Jenoptik AG

Jenoptik AG in Farnborough seeks a Technical Service Specialist to provide technical support for our clients, including out-of-hours support on a rota. You will build client relationships, troubleshoot web-based software issues, and coordinate with cross-functional teams to address customer needs. The role requires excellent communication, ability to manage multiple tasks, and a proactive approach to improve service delivery.

Technical Service Specialist Job ID: 4959 Location: Farnborough, ENG, GB Date: Jul 15, 2026 Qualifications, skills and abilities Role Description: The SAAS Support Engineer is responsible for providing technical support to our clients. Successful candidates will be responsible in assisting our clients, supporting their needs, and resolving issues in a timely and effective manner, ensuring their satisfaction with our software application. This role requires a flexible approach; our clients' needs will not always neatly fit into the working day. Candidates for this role must be prepared to fulfil an 'Out of Hours' support rota with other members of the SAAS team, for which additional payment will be made. About You: The ideal candidate should have excellent communication skills, be able to work independently and to tight timescales while managing multiple tasks and prioritising effectively. We are looking for highly motivated individuals with a passion for customer service, to work alongside our Technical Support and Customer Service teams to continuously help improve the way we work, in serving our clients' needs and delivering a quality service. Location: Office based - Chester House, Farnborough Core Responsibilities: Build and maintain strong client relationships and actively participate in client meetings. Respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Identify and troubleshoot technical issues with our web-based software application. Escalate complex issues to the appropriate team members and cross function with other departments. Communicate technical issues to customers and stakeholders in a way they'll understand. Share feature requests and effective workarounds with team members, to proactively identify and address potential barriers to effective working. Inform customers about new features and functionalities. Follow up with customers to ensure their technical issues are resolved. Gather customer feedback and share with our Product, Sales, and Marketing teams. Assist in training and mentoring junior Customer Support Representatives. Continuously explore opportunities for the company and its customers, improving processes and creative solutions to serve client needs. Deliver key operational support to customers and meet, exceeding SLAs. Monitor performance & manage parameters to provide fast response. Secure successful security clearance and vetting is mandatory for this role. Desired skills and experience: Bachelor's degree in computer science, Information Technology, or demonstrable experience within this field. Experience in a customer support role. Familiarity with multiple technologies, including networking, Data Center, Security and Cloud. Familiarity with web technologies and knowledge of HTML, CSS, JSON, IIS. Experience with network configuration and architecture - Layer 2/Layer 3 Switching/Routing, TCP/IP and VPN. Excellent communication skills, both written and verbal. Ability to work independently and as part of a team. Grounded understanding of SQL Databases and query building. Knowledge of PowerShell scripting. Advanced fault diagnostics and problem solving skills. Note: the post holder may also be asked to support and undertake other related duties not listed in this Job Description from time to time according to the needs of the business. Contact: Mail: Phone: 000 Our benefits include: 27 Days Annual Leave + Bank Holidays Profit Share Scheme Annual Leave Purchase Enhanced Maternity & Paternity CSR Day Benefits Hub C2W Electric Vehicle Charging Points Income Protection On site Showers Death in Service Free Parking Summer & Christmas Social Events

Data Science Intern Job ID: 5007 Location: Farnborough, ENG, GB (Chester House) Key responsibilities Assist in the collection, preparation and management of relevant data and image sets. Modify and extend scripts and programs that automate the tasks and visualise the results. Assist in the training and evaluation of machine learning algorithms under the supervision of other team members. Record all changes and document both software and research outputs. Work at all times in accordance with the Health & Safety at Work Act 1974 and the company's policies. Undertake any other duties within the general scope of the job as required. Requirements Student undertaking a degree in a technical discipline. Proficient in general IT skills on both Windows and Linux systems. Experience with programming or scripting, particularly Python. Mathematics or statistical analysis training is beneficial but not essential. Problem solving skills to break down complex data challenges and find solutions. Communication and teamwork skills. Interest and excitement to learn in the subject. Contact E-mail:

Jenoptik AG is seeking a Data Science Intern in Farnborough to assist in data collection, management, and machine learning training. The ideal candidate will be a student in a technical discipline with strong IT and programming skills, particularly in Python. You will contribute to tasks under supervision while adhering to safety protocols and be involved in documenting research processes. This internship offers an exciting opportunity to learn and collaborate within a dynamic team.