About Us SFG20 is the industry standard for building maintenance. Providing services and pioneering technologies that empower people to create and sustain safer buildings. Our mission is simple, to make buildings better using our standard, software and expertise. Our vision is to become the leading authority for built environment maintenance that protects and enhances quality of life. About the role The Head of Professional Services is at the heart of our mission, driving customer success by leading a dynamic team that configures, trains, and supports customers post-sale. This pivotal role transforms how businesses implement SFG20 software, ensuring they adopt it seamlessly and harness its full potential, supporting user enablement, leading to increased product adoption, customer satisfaction and retention to create and maintain safer, more efficient buildings. Responsibilities Take ownership of the professional services function, driving revenue growth through a well-defined strategy. Develop and execute a professional services strategy aligned with company goals. Lead, manage, and grow a high-performing team, fostering a culture of excellence and customer focus. Identify and evaluate new market opportunities and business growth initiatives. Build and manage a skilled team of internal and external trainers and implementation consultants to deliver exceptional services. Ensure seamless transitions from Sales to Professional Services with structured, efficient customer implementation plans. Drive customer satisfaction and long-term engagement by demonstrating the value of SFG20 software throughout onboarding. Define and align implementation strategies and processes with Sales, Product, and Customer Success teams for a cohesive customer journey. Establish and uphold best practices for consistent, high-quality service delivery. Define, track, and report KPIs to measure implementation success and team efficiency. Oversee timely, high-quality implementation of SFG20 software solutions. Manage contracts, review purchase orders, and collaborate with Sales & Legal on cost estimations. Serve as the primary client escalation point, addressing concerns and ensuring smooth communication. Build relationships with external key stakeholders and industry influencers to position SFG20 as a trusted leader in facilities management. Essential Experience Proven leadership in professional services or software implementation within a SaaS or software-based organisation Experience managing professional services teams and overseeing software implementation projects, ideally in facilities management. Expertise in customer onboarding, software implementation, and training delivery. A strong track record of developing and executing strategies that drive revenue growth. Strong leadership, people management, and team development skills. Experience handling purchase orders and contract negotiations. Strong project management skills, managing multiple projects, priorities, and deadlines. Excellent communication and presentation skills, translating technical concepts for diverse audiences. Proactive approach with a commitment to high-quality service and exceeding client expectations. Willingness to travel for client engagements and industry events. Desirable Experience In-depth knowledge of facilities management processes, challenges, and trends. Familiarity with maintenance management solutions or asset management software Good knowledge of CAFM software and related technologies. Key Traits Proactive approach with a commitment to high-quality service and exceeding client expectations. Problem-solving ability with a customer-first mindset. Strategic thinking, with the ability to work autonomously and make data-driven decisions.
03/02/2026
Full time
About Us SFG20 is the industry standard for building maintenance. Providing services and pioneering technologies that empower people to create and sustain safer buildings. Our mission is simple, to make buildings better using our standard, software and expertise. Our vision is to become the leading authority for built environment maintenance that protects and enhances quality of life. About the role The Head of Professional Services is at the heart of our mission, driving customer success by leading a dynamic team that configures, trains, and supports customers post-sale. This pivotal role transforms how businesses implement SFG20 software, ensuring they adopt it seamlessly and harness its full potential, supporting user enablement, leading to increased product adoption, customer satisfaction and retention to create and maintain safer, more efficient buildings. Responsibilities Take ownership of the professional services function, driving revenue growth through a well-defined strategy. Develop and execute a professional services strategy aligned with company goals. Lead, manage, and grow a high-performing team, fostering a culture of excellence and customer focus. Identify and evaluate new market opportunities and business growth initiatives. Build and manage a skilled team of internal and external trainers and implementation consultants to deliver exceptional services. Ensure seamless transitions from Sales to Professional Services with structured, efficient customer implementation plans. Drive customer satisfaction and long-term engagement by demonstrating the value of SFG20 software throughout onboarding. Define and align implementation strategies and processes with Sales, Product, and Customer Success teams for a cohesive customer journey. Establish and uphold best practices for consistent, high-quality service delivery. Define, track, and report KPIs to measure implementation success and team efficiency. Oversee timely, high-quality implementation of SFG20 software solutions. Manage contracts, review purchase orders, and collaborate with Sales & Legal on cost estimations. Serve as the primary client escalation point, addressing concerns and ensuring smooth communication. Build relationships with external key stakeholders and industry influencers to position SFG20 as a trusted leader in facilities management. Essential Experience Proven leadership in professional services or software implementation within a SaaS or software-based organisation Experience managing professional services teams and overseeing software implementation projects, ideally in facilities management. Expertise in customer onboarding, software implementation, and training delivery. A strong track record of developing and executing strategies that drive revenue growth. Strong leadership, people management, and team development skills. Experience handling purchase orders and contract negotiations. Strong project management skills, managing multiple projects, priorities, and deadlines. Excellent communication and presentation skills, translating technical concepts for diverse audiences. Proactive approach with a commitment to high-quality service and exceeding client expectations. Willingness to travel for client engagements and industry events. Desirable Experience In-depth knowledge of facilities management processes, challenges, and trends. Familiarity with maintenance management solutions or asset management software Good knowledge of CAFM software and related technologies. Key Traits Proactive approach with a commitment to high-quality service and exceeding client expectations. Problem-solving ability with a customer-first mindset. Strategic thinking, with the ability to work autonomously and make data-driven decisions.
About us SFG20 is the industry standard for building maintenance. Providing services and pioneering technologies that empower people to create and sustain safer buildings. Our mission is to make buildings better using our standard, software and expertise. Our vision is to become the leading authority for built environment maintenance that protects and enhances quality of life. About the role We're looking for a creative and highly visual UI Designer to join our growing product team and play a key role in shaping the look and feel of our B2B SaaS platform. This is a role for someone who thrives on turning product requirements into clean, intuitive, and visually engaging interfaces-and who can confidently present multiple design options when exploring new functionality. While this is not a UX research-heavy role, you will be expected to engage directly with end users to validate your ideas through A/B testing and by observing real-world usage patterns. You should be able to work closely with product managers, product owners, developers and customers to refine designs based on actual behaviour and user needs. Key Responsibilities Produce and present multiple visual design options for new product features and enhancements Design clean, modern, and user-friendly interfaces that align with our brand and product goals Create prototypes and UI mockups using Figma (or similar) to illustrate design options Collaborate with the product and development teams to identify areas where UI changes can improve usability Lead and support A/B testing efforts to assess and iterate on design decisions Engage with users (via interviews, feedback sessions, and usage analytics) to understand how the product is used in real-world workflows Production of promotional imagery to illustrate new functionality to both internal and external stakeholders Maintain and evolve our design standards while ensuring consistency across screens and components Prepare final UI assets for developers, where appropriate Work closely with product managers, product owners, developers and customers to refine designs based on actual behaviour and user needs Essential experience 3+ years of experience designing UI for web applications, preferably in a SaaS or B2B environment Strong portfolio showing a range of UI projects, including multiple visual approaches to solving the same problem Excellent skills in Figma (preferred), Sketch, Adobe CC, or similar tools Demonstrated experience with A/B testing, data-informed design decisions, or interaction analysis Comfortable engaging directly with end users to gather feedback or validate design assumptions Able to balance visual flair with functional clarity and accessibility standards Strong communication skills and the confidence to explain your design rationale to stakeholders and developers Desirable experience Facilities Management technologies/CAFM solutions experience. Additional Information All candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Unfortunately, we are unable to offer sponsorship. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. Our Benefits: 26 days holiday + Bank holidays + buy up to 5 days Private Medical insurance with BUPA Remote/Hybrid first policy Employee Assistance programme with WeCare Enhanced family benefits ️️ Gym Discounts and more! Equal opportunities for everyone Diversity and inclusion are our priorities, and we're ensuring we have lots of support so our people can grow at SFG20 and do their best work! We embrace diversity by fostering an inclusive environment where everyone feels welcome, safe and able to bring their whole self to work. We're an equal opportunity employer. Applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability status. If there's anything we can do to accommodate your specific situation, please let us know.
03/02/2026
Full time
About us SFG20 is the industry standard for building maintenance. Providing services and pioneering technologies that empower people to create and sustain safer buildings. Our mission is to make buildings better using our standard, software and expertise. Our vision is to become the leading authority for built environment maintenance that protects and enhances quality of life. About the role We're looking for a creative and highly visual UI Designer to join our growing product team and play a key role in shaping the look and feel of our B2B SaaS platform. This is a role for someone who thrives on turning product requirements into clean, intuitive, and visually engaging interfaces-and who can confidently present multiple design options when exploring new functionality. While this is not a UX research-heavy role, you will be expected to engage directly with end users to validate your ideas through A/B testing and by observing real-world usage patterns. You should be able to work closely with product managers, product owners, developers and customers to refine designs based on actual behaviour and user needs. Key Responsibilities Produce and present multiple visual design options for new product features and enhancements Design clean, modern, and user-friendly interfaces that align with our brand and product goals Create prototypes and UI mockups using Figma (or similar) to illustrate design options Collaborate with the product and development teams to identify areas where UI changes can improve usability Lead and support A/B testing efforts to assess and iterate on design decisions Engage with users (via interviews, feedback sessions, and usage analytics) to understand how the product is used in real-world workflows Production of promotional imagery to illustrate new functionality to both internal and external stakeholders Maintain and evolve our design standards while ensuring consistency across screens and components Prepare final UI assets for developers, where appropriate Work closely with product managers, product owners, developers and customers to refine designs based on actual behaviour and user needs Essential experience 3+ years of experience designing UI for web applications, preferably in a SaaS or B2B environment Strong portfolio showing a range of UI projects, including multiple visual approaches to solving the same problem Excellent skills in Figma (preferred), Sketch, Adobe CC, or similar tools Demonstrated experience with A/B testing, data-informed design decisions, or interaction analysis Comfortable engaging directly with end users to gather feedback or validate design assumptions Able to balance visual flair with functional clarity and accessibility standards Strong communication skills and the confidence to explain your design rationale to stakeholders and developers Desirable experience Facilities Management technologies/CAFM solutions experience. Additional Information All candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Unfortunately, we are unable to offer sponsorship. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. Our Benefits: 26 days holiday + Bank holidays + buy up to 5 days Private Medical insurance with BUPA Remote/Hybrid first policy Employee Assistance programme with WeCare Enhanced family benefits ️️ Gym Discounts and more! Equal opportunities for everyone Diversity and inclusion are our priorities, and we're ensuring we have lots of support so our people can grow at SFG20 and do their best work! We embrace diversity by fostering an inclusive environment where everyone feels welcome, safe and able to bring their whole self to work. We're an equal opportunity employer. Applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability status. If there's anything we can do to accommodate your specific situation, please let us know.
A leading provider of building maintenance solutions is seeking a Technical Author to enhance their library of maintenance schedules. The role involves researching and writing high-quality technical documents, collaborating with experts, and managing documentation. Candidates should have significant experience in the construction industry, strong technical writing skills, and proficiency in relevant software. This position offers competitive benefits, including private medical insurance and a hybrid working policy, emphasizing an inclusive and diverse workplace.
02/02/2026
Full time
A leading provider of building maintenance solutions is seeking a Technical Author to enhance their library of maintenance schedules. The role involves researching and writing high-quality technical documents, collaborating with experts, and managing documentation. Candidates should have significant experience in the construction industry, strong technical writing skills, and proficiency in relevant software. This position offers competitive benefits, including private medical insurance and a hybrid working policy, emphasizing an inclusive and diverse workplace.