ITRS is seeking an experienced Customer Solutions Engineer in Greater London to help accelerate sales initiatives. This role involves technical presentations, product demonstrations, and workshops as part of our Customer Solutions and Success team. The ideal candidate will have over 3 years of experience in Customer Solutions or Sales Engineering, with a strong background in Application Performance Management and knowledge of relevant tools. ITRS values diversity and offers a flexible hybrid working environment.
30/05/2026
Full time
ITRS is seeking an experienced Customer Solutions Engineer in Greater London to help accelerate sales initiatives. This role involves technical presentations, product demonstrations, and workshops as part of our Customer Solutions and Success team. The ideal candidate will have over 3 years of experience in Customer Solutions or Sales Engineering, with a strong background in Application Performance Management and knowledge of relevant tools. ITRS values diversity and offers a flexible hybrid working environment.
About ITRS Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our mission is to make society's critical technology work via automated & holistic IT observability solutions that safeguard critical applications and enable innovation. With our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub - with offices in other UK and global locations from the Netherlands to Manila, NYC and Chicago. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people. Scope of Role ITRS Group is looking for Senior Java Engineer in London. Reporting to our Engineering Manager, you will sit in the Platform Team and form part of a wider global Engineering Team. The Core Platform layer is a collection of distributed services which ingest, transform and materialise observability data to make it available to several similarly distributed visualisation, integration, analytics and other domain specific applications to provide solutions to a range of observability problems. We are looking to strengthen our core platform team in anticipation of wider customer adoption through 2026. Our role offers a permanent, full-time position working from our London office on a hybrid work schedule. As a Senior Java Software Engineer, you will: Participate in all phases of the product lifecycle, including design, development, documentation, testing, integration, deployment, and ongoing support. Participate in mentoring relationships - both giving and receiving guidance- to foster mutual growth and development within the team. Approach our products and customer challenges with curiosity, striving to understand the solutions we deliver. Work with team members to develop innovative, customer-centric solutions. Take part in team support responsibilities to ensure reliable service for our customers. Advocate for a culture of quality and testing, offering guidance and support to team members less experienced in these practices. In your first 30 days, you will: Learn as much as you can about our company, team and product. Complete hands-on training with ITRS Analytics and other products in the ITRS portfolio. Follow an onboarding checklist and meet with team members from across the company. Pair with current team members for meetings, demos, and presentations. Review recorded sales calls and learn our sales motion. Take over parts of the agenda as you get more comfortable. In your first 60 days, you will: Continue pairing with the current team and assuming a more active role in the agenda. Begin playing a role in the Analytics developers community, answering questions and sharing advice. Select a learning course that aligns with your goals and experience and begin the course. Continue to grow your understanding of ITRS, both us and our products. Learn how we develop products. Build relationships. Discover how our products connect and interact. In your first 90 days, you will: Assume ownership of an initial subset of the product, supported by the team. Continue to learn and grow. ITRS is committed to your ongoing personal growth. There will always be opportunities requiring it. We have an ambitious L&D policy to support your learning and growth You are predominantly a backend Java developer with at least 7 years of experience building complex distributed systems. You have built applications from the ground-up with a deep understanding of core Java, data structures and concurrency, rather than relying on frameworks such as Spring. You have built event-driven applications using Kafka and solutions with event-streaming frameworks at scale (Flink / Kafka Streams / Spark) that go beyond basic ETL pipelines. You know how to orchestrate the deployment of applications on Kubernetes, including defining services, deployments, stateful sets etc. and where to look if there is a problem. You know how to design systems from a macro-level through to the micro-level optimisations needed to build high-performance, scalable solutions. You have tackled hard problems in the past around data consistency vs availability and have designed systems around these considerations. You have designed complex data models and managed their evolution to limit breaking-changes and support backwards compatibility. You have a focus on delivery and an awareness of how your contribution in a software team delivers end-value in a product. You have likely tuned garbage collection, fixed CPU hotspots and analysed heap dumps to find memory leaks on JVMs. You have likely instrumented custom metrics in your application and used monitoring/observability tools to understand how they behave in different environments and to identify the root cause of issues. Health Insurance and Dental Health Cover for you and your dependants Employee Assistance Programme Pension Flexible Hybrid Working Enhanced Parental Leave Travel Insurance Life Assurance Income Protection Referral Bonus Buy and Sell Holiday Training Reimbursement ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
30/05/2026
Full time
About ITRS Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our mission is to make society's critical technology work via automated & holistic IT observability solutions that safeguard critical applications and enable innovation. With our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub - with offices in other UK and global locations from the Netherlands to Manila, NYC and Chicago. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people. Scope of Role ITRS Group is looking for Senior Java Engineer in London. Reporting to our Engineering Manager, you will sit in the Platform Team and form part of a wider global Engineering Team. The Core Platform layer is a collection of distributed services which ingest, transform and materialise observability data to make it available to several similarly distributed visualisation, integration, analytics and other domain specific applications to provide solutions to a range of observability problems. We are looking to strengthen our core platform team in anticipation of wider customer adoption through 2026. Our role offers a permanent, full-time position working from our London office on a hybrid work schedule. As a Senior Java Software Engineer, you will: Participate in all phases of the product lifecycle, including design, development, documentation, testing, integration, deployment, and ongoing support. Participate in mentoring relationships - both giving and receiving guidance- to foster mutual growth and development within the team. Approach our products and customer challenges with curiosity, striving to understand the solutions we deliver. Work with team members to develop innovative, customer-centric solutions. Take part in team support responsibilities to ensure reliable service for our customers. Advocate for a culture of quality and testing, offering guidance and support to team members less experienced in these practices. In your first 30 days, you will: Learn as much as you can about our company, team and product. Complete hands-on training with ITRS Analytics and other products in the ITRS portfolio. Follow an onboarding checklist and meet with team members from across the company. Pair with current team members for meetings, demos, and presentations. Review recorded sales calls and learn our sales motion. Take over parts of the agenda as you get more comfortable. In your first 60 days, you will: Continue pairing with the current team and assuming a more active role in the agenda. Begin playing a role in the Analytics developers community, answering questions and sharing advice. Select a learning course that aligns with your goals and experience and begin the course. Continue to grow your understanding of ITRS, both us and our products. Learn how we develop products. Build relationships. Discover how our products connect and interact. In your first 90 days, you will: Assume ownership of an initial subset of the product, supported by the team. Continue to learn and grow. ITRS is committed to your ongoing personal growth. There will always be opportunities requiring it. We have an ambitious L&D policy to support your learning and growth You are predominantly a backend Java developer with at least 7 years of experience building complex distributed systems. You have built applications from the ground-up with a deep understanding of core Java, data structures and concurrency, rather than relying on frameworks such as Spring. You have built event-driven applications using Kafka and solutions with event-streaming frameworks at scale (Flink / Kafka Streams / Spark) that go beyond basic ETL pipelines. You know how to orchestrate the deployment of applications on Kubernetes, including defining services, deployments, stateful sets etc. and where to look if there is a problem. You know how to design systems from a macro-level through to the micro-level optimisations needed to build high-performance, scalable solutions. You have tackled hard problems in the past around data consistency vs availability and have designed systems around these considerations. You have designed complex data models and managed their evolution to limit breaking-changes and support backwards compatibility. You have a focus on delivery and an awareness of how your contribution in a software team delivers end-value in a product. You have likely tuned garbage collection, fixed CPU hotspots and analysed heap dumps to find memory leaks on JVMs. You have likely instrumented custom metrics in your application and used monitoring/observability tools to understand how they behave in different environments and to identify the root cause of issues. Health Insurance and Dental Health Cover for you and your dependants Employee Assistance Programme Pension Flexible Hybrid Working Enhanced Parental Leave Travel Insurance Life Assurance Income Protection Referral Bonus Buy and Sell Holiday Training Reimbursement ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
ITRS is seeking a Senior Java Engineer to join their London office on a hybrid work schedule. You will be part of a global Engineering Team, focusing on the Core Platform layer that ingests and transforms observability data. This full-time role requires extensive experience in backend Java development, particularly with complex distributed systems. Candidates should be eager to learn and grow within a collaborative environment featuring a diverse culture. The position offers valuable benefits including health and dental insurance, flexible working, and career development opportunities.
30/05/2026
Full time
ITRS is seeking a Senior Java Engineer to join their London office on a hybrid work schedule. You will be part of a global Engineering Team, focusing on the Core Platform layer that ingests and transforms observability data. This full-time role requires extensive experience in backend Java development, particularly with complex distributed systems. Candidates should be eager to learn and grow within a collaborative environment featuring a diverse culture. The position offers valuable benefits including health and dental insurance, flexible working, and career development opportunities.
About ITRS Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub - with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people. Scope of Role ITRS are looking for an experienced Customer Solutions Engineer for the team. You will help accelerate our sales initiatives. Reporting to our Global Head of Customer Engineering as part of the Customer Solutions and Success team, you will live and work in the world between Sales, Marketing, Product and Engineering to help our Sales Executives meet annual sales targets. You will provide technical presentations and product demonstrations to prospective clients, leading technical workshops to help define requirements and implementing our solutions as part of Proof of Concepts. As a Customer Solutions Engineer, you will: Achieve detailed understanding of all our products and technologies. lead presentations, demonstrations and conversations with CXO-level and VP-level audiences within major enterprise accounts and prospects. Understand our client requirements, analyse and translate them into a practical solution. Assist the sales team throughout the entire sales cycle as a product and technology expert. Execute Proof of Concept to obtain client confidence and acceptance. Coordinate logistics across all partners. Provide professional responses to customer RFPs / RFIs. Position the technology against competitive offerings. Represent the products, company values and brand to customers and at field events such as conferences, seminars. Suggest creative alternatives to address or overcome technical challenges encountered in the sales case. Conduct Technical Account Management (TAM) activities for the key accounts. Travel regionally for client meetings, marketing events, proof of concepts. 3+ years of working experience as a Customer Solutions, Pre-Sales or Sales Engineering role. 1+ years of working experience in Application Performance Management (APM) and AIOps. Experience using or administering an APM tool like ITRS Geneos, ITRS OP5 Monitor, AppDynamics, Dynatrace or Nagios. Knowledge and experiences in Capacity Management, Digital Experience Monitoring, ELK, Cloud or Microservices domains will be an advantage. Experience in application support in Financial Market will be an advantage. Linux and Windows Administration knowledge or experience to perform software installations and technical issue troubleshooting. Programming and scripting experience i.e. Shell script, Python, Java. Basic network knowledge. Basic database knowledge and query languages. Well-spoken and business fluency in English. Speaking Mandarin and other Asian languages will be a benefit. Health Insurance and Dental Health Cover for you and your dependants Employee Assistance Programme Pension Flexible Hybrid Working Enhanced Parental Leave Travel Insurance Life Assurance Income Protection ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
30/05/2026
Full time
About ITRS Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub - with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people. Scope of Role ITRS are looking for an experienced Customer Solutions Engineer for the team. You will help accelerate our sales initiatives. Reporting to our Global Head of Customer Engineering as part of the Customer Solutions and Success team, you will live and work in the world between Sales, Marketing, Product and Engineering to help our Sales Executives meet annual sales targets. You will provide technical presentations and product demonstrations to prospective clients, leading technical workshops to help define requirements and implementing our solutions as part of Proof of Concepts. As a Customer Solutions Engineer, you will: Achieve detailed understanding of all our products and technologies. lead presentations, demonstrations and conversations with CXO-level and VP-level audiences within major enterprise accounts and prospects. Understand our client requirements, analyse and translate them into a practical solution. Assist the sales team throughout the entire sales cycle as a product and technology expert. Execute Proof of Concept to obtain client confidence and acceptance. Coordinate logistics across all partners. Provide professional responses to customer RFPs / RFIs. Position the technology against competitive offerings. Represent the products, company values and brand to customers and at field events such as conferences, seminars. Suggest creative alternatives to address or overcome technical challenges encountered in the sales case. Conduct Technical Account Management (TAM) activities for the key accounts. Travel regionally for client meetings, marketing events, proof of concepts. 3+ years of working experience as a Customer Solutions, Pre-Sales or Sales Engineering role. 1+ years of working experience in Application Performance Management (APM) and AIOps. Experience using or administering an APM tool like ITRS Geneos, ITRS OP5 Monitor, AppDynamics, Dynatrace or Nagios. Knowledge and experiences in Capacity Management, Digital Experience Monitoring, ELK, Cloud or Microservices domains will be an advantage. Experience in application support in Financial Market will be an advantage. Linux and Windows Administration knowledge or experience to perform software installations and technical issue troubleshooting. Programming and scripting experience i.e. Shell script, Python, Java. Basic network knowledge. Basic database knowledge and query languages. Well-spoken and business fluency in English. Speaking Mandarin and other Asian languages will be a benefit. Health Insurance and Dental Health Cover for you and your dependants Employee Assistance Programme Pension Flexible Hybrid Working Enhanced Parental Leave Travel Insurance Life Assurance Income Protection ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
About ITRS At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you- We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters- Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow- Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of Role Reporting to the Revenue Operations Systems Lead, the Senior Salesforce Administrator will join a team at the heart of ITRS's commercial engine as an individual contributor. The Revenue Operations Systems team builds and maintains the foundations that promote revenue growth, ensuring the daily stability, optimisation, and scalable evolution of our commercial ecosystem. Our work shapes ITRS's end-to-end commercial technology strategy and drives effective GTM execution. By joining this team, you'll directly influence how ITRS grows, strengthening the systems that power our revenue organisation, improving performance, and enabling continuous enhancement across the GTM team. In this role, you will receive a permanent, full-time contract, working from our London HQ with a hybrid work schedule. As a Senior Salesforce Administrator, you will: Work across the commercial ecosystem to ensure changes are scalable, maintainable, and aligned with architecture best practices. Drive ongoing improvements to Salesforce to ensure it remains the single source of commercial truth at ITRS. Support systems that are tightly integrated with Salesforce and critical to GTM execution, such as Clari, Apollo, and ZoomInfo. Ensure integrations remain stable, monitored, and fit for purpose as the ecosystem evolves. Partner with our teams and vendors to troubleshoot issues and implement improvements. Provide guidance on best practice usage, scalable configuration, and process improvement. Provide daily user support, troubleshoot issues, and implement solutions. Essential: A highly technical and proactive approach, with the ability to work independently and deliver consistent, high-quality outcomes. 4+ years as a Salesforce Administrator, with expertise in Sales Cloud. Certifications: Salesforce Administrator (ADM 201) required. Expertise in Salesforce configuration (Flows, Lightning Experience, formula fields). Experience with data management (Data Loader, Workbench) and deployment tools (Gearset). Familiarity with AppExchange tools, third-party integrations, and Salesforce security models. Experience communicating ideas clearly, collaborating with diverse teams, and building trusted relationships across all organisational levels. Experience identifying challenges, proposing practical solutions, and implementing improvements to achieve impactful results. Desirable: Expertise in Service Cloud, Agentforce, CPQ and Certinia. Certifications: Advanced Administrator (ADM 211), Salesforce Platform App Builder, Salesforce Service Cloud Consultant, and AI Specialist. Experience with Prompt Builder. Health Insurance and Dental Health Cover for you and your dependants Employee Assistance Programme Pension Flexible Hybrid Working Enhanced Parental Leave Travel Insurance Life Assurance Income Protection Referral Bonus Buy and Sell Holiday Training Reimbursement ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
18/05/2026
Full time
About ITRS At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you- We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters- Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow- Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of Role Reporting to the Revenue Operations Systems Lead, the Senior Salesforce Administrator will join a team at the heart of ITRS's commercial engine as an individual contributor. The Revenue Operations Systems team builds and maintains the foundations that promote revenue growth, ensuring the daily stability, optimisation, and scalable evolution of our commercial ecosystem. Our work shapes ITRS's end-to-end commercial technology strategy and drives effective GTM execution. By joining this team, you'll directly influence how ITRS grows, strengthening the systems that power our revenue organisation, improving performance, and enabling continuous enhancement across the GTM team. In this role, you will receive a permanent, full-time contract, working from our London HQ with a hybrid work schedule. As a Senior Salesforce Administrator, you will: Work across the commercial ecosystem to ensure changes are scalable, maintainable, and aligned with architecture best practices. Drive ongoing improvements to Salesforce to ensure it remains the single source of commercial truth at ITRS. Support systems that are tightly integrated with Salesforce and critical to GTM execution, such as Clari, Apollo, and ZoomInfo. Ensure integrations remain stable, monitored, and fit for purpose as the ecosystem evolves. Partner with our teams and vendors to troubleshoot issues and implement improvements. Provide guidance on best practice usage, scalable configuration, and process improvement. Provide daily user support, troubleshoot issues, and implement solutions. Essential: A highly technical and proactive approach, with the ability to work independently and deliver consistent, high-quality outcomes. 4+ years as a Salesforce Administrator, with expertise in Sales Cloud. Certifications: Salesforce Administrator (ADM 201) required. Expertise in Salesforce configuration (Flows, Lightning Experience, formula fields). Experience with data management (Data Loader, Workbench) and deployment tools (Gearset). Familiarity with AppExchange tools, third-party integrations, and Salesforce security models. Experience communicating ideas clearly, collaborating with diverse teams, and building trusted relationships across all organisational levels. Experience identifying challenges, proposing practical solutions, and implementing improvements to achieve impactful results. Desirable: Expertise in Service Cloud, Agentforce, CPQ and Certinia. Certifications: Advanced Administrator (ADM 211), Salesforce Platform App Builder, Salesforce Service Cloud Consultant, and AI Specialist. Experience with Prompt Builder. Health Insurance and Dental Health Cover for you and your dependants Employee Assistance Programme Pension Flexible Hybrid Working Enhanced Parental Leave Travel Insurance Life Assurance Income Protection Referral Bonus Buy and Sell Holiday Training Reimbursement ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
A leading tech firm in London is seeking a Senior Salesforce Administrator to enhance their commercial ecosystem. The ideal candidate will have over 4 years of experience with Salesforce, particularly in Sales Cloud, and a strong technical background to drive ongoing improvements and support integrations. This role offers a hybrid work schedule and a range of benefits, including health insurance, pension, and training reimbursement. Join a culture that prioritizes growth and inclusion.
18/05/2026
Full time
A leading tech firm in London is seeking a Senior Salesforce Administrator to enhance their commercial ecosystem. The ideal candidate will have over 4 years of experience with Salesforce, particularly in Sales Cloud, and a strong technical background to drive ongoing improvements and support integrations. This role offers a hybrid work schedule and a range of benefits, including health insurance, pension, and training reimbursement. Join a culture that prioritizes growth and inclusion.
About ITRS At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you- We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters- Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow- Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of Role The Professional Services Consultant will report to the Professional Services Team Lead. As part of the global team, you will manage client facing projects. When not working on client projects, you will improve the services offered by Professional Services to meet the department and the wider organisation's goals. This role offers a hybrid work schedule in our London HQ. As a Professional Services Consultant, you will: Perform Business Analysis and workshop facilitation techniques to obtain client requirements and influence their behaviour. Design Solutions by identifying functional and user experience based deliverables, and delivery methodology, based on agreed requirements. Perform Project and Client Management to delivery project outcomes. Hands on implementation of ITRS Software according to Project goals. Deliver client empowerment through the successful handover of all required collateral and knowledge to ensure clients use and grow our solutions post project closure. Deliver Classroom based product training to our clients. Create improvements to uphold and build the effectiveness of services, software and solutions delivered by Professional Services and ITRS as a whole. ITRS Geneos Expertise: Minimum 12 months of hands on experience. Client Facing Experience: At least 3 years in a client facing role. Project & Time Management: Minimum 3 years in a project oriented, deadline driven environment. Technical Background: At least 3 years in a technical IT role. Operating Systems: Experience with one or more UNIX based OS. Scripting & Automation: Proficiency in at least one scripting language (Shell, Lua, Perl, Python, XML RPC). Database & SQL Knowledge: Understanding of databases and SQL. Problem Solving & Communication: Ability to explain complex ideas in a clear, user friendly manner. Fast Learner: Interest in new technologies and software. Continuous Improvement: Improve processes and solutions. Business & Project Management Interest: Willingness to participate in business analysis and project management. Client Engagement & Issue Resolution: Interest in managing client expectations and resolving issues. Client Centric Approach: Committed to delivering the best value and software experience to clients. Health Insurance and Dental Health Cover for you and your dependants Employee Assistance Programme Pension Flexible Hybrid Working Enhanced Parental Leave Travel Insurance Life Assurance Income Protection Referral Bonus Buy and Sell Holiday Training Reimbursement ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
07/05/2026
Full time
About ITRS At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you- We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters- Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow- Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of Role The Professional Services Consultant will report to the Professional Services Team Lead. As part of the global team, you will manage client facing projects. When not working on client projects, you will improve the services offered by Professional Services to meet the department and the wider organisation's goals. This role offers a hybrid work schedule in our London HQ. As a Professional Services Consultant, you will: Perform Business Analysis and workshop facilitation techniques to obtain client requirements and influence their behaviour. Design Solutions by identifying functional and user experience based deliverables, and delivery methodology, based on agreed requirements. Perform Project and Client Management to delivery project outcomes. Hands on implementation of ITRS Software according to Project goals. Deliver client empowerment through the successful handover of all required collateral and knowledge to ensure clients use and grow our solutions post project closure. Deliver Classroom based product training to our clients. Create improvements to uphold and build the effectiveness of services, software and solutions delivered by Professional Services and ITRS as a whole. ITRS Geneos Expertise: Minimum 12 months of hands on experience. Client Facing Experience: At least 3 years in a client facing role. Project & Time Management: Minimum 3 years in a project oriented, deadline driven environment. Technical Background: At least 3 years in a technical IT role. Operating Systems: Experience with one or more UNIX based OS. Scripting & Automation: Proficiency in at least one scripting language (Shell, Lua, Perl, Python, XML RPC). Database & SQL Knowledge: Understanding of databases and SQL. Problem Solving & Communication: Ability to explain complex ideas in a clear, user friendly manner. Fast Learner: Interest in new technologies and software. Continuous Improvement: Improve processes and solutions. Business & Project Management Interest: Willingness to participate in business analysis and project management. Client Engagement & Issue Resolution: Interest in managing client expectations and resolving issues. Client Centric Approach: Committed to delivering the best value and software experience to clients. Health Insurance and Dental Health Cover for you and your dependants Employee Assistance Programme Pension Flexible Hybrid Working Enhanced Parental Leave Travel Insurance Life Assurance Income Protection Referral Bonus Buy and Sell Holiday Training Reimbursement ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.