EWS Group

EWS Group is seeking a Support Technician based in Milton Keynes to act as the first point of contact for customers facing technical issues. In this full-time role, you will diagnose hardware and software problems, manage support tickets, and ensure high-quality customer service. The ideal candidate will have strong communication skills, a problem-solving mindset, and experience in IT support or helpdesk environments. The position includes participation in an on-call rota. Competitive salary and professional growth opportunities are offered.

Support Technician page is loaded Support Technicianlocations: Milton Keynes, United Kingdom (MWC Partners)time type: Full timeposted on: Posted 3 Days Agojob requisition id: R51244 Job Description: # Support Technician MWC Partners are the UK's leading independent reseller of Cegid Retail, the omnichannel POS solution for fashion and specialty retail.Our services range from supporting feasibility studies and system design through to functional requirement workshops, system configuration, hardware procurement, and comprehensive testing ahead of installation and ongoing support.In addition to delivering these services across the Cegid community, we also provide hardware procurement and installation for other leading POS platforms, including LS Retail, Microsoft Dynamics 365, and Retail-J.We are also specialists in retail payments technology, with deep expertise in integrating point-of-sale software with payment systems for global payment service providers-all backed by our commitment to service excellence. About the role We're looking for a proactive Support Analyst to join our growing team. You'll be the first point of contact for customers, helping resolve technical issues and ensuring their retail systems operate smoothly.This is a fast-paced, customer-facing role where you'll take ownership of issues and see them through to resolution. Key responsibilities Act as the first point of contact for technical support queries via phone and email Diagnose and resolve hardware, software, and network issues Log and manage support tickets, ensuring all key information is captured Take ownership of issues through to resolution, keeping customers updated Escalate complex issues to internal teams with clear and detailed handovers Monitor Service Level Agreements (SLAs) and proactively manage risks Deliver a high standard of customer service at all times Identify recurring issues and support root cause analysis Ensure compliance with health and safety standards Participate in an on-call rota which is- 1 in 3 weeks of evening on-call and 1 in 6 weekends. What we're looking for Excellent written and verbal communication skills Strong problem-solving ability Ability to work independently and under pressure Experience with Microsoft OS and Office applications Awareness of the retail environment Experience in a helpdesk or IT support environment would be advantageous. Business Unit: MWC Partners Ltd Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

Job Description: # Senior New Business Development Manager - NHS & Healthcare - Kahootz UK Location UK (Hybrid / Remote with regular travel to NHS Trusts, ICSs and London) Reporting to Chief Commercial Officer Role Overview Kahootz is seeking a high-performing, hunter-led Senior Business Development Manager to drive new logo acquisition and revenue growth across the UK NHS and healthcare sector .This is a front-line, revenue-owning role focused on winning virgin NHS business , expanding strategic footholds, and building a high-value pipeline within Trusts, ICSs and Arm's Length Bodies. The successful candidate will confidently position Kahootz's secure collaboration platform and professional services as a mission-critical solution for NHS organisations operating in highly regulated environments.You will be accountable for creating opportunities, progressing deals, and closing revenue - not inheriting a warm pipeline. Key Responsibilities - New Business (Primary Focus) Proactively identify, target and win net new NHS customers across Trusts, ICSs and ALBs Account Manage and Grow the NHS account Build, manage and convert a strong pipeline of qualified opportunities Lead outbound activity including targeted account planning, stakeholder mapping and senior-level engagement Open and develop relationships with executive, digital, IT, information governance, transformation and commercial leaders Own the full sales lifecycle from first contact through to contract signature Drive momentum through complex, multi-stakeholder NHS sales cycles Actively pursue and influence tenders, frameworks and competitive procurement processes Key Responsibilities - Growth & Expansion Expand revenue within newly won NHS customers through structured account growth plans Identify and close upsell and cross-sell opportunities, including Professional Services Position Kahootz as a long-term strategic partner, not a point solution Maximise contract value, renewals and multi-year commitments Skills & Experience - Essential Proven hunter-led sales success within the UK NHS or healthcare market Demonstrable track record of winning new logo business in complex, regulated environments Capable of account managing the NHS Account, and drive growth Experience carrying and consistently delivering against meaningful revenue targets Strong experience selling SaaS platforms or professional services Deep understanding of NHS buying processes, procurement routes and frameworks Confident engaging, challenging and influencing senior NHS stakeholders Must be a UK national for security reasons Skills & Experience - Desirable Experience selling secure collaboration, digital workplace or information governance solutions Strong knowledge of NHS organisational structures, funding flows and decision-making dynamics Experience navigating competitive tenders and multi-vendor environments Evidence of working with Central Government Personal Attributes Relentless self-starter with a strong commercial edge Comfortable creating opportunities from scratch and operating without heavy support Strategic thinker who balances short-term wins with long-term account value Resilient, competitive and outcome-focused Professional, credible and trusted by senior NHS leaders Hungry to make a difference and make a name for themselves What Kahootz Offers Competitive base salary with uncapped, recurring-revenue commission Flexible hybrid working Clear opportunity to build a high-value NHS territory and personal revenue legacy Supportive, expert-led commercial team and proven platform Why Work for Kahootz Kahootz operates at the sharp end of NHS collaboration, governance and security - where failure is not an option.This role offers the opportunity to win meaningful NHS business , shape long-term partnerships and drive real commercial impact in a sector that genuinely matters. You'll be backed by a trusted product, an expanding professional services capability, and a leadership team that understands how to sell into complex public sector environments. Business Unit: Kahootz Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

EWS Group is seeking a Data & Automation Engineer for the Central AI Lab to deliver workflow automation and practical data operations across various business units. The position requires 3+ years experience in workflow automation, strong skills in REST APIs, and knowledge of data handling. You will create reusable workflow components and support AI solutions. Occasional UK travel may be required for workshops.

EWS Group is looking for a Business Unit Leader for Flui Technologies UK to oversee business growth and P&L management. You will be responsible for strategic planning, managing a dedicated team, and ensuring customer satisfaction in the energy sector. The ideal candidate will have senior management experience in the software industry, coupled with strong leadership skills and a proven track record in financial management. This remote role requires a motivated and energetic individual ready to tackle high-level challenges and drive success.

EWS Group is seeking a Junior Software Engineer for its Central AI Lab. The successful candidate will be responsible for building AI-enabled components and features, ensuring strong engineering practices such as testing and documentation, and supporting business unit deliveries. This is a remote position in the UK, offering a chance to work with various programming languages and developing a strong foundation in AI development practices.

EWS Group is seeking a Technical Lead in their Central AI Lab. This role emphasizes building production-grade AI capabilities that can be reused across business units. Candidates should have 7+ years of experience in software systems and strong SDLC fundamentals. The position entails leading delivery efforts, establishing CI/CD patterns, and mentoring junior engineers. Occasional UK travel may be required. Join us in shaping innovative solutions!