About The Role Job Overview The 1st Line Service Desk Analyst serves as the first point of contact for internal and external customers experiencing technical issues or requiring IT support. This role is responsible for providing excellent customer service, resolving basic technical queries, and escalating more complex issues to higher-level support teams. A 1st Line Service Desk Analyst will be proactive, detail-oriented, and eager to assist users in a fast-paced environment. Key Responsibilities: Respond to incoming support requests via phone, email, or ticketing system in a timely and professional manner. Diagnose and resolve basic hardware, software, and network-related issues (e.g., password resets, printer connectivity, application access). Log all incidents and service requests accurately in the IT service management system, ensuring detailed documentation. Escalate unresolved issues to 2nd Line Support or other relevant teams, providing clear and concise handover notes. Assist users with step-by-step guidance to troubleshoot common problems and educate them on self-service options. Monitor and follow up on open tickets to ensure timely resolution and customer satisfaction. Perform basic account administration tasks, such as user account creation or permissions changes, following company protocols. Adhere to IT policies, procedures, and service level agreements (SLAs). Contribute to the maintenance of knowledge base articles and support documentation. About You Skills and Qualifications: Previous experience in a customer service or IT support role (preferred but not essential). Basic understanding of IT systems, including Windows/Mac operating systems, Microsoft Office Suite, and common networking concepts. Strong communication skills, both verbal and written, with a customer-focused attitude. Ability to multitask, prioritize, and manage time effectively in a busy environment. Problem-solving skills with a keen eye for detail. Familiarity with ITIL processes or ticketing systems (e.g., ServiceNow, Zendesk) is a plus. A relevant IT certification (e.g., CompTIA A+, Microsoft Fundamentals) is desirable but not required. Personal Attributes: Patient and empathetic, with a passion for helping others. Team player with a willingness to learn and adapt. Comfortable working under pressure and handling a high volume of queries. Working Conditions: Shift work may be required, including weekends or evenings, depending on business needs. Primarily office-based or remote, with appropriate equipment provided. About Us GSF Car Parts is one of the UK's leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 207 branches nationwide and a turnover exceeding £560 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure
16/05/2026
Full time
About The Role Job Overview The 1st Line Service Desk Analyst serves as the first point of contact for internal and external customers experiencing technical issues or requiring IT support. This role is responsible for providing excellent customer service, resolving basic technical queries, and escalating more complex issues to higher-level support teams. A 1st Line Service Desk Analyst will be proactive, detail-oriented, and eager to assist users in a fast-paced environment. Key Responsibilities: Respond to incoming support requests via phone, email, or ticketing system in a timely and professional manner. Diagnose and resolve basic hardware, software, and network-related issues (e.g., password resets, printer connectivity, application access). Log all incidents and service requests accurately in the IT service management system, ensuring detailed documentation. Escalate unresolved issues to 2nd Line Support or other relevant teams, providing clear and concise handover notes. Assist users with step-by-step guidance to troubleshoot common problems and educate them on self-service options. Monitor and follow up on open tickets to ensure timely resolution and customer satisfaction. Perform basic account administration tasks, such as user account creation or permissions changes, following company protocols. Adhere to IT policies, procedures, and service level agreements (SLAs). Contribute to the maintenance of knowledge base articles and support documentation. About You Skills and Qualifications: Previous experience in a customer service or IT support role (preferred but not essential). Basic understanding of IT systems, including Windows/Mac operating systems, Microsoft Office Suite, and common networking concepts. Strong communication skills, both verbal and written, with a customer-focused attitude. Ability to multitask, prioritize, and manage time effectively in a busy environment. Problem-solving skills with a keen eye for detail. Familiarity with ITIL processes or ticketing systems (e.g., ServiceNow, Zendesk) is a plus. A relevant IT certification (e.g., CompTIA A+, Microsoft Fundamentals) is desirable but not required. Personal Attributes: Patient and empathetic, with a passion for helping others. Team player with a willingness to learn and adapt. Comfortable working under pressure and handling a high volume of queries. Working Conditions: Shift work may be required, including weekends or evenings, depending on business needs. Primarily office-based or remote, with appropriate equipment provided. About Us GSF Car Parts is one of the UK's leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 207 branches nationwide and a turnover exceeding £560 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure
About The Role At GSF Car Parts, providing an excellent service and supporting our customers is our most important priority. As a Business Development Manager, you will be responsible for actively engaging with customers within an agreed geography to grow market share and increase loyalty. As the Business Development Manager, you will expand the customer base through targeting new business opportunities across existing and new sales channels. The role will cover customers for our East Anglia branches so you must be based local enough to travel to customers within the area. Main duties include: Pro-actively grow the branch customer base by targeted new business generation and opening new accounts: Target new IMT accounts and new non-IMT accounts e.g. Dealerships, Manufacturers, Re sellers. Target high potential existing IMT and National Accounts for Growth. Work in collaboration with branch team to identify target IMT accounts using CRM data and local knowledge. Work with National Accounts to identify and target opportunity accounts. Partner with supplier field sales to grow market share across key categories through joint workouts and initiatives. Grow market share in own brand products and identify target accounts using MI to identify opportunities to grow own brand products. Grow our digital sales channels. Roll out of Parts finder APP across IMT channels and GMS integration using AOLV4. Work with GE team to drive tooling and equipment sales. Utilise the lead generation system. Working hours: 45 (average) hours per week, Monday to Friday About You The ideal candidate will have proven experience in field-sales, or a similar role within FMCG industry, or multi-site organisation. What you'll need to succeed: Strong Automotive product and competitor knowledge is desirable however not essential. Strong negotiation and presentation skills. Customer database and analysis experience would be advantageous. Dynamic, persuasive personality. Able to communicate effectively. Electronic catalogue experience would be handy but not paramount. Operative with enthusiasm and commitment. Self-motivated and able to manage own time effectively. Proven track of B2B Sales. IT Literate, specifically within excel and powerpoint. Full UK Driving Licence with a maximum of 6 points. What we'll offer: Opportunity to earn a performance based bonus as part of this role. 20 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served. Free flu vaccine. Health & wellbeing tools. Free support from pension experts. Life assurance scheme. Discounts from 100's of household names including Asda, Nike & John Lewis. A suite of financial wellbeing products including advances and savings schemes. Paid time off to volunteer. Training qualifications and career progression opportunities. About Us GSF Car Parts is one of the UK's leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.
15/05/2026
Full time
About The Role At GSF Car Parts, providing an excellent service and supporting our customers is our most important priority. As a Business Development Manager, you will be responsible for actively engaging with customers within an agreed geography to grow market share and increase loyalty. As the Business Development Manager, you will expand the customer base through targeting new business opportunities across existing and new sales channels. The role will cover customers for our East Anglia branches so you must be based local enough to travel to customers within the area. Main duties include: Pro-actively grow the branch customer base by targeted new business generation and opening new accounts: Target new IMT accounts and new non-IMT accounts e.g. Dealerships, Manufacturers, Re sellers. Target high potential existing IMT and National Accounts for Growth. Work in collaboration with branch team to identify target IMT accounts using CRM data and local knowledge. Work with National Accounts to identify and target opportunity accounts. Partner with supplier field sales to grow market share across key categories through joint workouts and initiatives. Grow market share in own brand products and identify target accounts using MI to identify opportunities to grow own brand products. Grow our digital sales channels. Roll out of Parts finder APP across IMT channels and GMS integration using AOLV4. Work with GE team to drive tooling and equipment sales. Utilise the lead generation system. Working hours: 45 (average) hours per week, Monday to Friday About You The ideal candidate will have proven experience in field-sales, or a similar role within FMCG industry, or multi-site organisation. What you'll need to succeed: Strong Automotive product and competitor knowledge is desirable however not essential. Strong negotiation and presentation skills. Customer database and analysis experience would be advantageous. Dynamic, persuasive personality. Able to communicate effectively. Electronic catalogue experience would be handy but not paramount. Operative with enthusiasm and commitment. Self-motivated and able to manage own time effectively. Proven track of B2B Sales. IT Literate, specifically within excel and powerpoint. Full UK Driving Licence with a maximum of 6 points. What we'll offer: Opportunity to earn a performance based bonus as part of this role. 20 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served. Free flu vaccine. Health & wellbeing tools. Free support from pension experts. Life assurance scheme. Discounts from 100's of household names including Asda, Nike & John Lewis. A suite of financial wellbeing products including advances and savings schemes. Paid time off to volunteer. Training qualifications and career progression opportunities. About Us GSF Car Parts is one of the UK's leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.
About The Role Job Overview The 1st Line Service Desk Analyst serves as the first point of contact for internal and external customers experiencing technical issues or requiring IT support. This role is responsible for providing excellent customer service, resolving basic technical queries, and escalating more complex issues to higher-level support teams. A 1st Line Service Desk Analyst will be proactive, detail oriented, and eager to assist users in a fast paced environment. Key Responsibilities Respond to incoming support requests via phone, email, or ticketing system in a timely and professional manner. Diagnose and resolve basic hardware, software, and network related issues (e.g., password resets, printer connectivity, application access). Log all incidents and service requests accurately in the IT service management system, ensuring detailed documentation. Escalate unresolved issues to 2nd Line Support or other relevant teams, providing clear and concise handover notes. Assist users with step by step guidance to troubleshoot common problems and educate them on self service options. Monitor and follow up on open tickets to ensure timely resolution and customer satisfaction. Perform basic account administration tasks, such as user account creation or permissions changes, following company protocols. Adhere to IT policies, procedures, and service level agreements (SLAs). Contribute to the maintenance of knowledge base articles and support documentation. About You Skills and Qualifications Previous experience in a customer service or IT support role (preferred but not essential). Basic understanding of IT systems, including Windows/Mac operating systems, Microsoft Office Suite, and common networking concepts. Strong communication skills, both verbal and written, with a customer focused attitude. Ability to multitask, prioritize, and manage time effectively in a busy environment. Problem solving skills with a keen eye for detail. Familiarity with ITIL processes or ticketing systems (e.g., ServiceNow, Zendesk) is a plus. A relevant IT certification (e.g., CompTIA A+, Microsoft Fundamentals) is desirable but not required. Personal Attributes Patient and empathetic, with a passion for helping others. Team player with a willingness to learn and adapt. Comfortable working under pressure and handling a high volume of queries. Working Conditions Shift work may be required, including weekends or evenings, depending on business needs. Primarily office based or remote, with appropriate equipment provided.
15/05/2026
Full time
About The Role Job Overview The 1st Line Service Desk Analyst serves as the first point of contact for internal and external customers experiencing technical issues or requiring IT support. This role is responsible for providing excellent customer service, resolving basic technical queries, and escalating more complex issues to higher-level support teams. A 1st Line Service Desk Analyst will be proactive, detail oriented, and eager to assist users in a fast paced environment. Key Responsibilities Respond to incoming support requests via phone, email, or ticketing system in a timely and professional manner. Diagnose and resolve basic hardware, software, and network related issues (e.g., password resets, printer connectivity, application access). Log all incidents and service requests accurately in the IT service management system, ensuring detailed documentation. Escalate unresolved issues to 2nd Line Support or other relevant teams, providing clear and concise handover notes. Assist users with step by step guidance to troubleshoot common problems and educate them on self service options. Monitor and follow up on open tickets to ensure timely resolution and customer satisfaction. Perform basic account administration tasks, such as user account creation or permissions changes, following company protocols. Adhere to IT policies, procedures, and service level agreements (SLAs). Contribute to the maintenance of knowledge base articles and support documentation. About You Skills and Qualifications Previous experience in a customer service or IT support role (preferred but not essential). Basic understanding of IT systems, including Windows/Mac operating systems, Microsoft Office Suite, and common networking concepts. Strong communication skills, both verbal and written, with a customer focused attitude. Ability to multitask, prioritize, and manage time effectively in a busy environment. Problem solving skills with a keen eye for detail. Familiarity with ITIL processes or ticketing systems (e.g., ServiceNow, Zendesk) is a plus. A relevant IT certification (e.g., CompTIA A+, Microsoft Fundamentals) is desirable but not required. Personal Attributes Patient and empathetic, with a passion for helping others. Team player with a willingness to learn and adapt. Comfortable working under pressure and handling a high volume of queries. Working Conditions Shift work may be required, including weekends or evenings, depending on business needs. Primarily office based or remote, with appropriate equipment provided.
About The Role At GSF Car Parts, providing an excellent service and supporting our customers is our most important priority. As a Business Development Manager, you will be responsible for actively engaging with customers within an agreed geography to grow market share and increase loyalty. As the Business Development Manager, you will expand the customer base through targeting new business opportunities across existing and new sales channels. The role will cover customers for our branches so you must be based local enough to travel to customers within the area. Responsibilities Pro-actively grow the branch customer base by targeted new business generation and opening new accounts: Target new IMT accounts and new non-IMT accounts e.g. Dealerships, Manufacturers, Re sellers. Target high potential existing IMT and National Accounts for Growth. Work in collaboration with branch team to identify target IMT accounts using CRM data and local knowledge. Work with National Accounts to identify and target opportunity accounts. Partner with supplier field sales to grow market share across key categories through joint workouts and initiatives. Grow market share in own brand products and identify target accounts using MI to identify opportunities to grow own brand products. Grow our digital sales channels. Role out of Parts finder APP across IMT channels and GMS integration using AOLV4. Work with GE team to drive tooling and equipment sales. Utilise the lead generation system. Working hours 45 (average) hours per week, Monday to Friday About You The ideal candidate will have proven experience in field-sales, or a similar role within FMCG industry, or multi-site organisation. What you'll need to succeed Strong Automotive product and competitor knowledge is desirable however not essential Strong negotiation and presentation skills Customer database and analysis experience would be advantageous Dynamic, persuasive personality Able to communicate effectively Electronic catalogue experience would be handy but not paramount Operate with enthusiasm and commitment Self motivated and able to manage own time effectively Proven track of B2B Sales IT Literate, specifically within excel and powerpoint Full UK Driving Licence with a maximum of 6 points What we'll offer Opportunity to earn a performance based bonus as part of this role 20 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served Free flu vaccine Health & wellbeing tools Free support from pension experts Life assurance scheme Discounts from 100's of household names including Asda, Nike & John Lewis A suite of financial wellbeing products including advances and savings schemes Paid time off to volunteer Training qualifications and career progression opportunities
07/05/2026
Full time
About The Role At GSF Car Parts, providing an excellent service and supporting our customers is our most important priority. As a Business Development Manager, you will be responsible for actively engaging with customers within an agreed geography to grow market share and increase loyalty. As the Business Development Manager, you will expand the customer base through targeting new business opportunities across existing and new sales channels. The role will cover customers for our branches so you must be based local enough to travel to customers within the area. Responsibilities Pro-actively grow the branch customer base by targeted new business generation and opening new accounts: Target new IMT accounts and new non-IMT accounts e.g. Dealerships, Manufacturers, Re sellers. Target high potential existing IMT and National Accounts for Growth. Work in collaboration with branch team to identify target IMT accounts using CRM data and local knowledge. Work with National Accounts to identify and target opportunity accounts. Partner with supplier field sales to grow market share across key categories through joint workouts and initiatives. Grow market share in own brand products and identify target accounts using MI to identify opportunities to grow own brand products. Grow our digital sales channels. Role out of Parts finder APP across IMT channels and GMS integration using AOLV4. Work with GE team to drive tooling and equipment sales. Utilise the lead generation system. Working hours 45 (average) hours per week, Monday to Friday About You The ideal candidate will have proven experience in field-sales, or a similar role within FMCG industry, or multi-site organisation. What you'll need to succeed Strong Automotive product and competitor knowledge is desirable however not essential Strong negotiation and presentation skills Customer database and analysis experience would be advantageous Dynamic, persuasive personality Able to communicate effectively Electronic catalogue experience would be handy but not paramount Operate with enthusiasm and commitment Self motivated and able to manage own time effectively Proven track of B2B Sales IT Literate, specifically within excel and powerpoint Full UK Driving Licence with a maximum of 6 points What we'll offer Opportunity to earn a performance based bonus as part of this role 20 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served Free flu vaccine Health & wellbeing tools Free support from pension experts Life assurance scheme Discounts from 100's of household names including Asda, Nike & John Lewis A suite of financial wellbeing products including advances and savings schemes Paid time off to volunteer Training qualifications and career progression opportunities