Delinea Inc.
About Delinea About Delinea: Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea's leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle - across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities - including workforce, IT administrator, developers, and machines - assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on LinkedIn, X, and YouTube. Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you. Apply today to help us achieve our mission. Summary We're seeking an experienced and self-driven Technical Support Manager to join our outstanding team. This individual is responsible for leading a team of engineers who provide analysis and resolution of issues across our platform. The Technical Support Manager is driven to ensure our customers receive a world-class experience as measured through well-defined KPIs. The position requires a balance of technical and managerial attributes that will shape the organization. Accountability, motivation, creativity, and tenacity are the key success attributes for this role. What You'll Do Providing world-class support to our EMEA customer base. Train and motivate a team of Support Engineers who are responsible for proposing mutual resolution success criteria, coordinating communication and resource efforts cross functionally, and resolving customer escalations in a timely manner. Foster and leverage key relationships inside Delinea to influence various functional groups to apply key resources to solve customer issues quickly. Develop and present executive-facing reports that summarize real-time situational updates and analysis as well as key themes extracted from escalations worldwide. Proactively engage with in-region and worldwide executives as appropriate, to improve customer relationships and demonstrate Delinea commitment to the customer at the highest levels. Conduct post mortems to determine the root cause of critical escalations and identify opportunities for continuous improvement in the customer experience. Evaluate staff performance and provide coaching and development guidance to help each engineer achieve his or her maximized performance. Implement KPIs to measure progress both at an individual and team level. Perform trending and analysis of escalations to ensure quality delivery of services to our customers. Onsite customer visits as required. What You'll Need BS degree or equivalent (BS degree in Computer Science / Computer Engineering is a plus). 8+ years of experience in an Enterprise Customer Support Organization, with a minimum 5 years of direct personnel management experience. Experience with process improvement methodologies/frameworks such as ITIL, Six Sigma. Excellent English communication and presentation skills (both verbal and written). Skill in a second applicable language is a definite advantage. English will be the default international status update and reporting language. Strong negotiation and objection handling skills. Knowledge of Microsoft Active Directory, Kerberos, LDAP and directory technologies (highly desirable). Strong technical aptitude and know-how of Single Sign-On, SAML, Unix systems, Mobile Device Management (MDM) concepts. Prior experience of Delinea products is a huge plus. Ability to travel on occasion. What We'd Love to See Quick learner with desire to learn new tools and techniques. Ability to thrive in a fast-paced environment and understand complex issues. Excellent analytical, problem solving skills and ability to independently manage projects. Track record in providing outstanding and unparalleled escalation management services. Be proactive with a positive attitude. Demonstrate a strong work ethic with a willingness to do what it takes to get the job done. Why work at Delinea? We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities. We invest in people who are smart, self-motivated, and collaborative. What we offer in return is meaningful work, a culture of innovation and great career progression. At Delinea, our core values are STRONG and guide our behaviors and success Spirited - We bring energy and passion to everything we do Trust - We act with integrity and deliver on our commitments Respect - We listen, value different perspectives, and work as one team Ownership - We take initiative and follow through Nimble - We adapt quickly in a fast-changing environment Global - We embrace diverse people and ideas to drive better outcomes We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays. Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.
About Delinea About Delinea: Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea's leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle - across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities - including workforce, IT administrator, developers, and machines - assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on LinkedIn, X, and YouTube. Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you. Apply today to help us achieve our mission. Summary We're seeking an experienced and self-driven Technical Support Manager to join our outstanding team. This individual is responsible for leading a team of engineers who provide analysis and resolution of issues across our platform. The Technical Support Manager is driven to ensure our customers receive a world-class experience as measured through well-defined KPIs. The position requires a balance of technical and managerial attributes that will shape the organization. Accountability, motivation, creativity, and tenacity are the key success attributes for this role. What You'll Do Providing world-class support to our EMEA customer base. Train and motivate a team of Support Engineers who are responsible for proposing mutual resolution success criteria, coordinating communication and resource efforts cross functionally, and resolving customer escalations in a timely manner. Foster and leverage key relationships inside Delinea to influence various functional groups to apply key resources to solve customer issues quickly. Develop and present executive-facing reports that summarize real-time situational updates and analysis as well as key themes extracted from escalations worldwide. Proactively engage with in-region and worldwide executives as appropriate, to improve customer relationships and demonstrate Delinea commitment to the customer at the highest levels. Conduct post mortems to determine the root cause of critical escalations and identify opportunities for continuous improvement in the customer experience. Evaluate staff performance and provide coaching and development guidance to help each engineer achieve his or her maximized performance. Implement KPIs to measure progress both at an individual and team level. Perform trending and analysis of escalations to ensure quality delivery of services to our customers. Onsite customer visits as required. What You'll Need BS degree or equivalent (BS degree in Computer Science / Computer Engineering is a plus). 8+ years of experience in an Enterprise Customer Support Organization, with a minimum 5 years of direct personnel management experience. Experience with process improvement methodologies/frameworks such as ITIL, Six Sigma. Excellent English communication and presentation skills (both verbal and written). Skill in a second applicable language is a definite advantage. English will be the default international status update and reporting language. Strong negotiation and objection handling skills. Knowledge of Microsoft Active Directory, Kerberos, LDAP and directory technologies (highly desirable). Strong technical aptitude and know-how of Single Sign-On, SAML, Unix systems, Mobile Device Management (MDM) concepts. Prior experience of Delinea products is a huge plus. Ability to travel on occasion. What We'd Love to See Quick learner with desire to learn new tools and techniques. Ability to thrive in a fast-paced environment and understand complex issues. Excellent analytical, problem solving skills and ability to independently manage projects. Track record in providing outstanding and unparalleled escalation management services. Be proactive with a positive attitude. Demonstrate a strong work ethic with a willingness to do what it takes to get the job done. Why work at Delinea? We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities. We invest in people who are smart, self-motivated, and collaborative. What we offer in return is meaningful work, a culture of innovation and great career progression. At Delinea, our core values are STRONG and guide our behaviors and success Spirited - We bring energy and passion to everything we do Trust - We act with integrity and deliver on our commitments Respect - We listen, value different perspectives, and work as one team Ownership - We take initiative and follow through Nimble - We adapt quickly in a fast-changing environment Global - We embrace diverse people and ideas to drive better outcomes We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays. Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.
Delinea Inc.
About Delinea Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea's leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle - across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities - including workforce, IT administrator, developers, and machines - assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on LinkedIn, X, and YouTube. Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you. Apply today to help us achieve our mission. Professional Services Consultant Summary Delinea is seeking an experienced Identity Management consultant to join their Professional Services Team. Applicants should be well versed in and have a passion for Identity Management, Cyber Security, Identity Security, and can facilitate fast paced technology projects in global and complex environments. Our consultants must be detail oriented, proactive, and able to perform under pressure. If you are motivated by challenges, have a passion for excellence and are inspired by delivering solutions that work for our growing Delinea family, this role might just be the right fit for you. As a key member of the customer facing professional Services team, consultants work closely with the sales teams to ensure customers are successful with the implementation of Delinea products. Consultants play an instrumental role in the overall success of the company and its customers. The consultant's goal is to ensure our products are deployed leveraging best practices with minimal disruption to customer environments. This is a remote position, with occasional travel to conferences and headquarters, that reports to a Professional Services Delivery Manager. What You'll Do Lead customers through software implementation solutions by leveraging Delinea's delivery methodology. Maintain utilization targets and complete project deliverables. Configure and customize Delinea product solutions in line with customer Privilege Identity and Privilege Access requirements. Become the subject matter expert of the Delinea software product line. Build and maintain client relationships and become a trusted advisor. Collaborate with integration team members to help scope, gather appropriate requirements, design, and implement Privilege Identity and Privilege Access solutions leveraging Delinea products. Work efficiently with internal cross functional teams. Produce deliverables such as architectural and configuration plans, extensible scripts, and documentation from the resulting environment. Work independently by prioritizing and aligning work with organizational goals to achieve customer success. Be a team player for the professional services organization by collaborating and taking direction from the Solutions Architect Leads and Professional Services Managers. Be able to interact directly with technical contacts and all levels of management including executives (CTO, CIO, CISO, etc.) on client accounts. What You'll Bring Bachelor's degree in Computer Science, Electronic or Computer Engineering, or similar area of specialty or comparable field experience. Proven experience in a technical delivery consulting role. Windows Server, Active Directory Administration, and UNIX/Linux Administration experience. Experience with the configuration and administration of Cloud providers: AWS, GCP, Azure. Working knowledge of the administration of MFA providers/technology like Azure MFA, RSA/SecureID, Ping, OATH, OTPs. A strong understanding of software, computer, network infrastructure, security fundamentals and best practices as it pertain to Privilege Access Management (PAM). Great organizational or technical project management skills. Self starter mindset with an ongoing desire to stay current with software market and latest technologies. The ability to thrive in a team oriented environment. Bonus if you have Administrative experience with Delinea products, such as Secret Server or Privilege Manager; Server Suite or Privilege Access Service. Experience with the administration of PAM tools like CyberArk, Beyond Trust, HashiCorp, Okta. Windows Workstation endpoint management and administration experience. Scripting skills and working knowledge of PowerShell; other languages. MS SQL or PostgreSQL experience. RabbitMQ experience. Why work at Delinea? We're passionate problem solvers helping the world's largest organizations protect what matters most: their human and machine identities. We invest in people who are smart, self motivated, and collaborative. What we offer in return is meaningful work, a culture of innovation and great career progression. At Delinea, our core values are STRONG and guide our behaviors and success Spirited - We bring energy and passion to everything we do Trust - We act with integrity and deliver on our commitments Respect - We listen, value different perspectives, and work as one team Ownership - We take initiative and follow through Nimble - We adapt quickly in a fast changing environment Global - We embrace diverse people and ideas to drive better outcomes We believe weaving these core values into our day to day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays. Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.
About Delinea Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea's leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle - across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities - including workforce, IT administrator, developers, and machines - assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on LinkedIn, X, and YouTube. Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you. Apply today to help us achieve our mission. Professional Services Consultant Summary Delinea is seeking an experienced Identity Management consultant to join their Professional Services Team. Applicants should be well versed in and have a passion for Identity Management, Cyber Security, Identity Security, and can facilitate fast paced technology projects in global and complex environments. Our consultants must be detail oriented, proactive, and able to perform under pressure. If you are motivated by challenges, have a passion for excellence and are inspired by delivering solutions that work for our growing Delinea family, this role might just be the right fit for you. As a key member of the customer facing professional Services team, consultants work closely with the sales teams to ensure customers are successful with the implementation of Delinea products. Consultants play an instrumental role in the overall success of the company and its customers. The consultant's goal is to ensure our products are deployed leveraging best practices with minimal disruption to customer environments. This is a remote position, with occasional travel to conferences and headquarters, that reports to a Professional Services Delivery Manager. What You'll Do Lead customers through software implementation solutions by leveraging Delinea's delivery methodology. Maintain utilization targets and complete project deliverables. Configure and customize Delinea product solutions in line with customer Privilege Identity and Privilege Access requirements. Become the subject matter expert of the Delinea software product line. Build and maintain client relationships and become a trusted advisor. Collaborate with integration team members to help scope, gather appropriate requirements, design, and implement Privilege Identity and Privilege Access solutions leveraging Delinea products. Work efficiently with internal cross functional teams. Produce deliverables such as architectural and configuration plans, extensible scripts, and documentation from the resulting environment. Work independently by prioritizing and aligning work with organizational goals to achieve customer success. Be a team player for the professional services organization by collaborating and taking direction from the Solutions Architect Leads and Professional Services Managers. Be able to interact directly with technical contacts and all levels of management including executives (CTO, CIO, CISO, etc.) on client accounts. What You'll Bring Bachelor's degree in Computer Science, Electronic or Computer Engineering, or similar area of specialty or comparable field experience. Proven experience in a technical delivery consulting role. Windows Server, Active Directory Administration, and UNIX/Linux Administration experience. Experience with the configuration and administration of Cloud providers: AWS, GCP, Azure. Working knowledge of the administration of MFA providers/technology like Azure MFA, RSA/SecureID, Ping, OATH, OTPs. A strong understanding of software, computer, network infrastructure, security fundamentals and best practices as it pertain to Privilege Access Management (PAM). Great organizational or technical project management skills. Self starter mindset with an ongoing desire to stay current with software market and latest technologies. The ability to thrive in a team oriented environment. Bonus if you have Administrative experience with Delinea products, such as Secret Server or Privilege Manager; Server Suite or Privilege Access Service. Experience with the administration of PAM tools like CyberArk, Beyond Trust, HashiCorp, Okta. Windows Workstation endpoint management and administration experience. Scripting skills and working knowledge of PowerShell; other languages. MS SQL or PostgreSQL experience. RabbitMQ experience. Why work at Delinea? We're passionate problem solvers helping the world's largest organizations protect what matters most: their human and machine identities. We invest in people who are smart, self motivated, and collaborative. What we offer in return is meaningful work, a culture of innovation and great career progression. At Delinea, our core values are STRONG and guide our behaviors and success Spirited - We bring energy and passion to everything we do Trust - We act with integrity and deliver on our commitments Respect - We listen, value different perspectives, and work as one team Ownership - We take initiative and follow through Nimble - We adapt quickly in a fast changing environment Global - We embrace diverse people and ideas to drive better outcomes We believe weaving these core values into our day to day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays. Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.