Camlin Group

Camlin Group in Lisburn is seeking a Tier 1 Technical Support placement student to join the Customer Services team. This role involves providing technical assistance to customers, analyzing reported issues, and maintaining service documentation. The ideal candidate will engage with customers by phone and email, assist Camlin Field Service Engineers, and document service findings. Training and guidance will be offered to support your development in this role.

Tier 1 Technical Support - Early Careers About Camlin Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors. At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of now, Camlin operates in over 20 countries worldwide. Tier 1 Technical support. Camlin Energy International has an exciting opportunity for a placement student to join us in a Technical Support - Tier 1 position, within our Customer Services team in Global Service delivery. Day to Day Responsibilities include: At all times remain professional and courteous, supporting the vales of the company, aiming to deliver exceptional support and guidance to Camlin customers. Provide technical analysis of reported customer issues in the form of support cases to investigate and produce findings, conclusions, and resolutions. Liaise with internal Camlin departments to obtain technical information required to help resolve more complicated issues or requirements from the customer. Communicate regularly with customers by phone and email to update them on support cases. Provide live support to Camlin Field Service Engineers / Customers / Partners during install / commissioning and service repair work. Create work instructions and training documentation to support customers and field service engineers. Document and maintain accurate history of all field installations / service findings and resolution status. Capture quality issues discovered in the field and raising NCR's (non-conformance report) and follow the internal RCA process (root-cause-analysis) to provide feedback to the customer as required. Maintain assigned KPI's to acceptable levels (Key-performance-Indicators). Undertake any other duties as required from management to ensure the smooth operation of the Technical Support function, commensurate to the role. Occasionally be required to go to the field to help troubleshoot a unit, on support of our customers or a Camlin Field service Engineer. Training and Guidance will be provided on the Job and support provided to the individual by the existing team. Our Values We work together We believe in people We won't accept the 'way it has always been done' We listen to learn We're trying to do the right thing Equal Employment Opportunity Statement Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital states, ancestry, physical or mental disability, gender identity or sexual orientation.

Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors. At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of now, Camlin operates in over 20 countries worldwide. What To Expect Day to Day You will ensure that system level requirements, interfaces, architectural decisions, and verification strategies are robust, traceable, and aligned with real world deployment conditions. Expect close collaboration with electronics, firmware, mechanical, platform, cloud, and field engineering teams to deliver predictable, high quality results. Key Responsibilities Systems Engineering Leadership Drive theendtoendsystem architecture for IoT products used in LV and/or HV environments, ensuring seamless integration of hardware, embedded software, connectivity, power, and security subsystems. Define system concepts, operational scenarios, environmental assumptions, constraints, and success criteria across energysector applications. Apply structured systems engineering processes including requirements engineering, architecture definition, integration planning, risk management, and verification/validation. Support decisions through modelling, simulations, trade studies, and engineering rationale. Requirements & Architecture Management Translate stakeholder needs into clear, testable system requirements across functional, performance, environmental, mechanical, and safety domains. Develop andmaintainsystem artefacts such as block diagrams, interface control documents (ICDs), behavioural flows, deployment models, and system interaction diagrams. Ensure traceability between requirements, design choices, risks, and verification evidence. Manage constraints relating to manufacturability, cybersecurity, EMC/EMI, mechanical limitations, insulation requirements (where HV applies), and field operating conditions. Integration & Technical Coordination Coordinate multidisciplinary engineering teams (electronics, firmware, mechanical, FPGA, DSP, platform software) to resolve subsystem interfaces early. Lead integration sequencing, subsystem bringup activities, and risk reduction. Oversee prototyping, technical investigations, system evaluations, and fault analysis. Facilitate rootcause analysis and ensure technical alignment across teams during integration challenges. Verification, Validation & Quality Develop systemlevel verification and validation plans with coverage tailored to LV and/or HV requirements, including functional tests, environmental testing, EMC/EMI, electrical safety, thermal behaviour, and interoperability. Ensure readiness for field deployment including performance validation, durability, safety checks, and compliance with sector standards. Work with project management to ensure quality gates and acceptance criteria are met for hardware, firmware, and integrated system releases. Cross Functional Collaboration Work closely with cloud, mobile, and data teams to ensure endtoend IoT system alignment. Collaborate with manufacturing, supply chain, and field operations to ensure products-LV and/or HV-are buildable, serviceable, maintainable, and robust in realworld energy environments. Communicate clearly with both technical and nontechnical stakeholders tomaintainalignment on risks, decisions, and impacts. Degree in Systems Engineering, Electrical/Electronic Engineering, Mechatronics, Computer Engineering, Embedded Systems, or similar discipline. Proven experience delivering physical IoT devices integrating electronics, sensors, embedded firmware, and mechanical components. Experience working with low voltage systems, high voltage systems, or both, ideally in the energy sector. Strong understanding of system lifecycle processes including requirements analysis, architecture definition, integration, verification, validation, and risk management. Deep knowledge of embedded/realtime systems, microcontrollers, sensor chains, power systems, and hardware-software interactions. Experience defining and managing complex hardware-software interfaces in LV and/or HV contexts. Familiarity with IoT communication technologies. Ability to perform system trade studies, failure analysis, and structured decisionmaking. Strong capability in producing system artefacts: architecture diagrams, behaviour models, test matrices, lifecycle documentation. Experience with Agile or hybrid methodologies for hardware-software co-development. Excellent communication skills with the ability to bridge technical and nontechnical perspectives. Fluent in written and spoken English. Our Values We work together We believe in people We won't accept the 'way it has always been done' We listen to learn We're trying to do the right thing Equal Employment Opportunity Statement Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital states, ancestry, physical or mental disability, gender identity or sexual orientation.

Camlin Group, located in Lisburn, UK, is looking for a Systems Engineer to lead the architecture of IoT products for low and high voltage environments. You will collaborate with electronics, firmware, and mechanical teams to ensure integration and quality. The ideal candidate has a degree in Systems Engineering or a related field, coupled with proven experience in delivering IoT devices. The role involves verification, validation, and cross-functional collaboration.