InterContinental Hotels Group

Hotel: IC - London Park Lane (LONHB), One Hamilton Place, Park Lane, W1J 7QY At InterContinental London Park Lane, we are currently looking for a Night Guest Services Manager to join our team. Welcome to InterContinental London Park Lane Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine. Reporting to the Rooms Division Manager our Night Guest Services Manager will be joining a well-established and collaborative team within Front Office. A team that has clear direction, support and expectations who support in ensuring each guest is met with a genuine welcome and that their needs are attended to throughout their stay. We believe that a stay at InterContinental London Park Lane is an original luxury experience that offers guests the finer things without the fuss. No detail is too small, and no request is too large. Night Guest Services Managers communicate both internally within Front Office and externally, both with the wider hotel team and immediate locale to ensure the guest experience is personalised and always exceeds expectation. To succeed as our Night Guest Services Manager, you will have: Front Office night/duty management and team leadership experience for 2+ years in a property of comparable size, standard and complexity. Proven track record of delivering luxury service, and ability to solve complex problems. Ability to work in a diverse team environment, including leading others to ensure overall departmental and hotel success. An awareness of market trends and the ability to implement new initiatives. Good understanding of systems to support driving results including Opera, HotSOS and Microsoft suite. If you think this sounds like you, we would love to hear from you! What's in it for you as our Night Guest Services Manager: We are part of the IHG Hotels & Resorts family, one of the world's leading hotel companies, with a portfolio of 21 brands worldwide - which means global opportunities! Our Night Guest Services Manager enjoys a range of benefits including: We provide every employee company sick pay and life insurance. Professional career development with our IHG Leadership programs Amazing discounts for our hotels and restaurants around the world Discounts from over 15,000 stores - all the way from retail to cinema Most importantly, we'll help you grow and develop you as an individual and inspire incredible. At InterContinental London Park Lane, our ambition is to define our unique culture. The kind of culture that inspires you to be all you can be. An invitation to tap into your unique personality to deliver and achieve incredible things. An expectation to play your part in empowering and inspiring others. An opportunity to learn, grow and push what is possible. The promise of a personal and professional journey A place where everyone can belong and feel part of something bigger. We are open 7 days a week 365 days a year and need people to work a range of shifts and days. Please click 'apply' now! You must meet the legal requirements to work in the UK. IHG has been recognised as a 'Best Employer 2025' in the UK by Mercer. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

InterContinental Hotels Group is seeking an Enterprise Resilience Manager in Clewer Village, UK. This pivotal role involves leading resilience initiatives and crisis management programs to strengthen the company's preparedness for disruptions. The ideal candidate will have extensive experience in risk management and business continuity, with a solid understanding of resilience frameworks and tools. Experience in hospitality is a bonus, and the position offers opportunities to work within a dynamic global environment.

Address: 1 - Corp Windsor, Windsor One, Arthur Road, IHG Hotels & Resorts, SL4 1RS Build resilience. Shape readiness. Protect a global business. We're seeking an Enterprise Resilience Manager to play a pivotal role in strengthening our organisation's ability to anticipate, withstand, and recover from disruptions in an increasingly complex world. Reporting into our Enterprise Resilience Director and based in our global HQ in Windsor, UK. This role forms an integral part of our broader risk management and control framework - focused on strengthening at a strategic level our overall preparedness, resilience and positioning IHG for success. What you'll do Serve as a resilience partner and subject matter expert for IHG's global crisis network and critical business areas. Lead and evolve key components of our Enterprise Resilience and Crisis Management programmes, including methodologies, operating models, and toolkits. Oversee and validate resilience health checks, including BIAs, risk assessments, and recovery readiness across processes, partners, technology, and data. Develop and maintain business continuity and crisis response plans. Design and lead training, exercises, and simulations to build organisational preparedness. Support compliance by leading regulatory engagement related to resilience. Manage our resilience software, ensuring smooth operation and end-user adoption. Provide actionable data insights to support risk-based decision making. Drive continuous improvement, aligning our programmes with industry best practice and emerging opportunities, including those enabled by AI. Work as part of the Risk & Assurance Team within Business Reputation & Responsibility (BRR). What you'll bring Extensive experience in risk, resilience, business continuity, crisis management, and operational resilience, ideally in a global environment. Solid understanding of resilience frameworks, BIAs, risk assessments, and exercise design. Experience with resilience software and project management tools. Hospitality experience is a bonus but not essential. Relevant degree or industry certifications (e.g., CBCP) or relevant work experience. Closing date for Applications: Friday 15th May 2026 IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance.

InterContinental Hotels Group is seeking a Guest Services Manager for voco St.David's Cardiff, a prestigious 5-star hotel in Cardiff Bay. The role demands at least 2 years of front office management experience, alongside a strong ability to lead teams and enhance guest experiences. The successful candidate will benefit from meals on duty, up to 33 days of holiday, company sick pay, and discounts for hotels and stores across the globe. Legal eligibility to work in the UK is required.

A fantastic opportunity at voco St.David's Cardiff for a Guest Services Manager to join our team in our amazing Cardiff Bay, 5-star hotel! We are offering a salary of 35,009.70 Our Guest Services Managers ensure a guest is met with a genuine welcome and that their needs are attended throughout their stay. They communicate both internally within the front office and externally, with the wider hotel team and the immediate locale, to ensure the guest experience is personalised and always exceeds expectation. To succeed as our Guest Services Manager, you will need: Front Office duty management and team leadership experience for 2+ years in a property of similar size & standard. Proven track record with success at working with loyalty schemes and enrolments. Have an awareness of market trends and the ability to implement new initiatives. Good understanding of systems to support driving results: Opera, Delphi, Microsoft suite. Our Guest Services Manager enjoys a range of benefits including: Becoming part of the IHG Hotels & Resorts family, one of the world's leading hotel companies, giving global opportunities. Meals whilst on duty. 28 days holiday each year, including bank holidays, increasing up to a maximum of 33 days (Pro Rated). Company sick pay and life insurance. Wagestream - a financial wellbeing app that allows you to save, track and withdraw your pay as you earn it. Discounts for our hotels and restaurants around the world. Discounts from over 15,000 stores - all the way from retail to cinema. You must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.