Sophos Group

A leading cybersecurity firm based in Oxford is seeking a motivated Account Manager. The candidate will focus on generating new business and enhancing the presence within the commercial segment. Responsibilities include collaborating with channel partners and the marketing team to drive growth. Applicants should have 2-3 years of relevant experience in IT sales, strong communication skills, and ideally familiarity with Salesforce. The position supports remote work flexibility and encourages diverse perspectives.

About Us Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefin ed cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos' complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other everyday and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at . Role Summary At Sophos, we're on a mission to empower organizations to secure their digital future. We're looking for a dynamic and experienced Team Lead, Technical Support to join our Global Support Services team. In this role, you'll lead a team of talented support engineers, ensuring exceptional customer experiences while driving operational excellence in a fast-paced, follow-the-sun support model. This is a unique opportunity for a trilingual leader (English, Spanish, and Portuguese) who thrives in a collaborative, customer-centric environment and is passionate about cybersecurity, automation, and team development. What You Will Do Lead, coach, and mentor a team of Technical Support Engineers, fostering a culture of continuous learning and high performance. Manage team schedules and ensure optimal staffing levels to meet forecasted support demand. Monitor support queues and allocate resources effectively to maintain service levels. Provide hands-on assistance during critical incidents and high-priority escalations. Oversee case distribution and ensure timely resolution or escalation of support cases. Conduct regular case audits to identify coaching opportunities and drive process improvements. Collaborate with global teams to ensure seamless case handovers across regions. Analyze support trends and recurring issues to recommend and implement improvement initiatives. Partner with the Escalation, Training, and Knowledge Management teams to enhance support readiness and documentation. Contribute to the development and review of knowledge base articles. Act as a backup to the Support Manager when needed, including escalation handling and operational oversight. Prepare and present case reports and performance metrics to leadership. What You Will Bring Fluency in English, Spanish, and Portuguese-both written and verbal-for effective customer engagement and internal collaboration. 3+ years of hands-on experience with endpoint security products (e.g., antivirus, device encryption, EDR). At least 1 year of experience leading or supervising a technical support team. Strong troubleshooting skills across operating systems, networking, servers, and virtual environments. Familiarity with IT Service Management (ITSM) systems (e.g., ServiceNow, Zendesk, Jira Service Management). Ability to analyze and visualize data, including generating reports and dashboards using tools like Power BI. Experience or willingness to work with automation tools such as Power Automate or similar platforms. Proven ability to drive customer satisfaction and team performance. A proactive mindset with a passion for technology and continuous improvement. Experience working in a global, fast-paced technical support environment. Prior experience with a technology product vendor is a plus. Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back - we encourage you to apply. What's Great About Sophos? • Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship. • Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit • Employee-led diversity and inclusion networks that build community and provide education and advocacy • Annual charity and fundraising initiatives and volunteer days for employees to support local communities • Global employee sustainability initiatives to reduce our environmental footprint • Global fitness and trivia competitions to keep our bodies and minds sharp • Global wellbeing days for employees to relax and recharge • Monthly wellbeing webinars and training to support employee health and wellbeing Our Commitment To You We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. Data Protection If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos' data protection practices, please consult our Privacy Policy, Cybersecurity as a Service Delivered Sophos.

About Us Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos' complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at . Role Summary We are looking for a dynamic and results-driven Account Manager to oversee our Commercial segment (1-100 employees). The successful candidate will be responsible for generating new business, expanding Sophos' presence within the segment, and driving growth through proactive collaboration with channel partners, marketing teams, and our internal Channel Account Executives. What You Will Do Develop and execute strategies to generate new business across the commercial customer base. Execute a programmatic motion to drive new and expansion growth across the accounts. Work closely with channel partners to identify new customer opportunities and drive joint sales activities. Collaborate with the marketing team to leverage campaigns, events, and programs that support pipeline creation. Partner with the internal Channel Account Executive (CAE) team to streamline engagement with the channel ecosystem. Proactively engage with partners to unlock new opportunities within existing Sophos customers, identifying cross-sell and upsell potential. Maintain a strong understanding of Sophos solutions to effectively articulate value propositions to prospects and partners. Ensure accurate and timely updates of all sales activities within the CRM system (Salesforce; Clari). Proactively to ensure expansion opportunities into renewal discussions, working with internal business teams. What You Will Bring Minimum 2-3 years of relevant channel experience in IT Industry. Proven experience in inside sales or account management, preferably in cybersecurity, IT, or technology sectors. Experience working with channel partners and understanding of the partner ecosystem. Strong business development mindset with the ability to identify, qualify, and close new opportunities. Excellent communication, presentation, and relationship-building skills. Ability to work collaboratively across teams, including Marketing, Channel, and Sales. Self-motivated, organized, and able to manage multiple priorities in a fast-paced environment. Already experience with Salesforce CRM and/or Outreach is a preferred pre-requisite. Proven track record in forecasting and achieving sales goals through partners, via phone calls and emails. Strong capability to manage multiple competing priorities and demonstrate problem-solving skills effectively. Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back -we encourage you to apply. What's Great About Sophos? Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship. Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit. Employee-led diversity and inclusion networks that build community and provide education and advocacy. Annual charity and fundraising initiatives and volunteer days for employees to support local communities. Global employee sustainability initiatives to reduce our environmental footprint. Global fitness and trivia competitions to keep our bodies and minds sharp. Global wellbeing days for employees to relax and recharge. Monthly wellbeing webinars and training to support employee health and wellbeing. Our Commitment To You We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. Data Protection If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos' data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered Sophos

Overview About Us Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers in cybersecurity. Sophos is the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. Our portfolio includes endpoint, network, email, and cloud security that interoperate through the Sophos Central platform. Secureworks provides Taegis XDR/MDR, ITDR, next-gen SIEM capabilities, managed risk, and advisory services. Sophos sells through reseller partners, MSPs and MSSPs worldwide, defending more than 600,000 organizations from phishing, ransomware, data theft, and other cybercrimes. The solutions are powered by threat intelligence from Sophos X-Ops and the Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at . ROLE SUMMARY We're looking for a Principal UX Designer to play a critical role in shaping the future of Sophos's enterprise cybersecurity platform. This is our most senior individual contributor design role, combining hands-on UX craft with ownership of our design system and experience foundations. You'll be responsible for driving end-to-end experience design across critical, complex product areas, mentoring others in UX, and acting as the primary steward of our design system, ensuring it evolves in step with product needs. You'll work in close partnership with product managers, developers, researchers, and other stakeholders to uncover user needs, translate them into intuitive, scalable solutions, and help define the future direction of our cloud-native security platform. If you're passionate about designing for complexity and creating clarity at scale, creating and evolving design systems, we want to hear from you. What you will do Translate user, product, and business requirements into clear, usable, and intuitive experiences Lead UX design for significant product areas, collaborating closely with product managers, developers, architects, and fellow designers Develop and refine information architecture, navigation models, and interaction patterns across products to ensure consistency and clarity Be responsible for defining, managing, creating and evolving our design system, ensuring scalable and accessible UX patterns Balance design system integrity with real product needs, knowing when to extend, refactor, or introduce new patterns Drive adoption and correct usage of the design system across product teams through guidance, reviews, and enablement Conduct research in collaboration with our researcher, or independently; synthesize data from interviews, analytics, internal SMEs, customer feedback, and competitive analysis Lead or co-lead usability testing sessions; define test goals, write scripts, observe users, and analyze results to inform design Facilitate and lead collaborative workshops (e.g., sketching, journey mapping, prioritization, concept ideation) to drive alignment and insight Develop and refine information architecture across products, ensuring consistency and clarity in navigation and labeling Map end-to-end user journeys and workflows to identify pain points and opportunities Create wireframes, mockups, and high-fidelity interactive prototypes to communicate and validate design direction Serve as a senior design voice within cross-functional teams, championing user-centered thinking and high UX standards Mentor other designers through critique, pairing, and guidance on craft, systems thinking, and problem-solving Support Agile development by contributing to user stories, acceptance criteria, and design QA What you will bring 7+ years of UX design experience (preferably in cybersecurity products, B2B SaaS, or enterprise software) Proven mastery of design systems: creating, maintaining, and evolving component libraries and interaction patterns in Figma Deep passion for crafting thoughtful, elegant solutions to complex user problems Extensive experience designing for large-scale, complex systems, ideally in B2B SaaS or enterprise software Strong understanding of accessibility, usability heuristics, and cognitive principles that underpin high-quality UX Track record of effective collaboration with product, engineering, and architecture partners You'll need to work with UX designers, developers, product owners and technical architects to define product experience and champion the user. Excellent communication and storytelling skills, with the ability to clearly articulate design rationale to varied audiences Mastery of wireframing and prototyping tools such as Figma, along with strong visual and interaction design skills Experience working in cybersecurity or another highly technical domain is strongly preferred A solid portfolio demonstrating end-to-end UX work for complex systems or workflows Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back - we encourage you to apply. What's Great About Sophos? • Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship. • Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit • Employee-led diversity and inclusion networks that build community and provide education and advocacy • Annual charity and fundraising initiatives and volunteer days for employees to support local communities • Global employee sustainability initiatives to reduce our environmental footprint • Global fitness and trivia competitions to keep our bodies and minds sharp • Global wellbeing days for employees to relax and recharge • Monthly wellbeing webinars and training to support employee health and wellbeing Our Commitment To You We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. Data Protection If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos' data protection practices, please consult our Privacy Policy: Cybersecurity as a Service Delivered Sophos