END.
Washington, Tyne And Wear
IT TECHNICIAN - FULL-TIME, WASHINGTON, TYNE & WEAR Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Bringing a combination of celebrated designers and emerging brands that were hard to come by outside of London, our first store in the UK nurtured a community of like minded individuals who shared a passion within this ever evolving culture. Since then, END. has become a technology led retailer that provides a curated blend of menswear, womenswear, sneakers, homeware and lifestyle products for a global community. At the core of everything we do as a brand is our customers. We recognise that it is our team and culture that makes the difference to our customers. With over 600 employees across our HQ, offices and retail locations, this customer centred approach continues to be a key focus for all END. staff. As END. continues to grow with the culture, we want to ensure that all END. staff have a great experience at work and continue to contribute to our collective success. We currently have an exciting opportunity within our Merchandising Team. You will be a visible team player, working with a variety of stakeholders across the wider organisation and forming strong working partnerships especially with the buying team. You will add gravitas, have innovative ideas and bring experience, energy and enthusiasm into the mix. You will provide strategic vision and focus but with an eye on the detail. You will be an ambassador and role model for the brand. Here's a breakdown of what you'll be doing: Key responsibilities Oversee the end to end Joiner Mover Leaver (JML) lifecycle for employees, contractors, and third parties, including account provisioning, modification, and deprovisioning across identity platforms and integrated SaaS services. Administer user identities and Multi Factor Authentication (MFA) controls. Maintain Role Based Access Control (RBAC) and conduct periodic access reviews to support a least privilege security model. Deploy, enrol, and support Windows 11 and macOS endpoints in line with approved security and configuration standards. Administer Mobile Device Management (MDM) for iOS and Android corporate and BYOD devices, including enrolment, policy assignment, application management, and offboarding. Produce and maintain standard build documentation for Windows and macOS devices, aligned to approved hardening standards. Maintain current antivirus and Endpoint Detection and Response (EDR) coverage across the estate and support the consistent deployment of related security tooling. Administer user accounts, licensing, and permissions across the SaaS estate, including: Microsoft 365, including Exchange Online, SharePoint, Teams, and OneDrive. Dynamics 365, including user provisioning and role management. Retail and warehouse management platforms, including associated endpoint devices. Collaboration and productivity tools, including Microsoft Teams and Teams Rooms. Support SaaS licence compliance by monitoring usage, reclaiming unused licences, and informing renewal decisions. Log, classify, prioritise, and manage IT incidents and service requests within the ITSM platform in accordance with ITIL best practice. Provide first line and second line support in line with agreed service levels. Contribute to problem management by identifying recurring issues, undertaking root cause analysis, and implementing permanent corrective actions. Carry out daily operational checks to ensure IT services remain available and effective, and respond promptly to alerts and anomalies. Administer on premises and cloud backup solutions, including scheduling, retention management, and restore testing. Administer IP telephony services. Support the full lifecycle management of workplace technology, including: Video conferencing systems, including Microsoft Teams Rooms. Managed print services. Warehouse technology, including handheld scanners, label printers, and scanning devices. Retail technology, including EPOS terminals, customer facing displays, receipt printers, and store network equipment. Manage third party supplier relationships by obtaining quotations, monitoring SLA performance, and escalating service issues where appropriate. Deliver end user training for new and existing systems. Create and maintain knowledge base documentation to support service improvement and future incident resolution. Participate in the on call rota, as required. Who we're looking for: ITIL 4 Foundation certification, or a working knowledge of ITIL practices. Microsoft certifications such as MS 102 (Microsoft 365 Administrator), AZ 104, SC 300, or equivalent. CompTIA A+, Network+, or Security+ certification. Knowledge of CIS Benchmarks, Cyber Essentials, or ISO 27001 control frameworks. Scripting capability in PowerShell or Bash to support the automation of routine administrative tasks. Familiarity with SD WAN, ZTNA, Zscaler, or cloud networking concepts. Experience gained within a retail, warehouse, or fast paced e commerce environment. Level 3, A level, or equivalent work experience in an IT related discipline. Besides a competitive salary and an engaging and inclusive work place we can offer you: 28 days holiday (including bank holidays) Flexible working - 3 days office working (Mon Wed) 2 days home working (Thu Fri) 40 Hours per week Holiday trading (Buy or sell 3 days) Your birthday off Access to Employee Assistance Programme Healthcare Cashback Plan Moments that matter gifts (Weddings and Babies) A pension that both you and the company contribute to Generous staff discount Opportunities for professional development and career progression Don't worry if you don't hit every criteria, we're always looking to uncover the next big thing, so if you have what it takes to be part of our future success, we want to hear from you. Please note - for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.
IT TECHNICIAN - FULL-TIME, WASHINGTON, TYNE & WEAR Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Bringing a combination of celebrated designers and emerging brands that were hard to come by outside of London, our first store in the UK nurtured a community of like minded individuals who shared a passion within this ever evolving culture. Since then, END. has become a technology led retailer that provides a curated blend of menswear, womenswear, sneakers, homeware and lifestyle products for a global community. At the core of everything we do as a brand is our customers. We recognise that it is our team and culture that makes the difference to our customers. With over 600 employees across our HQ, offices and retail locations, this customer centred approach continues to be a key focus for all END. staff. As END. continues to grow with the culture, we want to ensure that all END. staff have a great experience at work and continue to contribute to our collective success. We currently have an exciting opportunity within our Merchandising Team. You will be a visible team player, working with a variety of stakeholders across the wider organisation and forming strong working partnerships especially with the buying team. You will add gravitas, have innovative ideas and bring experience, energy and enthusiasm into the mix. You will provide strategic vision and focus but with an eye on the detail. You will be an ambassador and role model for the brand. Here's a breakdown of what you'll be doing: Key responsibilities Oversee the end to end Joiner Mover Leaver (JML) lifecycle for employees, contractors, and third parties, including account provisioning, modification, and deprovisioning across identity platforms and integrated SaaS services. Administer user identities and Multi Factor Authentication (MFA) controls. Maintain Role Based Access Control (RBAC) and conduct periodic access reviews to support a least privilege security model. Deploy, enrol, and support Windows 11 and macOS endpoints in line with approved security and configuration standards. Administer Mobile Device Management (MDM) for iOS and Android corporate and BYOD devices, including enrolment, policy assignment, application management, and offboarding. Produce and maintain standard build documentation for Windows and macOS devices, aligned to approved hardening standards. Maintain current antivirus and Endpoint Detection and Response (EDR) coverage across the estate and support the consistent deployment of related security tooling. Administer user accounts, licensing, and permissions across the SaaS estate, including: Microsoft 365, including Exchange Online, SharePoint, Teams, and OneDrive. Dynamics 365, including user provisioning and role management. Retail and warehouse management platforms, including associated endpoint devices. Collaboration and productivity tools, including Microsoft Teams and Teams Rooms. Support SaaS licence compliance by monitoring usage, reclaiming unused licences, and informing renewal decisions. Log, classify, prioritise, and manage IT incidents and service requests within the ITSM platform in accordance with ITIL best practice. Provide first line and second line support in line with agreed service levels. Contribute to problem management by identifying recurring issues, undertaking root cause analysis, and implementing permanent corrective actions. Carry out daily operational checks to ensure IT services remain available and effective, and respond promptly to alerts and anomalies. Administer on premises and cloud backup solutions, including scheduling, retention management, and restore testing. Administer IP telephony services. Support the full lifecycle management of workplace technology, including: Video conferencing systems, including Microsoft Teams Rooms. Managed print services. Warehouse technology, including handheld scanners, label printers, and scanning devices. Retail technology, including EPOS terminals, customer facing displays, receipt printers, and store network equipment. Manage third party supplier relationships by obtaining quotations, monitoring SLA performance, and escalating service issues where appropriate. Deliver end user training for new and existing systems. Create and maintain knowledge base documentation to support service improvement and future incident resolution. Participate in the on call rota, as required. Who we're looking for: ITIL 4 Foundation certification, or a working knowledge of ITIL practices. Microsoft certifications such as MS 102 (Microsoft 365 Administrator), AZ 104, SC 300, or equivalent. CompTIA A+, Network+, or Security+ certification. Knowledge of CIS Benchmarks, Cyber Essentials, or ISO 27001 control frameworks. Scripting capability in PowerShell or Bash to support the automation of routine administrative tasks. Familiarity with SD WAN, ZTNA, Zscaler, or cloud networking concepts. Experience gained within a retail, warehouse, or fast paced e commerce environment. Level 3, A level, or equivalent work experience in an IT related discipline. Besides a competitive salary and an engaging and inclusive work place we can offer you: 28 days holiday (including bank holidays) Flexible working - 3 days office working (Mon Wed) 2 days home working (Thu Fri) 40 Hours per week Holiday trading (Buy or sell 3 days) Your birthday off Access to Employee Assistance Programme Healthcare Cashback Plan Moments that matter gifts (Weddings and Babies) A pension that both you and the company contribute to Generous staff discount Opportunities for professional development and career progression Don't worry if you don't hit every criteria, we're always looking to uncover the next big thing, so if you have what it takes to be part of our future success, we want to hear from you. Please note - for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.
END.
City, Newcastle Upon Tyne
Who We Are: Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Our first UK store brought together a curated mix of celebrated designers and emerging brands, many of which were previously hard to find outside of London. From day one, we've nurtured a community of like minded individuals united by a love for this ever evolving culture. Today, END. serves over 2 million customers worldwide through a seamless blend of online and physical retail. Our industry leading stores in Newcastle, Glasgow, Manchester, London, and Milan reflect our commitment to innovation, influence, and inspiration. We offer a carefully curated selection of menswear, womenswear, sneakers, homeware, and lifestyle products to a global audience. At the heart of END. is our customer and it's our people and culture that make the difference. With over 600 employees across our HQ, offices, and retail locations, our customer first mindset continues to guide everything we do. The Role: Own the reliability, security, performance, and day to day operational excellence of our Shopify Plus platform and its critical integration ecosystem (Shopify Patchworks D365). You'll lead observability, incident response, stability and problem management, and the operational governance that keeps trading safe and predictable. The role also takes BAU ownership of vendor delivered CI/CD pipelines-maintaining release controls, access and configuration, and continuous improvement-while operating effectively within Shopify's SaaS constraints (Shopify managed hosting/CDN/WAF, with clear escalation paths where required). Here's a breakdown of what you'll be doing: CI/CD maintenance & governance: maintain vendor delivered pipelines for themes/apps/integration services; manage access, configurations, release controls, and quality gates; ensure pipelines remain reliable, secure, and well documented (not building net new from scratch). Release & change governance: own the change calendar, release readiness checks, environment parity checks, and exception processes during freeze/peak windows. Shopify Plus security posture (platform managed + escalation paths): understand Shopify managed protections and operate the process to engage Shopify Plus Support (e.g., bot protection schedules) when required. Observability & monitoring: define and maintain dashboards/alerts across storefront experience (RUM/synthetics where available) and integration services; ensure actionable alerting, clear ownership, and ongoing tuning. Service ownership & SLOs: define ownership boundaries, SLIs/SLOs (availability, latency, data freshness), alert thresholds, and regular reporting for platform and integration services. Incident management, stability & problem management: lead triage, stakeholder comms, mitigation, RCA and preventative actions; maintain a stability backlog and drive repeat incident themes to closure to improve MTTR and reduce recurrence. Integration runtime operations: operational ownership of Shopify APIs/webhooks and Patchworks/D365 flows-rate limit safe patterns, idempotent processing, retries/DLQs, replay tooling, reconciliation, and data correctness checks. Data reconciliation & control reporting: implement operational controls for key flows (orders, inventory, pricing, fulfillment) including mismatch detection, audit trails, and repeatable replay/backfill procedures. D365 environment management: oversee Dev/Sandbox, UAT and Production environments (access, refresh cadence, config hygiene, and release readiness). D365 upgrades & release support: manage D365 version upgrades by testing in lower environments first; coordinate regression validation and go/no go decisioning. D365 licence, storage & cost observability: manage user/licence reviews and access governance; monitor and optimize storage/capacity; track and report cost/consumption drivers and optimisation actions. Security & compliance controls (operational): secrets management, least privilege, auditability, dependency hygiene, and secure configuration for apps/services; coordinate security reviews and remediation plans. Peak readiness & resilience: trading event readiness plans (monitoring uplift, incident playbooks, change risk controls/freeze coordination, validation checklists) and business continuity/degraded mode procedures for integration failures. Vendor/platform escalation: manage Shopify Plus / Patchworks / D365 support escalations with evidence packs (logs, timelines, impact) and track actions to closure. Access governance & audit: run periodic access reviews across Shopify apps, Patchworks, D365, and monitoring tooling; maintain joiner/mover/leaver processes and audit evidence. Platform documentation & guardrails: maintain runbooks, operational standards, and "how to operate" documentation; ensure onboarding for Engineering/Support is clear and current. Who we're looking for: Platform/SRE/operations experience supporting high traffic ecommerce, with strong incident management and operational discipline. Experience maintaining CI/CD pipelines delivered by others (e.g., GitHub Actions/Azure DevOps): permissions, secrets, environment configs, release controls/quality gates, and troubleshooting. Strong observability and reliability engineering experience (New Relic/Sentry/Datadog/etc.): defining SLIs/SLOs, improving alert quality, incident analysis, RCA/problem management, and measurable MTTR/incident reduction. Strong integration operations experience across iPaaS/ERP flows: queues/backpressure, rate limiting, idempotency, retries/DLQs, replay/backfill, reconciliation, and data integrity monitoring. Practical understanding of operating within Shopify Plus SaaS constraints (limited edge/WAF control) and implementing controls in the layers you do own (apps, services, integrations, tooling, processes, vendor escalation). Experience operating/supporting D365 environments (Dev/Sandbox, UAT, Prod): environment management, release coordination, upgrade rehearsals/testing in lower environments, and go/no go support. Strong governance capability: access reviews (joiner/mover/leaver), least privilege, audit evidence, and secure operational practices across Shopify/Patchworks/D365 and monitoring tools. Experience with D365 licensing and capacity/storage management, plus cost observability and optimisation. Strong stakeholder management under pressure: clear comms, structured updates, escalation with evidence packs, and calm coordination during peak/trading events. Strong Shopify Plus operational knowledge: Admin API/GraphQL + webhooks, rate limit strategies, bulk operations, and navigating Shopify Plus support/escalation processes. Patchworks (or similar iPaaS) experience: mapping/versioning, error handling patterns, replay/reprocessing, and operational reporting. Hands on D365 platform administration: environment refreshes, release validation, upgrade rehearsals, role/security model familiarity, and capacity/storage optimisation. Infrastructure as Code familiarity (Terraform or equivalent) for the integration/runtime layer (cloud resources, queues, secrets, monitoring as code). Experience with SLO tooling and incident/problem management practices (post incident reviews, stability backlogs, automation/runbook maturity). Experience implementing synthetic monitoring and RUM for ecommerce journeys, including peak readiness monitoring uplift. Besides a competitive salary and an engaging and inclusive work place we can offer you: 30 days holiday (including bank holidays) Flexible working 40 Hours per week - Monday to Friday Holiday trading (Buy or sell 3 days) Your birthday off Access to Employee Assistance Programme Healthcare Cashback Plan Moments that matter gifts (Weddings and Babies) A pension that both you and the company contribute to Generous staff discount Opportunities for professional development and career progression And so much more . We know that great talent comes in many forms. So even if you don't meet every single criteria, we would still love to hear from you. If you're passionate, driven, and believe you can contribute to our future success, we encourage you to apply. Please note: Employment is conditional upon having the legal right to work in the UK for the role offered.
Who We Are: Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Our first UK store brought together a curated mix of celebrated designers and emerging brands, many of which were previously hard to find outside of London. From day one, we've nurtured a community of like minded individuals united by a love for this ever evolving culture. Today, END. serves over 2 million customers worldwide through a seamless blend of online and physical retail. Our industry leading stores in Newcastle, Glasgow, Manchester, London, and Milan reflect our commitment to innovation, influence, and inspiration. We offer a carefully curated selection of menswear, womenswear, sneakers, homeware, and lifestyle products to a global audience. At the heart of END. is our customer and it's our people and culture that make the difference. With over 600 employees across our HQ, offices, and retail locations, our customer first mindset continues to guide everything we do. The Role: Own the reliability, security, performance, and day to day operational excellence of our Shopify Plus platform and its critical integration ecosystem (Shopify Patchworks D365). You'll lead observability, incident response, stability and problem management, and the operational governance that keeps trading safe and predictable. The role also takes BAU ownership of vendor delivered CI/CD pipelines-maintaining release controls, access and configuration, and continuous improvement-while operating effectively within Shopify's SaaS constraints (Shopify managed hosting/CDN/WAF, with clear escalation paths where required). Here's a breakdown of what you'll be doing: CI/CD maintenance & governance: maintain vendor delivered pipelines for themes/apps/integration services; manage access, configurations, release controls, and quality gates; ensure pipelines remain reliable, secure, and well documented (not building net new from scratch). Release & change governance: own the change calendar, release readiness checks, environment parity checks, and exception processes during freeze/peak windows. Shopify Plus security posture (platform managed + escalation paths): understand Shopify managed protections and operate the process to engage Shopify Plus Support (e.g., bot protection schedules) when required. Observability & monitoring: define and maintain dashboards/alerts across storefront experience (RUM/synthetics where available) and integration services; ensure actionable alerting, clear ownership, and ongoing tuning. Service ownership & SLOs: define ownership boundaries, SLIs/SLOs (availability, latency, data freshness), alert thresholds, and regular reporting for platform and integration services. Incident management, stability & problem management: lead triage, stakeholder comms, mitigation, RCA and preventative actions; maintain a stability backlog and drive repeat incident themes to closure to improve MTTR and reduce recurrence. Integration runtime operations: operational ownership of Shopify APIs/webhooks and Patchworks/D365 flows-rate limit safe patterns, idempotent processing, retries/DLQs, replay tooling, reconciliation, and data correctness checks. Data reconciliation & control reporting: implement operational controls for key flows (orders, inventory, pricing, fulfillment) including mismatch detection, audit trails, and repeatable replay/backfill procedures. D365 environment management: oversee Dev/Sandbox, UAT and Production environments (access, refresh cadence, config hygiene, and release readiness). D365 upgrades & release support: manage D365 version upgrades by testing in lower environments first; coordinate regression validation and go/no go decisioning. D365 licence, storage & cost observability: manage user/licence reviews and access governance; monitor and optimize storage/capacity; track and report cost/consumption drivers and optimisation actions. Security & compliance controls (operational): secrets management, least privilege, auditability, dependency hygiene, and secure configuration for apps/services; coordinate security reviews and remediation plans. Peak readiness & resilience: trading event readiness plans (monitoring uplift, incident playbooks, change risk controls/freeze coordination, validation checklists) and business continuity/degraded mode procedures for integration failures. Vendor/platform escalation: manage Shopify Plus / Patchworks / D365 support escalations with evidence packs (logs, timelines, impact) and track actions to closure. Access governance & audit: run periodic access reviews across Shopify apps, Patchworks, D365, and monitoring tooling; maintain joiner/mover/leaver processes and audit evidence. Platform documentation & guardrails: maintain runbooks, operational standards, and "how to operate" documentation; ensure onboarding for Engineering/Support is clear and current. Who we're looking for: Platform/SRE/operations experience supporting high traffic ecommerce, with strong incident management and operational discipline. Experience maintaining CI/CD pipelines delivered by others (e.g., GitHub Actions/Azure DevOps): permissions, secrets, environment configs, release controls/quality gates, and troubleshooting. Strong observability and reliability engineering experience (New Relic/Sentry/Datadog/etc.): defining SLIs/SLOs, improving alert quality, incident analysis, RCA/problem management, and measurable MTTR/incident reduction. Strong integration operations experience across iPaaS/ERP flows: queues/backpressure, rate limiting, idempotency, retries/DLQs, replay/backfill, reconciliation, and data integrity monitoring. Practical understanding of operating within Shopify Plus SaaS constraints (limited edge/WAF control) and implementing controls in the layers you do own (apps, services, integrations, tooling, processes, vendor escalation). Experience operating/supporting D365 environments (Dev/Sandbox, UAT, Prod): environment management, release coordination, upgrade rehearsals/testing in lower environments, and go/no go support. Strong governance capability: access reviews (joiner/mover/leaver), least privilege, audit evidence, and secure operational practices across Shopify/Patchworks/D365 and monitoring tools. Experience with D365 licensing and capacity/storage management, plus cost observability and optimisation. Strong stakeholder management under pressure: clear comms, structured updates, escalation with evidence packs, and calm coordination during peak/trading events. Strong Shopify Plus operational knowledge: Admin API/GraphQL + webhooks, rate limit strategies, bulk operations, and navigating Shopify Plus support/escalation processes. Patchworks (or similar iPaaS) experience: mapping/versioning, error handling patterns, replay/reprocessing, and operational reporting. Hands on D365 platform administration: environment refreshes, release validation, upgrade rehearsals, role/security model familiarity, and capacity/storage optimisation. Infrastructure as Code familiarity (Terraform or equivalent) for the integration/runtime layer (cloud resources, queues, secrets, monitoring as code). Experience with SLO tooling and incident/problem management practices (post incident reviews, stability backlogs, automation/runbook maturity). Experience implementing synthetic monitoring and RUM for ecommerce journeys, including peak readiness monitoring uplift. Besides a competitive salary and an engaging and inclusive work place we can offer you: 30 days holiday (including bank holidays) Flexible working 40 Hours per week - Monday to Friday Holiday trading (Buy or sell 3 days) Your birthday off Access to Employee Assistance Programme Healthcare Cashback Plan Moments that matter gifts (Weddings and Babies) A pension that both you and the company contribute to Generous staff discount Opportunities for professional development and career progression And so much more . We know that great talent comes in many forms. So even if you don't meet every single criteria, we would still love to hear from you. If you're passionate, driven, and believe you can contribute to our future success, we encourage you to apply. Please note: Employment is conditional upon having the legal right to work in the UK for the role offered.