TTEC Digital
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. About the Role We're looking for a Senior Project Manager to support the delivery of contact centre and CX transformation programmes across a range of clients and industries. This role begins as a 6 month fixed term contract. We anticipate ongoing needs in the team, so there may be an opportunity to move into a longer term or permanent position for the right candidate. You'll lead high-impact CX and digital transformation projects ensuring delivery doesn't stop at go live, but translates into real business outcomes such as improved customer experience, reduced cost to serve, and increased operational efficiency. You'll work across people, process, and technology, partnering with a broad range of stakeholders to deliver for our clients and build the foundations for scalable, sustainable change. Why Join Us Work on cutting edge CX and AI driven transformation programmes Exposure to enterprise clients and senior stakeholders Strong focus on outcomes, value, and impact, not just delivery Join a team that blends consulting, delivery, and innovation What you'll be doing: Lead end to end delivery of CX and technology projects across multiple workstreams Own project plans, timelines, RAID logs, and dependency management Coordinate cross functional teams (business, technology, vendors) Run governance forums and support SteerCo / executive updates Track delivery against scope, budget, and expected outcomes Proactively identify and elevate risks, issues, and trade offs Ensure solutions land effectively and support adoption and change Maintain strong stakeholder alignment across client and internal teams Governance, Alignment & Project Portfolio Delivery Translate scope into clear delivery plans, milestones and measurable outcomes, not just activities Support programme sequencing, dependencies and priorities to maximise value Identify and challenge overlaps, redundancies or competing priorities, so that you contribute to creating a single, joined up delivery roadmap Coordinate timelines, resources, and dependencies across multiple workstreams and suppliers Apply agile and hybrid methodologies to: Enable speed where it adds value Maintain control, predictability, and commercial discipline Lead governance forums that are decision focused, not just reporting driven Drive alignment across business, technology, and delivery teams to establish and maintain strong working relationships across TTEC Digital and client business Spot opportunities to expand services through emerging needs and priorities Value & Financial Accountability Manage the project commercials including: Forecasting, invoicing, margin, and resources Proactive identification of pressure points Maintain focus on value tracking and benefits realisation at project / portfolio level Surface risks to value early and enable data driven decision making Technology and Platform Awareness Work closely with technical and architecture teams to ensure delivery feasibility Manage risks across integrations, platforms, and third party vendors Support delivery across CX platforms, contact centre technologies, and digital initiatives Identify patterns, risks, and scaling opportunities across initiatives Relationship Building & Communication Act as the primary client interface and trusted delivery partner, building strong, outcome focused relationships across business, technology and executive stakeholders Establish and lead clear, structured communication and governance, ensuring stakeholders are consistently informed, engaged and aligned throughout delivery Drive proactive, transparent communication of progress, risks and trade offs, enabling timely decisions and maintaining confidence at all levels Actively engage, challenge and influence stakeholders, ensuring expectations are managed, decisions are informed, and outcomes remain aligned to business objectives Skills and experience you will bring: 5+ years' experience project management experience, preferably in a professional services environment. Experience coordinating multi discipline teams, preferably working in multinational and in onshore/offshore project set ups. Proven experience delivering complex business systems/ CX / contact centre / digital transformation programmes. Structured thinking and problem solving skills. Desirable Experience with CCaaS, AI, automation, or enterprise CX platform implementations Certifications such as PMP, PRINCE2, Agile / Scrum An interest in CX innovation, AI and continuous improvement
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. About the Role We're looking for a Senior Project Manager to support the delivery of contact centre and CX transformation programmes across a range of clients and industries. This role begins as a 6 month fixed term contract. We anticipate ongoing needs in the team, so there may be an opportunity to move into a longer term or permanent position for the right candidate. You'll lead high-impact CX and digital transformation projects ensuring delivery doesn't stop at go live, but translates into real business outcomes such as improved customer experience, reduced cost to serve, and increased operational efficiency. You'll work across people, process, and technology, partnering with a broad range of stakeholders to deliver for our clients and build the foundations for scalable, sustainable change. Why Join Us Work on cutting edge CX and AI driven transformation programmes Exposure to enterprise clients and senior stakeholders Strong focus on outcomes, value, and impact, not just delivery Join a team that blends consulting, delivery, and innovation What you'll be doing: Lead end to end delivery of CX and technology projects across multiple workstreams Own project plans, timelines, RAID logs, and dependency management Coordinate cross functional teams (business, technology, vendors) Run governance forums and support SteerCo / executive updates Track delivery against scope, budget, and expected outcomes Proactively identify and elevate risks, issues, and trade offs Ensure solutions land effectively and support adoption and change Maintain strong stakeholder alignment across client and internal teams Governance, Alignment & Project Portfolio Delivery Translate scope into clear delivery plans, milestones and measurable outcomes, not just activities Support programme sequencing, dependencies and priorities to maximise value Identify and challenge overlaps, redundancies or competing priorities, so that you contribute to creating a single, joined up delivery roadmap Coordinate timelines, resources, and dependencies across multiple workstreams and suppliers Apply agile and hybrid methodologies to: Enable speed where it adds value Maintain control, predictability, and commercial discipline Lead governance forums that are decision focused, not just reporting driven Drive alignment across business, technology, and delivery teams to establish and maintain strong working relationships across TTEC Digital and client business Spot opportunities to expand services through emerging needs and priorities Value & Financial Accountability Manage the project commercials including: Forecasting, invoicing, margin, and resources Proactive identification of pressure points Maintain focus on value tracking and benefits realisation at project / portfolio level Surface risks to value early and enable data driven decision making Technology and Platform Awareness Work closely with technical and architecture teams to ensure delivery feasibility Manage risks across integrations, platforms, and third party vendors Support delivery across CX platforms, contact centre technologies, and digital initiatives Identify patterns, risks, and scaling opportunities across initiatives Relationship Building & Communication Act as the primary client interface and trusted delivery partner, building strong, outcome focused relationships across business, technology and executive stakeholders Establish and lead clear, structured communication and governance, ensuring stakeholders are consistently informed, engaged and aligned throughout delivery Drive proactive, transparent communication of progress, risks and trade offs, enabling timely decisions and maintaining confidence at all levels Actively engage, challenge and influence stakeholders, ensuring expectations are managed, decisions are informed, and outcomes remain aligned to business objectives Skills and experience you will bring: 5+ years' experience project management experience, preferably in a professional services environment. Experience coordinating multi discipline teams, preferably working in multinational and in onshore/offshore project set ups. Proven experience delivering complex business systems/ CX / contact centre / digital transformation programmes. Structured thinking and problem solving skills. Desirable Experience with CCaaS, AI, automation, or enterprise CX platform implementations Certifications such as PMP, PRINCE2, Agile / Scrum An interest in CX innovation, AI and continuous improvement
TTEC Digital
Overview At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital seeks a Principal Architect, Technology Consulting to join our team. This is a remote role based in Australia. The TTEC Digital AWS Partner Practice, comprising over 150 brilliant experts, has been recognized with best-in-class awards from AWS, was the first signed Amazon Connect partner globally, and has delivered over 500 AWS customer launches, which have improved the customer experience (CX) for more than 3.5 million conversations to date. As the backbone of our delivery teams, our Principal Consultants, Software Architecture, working remotely in Australia, build and deploy our AWS Practice's designed solution for our clients. AWS Developers will work to refine the process of delivering projects by building internal tools, suggesting new methods of designing and building a system, and providing feedback to their team leads on issues they are experiencing. What You Will Be Doing Morning meetings with the internal team and clients Requirements analysis and design conversations when you have a new project starting Working on issues in Jira with your team - building systems, creating CloudFormation/Serverless templates to deploy resources, etc. Learning best practices used in the NodeJS, JavaScript/TypeScript, and Python communities Working with your mentor/team lead to further knowledge of AWS Services, tools, or even new languages to address project needs You need to be ready to learn quickly! What You Will Bring Advanced knowledge of AWS services and cloud architecture 5+ years' development experience with 3+ years of that development experience with a focus on Node.JS/TypeScript working with AWS services Advanced understanding of the way the web works Functional understanding of agile methodologies such as Scrum Ability to accept constructive feedback Desire to assist other team members The ideal candidate seeks to understand before prescribing a solution A love for technology and the latest and greatest in development best practices, especially the latest services from AWS Willingness to stand up for your convictions and yet commit to the team's decision
Overview At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital seeks a Principal Architect, Technology Consulting to join our team. This is a remote role based in Australia. The TTEC Digital AWS Partner Practice, comprising over 150 brilliant experts, has been recognized with best-in-class awards from AWS, was the first signed Amazon Connect partner globally, and has delivered over 500 AWS customer launches, which have improved the customer experience (CX) for more than 3.5 million conversations to date. As the backbone of our delivery teams, our Principal Consultants, Software Architecture, working remotely in Australia, build and deploy our AWS Practice's designed solution for our clients. AWS Developers will work to refine the process of delivering projects by building internal tools, suggesting new methods of designing and building a system, and providing feedback to their team leads on issues they are experiencing. What You Will Be Doing Morning meetings with the internal team and clients Requirements analysis and design conversations when you have a new project starting Working on issues in Jira with your team - building systems, creating CloudFormation/Serverless templates to deploy resources, etc. Learning best practices used in the NodeJS, JavaScript/TypeScript, and Python communities Working with your mentor/team lead to further knowledge of AWS Services, tools, or even new languages to address project needs You need to be ready to learn quickly! What You Will Bring Advanced knowledge of AWS services and cloud architecture 5+ years' development experience with 3+ years of that development experience with a focus on Node.JS/TypeScript working with AWS services Advanced understanding of the way the web works Functional understanding of agile methodologies such as Scrum Ability to accept constructive feedback Desire to assist other team members The ideal candidate seeks to understand before prescribing a solution A love for technology and the latest and greatest in development best practices, especially the latest services from AWS Willingness to stand up for your convictions and yet commit to the team's decision