InterContinental Hotels Group

A leading hotel group in Glasgow seeks a Full Time Guest Services Manager to ensure exceptional guest service and smooth hotel operations. Responsibilities include acting as Duty Manager, resolving issues, and supporting staff. Candidates should have experience with Opera PMS and strong communication skills. The role offers a salary between £29,000 - £30,200 per annum, extensive training, generous holiday, and numerous perks including discounted stays at hotels worldwide.

Overview Hotel: Grand Central Glasgow (GLAGS), 99 Gordon Street, G1 3SF At voco Grand Central Hotel we are looking for a Full Time Guest Services Manager to join us in creating a warm voco welcome for our guests! voco Grand Central is located at the very heart of the city, directly adjoining Glasgow Central station, situated in one of the city's most historic and impressive buildings. With an abundance of historical grandeur and a guest list to match, over the years we've hosted many guests, including Fred Astaire and Frank Sinatra. We are looking for a Guest Services Manager who can commit to working on a 4 on 4 off basis, based on shift times between 09:00 - 21:00 each day. Are you a level-headed, proactive problem-solver with a passion for delivering exceptional guest service? We're looking for a dynamic individual to take on a dual role as Guest Services Manager (GSM) and Duty Manager, supporting daily operations, and driving unforgettable guest experiences. About the Role This is a split role, with approximately 70% of your time focused on Duty Manager responsibilities, ensuring the smooth running of daily hotel operations across all departments. Key responsibilities Acting as Duty Manager - resolving operational issues as they arise, supporting departments, and making quick decisions to keep things running smoothly. Delivering outstanding service to VIPs and handling guest concerns professionally and efficiently Responding to guest reviews and ensuring follow-up is prompt and impactful. Performing fire walks and overseeing building safety, especially during key shifts We're looking for someone who has already worked in a supervisory or operations-level role and is confident leading by example. What We're Looking For Previous experience with Opera PMS and strong working knowledge of hotel operations A calm, level-headed approach - you don't let emotions take over in challenging situations. Excellent communication skills, both written and verbal A collaborative, can-do mindset, and the ability to work cross-functionally. Personal license holder and first aid trained (preferred) Capable and comfortable moving around a large hotel, including regularly using stairs up to the 7th floor as part of operational duties. A natural problem-solver who takes ownership and sees things through. A Team player. Why work with us? You will be joining an award-winning Front Office team. Be part of a high performing, driven, and supportive team that truly makes a difference to every guest's stay. Enjoy regular reward and recognition through IHG for reaching targets and delivering excellence. Every day is different, and your work has a real impact on the guest experience. We are committed to offer and provide our Guest Services Manager with a competitive salary and a large range of benefits: Salary between £29,000 - £30,200 per annum plus, paid overtime and great IHG perks! 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days(Pro Rated) Access to Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it. Free meals on Duty. Growth and development - extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice. Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perk's portal. Wellbeing - generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders. Hotel specific benefits - generous discounts in our Champagne Bar plus a variety of different gifts on milestone occasions to celebrate with you! If you're ready to step up and thrive in a high-energy, people-focused environment, we'd love to hear from you. You must meet the legal requirements to work in the UK. We are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, or sex. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Overview Hotel: Clocktower Hotel (MANOS), Oxford Street, M60 7HA A fantastic opportunity for a Guest Services Manager to join us at Kimpton Clocktower on a Full-Time contract! Kimpton Clocktower is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues - we call it Stay Human. What more could you ask? It's not just the humans who feel this, we extend this to all our furry friends, because our heartfelt connection does not end with humans! Benefits Our Guest Services Manager enjoys a range of benefits including: Becoming part of the IHG Hotels & Resorts family, one of the world's leading hotel companies - which means global opportunities! Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it. Taxi subsidy for shifts starting/ending between 23:00-06:00. Meals whilst on duty 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) We provide every colleague company sick pay and life insurance Amazing discounts for our hotels and restaurants around the world Discounts from over 15,000 stores - all the way from retail to cinema Don't forget, bring your friends and take part in our generous 'Refer a Friend' programme! Responsibilities As a Guest Services Manager, you will play a crucial role in ensuring that all guests and visitors have a positive and memorable experience from the moment they enter our premises, as well as managing the Concierge team and covering Duty Manager shifts. You will be managing the shift you are working, dealing with complex guest requests or complaints and making sure all tasks within the Team have been completed, while supporting both the Front Office Team and wider Hotel Teams to ensure we are providing our guests with a seamless service. This position is ideal for someone who is passionate about customer service, enjoys interacting with people, and has a keen eye for detail. Our Guest Services Manager communicates both internally within the front office and externally, with the wider hotel team and immediate locale, to ensure the guest experience is personalised and always exceeds expectations. To succeed To succeed as our Guest Services Manager, you will need: Front Office duty management and team leadership experience for 2+ years in a property of similar size & standard Strong organisation skills and ability to work in high pressure environments - you will be someone who is keen to advance their career within the Hospitality industry! Proven track record with success at working with loyalty schemes and enrolments, previous experience working with Opera is a plus! An awareness of market trends and the ability to implement new initiatives Overall, a willingness to help out across our Hotel departments to ensure our guests are receiving a Kimpton 5 service Our culture Our passion is YOU come as you are! Here, you will have space to: Be yourself- bringing the real you to work, with your unique personality we want you to be who you are! Lead yourself - we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right! Make it count- you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day! If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today to join us as a Guest Services Manager! You must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. Who we are Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.