CENTERPRISE INTERNATIONAL LIMITED
Caerphilly, Mid Glamorgan
Location: Caerphilly with travel to other Centerprise and customer sites Business Unit: Services, Workplace Services Reporting Line: Workplace Operations Team Leader Package: Basic salary plus non-sales incentive Clearance: SC clearance required, or the ability to obtain it Join Centerprise in a senior technical role where your expertise helps keep customer environments secure, stable, and performing at their best. You will lead on complex escalations, support major incident resolution, and help shape modern workplace services for managed service customers. This is a role for someone who combines strong technical depth with sound judgement, customer focus, and the confidence to lead from the front. Role Summary As a Senior Workplace Operations Engineer, you will provide expert-level support across enterprise end-user computing environments and act as a key escalation point within the Workplace Services team. You will work across Microsoft 365, endpoint management, virtualisation, security, backup, and networking technologies, while supporting customers, mentoring engineers, and contributing to service improvement and workplace transformation initiatives. What you'll do Technical support and service delivery Act as the final escalation point for complex EUC incidents and service requests Deliver high-quality 3rd line support across structured service processes, including incident, problem, change, and service request management Manage and optimise enterprise workplace environments across Windows, macOS, mobile devices, VDI, and collaboration platforms Modern workplace and infrastructure Support and maintain Microsoft 365, Intune, Active Directory, Group Policy, and related workplace technologies Deploy and manage endpoint security, patching, and compliance policies Work across virtualisation, backup and recovery, public cloud, and core network technologies as part of customer support and improvement activity Leadership and continuous improvement Provide technical leadership and day-to-day guidance to Tier 1 and Tier 2 engineers Take the technical lead during major incidents and contribute to root cause analysis to reduce repeat issues Maintain clear technical documentation and support the improvement of operational processes Project and customer collaboration Work with project teams on device rollouts, migrations, and broader modern workplace initiatives Build strong working relationships with customers and internal teams to drive issues through to resolution Support delivery across customer and Centerprise sites as required, including participation in an on-call rota and shift-based coverage within service hours What success looks like Complex customer issues are resolved effectively, with clear communication and a high standard of service throughout Workplace environments remain secure, well-managed, and aligned with operational and compliance requirements Major incidents are handled with control and technical leadership, reducing disruption and repeat failures Junior engineers are better supported, more confident, and able to progress through your guidance Modern workplace projects are delivered smoothly, with minimal disruption for users and customers Documentation and service practices are kept current, helping the wider team work more consistently and efficiently What you'll bring Core experience Proven experience as a senior engineer within an MSP environment Strong background in structured support environments with familiarity with ITIL practices Experience managing high-pressure escalations and working directly with customers and internal teams A track record of delivering reliable outcomes in complex technical environments Technical capability Expert knowledge of Windows 10 and 11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, configuration policies, and Sentinel Strong experience with Windows Server, virtualisation platforms including Proxmox or Microsoft Hyper V, and desktop virtualisation technologies such as Citrix, VMware Horizon, Windows 365, or AVD Experience with Azure or AWS implementation, migration, and support Good knowledge of LAN, WLAN, WAN, DNS, DHCP, VPNs, and security best practices Hands on PowerShell scripting experience for automation and systems management Exposure to firewall technologies, including Sophos, Cisco, Fortinet, and pfSense Experience supporting anti virus, endpoint protection, backup, and recovery technologies, including products such as Veeam, Carbonite, SaaS Protect, and E Vault Behaviours and approach A customer first mindset and a commitment to delivering a high-quality outcome Strong communication skills and a professional, positive approach A practical problem solver who works proactively and takes ownership The confidence to challenge constructively and contribute to better ways of working A dependable team player who brings energy, focus, and pride to the role Experience with SCCM, Jamf, or similar device management platforms ITIL v3 or v4 Foundation Exposure to IP voice and collaboration technologies Awareness of Microsoft SQL Server Experience with third party patching tools such as Ninja, Action1, or Winget Five or more years working in an MSP environment Centerprise is a well established UK technology provider with over 40 years of experience delivering infrastructure, cloud, managed services, and lifecycle solutions. It combines the strength of a national organisation with the agility of a growing business, supporting public and private sector customers across the UK. For this role, that means: Joining a team that supports complex, business critical customer environments Working across a broad and modern technology stack rather than a narrow specialism Having the opportunity to contribute to technical leadership, service improvement, and customer transformation work Building your career in a business that values capability, development, and long term growth Financial and lifestyle Basic salary plus non sales incentive Pension, including the option to join the salary sacrifice or exchange scheme, subject to eligibility Electric vehicle salary sacrifice scheme, subject to eligibility Death in service cover at four times basic salary Salary sacrifice charity donation scheme Christmas Savings Club Ci Lottery Health and wellbeing Private medical insurance available and partially subsidised by Centerprise Two days for personal well being Work life balance 25 days holiday, rising to 28 days after five plus years of service Hybrid working arrangement, with Monday and Friday as optional work from home days Free parking at out of town offices Our culture At Centerprise, people are trusted to take responsibility, work collaboratively, and deliver to a high standard. We value clear communication, strong customer focus, and the drive to see things through properly. It is a place where talented people can keep learning, broaden their experience, and build a long term career within a growing UK technology business. Apply now If you are ready to take on a senior technical role with real customer impact and the opportunity to help shape workplace services delivery, we would like to hear from you. Apply now to join Centerprise as a Senior Workplace Operations Engineer.
Location: Caerphilly with travel to other Centerprise and customer sites Business Unit: Services, Workplace Services Reporting Line: Workplace Operations Team Leader Package: Basic salary plus non-sales incentive Clearance: SC clearance required, or the ability to obtain it Join Centerprise in a senior technical role where your expertise helps keep customer environments secure, stable, and performing at their best. You will lead on complex escalations, support major incident resolution, and help shape modern workplace services for managed service customers. This is a role for someone who combines strong technical depth with sound judgement, customer focus, and the confidence to lead from the front. Role Summary As a Senior Workplace Operations Engineer, you will provide expert-level support across enterprise end-user computing environments and act as a key escalation point within the Workplace Services team. You will work across Microsoft 365, endpoint management, virtualisation, security, backup, and networking technologies, while supporting customers, mentoring engineers, and contributing to service improvement and workplace transformation initiatives. What you'll do Technical support and service delivery Act as the final escalation point for complex EUC incidents and service requests Deliver high-quality 3rd line support across structured service processes, including incident, problem, change, and service request management Manage and optimise enterprise workplace environments across Windows, macOS, mobile devices, VDI, and collaboration platforms Modern workplace and infrastructure Support and maintain Microsoft 365, Intune, Active Directory, Group Policy, and related workplace technologies Deploy and manage endpoint security, patching, and compliance policies Work across virtualisation, backup and recovery, public cloud, and core network technologies as part of customer support and improvement activity Leadership and continuous improvement Provide technical leadership and day-to-day guidance to Tier 1 and Tier 2 engineers Take the technical lead during major incidents and contribute to root cause analysis to reduce repeat issues Maintain clear technical documentation and support the improvement of operational processes Project and customer collaboration Work with project teams on device rollouts, migrations, and broader modern workplace initiatives Build strong working relationships with customers and internal teams to drive issues through to resolution Support delivery across customer and Centerprise sites as required, including participation in an on-call rota and shift-based coverage within service hours What success looks like Complex customer issues are resolved effectively, with clear communication and a high standard of service throughout Workplace environments remain secure, well-managed, and aligned with operational and compliance requirements Major incidents are handled with control and technical leadership, reducing disruption and repeat failures Junior engineers are better supported, more confident, and able to progress through your guidance Modern workplace projects are delivered smoothly, with minimal disruption for users and customers Documentation and service practices are kept current, helping the wider team work more consistently and efficiently What you'll bring Core experience Proven experience as a senior engineer within an MSP environment Strong background in structured support environments with familiarity with ITIL practices Experience managing high-pressure escalations and working directly with customers and internal teams A track record of delivering reliable outcomes in complex technical environments Technical capability Expert knowledge of Windows 10 and 11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, configuration policies, and Sentinel Strong experience with Windows Server, virtualisation platforms including Proxmox or Microsoft Hyper V, and desktop virtualisation technologies such as Citrix, VMware Horizon, Windows 365, or AVD Experience with Azure or AWS implementation, migration, and support Good knowledge of LAN, WLAN, WAN, DNS, DHCP, VPNs, and security best practices Hands on PowerShell scripting experience for automation and systems management Exposure to firewall technologies, including Sophos, Cisco, Fortinet, and pfSense Experience supporting anti virus, endpoint protection, backup, and recovery technologies, including products such as Veeam, Carbonite, SaaS Protect, and E Vault Behaviours and approach A customer first mindset and a commitment to delivering a high-quality outcome Strong communication skills and a professional, positive approach A practical problem solver who works proactively and takes ownership The confidence to challenge constructively and contribute to better ways of working A dependable team player who brings energy, focus, and pride to the role Experience with SCCM, Jamf, or similar device management platforms ITIL v3 or v4 Foundation Exposure to IP voice and collaboration technologies Awareness of Microsoft SQL Server Experience with third party patching tools such as Ninja, Action1, or Winget Five or more years working in an MSP environment Centerprise is a well established UK technology provider with over 40 years of experience delivering infrastructure, cloud, managed services, and lifecycle solutions. It combines the strength of a national organisation with the agility of a growing business, supporting public and private sector customers across the UK. For this role, that means: Joining a team that supports complex, business critical customer environments Working across a broad and modern technology stack rather than a narrow specialism Having the opportunity to contribute to technical leadership, service improvement, and customer transformation work Building your career in a business that values capability, development, and long term growth Financial and lifestyle Basic salary plus non sales incentive Pension, including the option to join the salary sacrifice or exchange scheme, subject to eligibility Electric vehicle salary sacrifice scheme, subject to eligibility Death in service cover at four times basic salary Salary sacrifice charity donation scheme Christmas Savings Club Ci Lottery Health and wellbeing Private medical insurance available and partially subsidised by Centerprise Two days for personal well being Work life balance 25 days holiday, rising to 28 days after five plus years of service Hybrid working arrangement, with Monday and Friday as optional work from home days Free parking at out of town offices Our culture At Centerprise, people are trusted to take responsibility, work collaboratively, and deliver to a high standard. We value clear communication, strong customer focus, and the drive to see things through properly. It is a place where talented people can keep learning, broaden their experience, and build a long term career within a growing UK technology business. Apply now If you are ready to take on a senior technical role with real customer impact and the opportunity to help shape workplace services delivery, we would like to hear from you. Apply now to join Centerprise as a Senior Workplace Operations Engineer.
CENTERPRISE INTERNATIONAL LIMITED
Location: Any Centerprise site/home working, with customer site attendance typically two days per week Business Unit: Services Reporting Line: Head of Solutions and Service Delivery Package: Basic salary plus Non-Sales Incentive Scheme Clearance: Security clearance required or willingness to undertake clearance This is a key customer-facing role at the centre of service quality, operational performance and long-term account success. You will help customers move smoothly from service design into live delivery, while making sure services remain well-run, well-governed, and aligned to contract commitments. It is a strong opportunity for an experienced Service Delivery Manager who wants to shape better outcomes for customers and drive continuous improvement. Role Summary As Service Delivery Manager, you will act as the link between customers and internal service teams, helping to onboard new services, manage live accounts and improve service performance over time. You will work across public and private sector accounts, ensuring contractual obligations, SLAs and KPIs are met, while building trusted customer relationships and identifying opportunities to strengthen service delivery. What you'll do Service delivery and operational management Manage the day-to-day delivery of services across assigned customer accounts Ensure services are delivered in line with contracts, SLAs and KPIs Support service onboarding and transition into business as usual Prepare and present service reviews, reports and performance updates to customers Oversee service documentation, records, action plans and governance artefacts Customer relationship management Build strong, credible relationships with customers and key stakeholders Act as a trusted point of contact between customer teams and internal support functions Support Business Relationship Managers in customer meetings and service reviews Present changes to customers and ensure agreed procedures are followed Service improvement and governance Maintain registers, escalation paths, operational records and service plans across client accounts Analyse service data to identify trends, risks and improvement opportunities Drive continual improvement activity that improves quality, efficiency and customer experience Work with internal and external stakeholders to implement improvements in a practical, cost-effective way Business support and collaboration Contribute to Service Design Packs and support the introduction of new services Work with the Solutions and Sales teams to help transition services successfully Contribute service delivery input to proposals and bids Promote best practice and a consistent service approach across the wider business What success looks like New and changed services move into live operation smoothly, with clear governance and strong customer confidence Customer accounts are well managed, with service performance consistently tracked, communicated and improved Service reviews lead to clear actions, better visibility and stronger working relationships Risks, issues and improvement opportunities are identified early and addressed effectively Internal teams and external partners work together in a joined-up way to support customer outcomes Customers see Centerprise as responsive, professional and easy to work with What you'll bring Core experience Experience in a Service Delivery Manager role Strong customer-facing experience in managed services environments Broad knowledge of IT and communications managed services Experience in customer relationship management Financial awareness and commercial understanding Experience of working with IT service management platforms Technical capability Strong reporting and analysis skills, with the ability to turn service data into clear actions and recommendations Proficiency in Microsoft Office, particularly Excel, PowerPoint, Visio, Power BI and Word Ability to work with service documentation, operational records, risk registers and improvement plans Confidence working across service transition, live operations and continual improvement activity Behaviours and approach Strong customer focus and a professional approach in every interaction Clear written and verbal communication skills Good listening skills and the ability to understand stakeholder needs quickly Organised, proactive and comfortable managing multiple contracts and priorities Calm under pressure, with a strong sense of ownership and accountability Able to explain technical matters in a clear way for non-technical audiences Always looking for practical ways to improve service quality and consistency ITIL 4 Foundation qualification, or willingness to complete ITIL 5 Foundation Process design and implementation experience Experience working within a SIAM ecosystem Centerprise is a well-established UK technology provider with over 40 years of experience delivering infrastructure, cloud, managed services and lifecycle solutions. It combines the strength of a national organisation with the agility of a growing business, supporting public and private sector customers across the UK. For this role in particular, you will benefit from: A visible role with direct impact on customer satisfaction, service performance and account growth The chance to work across a varied customer base spanning public and private sector organisations Close collaboration with service, solutions and sales teams, giving you broad exposure across the business An opportunity to shape service improvement and influence how services are transitioned and managed Basic salary A supportive, professional working environment focused on high standards and continuous development Work-life balance Hybrid working across home, Centerprise sites and customer locations A varied role with regular customer engagement, typically two days on customer sites each week Our culture At Centerprise, we value accountability, collaboration and a practical approach to getting things done. We want people who take ownership, build strong relationships and keep looking for better ways to improve how we work and what we deliver for customers. Apply now If you are an experienced Service Delivery Manager looking for a role where you can make a clear difference to customer outcomes and service performance, we would like to hear from you.
Location: Any Centerprise site/home working, with customer site attendance typically two days per week Business Unit: Services Reporting Line: Head of Solutions and Service Delivery Package: Basic salary plus Non-Sales Incentive Scheme Clearance: Security clearance required or willingness to undertake clearance This is a key customer-facing role at the centre of service quality, operational performance and long-term account success. You will help customers move smoothly from service design into live delivery, while making sure services remain well-run, well-governed, and aligned to contract commitments. It is a strong opportunity for an experienced Service Delivery Manager who wants to shape better outcomes for customers and drive continuous improvement. Role Summary As Service Delivery Manager, you will act as the link between customers and internal service teams, helping to onboard new services, manage live accounts and improve service performance over time. You will work across public and private sector accounts, ensuring contractual obligations, SLAs and KPIs are met, while building trusted customer relationships and identifying opportunities to strengthen service delivery. What you'll do Service delivery and operational management Manage the day-to-day delivery of services across assigned customer accounts Ensure services are delivered in line with contracts, SLAs and KPIs Support service onboarding and transition into business as usual Prepare and present service reviews, reports and performance updates to customers Oversee service documentation, records, action plans and governance artefacts Customer relationship management Build strong, credible relationships with customers and key stakeholders Act as a trusted point of contact between customer teams and internal support functions Support Business Relationship Managers in customer meetings and service reviews Present changes to customers and ensure agreed procedures are followed Service improvement and governance Maintain registers, escalation paths, operational records and service plans across client accounts Analyse service data to identify trends, risks and improvement opportunities Drive continual improvement activity that improves quality, efficiency and customer experience Work with internal and external stakeholders to implement improvements in a practical, cost-effective way Business support and collaboration Contribute to Service Design Packs and support the introduction of new services Work with the Solutions and Sales teams to help transition services successfully Contribute service delivery input to proposals and bids Promote best practice and a consistent service approach across the wider business What success looks like New and changed services move into live operation smoothly, with clear governance and strong customer confidence Customer accounts are well managed, with service performance consistently tracked, communicated and improved Service reviews lead to clear actions, better visibility and stronger working relationships Risks, issues and improvement opportunities are identified early and addressed effectively Internal teams and external partners work together in a joined-up way to support customer outcomes Customers see Centerprise as responsive, professional and easy to work with What you'll bring Core experience Experience in a Service Delivery Manager role Strong customer-facing experience in managed services environments Broad knowledge of IT and communications managed services Experience in customer relationship management Financial awareness and commercial understanding Experience of working with IT service management platforms Technical capability Strong reporting and analysis skills, with the ability to turn service data into clear actions and recommendations Proficiency in Microsoft Office, particularly Excel, PowerPoint, Visio, Power BI and Word Ability to work with service documentation, operational records, risk registers and improvement plans Confidence working across service transition, live operations and continual improvement activity Behaviours and approach Strong customer focus and a professional approach in every interaction Clear written and verbal communication skills Good listening skills and the ability to understand stakeholder needs quickly Organised, proactive and comfortable managing multiple contracts and priorities Calm under pressure, with a strong sense of ownership and accountability Able to explain technical matters in a clear way for non-technical audiences Always looking for practical ways to improve service quality and consistency ITIL 4 Foundation qualification, or willingness to complete ITIL 5 Foundation Process design and implementation experience Experience working within a SIAM ecosystem Centerprise is a well-established UK technology provider with over 40 years of experience delivering infrastructure, cloud, managed services and lifecycle solutions. It combines the strength of a national organisation with the agility of a growing business, supporting public and private sector customers across the UK. For this role in particular, you will benefit from: A visible role with direct impact on customer satisfaction, service performance and account growth The chance to work across a varied customer base spanning public and private sector organisations Close collaboration with service, solutions and sales teams, giving you broad exposure across the business An opportunity to shape service improvement and influence how services are transitioned and managed Basic salary A supportive, professional working environment focused on high standards and continuous development Work-life balance Hybrid working across home, Centerprise sites and customer locations A varied role with regular customer engagement, typically two days on customer sites each week Our culture At Centerprise, we value accountability, collaboration and a practical approach to getting things done. We want people who take ownership, build strong relationships and keep looking for better ways to improve how we work and what we deliver for customers. Apply now If you are an experienced Service Delivery Manager looking for a role where you can make a clear difference to customer outcomes and service performance, we would like to hear from you.