Opustech

A leading Managed Service Provider in the UK is seeking an onsite IT Support Engineer to deliver exceptional 1st and 2nd line support to clients, ensuring high customer satisfaction. Responsibilities include managing support tickets, conducting user drop-in sessions, and configuring IT equipment. The ideal candidate will have at least 3 years of experience in IT support, familiar with both Microsoft and Apple environments, and a passion for technical support. A competitive salary of £40-£42k is offered based on experience, alongside comprehensive benefits.

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK's largest independent Managed Service Provider, recently ranked as "World class" by the Best Companies to work for awards. Be a key player in our Technical Service team This is an onsite IT Support Engineer role, and we are looking for a highly motivated and driven individual with an excellent customer service and support background. The role is 100% client focused, proactively supporting clients to ensure world class customer experience. Experience in varied IT environments is highly required, with the ability to support a variety of simple and complex issues, especially around Microsoft365 admin portals and end user Mac and Windows Operating Systems. Responsibilities Providing effective 1st and 2nd line support to our clients, working seamlessly alongside the rest of the Opus IT Service Desk Logging detailed and accurate information into the case management system Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion to meet SLAs Communicating with users to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high Walking the floor daily to ensure users have an approachable and accessible IT Support presence Proactively checking Audio Visual rooms at the beginning and throughout the day Running regular drop-in sessions where users can come to request assistance or training Building and configuring desktop systems and mobile devices Fixing hardware faults and installing upgrades to hardware Salary £40-£42k DOE This role is onsite up to 5 days a week in central London Qualifications Ideally you will have experience working onsite for Legal chambers supporting 1st/2nd line technical IT support role or equivalent 3+ years working for an MSP previously is desirable 2nd Line support of Microsoft infrastructure software and application suites Competency with mainstream Apple Mac infrastructure software and application suites MS Certificates are preferred Familiarisation working according to industry best practice, such as ITIL service strategy Enthusiasm for furthering career in technical support and delivery Ability to communicate at all company structure levels Ability to work autonomously and deliver effective outcomes without supervision Benefits A comprehensive Private Healthcare and Cash Plan Pension and life assurance Entry to the £3,000 quarterly Dreamball draw Personalised training and development pathways Regular fully funded companywide events Monthly 'outstanding performer' accolades Enriching paid volunteering days A rewarding Refer a friend scheme (£1,000) The flexibility to adjust your holiday allowance (25 days pa) Complimentary daily breakfasts in the office

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK's largest independent Managed Service Providers, recently ranked as "World class" by the Best Companies to work for awards. Be a key player in our Digital Transformation team The Business Analyst / Process Improvement Lead serves as Opus' internal design engine, diagnosing and reshaping end-to-end business processes specifically through Microsoft platforms. This role provides expert analysis and system design leadership providing support and enablement of business outcomes and delivery execution. Improvements are achieved through a disciplined, quarterly focus that ensures changes are both effectively implemented and sustained over time. You will be responsible for: Deep Diagnosis: You analyse how the business actually works (not just how it's written down) to find the real reasons behind delays and errors Solution Shaping: You turn business goals into clear plans, deciding where to use automation or people while ensuring everything fits the tech (including but not limited to the MS technology stack) Expert Advisor: You partner with business leaders to help them make better decisions and pick the right priorities based on facts Focused Execution: You run a disciplined quarterly rhythm to make sure the most important goals are actually achieved and measured Quality Bridge: You act as the link between the business and the transformation team, making sure what gets built actually solves the original problem without getting bogged down in the build itself Hybrid working for a good work/life balance Salary £65-£70k DOE Other organisations may call this role Digital Transformation Lead The talents we are excited to see Essential 5 years experience in business analysis of complex, end to end processes Proven ability to diagnose operational problems and identify high leverage improvement opportunities Demonstrated experience shaping solutions involving enterprise systems (preferably Microsoft Dynamics 365 / Power Platform) Comfortable defining solution direction and patterns without owning delivery execution Experience working with senior operational stakeholders and challenging constructively Able to maintain focus, structure, and calm under pressure Desirable Experience with continuous improvement and/or execution frameworks (e.g. PACe, 4DX, Lean, similar) Experience operating in a scaling or fast growing organisation Strong systems thinking mindset Your exclusive benefits A comprehensive Private Healthcare and Cash Plan Pension and life insurance Entry to the £3,000 quarterly Dreamball draw Personalised training and development pathways Regular fully funded companywide eventsMonthly 'outstanding performer' accolades Enriching paid volunteering days A rewarding Refer a friend scheme (£1,000) The flexibility to adjust your holiday allowance (25 days pa) Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.

Opustech is searching for a Business Analyst / Process Improvement Lead to join the Digital Transformation team in Reigate, England. The position involves diagnosing business processes and shaping solutions using Microsoft technologies. Candidates should have 5+ years of experience in business analysis, proven diagnostic abilities, and experience with enterprise systems like Microsoft Dynamics 365 and Power Platform. The role offers a salary of £65-£70k DOE and hybrid working options, along with comprehensive benefits including private healthcare and a pension.