leading technology to simplify the administration process for clients.
26/07/2026
Full time
About Aptia Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind. Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best. And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. Job requirements Are you an experienced pensions professional with a strong background in complaints, claims, Errors & Omissions (E&O), and dispute resolution? Aptia is seeking a Senior Claims and Resolution Specialist to join the team and provide expert oversight, technical guidance and governance across complex pension complaints and E&O cases. This is a good opportunity for a technically strong pensions professional who enjoys investigating challenging cases, influencing stakeholders, and driving fair, compliant outcomes for members and clients. In this role, you will act as a subject matter expert for complex pension complaints and E&O matters across Defined Benefit (DB), Defined Contribution (DC) and hybrid pension arrangements. This is a hybrid role and can be aligned with any Aptia UK office. Key responsibilities include: Providing technical oversight and guidance on complex complaints and E&O cases from initial triage through to resolution. Managing a portfolio of high-profile and complex claims while maintaining accountability for outcomes. Assessing risks, liabilities and compensation approaches, including financial loss, investment loss, distress and inconvenience, tax implications and interest calculations. Partnering with administration teams, trustees, Client Directors, risk teams and legal advisers to develop and implement resolution strategies. Reviewing and approving communications to members, clients and external bodies, including the Pensions Ombudsman. Conducting root cause analysis and identifying opportunities to strengthen controls, reduce risk and improve customer outcomes. Producing management information and insight on case volumes, trends and risk exposure. Ensuring all activities comply with pensions legislation, regulatory requirements and internal governance frameworks. If this sounds like your ideal next step, here is what we're looking for: Significant experience managing complex complaints, claims or E&O cases within a UK pensions administration environment. Strong technical knowledge of Defined Benefit and Defined Contribution pension schemes. Experience handling cases involving transfers, retirements, bereavements, GMP, rectification projects, AVCs and pension payroll matters. A detailed understanding of UK pensions legislation, regulatory requirements and pension administration best practice. Knowledge of Pensions Ombudsman processes, Internal Dispute Resolution Procedures (IDRP) and redress methodologies. Experience assessing financial compensation and liability considerations. Excellent investigation, analytical and problem-solving skills. Strong stakeholder management and communication skills, with the ability to explain complex issues clearly and confidently. Desirable qualifications: PMI Certificate, Diploma or Advanced Diploma. APMI qualification or working towards APMI. Legal, compliance, risk or fraud investigation qualifications. Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us. Aptia is a trusted provider of employee benefits and pension administration services, with offices in the U.S. and U.K. supported by shared services in India and Portugal. We manage programs covering over six million people and serving more than 1,100 clients, catering to both B2B purchasers of the administration platform and B2C employees. With our extensive experience in the industry, we will deliver efficient and reliable solutions that ensure the smooth management of employee benefits programs. Our dedicated team of experts will combine in-depth knowledge with leading technology to simplify the administration process for clients.
About Aptia Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency and enhance financial security. Position We are looking for an experienced Pensions Administrator to support clients and scheme members with complex queries and calculations. The role is based in Leatherhead on a hybrid working basis. Responsibilities Communicate with clients and scheme members on complex queries via letter, email and telephone. Gain a thorough understanding of the scheme details administered in the team and ensure activities are processed in line with the scheme rules. Perform complex pensions calculations, enter pensions data and answer enquiries to the required standard using both automated and non automated manual/system processes across a wide range of member or scheme events. Perform checking activity as required to support team members, and use MI reporting to monitor progress for member, client and scheme event work. Ensure errors, omissions and complaints are handled as per agreed procedures and within appropriate timescales. Monitor project income and work with your manager to ensure client projects are delivered on plan and to budget. Identify opportunities to generate additional revenue within your client group, ensuring requests for additional work are identified, costs calculated and confirmed. Keep abreast of technical developments, procedural and legislative changes, and be able to discuss and act upon their implications. Qualifications Experience liaising with clients and trustees. Ability to perform complex pension calculations and peer review other calculations to a high standard of accuracy. Strong knowledge of member calculation processes, Defined Benefit (DB) scheme knowledge, scheme types and governing legislation issues. In depth knowledge of UK pensions legislation. Good communication skills, both written and verbal. Strong analytical and problem solving skills. Ability to analyse and improve processes. Relevant professional qualification (e.g., PMI) - desirable. EEO Statement Aptia is committed to creating a diverse, inclusive and equitable work environment. We are an equal opportunity employer and aim to attract and retain the best people without regard to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.
26/07/2026
Full time
About Aptia Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency and enhance financial security. Position We are looking for an experienced Pensions Administrator to support clients and scheme members with complex queries and calculations. The role is based in Leatherhead on a hybrid working basis. Responsibilities Communicate with clients and scheme members on complex queries via letter, email and telephone. Gain a thorough understanding of the scheme details administered in the team and ensure activities are processed in line with the scheme rules. Perform complex pensions calculations, enter pensions data and answer enquiries to the required standard using both automated and non automated manual/system processes across a wide range of member or scheme events. Perform checking activity as required to support team members, and use MI reporting to monitor progress for member, client and scheme event work. Ensure errors, omissions and complaints are handled as per agreed procedures and within appropriate timescales. Monitor project income and work with your manager to ensure client projects are delivered on plan and to budget. Identify opportunities to generate additional revenue within your client group, ensuring requests for additional work are identified, costs calculated and confirmed. Keep abreast of technical developments, procedural and legislative changes, and be able to discuss and act upon their implications. Qualifications Experience liaising with clients and trustees. Ability to perform complex pension calculations and peer review other calculations to a high standard of accuracy. Strong knowledge of member calculation processes, Defined Benefit (DB) scheme knowledge, scheme types and governing legislation issues. In depth knowledge of UK pensions legislation. Good communication skills, both written and verbal. Strong analytical and problem solving skills. Ability to analyse and improve processes. Relevant professional qualification (e.g., PMI) - desirable. EEO Statement Aptia is committed to creating a diverse, inclusive and equitable work environment. We are an equal opportunity employer and aim to attract and retain the best people without regard to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.
Aptia UK Limited is seeking an experienced Pensions Administrator based in Leatherhead. The role involves supporting clients and scheme members with complex queries and performing precise pensions calculations. The ideal candidate will possess a strong knowledge of DB schemes, UK legislations, and demonstrate excellent client liaison skills. This position offers a hybrid working model, aligning with our commitment to create a diverse and equitable work environment.
26/07/2026
Full time
Aptia UK Limited is seeking an experienced Pensions Administrator based in Leatherhead. The role involves supporting clients and scheme members with complex queries and performing precise pensions calculations. The ideal candidate will possess a strong knowledge of DB schemes, UK legislations, and demonstrate excellent client liaison skills. This position offers a hybrid working model, aligning with our commitment to create a diverse and equitable work environment.
Role Summary In this role you will play a key role in supporting clients and scheme members on complex queries and calculations, as well as using your expertise to peer review, coach and check calculations for more junior team members. You will use your technical knowledge to advise on procedural and legislative changes and support client relationships through budgeting and process improvement. Location This role is hybrid aligned to our offices in Chichester, but may be some flexibility on location. Responsibilities Communicating with clients and scheme members on complex queries via letter, email and telephone. Gain a thorough understanding of the scheme details administered in the team and ensure activities are processed in line with the scheme rules. Perform complex pensions calculations, enter pensions data and answer enquiries to the required standard using both automated and manual/system processes across a wide range of member or scheme events. Perform checking activity as required to support team members, and use MI reporting to monitor progress for member, client and scheme event work. Ensuring errors, omissions and complaints are handled as accordance with agreed procedures and within appropriate timescales. Monitoring project income and work with your manager to ensure client projects are delivered on plan and to budget. Identifying opportunities to generate additional revenue within your client group, ensuring requests for additional work are identified and costs calculated and confirmed. Keep abreast of technical developments, procedural and legislative changes, and be able to discuss and act upon the implications. Qualifications Experience liaising with clients and trustees. Ability to perform complex pension calculations, and the ability to peer review other calculations to a high standard of accuracy. Strong knowledge of member calculation processes, Defined Benefit (DB) scheme knowledge, scheme types and governing legislation issues. In depth knowledge of UK pensions legislation. Good communication skills, both written and verbal. Strong analytical and problem solving skills. Able to analyse and improve processes. Relevant professional qualification (e.g. PMI) - desirable. Equal Opportunity Statement Aptia is committed to creating a diverse, inclusive and equitable work environment. We are an equal opportunity employer and aim to attract and retain the best people without regard to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.
26/07/2026
Full time
Role Summary In this role you will play a key role in supporting clients and scheme members on complex queries and calculations, as well as using your expertise to peer review, coach and check calculations for more junior team members. You will use your technical knowledge to advise on procedural and legislative changes and support client relationships through budgeting and process improvement. Location This role is hybrid aligned to our offices in Chichester, but may be some flexibility on location. Responsibilities Communicating with clients and scheme members on complex queries via letter, email and telephone. Gain a thorough understanding of the scheme details administered in the team and ensure activities are processed in line with the scheme rules. Perform complex pensions calculations, enter pensions data and answer enquiries to the required standard using both automated and manual/system processes across a wide range of member or scheme events. Perform checking activity as required to support team members, and use MI reporting to monitor progress for member, client and scheme event work. Ensuring errors, omissions and complaints are handled as accordance with agreed procedures and within appropriate timescales. Monitoring project income and work with your manager to ensure client projects are delivered on plan and to budget. Identifying opportunities to generate additional revenue within your client group, ensuring requests for additional work are identified and costs calculated and confirmed. Keep abreast of technical developments, procedural and legislative changes, and be able to discuss and act upon the implications. Qualifications Experience liaising with clients and trustees. Ability to perform complex pension calculations, and the ability to peer review other calculations to a high standard of accuracy. Strong knowledge of member calculation processes, Defined Benefit (DB) scheme knowledge, scheme types and governing legislation issues. In depth knowledge of UK pensions legislation. Good communication skills, both written and verbal. Strong analytical and problem solving skills. Able to analyse and improve processes. Relevant professional qualification (e.g. PMI) - desirable. Equal Opportunity Statement Aptia is committed to creating a diverse, inclusive and equitable work environment. We are an equal opportunity employer and aim to attract and retain the best people without regard to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.
Aptia UK Limited is seeking a Data Analyst within QA&A to carry out regular reviews of data extractions, analyse manipulated data for integrity, and sign off data for communications. You will lead a small team of Data Analysts, and collaborate with UK and India QA&A to ensure GDPR compliance and robust data controls. The role focuses on improving data quality, reducing risk of breaches, and delivering high-quality analysis within tight timelines across Aptia's administration functions.
12/07/2026
Full time
Aptia UK Limited is seeking a Data Analyst within QA&A to carry out regular reviews of data extractions, analyse manipulated data for integrity, and sign off data for communications. You will lead a small team of Data Analysts, and collaborate with UK and India QA&A to ensure GDPR compliance and robust data controls. The role focuses on improving data quality, reducing risk of breaches, and delivering high-quality analysis within tight timelines across Aptia's administration functions.
Overview Aptia Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind. Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best. And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. Responsibilities Carry out regular reviews of data extractions. Analyse data that has been manipulated to ensure data integrity is maintained. Sign off data extracts (including manipulation) before data can be issued. Review/sign off final data used for mail-merges ensuring communications are correct. Ensure data is handled in line with GDPR requirements. Assist in the provision of Root Cause Analysis (RCA) if required. Contribute to changes in processes to strengthen controls around data handling. Maintain the Data Analysis tool, guidance and documentation. Manage and develop the teams' Data Analyst(s). Produce reports relating to Data Analysis within the QA&A function. Manage and distribute the Data Analysis workload amongst the team. Deliver accurate, high-quality data analysis within strict turnaround times. Streamline data analysis workflows and referral processes across Aptia's operational teams. Coordinate incoming work for efficient data analysis processing. Identify and report data quality issues to support compliance and reduce the risk of data breaches. Build proficiency with data analysis tools and processes through training and hands-on experience. Contribute to improving overall efficiency and capacity of the Data Analysis function within QA&A. Work alongside QA&A and the wider First Line of Defence function to ensure a robust control environment is established across the Aptia administration business. Manage the teams' Data Analyst(s). To work alongside the central First Line of Defence function to ensure a robust control environment is established. The Data Analyst will act as an ambassador for Aptia and will continually look to improve and embed best practice and excellence. Qualifications Experience in data analysis within a QA&A environment. Strong understanding of data manipulation, data integrity, and data quality assurance. Familiarity with GDPR requirements and data protection practices. Ability to sign off data extracts and final data for communications. Experience in leading or managing a team of Data Analyst(s). Proactive in identifying data quality issues and implementing improvements. Strong collaboration with internal stakeholders and cross-functional teams (UK and India QA&A teams). Equality, Diversity and Inclusion Aptia is committed to creating a diverse, inclusive and equitable work environment. We are an equal opportunity employer and aim to attract and retain the best people without regard to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, please reach out to us. Company context Aptia is a trusted provider of employee benefits and pension administration services, with offices in the U.S. and U.K. supported by shared services in India and Portugal. We manage programs covering over six million people and serving more than 1,100 clients, catering to both B2B purchasers of the administration platform and B2C employees. Our dedicated team of experts combines in-depth knowledge with leading technology to simplify the administration process for clients.
12/07/2026
Full time
Overview Aptia Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind. Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best. And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. Responsibilities Carry out regular reviews of data extractions. Analyse data that has been manipulated to ensure data integrity is maintained. Sign off data extracts (including manipulation) before data can be issued. Review/sign off final data used for mail-merges ensuring communications are correct. Ensure data is handled in line with GDPR requirements. Assist in the provision of Root Cause Analysis (RCA) if required. Contribute to changes in processes to strengthen controls around data handling. Maintain the Data Analysis tool, guidance and documentation. Manage and develop the teams' Data Analyst(s). Produce reports relating to Data Analysis within the QA&A function. Manage and distribute the Data Analysis workload amongst the team. Deliver accurate, high-quality data analysis within strict turnaround times. Streamline data analysis workflows and referral processes across Aptia's operational teams. Coordinate incoming work for efficient data analysis processing. Identify and report data quality issues to support compliance and reduce the risk of data breaches. Build proficiency with data analysis tools and processes through training and hands-on experience. Contribute to improving overall efficiency and capacity of the Data Analysis function within QA&A. Work alongside QA&A and the wider First Line of Defence function to ensure a robust control environment is established across the Aptia administration business. Manage the teams' Data Analyst(s). To work alongside the central First Line of Defence function to ensure a robust control environment is established. The Data Analyst will act as an ambassador for Aptia and will continually look to improve and embed best practice and excellence. Qualifications Experience in data analysis within a QA&A environment. Strong understanding of data manipulation, data integrity, and data quality assurance. Familiarity with GDPR requirements and data protection practices. Ability to sign off data extracts and final data for communications. Experience in leading or managing a team of Data Analyst(s). Proactive in identifying data quality issues and implementing improvements. Strong collaboration with internal stakeholders and cross-functional teams (UK and India QA&A teams). Equality, Diversity and Inclusion Aptia is committed to creating a diverse, inclusive and equitable work environment. We are an equal opportunity employer and aim to attract and retain the best people without regard to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, please reach out to us. Company context Aptia is a trusted provider of employee benefits and pension administration services, with offices in the U.S. and U.K. supported by shared services in India and Portugal. We manage programs covering over six million people and serving more than 1,100 clients, catering to both B2B purchasers of the administration platform and B2C employees. Our dedicated team of experts combines in-depth knowledge with leading technology to simplify the administration process for clients.
Aptia UK Limited is seeking an experienced Pensions Administrator to support clients and scheme members in Glasgow. In this hybrid role, you will handle complex queries, perform pensions calculations, and peer-review team members' work. The ideal candidate will have strong knowledge of UK pensions legislation and experience liaising with clients. Good communication skills and the ability to analyze processes are essential. Aptia promotes an inclusive work environment and is an equal opportunity employer.
01/07/2026
Full time
Aptia UK Limited is seeking an experienced Pensions Administrator to support clients and scheme members in Glasgow. In this hybrid role, you will handle complex queries, perform pensions calculations, and peer-review team members' work. The ideal candidate will have strong knowledge of UK pensions legislation and experience liaising with clients. Good communication skills and the ability to analyze processes are essential. Aptia promotes an inclusive work environment and is an equal opportunity employer.
About AptiaFounded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind. Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. Job Overview Are you an experienced Pensions Administrator looking for a fresh challenge? In this role you will play a key role in supporting clients and scheme members on complex queries and calculations, as well as using your expertise to peer review, coach and check calculations for more junior team members. You will use your technical knowledge to advise on procedural and legislative changes, and support client relationships through budgeting and process improvement. This role will work on a hybrid basis from our office in Glasgow. Responsibilities Communicating with clients and scheme members on complex queries when required via letter, email, and telephone. Gain a thorough understanding of the scheme details administered in the team and ensure activities are processed in line with the scheme rules. Perform complex pensions calculations, enter pensions data and answer enquiries to the required standard using both automated and non automated manual/system processes across a wide range of member or scheme events. Perform checking activity as required to support team members, and use MI reporting to monitor progress for member, client and scheme event work. Ensure errors, omissions and complaints are handled in accordance with agreed procedures and within appropriate timescales. Monitor project income and work with your manager to ensure client projects are delivered on plan and to budget. Identify opportunities to generate additional revenue within your client group, ensuring requests for additional work are identified and costs calculated and confirmed. Keep abreast of technical developments, procedural and legislative changes, and be able to discuss and act upon the implications. Qualifications Experience liaising with clients and trustees. Ability to perform complex pension calculations and peer review other calculations to a high standard of accuracy. Strong knowledge of member calculation processes, Defined Benefit (DB) scheme knowledge, scheme types and governing legislation issues. In depth knowledge of UK pensions legislation. Good communication skills, both written and verbal. Strong analytical and problem solving skills. Able to analyse and improve processes. Relevant professional qualification (e.g., PMI) - desirable. Equal Opportunity Employer Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.
01/07/2026
Full time
About AptiaFounded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind. Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. Job Overview Are you an experienced Pensions Administrator looking for a fresh challenge? In this role you will play a key role in supporting clients and scheme members on complex queries and calculations, as well as using your expertise to peer review, coach and check calculations for more junior team members. You will use your technical knowledge to advise on procedural and legislative changes, and support client relationships through budgeting and process improvement. This role will work on a hybrid basis from our office in Glasgow. Responsibilities Communicating with clients and scheme members on complex queries when required via letter, email, and telephone. Gain a thorough understanding of the scheme details administered in the team and ensure activities are processed in line with the scheme rules. Perform complex pensions calculations, enter pensions data and answer enquiries to the required standard using both automated and non automated manual/system processes across a wide range of member or scheme events. Perform checking activity as required to support team members, and use MI reporting to monitor progress for member, client and scheme event work. Ensure errors, omissions and complaints are handled in accordance with agreed procedures and within appropriate timescales. Monitor project income and work with your manager to ensure client projects are delivered on plan and to budget. Identify opportunities to generate additional revenue within your client group, ensuring requests for additional work are identified and costs calculated and confirmed. Keep abreast of technical developments, procedural and legislative changes, and be able to discuss and act upon the implications. Qualifications Experience liaising with clients and trustees. Ability to perform complex pension calculations and peer review other calculations to a high standard of accuracy. Strong knowledge of member calculation processes, Defined Benefit (DB) scheme knowledge, scheme types and governing legislation issues. In depth knowledge of UK pensions legislation. Good communication skills, both written and verbal. Strong analytical and problem solving skills. Able to analyse and improve processes. Relevant professional qualification (e.g., PMI) - desirable. Equal Opportunity Employer Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.