A leading sports fashion retailer based in Bury is seeking a Principal Software Engineer to oversee the design and execution of technology solutions. You will play a pivotal role in managing cloud computing initiatives including API development and serverless architectures. Ideal candidates will have strong knowledge of AWS, GraphQL, and Typescript. Join us for a chance to thrive in a dynamic environment committed to inclusivity and personal development.
17/05/2026
Full time
A leading sports fashion retailer based in Bury is seeking a Principal Software Engineer to oversee the design and execution of technology solutions. You will play a pivotal role in managing cloud computing initiatives including API development and serverless architectures. Ideal candidates will have strong knowledge of AWS, GraphQL, and Typescript. Join us for a chance to thrive in a dynamic environment committed to inclusivity and personal development.
JD Sports- Head Office, Warwick House, Bury, Bury, United Kingdom Job Description Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people led, innovative and customer focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. JD has been embarking on a digital re platform initiative for MACH and EDA, with new SaaS providers being onboarded in a buy vs. build mindset. As a result, we are re architecting our platforms to enable our teams to focus on integrating these systems and power bespoke differentiating technology solutions that deliver secure, scalable, and cost optimised functionality and change at pace. As a technology expert for the given domain, and for current and emerging technologies, you will be one of the key team members responsible for the feasibility and technical execution of solutions for a specific product domain, providing eCommerce or Order Management capabilities within our technology stack. This will include technical ownership of the domain and its workloads, the security and quality of the implementations and all relevant integrations with SaaS platforms. Job Title - Principal Software Engineer Working hours - 40 What You'll Be Doing: As a Principal Software Engineer, you'll be doing the following: To work with PSE counterparts to oversee the design and execution of aligned technology solutions in line with the organisation's technology and engineering strategy To work with PSE counterparts and the Platform Services/DevOps team to ensure security, governance and quality guardrails are in place and adhered to To ensure tooling provided by the Platform Services team leverages all required engineering productivity, development and deployment tooling operating under a CI/CD methodology To work with PSE counterparts to devise policies and strategies pertaining to industry engineering standards and practices To manage the productivity and quality of internal and external engineering execution capability and capacity utilising metrics and data insights from our internal developer platform and work planning tools What We're Looking For: Good knowledge of AWS/cloud computing providers and technologies specific to the domain including API development, Serverless, NoSQL, containers Strong experience in GraphQL, Typescript and (IAC) Terraform Working experience with different architectural styles (MVC, event driven, pipes, and filters). The Company: The JD Group is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors and Gyms with over 60,000 colleagues over 3,400 stores across several retail fascia's in over 30 markets around the world. We are an equal opportunities employer who embraces and values differences. We recognise the importance of an inclusive workplace culture in which everyone can thrive irrespective of their background or identity. Benefits: Staff Discount on qualifying purchases across Group retail stores and online Discounted Gym membership Personal development opportunities to learn and develop at work Access to Apprenticeships and accredited qualifications Interested? If you are interested in this position, then press the Apply Now button. Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of your application, please consider your application to have been unsuccessful on this occasion. Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.
17/05/2026
Full time
JD Sports- Head Office, Warwick House, Bury, Bury, United Kingdom Job Description Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people led, innovative and customer focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. JD has been embarking on a digital re platform initiative for MACH and EDA, with new SaaS providers being onboarded in a buy vs. build mindset. As a result, we are re architecting our platforms to enable our teams to focus on integrating these systems and power bespoke differentiating technology solutions that deliver secure, scalable, and cost optimised functionality and change at pace. As a technology expert for the given domain, and for current and emerging technologies, you will be one of the key team members responsible for the feasibility and technical execution of solutions for a specific product domain, providing eCommerce or Order Management capabilities within our technology stack. This will include technical ownership of the domain and its workloads, the security and quality of the implementations and all relevant integrations with SaaS platforms. Job Title - Principal Software Engineer Working hours - 40 What You'll Be Doing: As a Principal Software Engineer, you'll be doing the following: To work with PSE counterparts to oversee the design and execution of aligned technology solutions in line with the organisation's technology and engineering strategy To work with PSE counterparts and the Platform Services/DevOps team to ensure security, governance and quality guardrails are in place and adhered to To ensure tooling provided by the Platform Services team leverages all required engineering productivity, development and deployment tooling operating under a CI/CD methodology To work with PSE counterparts to devise policies and strategies pertaining to industry engineering standards and practices To manage the productivity and quality of internal and external engineering execution capability and capacity utilising metrics and data insights from our internal developer platform and work planning tools What We're Looking For: Good knowledge of AWS/cloud computing providers and technologies specific to the domain including API development, Serverless, NoSQL, containers Strong experience in GraphQL, Typescript and (IAC) Terraform Working experience with different architectural styles (MVC, event driven, pipes, and filters). The Company: The JD Group is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors and Gyms with over 60,000 colleagues over 3,400 stores across several retail fascia's in over 30 markets around the world. We are an equal opportunities employer who embraces and values differences. We recognise the importance of an inclusive workplace culture in which everyone can thrive irrespective of their background or identity. Benefits: Staff Discount on qualifying purchases across Group retail stores and online Discounted Gym membership Personal development opportunities to learn and develop at work Access to Apprenticeships and accredited qualifications Interested? If you are interested in this position, then press the Apply Now button. Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of your application, please consider your application to have been unsuccessful on this occasion. Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.
A leading sports fashion retailer based in Bury is seeking a Service Lifecycle Manager to oversee the eCommerce environment. This technical role involves managing incidents, collaborating with internal teams and suppliers, and ensuring operational excellence. Ideal candidates will possess a strong technical background, eCommerce experience, and excellent analytical and communication skills. This position offers extensive benefits including staff discounts and development opportunities.
14/05/2026
Full time
A leading sports fashion retailer based in Bury is seeking a Service Lifecycle Manager to oversee the eCommerce environment. This technical role involves managing incidents, collaborating with internal teams and suppliers, and ensuring operational excellence. Ideal candidates will possess a strong technical background, eCommerce experience, and excellent analytical and communication skills. This position offers extensive benefits including staff discounts and development opportunities.
JD Sports- Head Office, Warwick House, Bury, Bury, United Kingdom Job Description Posted Monday 9 March 2026 at 01:00 Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. About the role As a Service Lifecycle Manager, you are the guardian of JD Sports' production eCommerce environment. This is a highly technical role designed to ensure our complex digital ecosystem operates optimally. You will manage the performance of internal teams and third-party providers, driving the governance of monitoring, incident, and problem management. You must be tenacious and firm with suppliers, possess the technical grit to oversee complex platform integrations, and have the analytical mind to spot patterns in ticket data as well as monitoring data before they become outages. This role requires rapid context-switching and the ability to lead during high-pressure major incidents. Responsibilities Service Lifecycle & Strategy End-to-End Ownership: Own the full lifecycle of monitoring, incident, and problem management services from strategy to execution. Service Transition: Lead transition activities to ensure new services and technologies meet "Operational Readiness" criteria before go-live. Process Engineering: Create and update existing processes to streamline how the team operates and improve the outsourced execution layer. Incident, Problem & "Pattern" Management Major Incident Leadership: Coordinate and lead major incidents or high-pressure escalations, providing clear, authoritative communication. Root Cause Analysis (RCA): Undertake deep-dive RCA following incidents, producing reports with remedial actions to present to senior management. Pattern Recognition: Proactively monitor ticket flows and alerting channels to spot trends and systemic issues, shifting the team from reactive to proactive. Out-of-Hours Support: Participate in an on-call rotation to ensure 24/7 service continuity for our global digital platforms. Tenacious Vendor Management: Be firm with third-party suppliers and outsourced teams to ensure adherence to SLAs and KPIs. Contract Management: Oversee contracts, lead negotiations for renewals/amendments, and monitor vendor performance to ensure high-quality service. Compliance: Establish and maintain SLAs and OLAs, ensuring compliance with internal policies and industry regulations. Technical Monitoring & Performance Reporting Monitoring & Capacity: Ensure robust monitoring is in place to identify issues proactively and manage capacity to meet business demands. Dynamic Reporting: Produce weekly/monthly performance reports and be able to pull complex data together at short notice for senior leadership. Continuous Improvement: Use data-driven insights to implement initiatives that enhance service efficiency and delivery Stakeholder & Team Leadership Relationship Management: Build strong relationships with product teams and business units to align service delivery with business objectives. Multi-Priority Juggling: Navigate a complex ecosystem of multiple platforms, demonstrating the ability to context-switch and manage multiple priorities simultaneously. Team Mentorship: Lead and develop a high-performing team, fostering a culture of collaboration and accountability. Skills and Experience Required Technical Expertise: Highly Technical Background: You must possess a deep understanding of technical architectures (e.g., APIs, Cloud, eCommerce platforms, and monitoring tools). You aren't just managing tickets; you are understanding the tech behind them. Substantial eCommerce Experience: Proven experience managing a high-volume eCommerce support function. You understand the unique pressures of peak trade and global digital retail. ITIL Mastery: Strong understanding of ITIL frameworks and best practices, specifically in a digital-first environment. Core Competencies: Supplier Tenacity: Demonstrated ability to be firm and assertive with third-party providers to get work done. Analytical Detective Work: Ability to analyse large sets of ticket data to identify patterns and root causes. Communication: Excellent interpersonal skills with the ability to present technical RCA reports to non-technical senior management. Resilience: Ability to remain calm and lead during major outages, while managing the need for occasional out-of-hours work. Success in this role will be measured by: Stability: Reduction in incident response and resolution times (MTTR). Proactivity: Improvement in problem resolution and reduction of recurring incidents via RCA. Operational Readiness: Successful integration of new services and projects into the operational environment with minimal disruption. Feedback: Improvement in customer satisfaction scores related to service delivery. Performance: Effective management of third-party providers and internal teams. Vendor Management: Adherence to and maintenance of SLAs, OLAs, and other service commitments by 3 rd Party execution layers We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work. JD Sports- Head Office, Warwick House, Bury, Bury, United Kingdom
14/05/2026
Full time
JD Sports- Head Office, Warwick House, Bury, Bury, United Kingdom Job Description Posted Monday 9 March 2026 at 01:00 Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. About the role As a Service Lifecycle Manager, you are the guardian of JD Sports' production eCommerce environment. This is a highly technical role designed to ensure our complex digital ecosystem operates optimally. You will manage the performance of internal teams and third-party providers, driving the governance of monitoring, incident, and problem management. You must be tenacious and firm with suppliers, possess the technical grit to oversee complex platform integrations, and have the analytical mind to spot patterns in ticket data as well as monitoring data before they become outages. This role requires rapid context-switching and the ability to lead during high-pressure major incidents. Responsibilities Service Lifecycle & Strategy End-to-End Ownership: Own the full lifecycle of monitoring, incident, and problem management services from strategy to execution. Service Transition: Lead transition activities to ensure new services and technologies meet "Operational Readiness" criteria before go-live. Process Engineering: Create and update existing processes to streamline how the team operates and improve the outsourced execution layer. Incident, Problem & "Pattern" Management Major Incident Leadership: Coordinate and lead major incidents or high-pressure escalations, providing clear, authoritative communication. Root Cause Analysis (RCA): Undertake deep-dive RCA following incidents, producing reports with remedial actions to present to senior management. Pattern Recognition: Proactively monitor ticket flows and alerting channels to spot trends and systemic issues, shifting the team from reactive to proactive. Out-of-Hours Support: Participate in an on-call rotation to ensure 24/7 service continuity for our global digital platforms. Tenacious Vendor Management: Be firm with third-party suppliers and outsourced teams to ensure adherence to SLAs and KPIs. Contract Management: Oversee contracts, lead negotiations for renewals/amendments, and monitor vendor performance to ensure high-quality service. Compliance: Establish and maintain SLAs and OLAs, ensuring compliance with internal policies and industry regulations. Technical Monitoring & Performance Reporting Monitoring & Capacity: Ensure robust monitoring is in place to identify issues proactively and manage capacity to meet business demands. Dynamic Reporting: Produce weekly/monthly performance reports and be able to pull complex data together at short notice for senior leadership. Continuous Improvement: Use data-driven insights to implement initiatives that enhance service efficiency and delivery Stakeholder & Team Leadership Relationship Management: Build strong relationships with product teams and business units to align service delivery with business objectives. Multi-Priority Juggling: Navigate a complex ecosystem of multiple platforms, demonstrating the ability to context-switch and manage multiple priorities simultaneously. Team Mentorship: Lead and develop a high-performing team, fostering a culture of collaboration and accountability. Skills and Experience Required Technical Expertise: Highly Technical Background: You must possess a deep understanding of technical architectures (e.g., APIs, Cloud, eCommerce platforms, and monitoring tools). You aren't just managing tickets; you are understanding the tech behind them. Substantial eCommerce Experience: Proven experience managing a high-volume eCommerce support function. You understand the unique pressures of peak trade and global digital retail. ITIL Mastery: Strong understanding of ITIL frameworks and best practices, specifically in a digital-first environment. Core Competencies: Supplier Tenacity: Demonstrated ability to be firm and assertive with third-party providers to get work done. Analytical Detective Work: Ability to analyse large sets of ticket data to identify patterns and root causes. Communication: Excellent interpersonal skills with the ability to present technical RCA reports to non-technical senior management. Resilience: Ability to remain calm and lead during major outages, while managing the need for occasional out-of-hours work. Success in this role will be measured by: Stability: Reduction in incident response and resolution times (MTTR). Proactivity: Improvement in problem resolution and reduction of recurring incidents via RCA. Operational Readiness: Successful integration of new services and projects into the operational environment with minimal disruption. Feedback: Improvement in customer satisfaction scores related to service delivery. Performance: Effective management of third-party providers and internal teams. Vendor Management: Adherence to and maintenance of SLAs, OLAs, and other service commitments by 3 rd Party execution layers We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work. JD Sports- Head Office, Warwick House, Bury, Bury, United Kingdom