Jellycat Toy Co. Ltd.

The purpose is to provide business continuity by performing timely on-site resolutions to a wide range of hardware and desktop issues that cannot always be effected remotely. Specifically, to the Jellycat Warehouse. You'll be; Providing IT support across desktop environments, warehouse systems, business applications and mobile computing, minimising disruption to business operations. Driving the creation, continual improvement and governance of knowledge sharing between the business and the Service Desk. Delivering timely on-site support, maintaining high standards of customer service and identifying and addressing training needs where required. Monitoring the IT Service Management (ITSM) toolset and respond to escalations from the Service Desk, including task allocation and clear communication of urgency and impact. Working closely with on-site users to diagnose and resolve break/fix issues, ensuring rapid resolution or appropriate escalation. Identifing incident trends, investigate root causes and develop effective solutions, leveraging internal expertise and engaging third-party support or consultants where necessary. Performing daily operational and mandatory checks, including reviewing supplier reports, backup routines and key system performance metrics. Carrying out hardware and software imaging, configuration, deployment, migration, maintenance and ongoing support. Providing guidance and mentoring to junior team members, supporting their technical development, knowledge sharing and confidence in delivering IT support. You'll have; Experience in Tier 1 IT support within a retail or e-commerce environment (desirable), supported by relevant certifications where possible. Experience supporting business systems such as SAP Business One or Microsoft Dynamics 365 (desirable). Strong communication skills, with the ability to engage effectively with colleagues at all levels. Understanding ITIL principles; ITIL v4 Foundation certification is advantageous. Proven experience supporting remote workers while maintaining high levels of engagement and productivity. Strong knowledge of Microsoft Windows 11 and Microsoft Office applications; familiarity with macOS is advantageous. Experience administering MDM solutions such as Microsoft Intune, JAMF, or NinjaOne. Familiarity with remote support tools and methods. Ability to research technical issues using internal and public resources and implement effective solutions. Experience supporting a wide range of devices, including mobiles, desktops, tablets, EPOS systems, printers, and scanners. Basic understanding of infrastructure / networking concepts. Ability to work independently and collaboratively as part of the team to resolve issues and deliver projects. Ownership and accountability for assigned tasks, including those forming part of wider project lifecycles. Contributing positively to a collaborative team culture, with a willingness to share ideas, take on varied responsibilities and support wider team objectives. Demonstrating strong problem-solving skills, with the ability to make timely decisions within remitting and escalating where appropriate. Taking a proactive approach to personal development, including self-learning and identifying formal training opportunities. Supporting and driving change, applying appropriate levels of governance while working at a pace suited to a fast-moving business.

Overview For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakable about each one of them. This role is for a highly motivated and dynamic IT Systems Project Manager who possesses a strong inclination towards hands on involvement and a profound commitment to collaboration. Working closely with both our CTO, IT Leadership Team and Global Project Delivery Team, the role requires an individual who can manage multiple concurrent projects to support our strategic technology roadmap including systems, infrastructure, information security and data and analytics. This role is designed for a leader who thrives in a fast paced environment, actively seeks out project responsibilities and excels at bringing together diverse teams to achieve common goals. The ideal candidate will be someone who does not shy away from diving deep into project details and works closely with team members at all levels to drive project success. You'll be: Project Leadership and Execution: Leading technology projects from conception through to completion, working closely with our Global Business Analysts to ensure requirements are clear, well documented and stakeholder approved. Ensuring projects are delivered on time, within scope and budget, often across global teams and time zones. Staying hands on throughout all project phases, actively engaging with team members, stakeholders and vendors to maintain momentum. Collaborative Project Team Management: Fostering a collaborative and supportive team environment. Facilitating regular team meetings and workshops to encourage open communication, problem solving and alignment. Acting as a mediator where needed to resolve challenges and support a positive team dynamic. Stakeholder Engagement: Building and maintaining strong relationships with our CTO, IT Leadership Team, Global Project Delivery Team and wider stakeholders. Ensuring their needs and expectations are clearly understood and addressed through ongoing communication and engagement. Risk Management and Problem Solving: Proactively identifying potential project risks and issues. Leading problem solving and decision making processes collaboratively, involving the right team members and stakeholders at the right time. Continuous Improvement: Promoting a culture of continuous improvement by encouraging feedback from team members and stakeholders. Implementing best practice in project management, using team insights and industry trends to enhance delivery. Resource Management: Securing and allocating project resources effectively, including cross functional teams and budgets, ensuring the right mix of skills and expertise is in place. Supporting the selection and onboarding of project team members. You'll have: A Bachelor's degree in Business Administration, Project Management, or related field. Alternatively clear demonstrable equivalent experience. PMP certification is a plus. A minimum of 5 years of experience in project management, with a demonstrated history of successful IT project delivery. Experience of working with agile teams a distinct advantage. Exceptional leadership skills with a strong focus on mentorship and team development. Excellent communication and interpersonal skills, with an ability to engage effectively with team members, stakeholders, and vendors at all levels from CEO to operational team members. Experience of complex technical integration projects with a mix of in house, 3rd party and contracted development resources. Strong analytical and problem solving skills, with a hands on approach to tackling challenges. Strong commercial awareness and able to demonstrate ability to control costs and ensure quality in project deliverables. Proficiency in project management software and tools. Experience of is an advantage. An unwavering commitment to collaborative work and a passion for driving team success.

Jellycat Toy Co. Ltd. is looking for a highly motivated IT Systems Project Manager. You will lead technology projects from inception to completion, working closely with team members and stakeholders to ensure timely and within-budget project delivery. The ideal candidate will have at least 5 years of project management experience, exceptional leadership skills, and strong communication abilities.