Stefanini, Inc
Our company is developing and you can expand your career along with it. Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service. Key Responsibilities Solve issues, usually complex, for which an expertise is required and find sustainable solutions to resolve recurring issues leading to incident avoidance; Help the 1st and 2nd level support to resolve escalated support requests; Deploy patches on all machines (excluding servers) in collaboration with client; Validate and implement updates of business applications on the current master image; Validate the master on all new machines in case of acquisition of new model of machines; Support and document IOS issues (iPhone/iPad); Perform first diagnosis of network issues and qualify them - elevate them to the appropriate support group / network provider; Perform tests to validate changes of infrastructure in collaboration with client providers; Cover the 3rd level support of the system architecture - which means: Test and document changes according to client instructions / procedures; Maintain postmaster scripts (VBS. DOS. PowerShell) for the installation of new applications and updates; Test and adapt the master scripts for the installation on the new machines; Take part in maintenance operations of the computer equipment with the support team; Create and maintain scripts to automate the installation of applications. Requirements Expertise in Microsoft Office 365 pack, Windows OS, DOS and VBS; Knowledge of PowerShell, knowledge of Windows server, E mail systems, Microsoft Sharepoint; Knowledge of IOS, iPhone and iPad; Successful experiences of a transition phase, ideally ITIL certified; Knowledge on backup / restore tool is required; Advanced knowledge of virtualization, networking and telecommunications; Expertise with Microsoft Active Directory, user profiles, security groups and permissions for MS Windows; Connectivity technologies (ADSL, UMTS, ISDN, WiFi); A strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI Library tool in excelling in your role. Excellent customer facing skills and interpersonal skills; Independent and proactive thinking; Relationship builder both within the team and across the entire organization; Personal resilience and ability to complete projects within tight deadlines; Good time management and prioritization practices. What's next Its best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. What We Offer Competitive salary and benefits package; AFB bonus; Private health scheme including Private Medical, Dental, Optical and Holiday Travel; Insurance that are applied according to company policy; Opportunities to learn and develop: training programs; Personalized career path within the organization; Exposure to an international environment as part of a multicultural team spread across Europe. Diversity & Inclusion Here at the Stefanini Group, we value diversity and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We understand and encourage the importance of being yourself and invest our efforts in maintaining an environment where it is safe to express oneself! This job description outlines the general nature and level of work performed by employees within this classification and is not intended to be a comprehensive inventory of all duties and responsibilities. Additionally, the responsibility to possess the necessary employment documents for this country rests with the candidate.
Our company is developing and you can expand your career along with it. Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service. Key Responsibilities Solve issues, usually complex, for which an expertise is required and find sustainable solutions to resolve recurring issues leading to incident avoidance; Help the 1st and 2nd level support to resolve escalated support requests; Deploy patches on all machines (excluding servers) in collaboration with client; Validate and implement updates of business applications on the current master image; Validate the master on all new machines in case of acquisition of new model of machines; Support and document IOS issues (iPhone/iPad); Perform first diagnosis of network issues and qualify them - elevate them to the appropriate support group / network provider; Perform tests to validate changes of infrastructure in collaboration with client providers; Cover the 3rd level support of the system architecture - which means: Test and document changes according to client instructions / procedures; Maintain postmaster scripts (VBS. DOS. PowerShell) for the installation of new applications and updates; Test and adapt the master scripts for the installation on the new machines; Take part in maintenance operations of the computer equipment with the support team; Create and maintain scripts to automate the installation of applications. Requirements Expertise in Microsoft Office 365 pack, Windows OS, DOS and VBS; Knowledge of PowerShell, knowledge of Windows server, E mail systems, Microsoft Sharepoint; Knowledge of IOS, iPhone and iPad; Successful experiences of a transition phase, ideally ITIL certified; Knowledge on backup / restore tool is required; Advanced knowledge of virtualization, networking and telecommunications; Expertise with Microsoft Active Directory, user profiles, security groups and permissions for MS Windows; Connectivity technologies (ADSL, UMTS, ISDN, WiFi); A strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI Library tool in excelling in your role. Excellent customer facing skills and interpersonal skills; Independent and proactive thinking; Relationship builder both within the team and across the entire organization; Personal resilience and ability to complete projects within tight deadlines; Good time management and prioritization practices. What's next Its best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. What We Offer Competitive salary and benefits package; AFB bonus; Private health scheme including Private Medical, Dental, Optical and Holiday Travel; Insurance that are applied according to company policy; Opportunities to learn and develop: training programs; Personalized career path within the organization; Exposure to an international environment as part of a multicultural team spread across Europe. Diversity & Inclusion Here at the Stefanini Group, we value diversity and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We understand and encourage the importance of being yourself and invest our efforts in maintaining an environment where it is safe to express oneself! This job description outlines the general nature and level of work performed by employees within this classification and is not intended to be a comprehensive inventory of all duties and responsibilities. Additionally, the responsibility to possess the necessary employment documents for this country rests with the candidate.