Billing Finance Limited

Billing Finance Limited, located in the United Kingdom, is seeking an experienced Delivery Manager to lead transformational projects within a regulatory framework. The successful candidate will work cross-functionally to manage the agile delivery of business change and software development. Key responsibilities include overseeing multiple project streams, engaging with stakeholders, and ensuring effective governance throughout the project lifecycle. Strong knowledge of Agile methodologies and experience in financial services is essential for this role.

Overview Do you have experience in delivering transformative projects focused on technological improvements within a variety of frameworks? Are you a self-starter with a delivery driven mindset, focussed on getting teams what they need to get the work done? Have you previously worked in a scale-up / small business within a regulated industry? About The Role Due to expansion, we're now looking for an experienced Delivery Manager who has worked in a regulatory industry previously to join us at an exciting stage of our journey. Working within our Technology & Transformation team, you will have the opportunity to be a critical lead in the delivery of a multi-stream transformation programme covering processes, people, technology and data. You're a proactive Delivery Manager, who knows what to look out for and is able to influence delivery decision making where appropriate. You will be responsible for leading cross functional teams, designing and delivering all types of change for Billing Finance. You'll use your wealth of experience and knowledge to manage a variety of projects closely collaborating with sponsors and stakeholders. You will work autonomously, and you will have the ability to incite exciting change. This role is instrumental in our growth ambitions here at Billing Finance. Prior experience in Motor Finance and Financial Services is secondary to being a driven, intelligent, and hardworking experienced delivery professional - ready to roll up your sleeves and get stuck in. What You'll Do Manage the agile delivery of end-to-end business change & software development projects. Successfully manage a portfolio of multiple streams of work including software development, data, organisational and cultural change. Identify the best processes and delivery methodology to use; in particular, SAFe and delivery mechanisms that best support multiple suppliers. Engage, work closely and collaborate with a wide variety of stakeholders at varying levels of seniority to manage delivery effectively across a range of business disciplines. Assess the organisational, process, and people-level impact of proposed changes to systems, structures, and operations. Scope and create detailed plans ensuring they are resourced, managed and controlled throughout the lifecycle of the project. Ensure that all business deliverables and tasks are identified, managed and actively owned throughout all stages of end-to-end delivery. Maintain delivery momentum while identifying and addressing risks, issues and dependencies. Proactively search for solutions to challenges and understand opportunities to maintain positive change. Ensure adherence to best practice governance, while adapting frameworks to suit a fast-paced, small-company environment. Your Background and Experience You're a self-starter with an understanding of the adapting technological landscape and options available in the market plus a good appreciation of the wider field of IT systems (architecture, hardware and software), their use in relevant business processes and how they are implemented to meet business objectives. Experience of using MS PowerPoint, Word, Excel and Jira is needed here along with knowledge of both Agile and Waterfall methodologies. You've extensive experience of managing multiple projects of varying types and complexity, implementing broad scale change and use your communication skills to engage, work closely and collaborate with a wide variety of stakeholders at varying levels of seniority. When an issue arises, you get involved and use your initiative to prioritise your work effectively under pressure and you have the ability to take a step back and analyse/understand the issue to ensure the correct next step is taken. About Billing Finance We are a privately-run family owned vehicle financing Company based on the outskirts of Northampton. We focus on customers with non-standard credit profiles that may not fit the automated underwriting processes of other lenders. Our mission is to help get all our people, including customers and staff "where they need to be" by "putting them at the heart of everything we do". We are entering an exciting phase of transformation and as a small company, this role will offer the successful candidate the opportunity to work across the whole customer journey cycle, and to directly see the impacts that they made. Our values are: We are responsible - We are conscious of our impact on people and planet We care about you - We are kind and compassionate with our customers and with each other We work with you - We support financial wellbeing for our customers and the wider community The successful candidate will not only have a successful and fulfilling career with us but will also receive a fantastic range of benefits: Discretionary bonus scheme Electric Vehicle salary sacrifice scheme Pension salary sacrifice scheme Private Medical Income Protection Employee Assistance Programme Studies have shown that women and ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Billing Finance we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate. The Recruitment Process and How We Will Use Your Data The recruitment process will involve obtaining information and/or exchanging it with the following organisations to assist with our pre-employment checks prior to interview. Credit Reference Agencies - to complete a soft credit check to understand your financial history CIFAS - to check both National and Internal databases for fraudulent activity. The personal information we have collected from you will be shared with CIFAS who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and CIFAS, and your data protection rights, can be found here To complete these checks, you will be asked to provide your address history for the past six years, along with your full name and date of birth. The successful candidate will be required to undergo a Basic DBS check to comply with our FCA compliance framework. A satisfactory Basic Disclosure showing no unspent convictions is a prerequisite for this position. We may also ask for proof of your right to work status or evidence of any qualification or experience prior to being offered employment. Further information on how we collect and use your data during the recruitment process can be found in our Privacy Policy here Billing Finance is an equal opportunities employer, and we understand that for some candidates to perform their best they may need some reasonable adjustments. If we can make your application journey with us more suitable for you, please do let us know and we will endeavour to help.

About the Role Working within a small team, you'll report to our IT Manager and will take ownership of user problems via a helpdesk, perform technical diagnosis, and fix the issue either remotely or on-site. You'll provide hybrid 1st, and 2nd line technical support and will maintain a high degree of customer service, acting as the primary point of contact for user issues whilst handling a variety of complex technical problems. You will be resolving hardware, software, network, on-premises and cloud issues and will manage system administration whilst ensuring SLA compliance within an FCA regulated business. What You'll Do Act as the first point of contact for 1 st and 2 nd line IT issues via our helpdesk ticketing system, communicating via phone, email, Microsoft Teams, and in-person to log and prioritise incoming requests. Resolve 1 st and 2 nd line issues first time, and where not possible, escape to the relevant team members in line with helpdesk procedures. Administer user accounts, permissions, and security access usingADandM365 including JML. Image, configure, deploy and support laptops, mobile devices, peripherals, and company infrastructure. Diagnose and fix basic connectivity issues, e.g. Wi Fi, DNS, and LAN/WAN problems. Maintain accurate records of IT assets and access rights ensuring appropriate levels of governance and compliance. Administer cloud (SaaS and PaaS) applications and services as well as input into new technology decisioning. Input into process improvements ensuring the IT dept are always achieving operational continual development. Supporting users in the use of technology and equipment by providing necessary training and advice. This role will be primarily based onsite, with some hybrid working and will require you to be onsite one Saturday morning every three weeks on a rota basis. Your Background and Experience You're a self starter with excellent communication and interpersonal skills who is comfortable dealing with a wide range of stakeholders (up to our Senior Leadership team). You've a strong understanding of Microsoft Windows 10/11, Windows Server, AD, Microsoft 365, Azure and Entra, and knowledge of Anti Virus and security software. You'll have networking Experience (LAN, WAN, Wi Fi and VPN), a good understanding of PC hardware and software set up and configuration along with experience using an ITSM (ticketing system) at an agent level. When an issue arises, you get involved and use your initiative to prioritise your work effectively under pressure and you have the ability to take a step back and analyse/understand the issue to ensure the correct next step is taken. Benefits Discretionary bonus scheme Electric Vehicle salary sacrifice scheme Pension salary sacrifice scheme Private Medical Income Protection Employee Assistance Programme Billing Finance is an equal opportunities employer, and we understand that for some candidates to perform their best they may need some reasonable adjustments. If we can make your application journey with us more suitable for you, please let us know and we will endeavour to help.

Billing Finance Limited in Northampton is seeking an IT Support Technician to join their team. The role involves managing technical issues via a helpdesk while ensuring high-quality customer service. Responsibilities include providing hybrid 1st and 2nd line support, user account administration, and troubleshooting hardware and software issues. Candidates should have a strong understanding of Microsoft environments, networking, and be proactive in their approach. Benefits include a discretionary bonus scheme, private medical cover, and pension options.