EWS Group

Job Description: # Senior New Business Development Manager - NHS & Healthcare - Kahootz UK Location UK (Hybrid / Remote with regular travel to NHS Trusts, ICSs and London) Reporting to Chief Commercial Officer Role Overview Kahootz is seeking a high-performing, hunter-led Senior Business Development Manager to drive new logo acquisition and revenue growth across the UK NHS and healthcare sector .This is a front-line, revenue-owning role focused on winning virgin NHS business , expanding strategic footholds, and building a high-value pipeline within Trusts, ICSs and Arm's Length Bodies. The successful candidate will confidently position Kahootz's secure collaboration platform and professional services as a mission-critical solution for NHS organisations operating in highly regulated environments.You will be accountable for creating opportunities, progressing deals, and closing revenue - not inheriting a warm pipeline. Key Responsibilities - New Business (Primary Focus) Proactively identify, target and win net new NHS customers across Trusts, ICSs and ALBs Account Manage and Grow the NHS account Build, manage and convert a strong pipeline of qualified opportunities Lead outbound activity including targeted account planning, stakeholder mapping and senior-level engagement Open and develop relationships with executive, digital, IT, information governance, transformation and commercial leaders Own the full sales lifecycle from first contact through to contract signature Drive momentum through complex, multi-stakeholder NHS sales cycles Actively pursue and influence tenders, frameworks and competitive procurement processes Key Responsibilities - Growth & Expansion Expand revenue within newly won NHS customers through structured account growth plans Identify and close upsell and cross-sell opportunities, including Professional Services Position Kahootz as a long-term strategic partner, not a point solution Maximise contract value, renewals and multi-year commitments Skills & Experience - Essential Proven hunter-led sales success within the UK NHS or healthcare market Demonstrable track record of winning new logo business in complex, regulated environments Capable of account managing the NHS Account, and drive growth Experience carrying and consistently delivering against meaningful revenue targets Strong experience selling SaaS platforms or professional services Deep understanding of NHS buying processes, procurement routes and frameworks Confident engaging, challenging and influencing senior NHS stakeholders Must be a UK national for security reasons Skills & Experience - Desirable Experience selling secure collaboration, digital workplace or information governance solutions Strong knowledge of NHS organisational structures, funding flows and decision-making dynamics Experience navigating competitive tenders and multi-vendor environments Evidence of working with Central Government Personal Attributes Relentless self-starter with a strong commercial edge Comfortable creating opportunities from scratch and operating without heavy support Strategic thinker who balances short-term wins with long-term account value Resilient, competitive and outcome-focused Professional, credible and trusted by senior NHS leaders Hungry to make a difference and make a name for themselves What Kahootz Offers Competitive base salary with uncapped, recurring-revenue commission Flexible hybrid working Clear opportunity to build a high-value NHS territory and personal revenue legacy Supportive, expert-led commercial team and proven platform Why Work for Kahootz Kahootz operates at the sharp end of NHS collaboration, governance and security - where failure is not an option.This role offers the opportunity to win meaningful NHS business , shape long-term partnerships and drive real commercial impact in a sector that genuinely matters. You'll be backed by a trusted product, an expanding professional services capability, and a leadership team that understands how to sell into complex public sector environments. Business Unit: Kahootz Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

Jonas FinTech is seeking a highly motivated Customer Support Technical Specialist to join our busy Customer Services team. You will diagnose and resolve software and hardware issues by phone, email and remote tools, balancing speed and accuracy to deliver a great customer experience. You will coordinate with Development and QA, document steps, contribute to knowledge base articles, and support Bacs Direct Debit and bureau services.

Jonas FinTech is seeking a proactive Customer Services professional to join the team. You will handle inquiries from initial contact through resolution, document steps, and work with Development and QA to address software defects. The role values empathy, clear communication, and a passion for improving customer experience. The position offers remote work with occasional UK travel, a competitive benefits package, and opportunities to influence product usability and service delivery, including

About Us Jonas FinTech is a fintech partner supporting businesses with Direct Debit, Bacs, and validation services. We manage three leading brands - Paygate, London & Zurich, and Power2SMS - and help clients connect through SMS and WhatsApp. As part of Vesta Software Group within Constellation Software Inc., we combine small business agility with the backing of a large multinational group. About the Role We are seeking a highly motivated individual to join our Customer Services team. The role requires working effectively under pressure, communicating clearly, paying close attention to detail, and adopting a proactive, solution driven attitude to deliver a great customer experience. Responsibilities Manage customer enquiries from initial contact to resolution, ensuring timely communication and accurate case management. Investigate and resolve service calls and incidents, documenting steps taken and resolutions for training and continuous improvement. Collaborate with Development and QA teams to investigate software defects, provide resolutions, and suggest improvements. Own your workload and be flexible to support colleagues when required. Drive continuous improvement by identifying opportunities to enhance products, services, and working methods, including feedback on usability and functionality. Contribute to knowledge management, root cause analysis, and the adoption of AI enabled service delivery. Provide out of hours support as required and where agreed in advance. Create and maintain internal and external collateral such as knowledge base articles, videos, and root cause documentation. Perform manual Bacs bureau processing activities as required, ensuring a high degree of efficiency, security, and customer experience. Qualifications - Experience Experience working for a Bacs Approved Software Supplier is highly desirable. Experience of the UK Bacs payments industry, including Direct Debit and Managed Bureau services (or willingness to develop this expertise). Previous technical customer support experience, ideally for software applications. Proficiency in Microsoft Office applications. Basic IT systems knowledge - SQL databases, networks, and IIS. Experience supporting hosted software applications in cloud environments such as AWS or Azure is desirable. Qualifications - Personal Attributes Resilient, adaptable, and calm under pressure while managing competing priorities. Logical, analytical, and detail oriented with a structured problem solving approach. Self motivated team player who takes ownership, collaborates effectively, and delivers against objectives. Excellent communication and interpersonal skills, capable of building trusted customer relationships and explaining technical concepts clearly. Comfortable embracing new technologies and AI enabled ways of working, with curiosity to learn and improve the customer experience. Empathetic, with a high degree of integrity for customers due to the sensitive and confidential nature of interactions. Strong rapport building skills with customers and willingness to take ownership and accountability of tasks beyond the core role. Goal oriented and able to work independently as well as in coordination with team members on universal customer issues. Benefits Competitive salary plus car allowance and bonus. 25 days annual leave (option to buy or sell additional days). 10 days rolling sick plan with an Extended Illness Pay scheme. Pension contributions: 5% employee and 5% employer. Enhanced benefits: Life Assurance 4x base salary; Private Health Insurance; Health Cash Plan; Personal Travel Insurance; Cycle to Work scheme; Electric/Hybrid Vehicle Leasing scheme. Premier Benefits: discounts at high street retailers. Employee Assistance Program (EAP) and Mental Health First Aiders. Referral scheme - up to 4000 for each successful referral. Internal networking events and community collaboration. Location Remote role with occasional UK travel for team meetings, training, or client meetings. Flexibility Flexible working in terms of location, hours, start/finish times, core hours, lunch breaks, and work from home arrangements. Discuss requirements during the interview. Equality & Diversity We are an Equal Opportunity Employer. We do not discriminate on the basis of any protected characteristic and are dedicated to providing equal opportunities for all. American EEO Statement Equal Opportunity Employer. If you need accommodation for a disability at any stage of the application process, contact recruitment at

# Customer Support Technical Specialist About Us At Jonas FinTech, we're all about helping businesses succeed by being a true fintech partner. With over 20 years of expertise, we proudly manage three leading brands: Paygate, London & Zurich, and Power2SMS. Together, we provide solutions for Direct Debit, Bacs, and validation services, and help businesses connect with their customers at scale through SMS and WhatsApp.We have ambitious plans to expand and enhance our offerings, bringing value to both current and future customers. With an exciting roadmap ahead, we're constantly exploring new markets, investing in growth, and embracing the latest technologies to elevate our businesses to the next level.As we scale, we are strengthening our operational capability, governance maturity and data-driven performance. We believe in robust, proportionate governance - the right level for a high-performing small fintech. Not reporting for the sake of it, but structured oversight that drives better decisions, stronger controls and improved customer outcomes.If you're passionate about working for a growing, innovative company that puts trust, care, and lasting relationships first, Jonas FinTech is the place for you. Join us on this exciting journey and become part of something big.As part of the global Vesta Software group within Constellation Software Inc., we combine the agility of a small business with the backing of a large organisation that operates in 20 countries. The group's focus is on building sustainable, long-term relationships and meeting our customers' software and service needs. For more information, visit the Vesta Software website: About the Role We are looking for a highly motivated individual to join our busy Customer Services team. The successful candidate must be able to work effectively under pressure, have excellent communication skills, pay attention to detail, and have a proactive, solution driven attitude to delivering a great customer experience.You will be providing technical support for a range of products across our brand portfolio, assisting with software and hardware problems via phone, email and using online remote support tools. Queries may cover software, hardware, environmental, technical or programming issues.Using sound judgment and taking decisions within established procedures for each service request, you will diagnose and skilfully identify and apply prioritisation to the cases open with you whilst adhering to agreed Key Performance Indicators, Service Level Agreementsand quality standards to maximise customer satisfaction. Responsibilities Manage customer enquiries from initial contact through to resolution, ensuring timely communication, accurate case management and a consistently high standard of customer service Investigate and resolve service calls and incidents, documenting the steps taken and resolutions identified to facilitate training and continuous improvement of our processes and products Work closely with the Development and QA teams to investigate and provide resolutions to software defects, providing feedback and improvement suggestions Take responsibility for the ownership of your own workload and be willing to be flexible to help others with their workload when required Drive continuous improvement by identifying opportunities to enhance products, services and ways of working, providing customer feedback on product usability and functionality, contributing to knowledge management, root cause analysis and the adoption of AI-enabled service delivery. Provide out-of-hours customer support as required and where agreed in advance Contribute to the creation and maintenance of internal and external facing collateral, such as knowledge base articles and videos, as well as Root Cause Analysis documentation Deliver manual Bacs bureau processing activities as may be required to support existing customers - reviewing processes and policies to ensure a high degree of efficiency, security, and customer experience. About You Your Experience Experience working for a Bacs Approved Software Supplier is highly desirable Experience of the UK Bacs payments industry, including Direct Debit and Managed Bureau services (or willingness to develop this expertise). Previous experience of working in a technical customer support role, ideally supporting software applications, is essential Proficiency in Microsoft Office applications is required Good technical understanding of the basic IT systems including SQL databases, networks and IIS Experience supporting hosted software applications within cloud providers such as AWS, Azure is desirable. Your Personal Attributes Resilient, adaptable and calm under pressure, able to manage competing priorities professionally. Logical, analytical and detail-oriented, with a structured approach to problem solving. Self-motivated team player who takes ownership, collaborates effectively and delivers against agreed objectives. Excellent communication and interpersonal skills, with the ability to build trusted customer relationships whilst explaining technical concepts clearly. Comfortable embracing new technologies and AI-enabled ways of working, with a curiosity to learn, adapt and continually improve the customer experience. Empathetic, with a high degree of integrity for customers due to the sensitive and confidential nature of client calls and interactions An ability to build a rapport with customers Strong team-player and willing to take ownership and accountability of tasks outside of your core role Goal-oriented and able to work independently as well as in a coordinated effort with other team members on universal customer issues What we offer: SALARY & BENEFITS Competitive salary plus car allowance and bonus 25 days annual leave (with the option to buy more or sell some) 10 days rolling sick plan, plus an Extended Illness Pay scheme Pension Contributions: 5% Employee and 5% Employer ENHANCED BENEFITS Life Assurance 4x base salary Private Health Insurance Health Cash Plan Personal Travel Insurance Cycle to Work scheme Electric/Hybrid Vehicle Leasing scheme My Premier Benefits (discounted high street retailers) MUCH MORE THAN A BENEFIT Employee Assistance Program (EAP) and Mental Health First Aiders to support you Refer a friend scheme - up to £4,000 for each successful referral Join communities and collaborate with your colleagues through our internal networking events OUR DEIB COMMITMENT Our people define us and, at Jonas, we believe that diversity in all its forms enriches our organisation and drives innovation. We actively seek to create an environment where all employees feel valued, heard, and empowered to contribute their best work. We do not discriminate on the basis of any protected characteristic and are dedicated to providing equal opportunities for all. Come and be part of a team where your unique background and experiences are celebrated! LOCATION This is a remote role with the occasional need for travel within the UK for team meetings, training, or client meetings etc. FLEXWORKS Here at VESTA, we see flexibility as a game-changer. We truly believe that working flexibly together helps to increase our innovation, growth and productivity, as well as supports our employees' wellbeing and helps to provide great places to work.For most roles, the following types of flexibility are usually possible: working location, number of hours/days worked, different start and finishing times, flexible lunch break arrangements, agreed core hours, flexible hours, an element of working from home, compressed hours.Many of our employees work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking. Business Unit:London & Zurich Scheduled Weekly Hours:37.5 Number of Available Openings:1 Worker Type:Regular Company Site: More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain. Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service. Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees. Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index. Is This You ? About UsLondon & Zurich are well established within the Direct Debit market, trading for over 15 years. During this time we have developed an enviable reputation for the quality of our services and the expertise of our team.We strive to develop long term relationships with our clients and our team is a critical part in how we achieve this.At London & Zurich, it's not about shoehorning people into boxes or forcing them in to pigeonholes, it's about what's right for your career and, most importantly of all, what feels right for you as an individual.Our culture encourages individuality and celebrates diversity, and our environment is both supportive and demanding . click apply for full job details

EWS Group is looking for a Business Unit Leader for Flui Technologies UK to oversee business growth and P&L management. You will be responsible for strategic planning, managing a dedicated team, and ensuring customer satisfaction in the energy sector. The ideal candidate will have senior management experience in the software industry, coupled with strong leadership skills and a proven track record in financial management. This remote role requires a motivated and energetic individual ready to tackle high-level challenges and drive success.