Hexagon AB

As an Applications Engineer, you will play a key role in supporting and enabling our customers to successfully adopt and use ALPHACAM software in their day-to-day manufacturing operations. This is a field-based, customer-facing role combining software installation, technical support, consulting, and training. You will work closely with customers to integrate ALPHACAM into their production environments, help resolve technical challenges, and ensure a high level of customer satisfaction throughout the after-sales lifecycle. Job Responsibilities Install, configure, and integrate ALPHACAM software into customer production environments Provide technical support via Helpdesk, E-Support, and Support Portal, diagnosing and resolving software-related issues Deliver onsite and online training sessions for customers, end users, and internal teams Consult with customers on best practices, workflows, and optimization of ALPHACAM usage Build strong customer relationships, follow up on resolved cases, and contribute to continuous service improvement Qualifications Min. 3 years of hands on experience in a manufacturing, shop floor, or technical support environment Practical understanding of CNC machinery, manufacturing processes, or CAD/CAM principles Strong problem solving and troubleshooting skills with high attention to detail Customer focused mindset with excellent communication skills in English Willingness to travel frequently (up to approximately 70%) within the UK and Ireland, including overnight stays We Offer Remote working combined with a varied and dynamic field based role Comprehensive onboarding, including product training, classroom training, CRM training, and mentoring support Company car or car allowance, with travel and accommodation covered Opportunities for professional growth and career development within Production Software The chance to join a global technology leader at an exciting time of growth Hexagon posts all official job opportunities on or communicates only from email addresses ending . We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us . Information at a Glance Division: Production Software Job Title: Applications Engineer ALPHACAM (f/m/d) Job Function: Service Application Job Location (Short): Telford, GBR, TF7 4PL Workplace Type: Hybrid Workplace Details: TBC Req ID: 2521 Apply now About Hexagon Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous - ensuring a scalable, sustainable future. Hexagon's Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.

Technical Expert, Division Production Software As a member of the Post Processor team in Hexagon's Production Software division, you will work closely with global engineering, product and customer-facing teams to deliver and maintain post processor applications for our Radan sheet metal CAD/CAM solutions. Your work will directly impact our ability to drive customers' machines and support ongoing sales. Responsibilities Taking technical ownership for the development, enhancement and maintenance of post processor applications that convert Radan output into machine-specific instructions for sheet metal machinery Analysing customer and sales requests for new or modified machine support, evaluating feasibility and defining clear technical specifications and setup data Implementing and testing post processors and related configuration files, ensuring correct behaviour across a wide range of machine types and control systems Collaborating with internal stakeholders, including Product Management, Core Development, Support and regional teams, to prioritise work and align technical solutions with customer needs Acting as a technical expert and mentor for other engineers in the team, providing guidance on machine behaviour, post architecture and best practices Supporting complex customer cases and escalations in close cooperation with local regions, occasionally on site at customer facilities to diagnose issues directly on the machine Contributing to and maintaining technical documentation, templates and standards for post development and machine setup Providing technical input for internal and external training on post processors and machine behaviour in English; other languages are a plus Qualifications Degree in Software Engineering, Computer Science, an IT-related field, or equivalent practical experience Solid hands on software development experience (commercial), ideally 2+ years, with an interest in more engineering focused rather than pure "hardcore" software development roles Experience with CAD/CAM, CNC, or similar manufacturing / machine-control software (sheet metal domain experience is a strong plus) Good understanding of basic maths and geometry as applied to programming (e.g. simple calculations for areas, dimensions, coordinates) Background in working with industrial machines, machine tools or shop floor environments, or strong motivation to learn how such machines operate in detail Ability to translate customer and machine requirements into clear, maintainable technical solutions Enjoys independent thinking, analytical problem solving and dealing with technically complex, niche topics Strong communication skills and willingness to work closely with global customers, sales and internal technical teams Interest in mentoring and supporting other engineers, with the potential to grow into a line management role over time Fluent in English (written and spoken); additional European languages are a plus Willingness to travel occasionally (a few times per year) to customer sites, including internationally, when needed for complex machine cases Valid right to work the UK (or another applicable European country, if hired there) Job Location: Cobham, GBR (Remote in EU). Remote in EU work details provided.

A global technology leader is seeking an Applications Engineer to support customers in adopting ALPHACAM software. This is a hybrid role involving software installation, technical support, and training. The ideal candidate will have over 3 years of experience in a manufacturing environment and strong problem-solving skills. Opportunities for professional growth and a company car or allowance are offered. Frequent travel within the UK and Ireland is required.