TrustFlight
Bracknell, Berkshire
Department / Business Unit Baines Simmons /Operations Reports To Operations Director Direct Reports None Grade / Band Graduate Location UK Hybrid (Bracknell) Employment Type Full-time Budget Responsibility None Purpose of the Role TrustFlight's Operations department delivers a high volume of aviation safety training, consultancy, and compliance services to clients globally. As the business scales, the administrative and coordination burden across scheduling, travel, contracting, and client communications has grown significantly. This role exists to identify, design, and implement digital and AI-powered solutions that automate and streamline the operational workflows underpinning consultant scheduling, travel logistics, contractor management, and client-facing communications - including course joining instructions, certificates, course materials, and Microsoft Teams setup. The AI & Digital Solutions Engineer will act as the bridge between operational need and technology capability, transforming manual, repetitive processes into scalable, intelligent workflows that free the wider team to focus on high-value delivery. Whilst Operations is the primary focus, the role will also extend AI and automation capability into Business Development and Product, supporting pipeline workflows, proposal generation, and product feedback processes as the function matures. Scope & Decision Making Authority Design, build, and deploy automation solutions for agreed operational workflows using AI and no-code/low-code tooling, within a structured support framework during the initial onboarding period. Select and recommend appropriate tools and platforms for workflow automation, within agreed budget parameters and subject to IT governance sign off. Propose and pilot new digital solutions with line manager oversight, progressing toward greater autonomy as experience and confidence develop. Escalate to Operations Director for significant new vendor contracts, material changes to client facing communications, or solutions that touch personal or sensitive data. Cross functional coordination with Training Delivery, Consulting, Client Success, Business Development, and Product teams to gather requirements and implement agreed solutions. Scope covers Operations as the primary function, with cross functional remit extending to Business Development and Product from day one. Key Relationships Internal Operations Director - regular check in on priorities, solution sign off, and strategic alignment. Operations Coordinators, Admins & Consultants - day to day requirements gathering, testing, and adoption support for new workflows. IT & Engineering - technical governance, data security review, and integration support where required. Senior Leadership Team - periodic reporting on operational efficiency gains and automation ROI. Business Development Team - automation of proposal generation, CRM workflows, and pipeline reporting. Product Team - digital tooling support for product feedback loops, release communications, and internal reporting. External Training & Consultancy Clients - automated and semi automated communications for joining instructions, certificates, course materials, and Teams invitations. Contractors & Freelance Consultants - digital onboarding, contracting, scheduling notifications, and engagement management. Software & Platform Vendors - procurement, configuration, and ongoing management of automation and scheduling tools. Key Responsibilities Audit and map current operational workflows - including consultant scheduling, travel booking, contractor contracting, and client communications - to identify automation and AI opportunities. Design and build end to end digital workflows using AI tools, automation platforms, and scheduling systems to reduce manual effort across the Operations team. Implement intelligent scheduling solutions for consultant time allocation, ensuring visibility of availability, conflict resolution, and automated notifications to all parties. Automate the full client communication lifecycle for training and consultancy engagements, including generation and dispatch of joining instructions, course materials, Teams meeting invitations, and post course certificates. Build and maintain a digital contractor management workflow covering sourcing triggers, contract generation, engagement tracking, and payment milestone coordination. Own the technology stack for Operations automation - evaluating tools, managing licences, and ensuring solutions remain fit for purpose as the business evolves. Champion adoption of new digital workflows across the Operations team, providing training, documentation, and ongoing support. Monitor solution performance, identify failure points, and continuously improve automations to increase reliability and coverage. Support the Business Development team with AI assisted proposal workflows, CRM automation, and pipeline visibility tooling to accelerate the sales cycle. Collaborate with the Product team to design and implement digital solutions that streamline product feedback collection, internal reporting, and release communication processes. Key Metrics for Success Within 90 days: Full audit of operational workflows completed and an automation roadmap agreed with the Operations Director. Within 6 months: At least 3 core workflows automated (e.g. consultant scheduling notifications, client joining instructions, contractor contract generation), with measurable reduction in manual processing time of 40%. Within 12 months: End to end automation coverage across scheduling, travel coordination triggers, client communications, and contractor onboarding, delivering a quantified saving of 60 hours/week for the Operations team. Client communication error rate (wrong materials, missed invites, late certificates) reduced to Stakeholder satisfaction score of 4+/5 from internal Operations team on quality and usability of implemented solutions. Deliver at least one agreed automation solution for each of Business Development and Product within the first 12 months. AI & Digital Competency TrustFlight is an AI first organisation. Every role is expected to actively engage with AI tools and digital ways of working to drive efficiency, quality, and innovation. AI Fluency Tier Tier Profile Expectations Tier 3 AI Builder Develops and integrates AI powered solutions. Builds, fine tunes, or integrates AI/ML models and pipelines. Establishes evaluation frameworks for AI systems. Ensures responsible AI practices (fairness, transparency, data governance). Contributes to TrustFlight's AI strategy. Role Specific AI & Digital Skills Design and deploy AI assisted scheduling systems that intelligently match consultant availability to client demand, accounting for skills, location, and travel constraints. Use LLM powered tools to auto generate personalised client communications - joining instructions, Teams invites, course materials packs, and post course certificates. Build AI assisted contractor matching and contract generation workflows, reducing turnaround time from requirement to signed agreement. Apply AI tools for document classification and routing - ensuring the right materials reach the right clients at the right time. Leverage AI powered analytics to surface operational bottlenecks and recommend process improvements proactively. AI Development & Growth Complete TrustFlight's AI fluency onboarding programme within first 30 days. Share automation wins, prompt libraries, and AI use cases with the wider team on a quarterly basis. Actively participate in TrustFlight's internal AI community of practice, contributing Operations specific use cases and learnings. Competencies & Behaviours Innovation - Proactively identifies and implements technology driven improvements; comfortable experimenting with new tools and approaches. Delivery Focus - Takes ownership of solutions end to end; balances speed of iteration with stability and reliability of outputs. Collaboration - Builds trust with non technical stakeholders; listens carefully to operational needs before designing solutions. Customer Centricity - Keeps the client experience and consultant wellbeing central to every workflow decision. Analytical Thinking - Breaks down complex, multi step processes into logical components; uses data to prioritise and validate improvements. Adaptability - Thrives in a fast moving environment; adjusts priorities readily as operational needs evolve. Working Arrangements Working Hours 37.5 hours per week, core hours 09:00-17:00 Work Pattern Hybrid - minimum 3 days office (Bracknell) for first 6 months, 2-3 days thereafter Travel Requirements None Anticipated On Call / Shift Work None Special Conditions Right to work in the UK required Required Qualifications & Experience A degree in Computer Science, Artificial Intelligence, Data Science, Software Engineering, Information Systems, or a closely related technical discipline - achieved or expected at 2:1 or above. Demonstrated academic study of AI and machine learning concepts, including LLMs, automation, or intelligent systems - evidenced through coursework, dissertations, modules, or equivalent self directed learning. . click apply for full job details
Department / Business Unit Baines Simmons /Operations Reports To Operations Director Direct Reports None Grade / Band Graduate Location UK Hybrid (Bracknell) Employment Type Full-time Budget Responsibility None Purpose of the Role TrustFlight's Operations department delivers a high volume of aviation safety training, consultancy, and compliance services to clients globally. As the business scales, the administrative and coordination burden across scheduling, travel, contracting, and client communications has grown significantly. This role exists to identify, design, and implement digital and AI-powered solutions that automate and streamline the operational workflows underpinning consultant scheduling, travel logistics, contractor management, and client-facing communications - including course joining instructions, certificates, course materials, and Microsoft Teams setup. The AI & Digital Solutions Engineer will act as the bridge between operational need and technology capability, transforming manual, repetitive processes into scalable, intelligent workflows that free the wider team to focus on high-value delivery. Whilst Operations is the primary focus, the role will also extend AI and automation capability into Business Development and Product, supporting pipeline workflows, proposal generation, and product feedback processes as the function matures. Scope & Decision Making Authority Design, build, and deploy automation solutions for agreed operational workflows using AI and no-code/low-code tooling, within a structured support framework during the initial onboarding period. Select and recommend appropriate tools and platforms for workflow automation, within agreed budget parameters and subject to IT governance sign off. Propose and pilot new digital solutions with line manager oversight, progressing toward greater autonomy as experience and confidence develop. Escalate to Operations Director for significant new vendor contracts, material changes to client facing communications, or solutions that touch personal or sensitive data. Cross functional coordination with Training Delivery, Consulting, Client Success, Business Development, and Product teams to gather requirements and implement agreed solutions. Scope covers Operations as the primary function, with cross functional remit extending to Business Development and Product from day one. Key Relationships Internal Operations Director - regular check in on priorities, solution sign off, and strategic alignment. Operations Coordinators, Admins & Consultants - day to day requirements gathering, testing, and adoption support for new workflows. IT & Engineering - technical governance, data security review, and integration support where required. Senior Leadership Team - periodic reporting on operational efficiency gains and automation ROI. Business Development Team - automation of proposal generation, CRM workflows, and pipeline reporting. Product Team - digital tooling support for product feedback loops, release communications, and internal reporting. External Training & Consultancy Clients - automated and semi automated communications for joining instructions, certificates, course materials, and Teams invitations. Contractors & Freelance Consultants - digital onboarding, contracting, scheduling notifications, and engagement management. Software & Platform Vendors - procurement, configuration, and ongoing management of automation and scheduling tools. Key Responsibilities Audit and map current operational workflows - including consultant scheduling, travel booking, contractor contracting, and client communications - to identify automation and AI opportunities. Design and build end to end digital workflows using AI tools, automation platforms, and scheduling systems to reduce manual effort across the Operations team. Implement intelligent scheduling solutions for consultant time allocation, ensuring visibility of availability, conflict resolution, and automated notifications to all parties. Automate the full client communication lifecycle for training and consultancy engagements, including generation and dispatch of joining instructions, course materials, Teams meeting invitations, and post course certificates. Build and maintain a digital contractor management workflow covering sourcing triggers, contract generation, engagement tracking, and payment milestone coordination. Own the technology stack for Operations automation - evaluating tools, managing licences, and ensuring solutions remain fit for purpose as the business evolves. Champion adoption of new digital workflows across the Operations team, providing training, documentation, and ongoing support. Monitor solution performance, identify failure points, and continuously improve automations to increase reliability and coverage. Support the Business Development team with AI assisted proposal workflows, CRM automation, and pipeline visibility tooling to accelerate the sales cycle. Collaborate with the Product team to design and implement digital solutions that streamline product feedback collection, internal reporting, and release communication processes. Key Metrics for Success Within 90 days: Full audit of operational workflows completed and an automation roadmap agreed with the Operations Director. Within 6 months: At least 3 core workflows automated (e.g. consultant scheduling notifications, client joining instructions, contractor contract generation), with measurable reduction in manual processing time of 40%. Within 12 months: End to end automation coverage across scheduling, travel coordination triggers, client communications, and contractor onboarding, delivering a quantified saving of 60 hours/week for the Operations team. Client communication error rate (wrong materials, missed invites, late certificates) reduced to Stakeholder satisfaction score of 4+/5 from internal Operations team on quality and usability of implemented solutions. Deliver at least one agreed automation solution for each of Business Development and Product within the first 12 months. AI & Digital Competency TrustFlight is an AI first organisation. Every role is expected to actively engage with AI tools and digital ways of working to drive efficiency, quality, and innovation. AI Fluency Tier Tier Profile Expectations Tier 3 AI Builder Develops and integrates AI powered solutions. Builds, fine tunes, or integrates AI/ML models and pipelines. Establishes evaluation frameworks for AI systems. Ensures responsible AI practices (fairness, transparency, data governance). Contributes to TrustFlight's AI strategy. Role Specific AI & Digital Skills Design and deploy AI assisted scheduling systems that intelligently match consultant availability to client demand, accounting for skills, location, and travel constraints. Use LLM powered tools to auto generate personalised client communications - joining instructions, Teams invites, course materials packs, and post course certificates. Build AI assisted contractor matching and contract generation workflows, reducing turnaround time from requirement to signed agreement. Apply AI tools for document classification and routing - ensuring the right materials reach the right clients at the right time. Leverage AI powered analytics to surface operational bottlenecks and recommend process improvements proactively. AI Development & Growth Complete TrustFlight's AI fluency onboarding programme within first 30 days. Share automation wins, prompt libraries, and AI use cases with the wider team on a quarterly basis. Actively participate in TrustFlight's internal AI community of practice, contributing Operations specific use cases and learnings. Competencies & Behaviours Innovation - Proactively identifies and implements technology driven improvements; comfortable experimenting with new tools and approaches. Delivery Focus - Takes ownership of solutions end to end; balances speed of iteration with stability and reliability of outputs. Collaboration - Builds trust with non technical stakeholders; listens carefully to operational needs before designing solutions. Customer Centricity - Keeps the client experience and consultant wellbeing central to every workflow decision. Analytical Thinking - Breaks down complex, multi step processes into logical components; uses data to prioritise and validate improvements. Adaptability - Thrives in a fast moving environment; adjusts priorities readily as operational needs evolve. Working Arrangements Working Hours 37.5 hours per week, core hours 09:00-17:00 Work Pattern Hybrid - minimum 3 days office (Bracknell) for first 6 months, 2-3 days thereafter Travel Requirements None Anticipated On Call / Shift Work None Special Conditions Right to work in the UK required Required Qualifications & Experience A degree in Computer Science, Artificial Intelligence, Data Science, Software Engineering, Information Systems, or a closely related technical discipline - achieved or expected at 2:1 or above. Demonstrated academic study of AI and machine learning concepts, including LLMs, automation, or intelligent systems - evidenced through coursework, dissertations, modules, or equivalent self directed learning. . click apply for full job details
TrustFlight
The Consultant delivers consulting and training services that support aviation organisations in improving safety, compliance, and operational performance. The role contributes to client delivery, product development, and business growth by applying technical knowledge, structured problem-solving, and effective stakeholder engagement across a range of assignments. Key Responsibilities: Deliver consulting assignments by analysing client operations, identifying risks, and recommending practical, evidence-based improvements Manage and contribute to client projects, ensuring delivery to agreed quality, time, and budget standards Deliver training courses and facilitated workshops, adapting approach to meet learner needs and achieve defined learning outcomes Apply detailed knowledge of Continuing Airworthiness regulations (including EASA Part-M / Part-CAMO, Part-145, and relevant frameworks such as CAP 747 and Part-21) within client environments, ensuring practical and compliant implementation Assess organisational structures, management systems, and governance arrangements (e.g. CAMO and AMO, including MOE and CAME), identifying gaps and opportunities to improve both compliance and operational performance Evaluate interactions between operations, maintenance, and airworthiness functions, identifying dependencies, risks, and inefficiencies across the system Support the development and improvement of Continuing Airworthiness processes, including maintenance programme (AMP) activities, airworthiness review processes (ARC), and assurance of maintenance activities, including assessment of corrective actions Build effective client relationships, support business development activities, and contribute to the continuous improvement of consulting tools, methodologies, and training products Required Qualifications & Experience: Experience within aviation, with a strong focus on Continuing Airworthiness (e.g. CAMO, AMO, or equivalent operational environment) Strong working knowledge of Continuing Airworthiness regulatory frameworks, including EASA Part-145, Part-M / Part-CAMO, and their practical application in an operational context Understanding of core airworthiness principles, including Certificate of Airworthiness (CofA), Airworthiness Review Certificates (ARC), and the roles and responsibilities within CAMO and AMO environments Knowledge of the interactions between operations, maintenance, and airworthiness functions, including the delineation of responsibilities between CAMO and AMO organisations Familiarity with UK CAA and EASA regulatory environments, including awareness of post-Brexit regulatory differences and their operational implications Understanding of key Continuing Airworthiness processes, including maintenance programme (AMP) development and oversight, and assurance of maintenance activities Ability to analyse operational and regulatory data and translate findings into clear, practical recommendations Experience engaging with stakeholders in a professional environment, with the ability to communicate complex regulatory and technical concepts clearly Desirable Skills & Experience: Experience delivering training or facilitating workshops Exposure to safety management or compliance monitoring systems Previous consulting or advisory experience Experience working across multiple organisations or environments AI & Digital Competency: TrustFlight is an AI-first organisation. Every role is expected to actively engage with AI tools and digital ways of working to drive efficiency, quality, and innovation. AI Fluency Tier: Tier 2 - AI Practitioner Applies AI to optimise processes and decisions Designs prompts and workflows that leverage AI for analysis, reporting, or automation. Evaluates AI output quality and bias. Identifies new AI use cases within their function. Shares best practices with the team. Role-Specific AI & Digital Skills; Uses AI tools to support research, analysis, and report writing Applies digital tools to support remote collaboration and client delivery Leverages AI to enhance training materials and knowledge management Uses data and digital insights to support client recommendations AI Development & Growth: Completes AI onboarding within the first 30 days Actively develops capability in applying AI to consulting and training delivery Shares best practice and contributes to continuous improvement in digital ways of working
The Consultant delivers consulting and training services that support aviation organisations in improving safety, compliance, and operational performance. The role contributes to client delivery, product development, and business growth by applying technical knowledge, structured problem-solving, and effective stakeholder engagement across a range of assignments. Key Responsibilities: Deliver consulting assignments by analysing client operations, identifying risks, and recommending practical, evidence-based improvements Manage and contribute to client projects, ensuring delivery to agreed quality, time, and budget standards Deliver training courses and facilitated workshops, adapting approach to meet learner needs and achieve defined learning outcomes Apply detailed knowledge of Continuing Airworthiness regulations (including EASA Part-M / Part-CAMO, Part-145, and relevant frameworks such as CAP 747 and Part-21) within client environments, ensuring practical and compliant implementation Assess organisational structures, management systems, and governance arrangements (e.g. CAMO and AMO, including MOE and CAME), identifying gaps and opportunities to improve both compliance and operational performance Evaluate interactions between operations, maintenance, and airworthiness functions, identifying dependencies, risks, and inefficiencies across the system Support the development and improvement of Continuing Airworthiness processes, including maintenance programme (AMP) activities, airworthiness review processes (ARC), and assurance of maintenance activities, including assessment of corrective actions Build effective client relationships, support business development activities, and contribute to the continuous improvement of consulting tools, methodologies, and training products Required Qualifications & Experience: Experience within aviation, with a strong focus on Continuing Airworthiness (e.g. CAMO, AMO, or equivalent operational environment) Strong working knowledge of Continuing Airworthiness regulatory frameworks, including EASA Part-145, Part-M / Part-CAMO, and their practical application in an operational context Understanding of core airworthiness principles, including Certificate of Airworthiness (CofA), Airworthiness Review Certificates (ARC), and the roles and responsibilities within CAMO and AMO environments Knowledge of the interactions between operations, maintenance, and airworthiness functions, including the delineation of responsibilities between CAMO and AMO organisations Familiarity with UK CAA and EASA regulatory environments, including awareness of post-Brexit regulatory differences and their operational implications Understanding of key Continuing Airworthiness processes, including maintenance programme (AMP) development and oversight, and assurance of maintenance activities Ability to analyse operational and regulatory data and translate findings into clear, practical recommendations Experience engaging with stakeholders in a professional environment, with the ability to communicate complex regulatory and technical concepts clearly Desirable Skills & Experience: Experience delivering training or facilitating workshops Exposure to safety management or compliance monitoring systems Previous consulting or advisory experience Experience working across multiple organisations or environments AI & Digital Competency: TrustFlight is an AI-first organisation. Every role is expected to actively engage with AI tools and digital ways of working to drive efficiency, quality, and innovation. AI Fluency Tier: Tier 2 - AI Practitioner Applies AI to optimise processes and decisions Designs prompts and workflows that leverage AI for analysis, reporting, or automation. Evaluates AI output quality and bias. Identifies new AI use cases within their function. Shares best practices with the team. Role-Specific AI & Digital Skills; Uses AI tools to support research, analysis, and report writing Applies digital tools to support remote collaboration and client delivery Leverages AI to enhance training materials and knowledge management Uses data and digital insights to support client recommendations AI Development & Growth: Completes AI onboarding within the first 30 days Actively develops capability in applying AI to consulting and training delivery Shares best practice and contributes to continuous improvement in digital ways of working