Cprvision

Cprvision is seeking an IT Helpdesk Analyst Tier 1 to join our team in Belfast or Dublin. This role involves providing effective technical support for customer inquiries, ensuring a top-tier customer experience. Ideal candidates will have experience in IT Helpdesk or Credit Union roles and strong problem-solving skills. We offer competitive salary, hybrid working, and comprehensive benefits including private healthcare.

Technical LeadApplylocations: Northern Ireland - Belfasttime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R51352 Job Summary: Job Description : Who Are We At Wellington IT? At Wellington IT we provide the most successful range of Credit Union software in Northern Ireland/Ireland, currently moving billions each year and managing funds for more than 1 in 4 people. Our customers use our software to power every aspect of their financial services business from savings and loans, through to business intelligence, online banking, mobile apps, debit card services and ATMs.Wellington IT is part of Volaris, an operating group of Constellation Software Inc, a large corporate business based in Canada. Volaris acquires and strengthens Company's within the markets they compete, enabling them to grow - that growth comes through organic measures such as new initiatives and product development, day-to-day business, and through complementary acquisitions.Our people are at the heart of everything we do, Wellington IT offers fantastic career growth opportunities, learning programs, a space you can thrive and a culture that's all about continuous improvement. This Year we are proud to say we have achieved our Great Place To Work accreditation across both UK & Ireland! Your Mission As a Technical Lead at Wellington IT, your mission is to drive technical excellence and innovation within a delivery team, leading the evolution towards AI-assisted development workflows and modern engineering practices. You will represent the technology aspect of the delivery team triumvirate, guiding engineers as we transition to a pod-based delivery model whilst maintaining hands-on technical contribution. Your experience with AI coding assistants, spec-driven development, and agentic workflows will be instrumental in accelerating delivery and elevating team capabilities. The ideal candidate is an experienced technical leader who combines deep engineering expertise with strong people skills, passionate about leveraging AI-native development tools(such as GitHub Copilot, Amazon Q Developer, or similar) to transform how teams deliver value whilst fostering a culture of continuous learning and innovation. Key Responsibilities Technical Leadership and AI-Assisted Development Lead technical direction for your delivery team, championing AI-assisted development workflows and spec-driven approaches to accelerate delivery Guide engineers in effectively leveraging AI coding assistants (such as GitHub Copilot, Amazon Q Developer, Cursor, or similar tools) to enhance productivity and code quality Establish standards and best practices for AI-native development, including prompt engineering, code generation review, and quality assurance Keep up with industry best practices in fintech and AI-assisted development, understanding the impact of technology choices on the team Provide hands-on technical contribution whilst balancing leadership responsibilities Ensure proposed solutions are feasible within technical constraints and align with overall architectural vision Team Leadership and Line Management Line manage 4-5 engineers, providing regular 1:1s, performance feedback, and career development support Actively mentor engineers using coaching techniques to help them arrive at solutions, identifying areas for focus and improvement Read team morale and respond proactively to engineer needs, working to improve team engagement and satisfaction Ensure your team has the right expertise and skills to deliver on squad goals Foster a culture of learning and experimentation, providing resources and support for continuous professional development Pod-Based Delivery Model Drive the adoption of pod-based delivery practices Work closely with Product Owner and Delivery/Scrum Master as part of the triumvirate model Facilitate effective collaboration within the pod and across dependencies with other delivery teams Keep the delivery team focused on delivering measurable value aligned to company goals Effectively manage deliverables, ensuring prioritised work is planned and valuable Balance new feature delivery with technical debt resolution and customer support priorities, ensuring sustainable pace" Stakeholder Engagement and Communication Explain the impact of your pod's work to non-technical stakeholders in clear, engaging terms Communicate team goals to engineers in ways that connect their work to company success and business value Work with Product Managers to define feasible metrics and success criteria, helping shape pod goals to deliver business value Regularly run project/epic kick-off meetings and facilitate collaborative sessions with stakeholders Proactively inform the triumvirate and stakeholders on progress, blockers, and delivery estimates Technical Excellence and Innovation Revise and restructure existing frameworks and systems, applying advanced technology solutions including AI-assisted tooling to streamline operations Set strategic direction for AI-native development adoption within your pod, including agentic workflows where appropriate Identify problems with technology, tools, and processes; encourage engineers to own investigations and proposals for fixes Actively work to remove distractions and low-impact work from the delivery team Keep up with industry best practices in both fintech and AI-assisted development ,championing their adoption where appropriate Drive prioritisation frameworks that balance innovation, technical debt, and customer retention objectives Execution and Delivery Estimate delivery of work across the delivery team with accuracy, managing deliverables toensure prioritised work is valuable Conduct technical feasibility studies for proposed requirements Delegate effectively to focus on unblocking engineers and actively removing impediments Feed proposals to the technical roadmap to keep the platform evolving Ensure delivery of quality software that meets business and customer needs whilst maintaining focus on technical debt reduction and customer satisfactions Skills & Experience Essential: Proven experience as a Technical Lead or Senior Software Engineer with leadership responsibilities Strong hands-on technical skills across multiple systems and technologies relevant to fintech/banking software Demonstrated experience with AI coding assistants (GitHub Copilot, Amazon Q Developer, Cursor, or similar) in production development Track record of implementing spec-driven development and AI-assisted workflows to accelerate delivery Experience successfully mentoring and developing engineers Experience working in agile/scrum delivery teams with Product Owners and stakeholders Excellent communication skills with ability to explain complex technical concepts to non-technical audiences Experience estimating and delivering work in iterative cycles Strong problem-solving abilities and architectural thinking Highly Desirable: Experience with Oracle databases, Java/C#, or modern web technologies Background in financial services or regulated industries Familiarity with CI/CD, DevOps practices, and modern development tooling Experience implementing or transitioning to pod-based delivery models Track record of driving adoption of AI-assisted development practices or new technologies within teams Knowledge of agentic AI frameworks (Lang Chain, Lang Graph, Auto Gen) or prompt engineering techniques Experience with cloud platforms (AWS/Azure) and modern application architectures Role Competencies Leadership: Able to support and lead technical direction in an agile team; actively mentors engineers and uses coaching techniques; manages team morale and responds to needs Domain Expertise: Keeps up with industry best practices; understands impact of technology choices; can identify problems and drive improvements Interpersonal Skills & Communication: Explains impact to non-technical stakeholders; engages team with goals; facilitates collaborative sessions; works to make engineers understand company objectives Initiative & Innovation: Identifies problems with delivery team and process; sets strategic direction for AI-assisted development adoption; encourages culture of learning and experimentation with modern development tools Execution: Estimates delivery across team; manages deliverables effectively; ensures prioritised work is valuable; actively removes blockers Customer-centric: Facilitates workshops with stakeholders; demonstrates how solutions meet needs; addresses customer preferences with technical alternatives Business Acumen: Understands and communicates goals across teams; helps shape team goals to deliver business value whilst balancing technical debt reduction and customer retention priorities Wellington IT Competencies Integrity Energy & Drive Initiative Domain Expertise Resilience Execution Customer Centric Team Building Wellington IT Culture & Values Commitment - We are committed to the success of our colleagues and customers Teamwork - We do amazing things when we work as a team Respect - We value and seek everyone's contribution Honesty - We are open and honest in everything we do Positivity - We embrace and inspire positivity in each other Leadership - We lead by example with our words, our actions and results What We Offer Competitive base salary Bonus Scheme Annual leave (36 days incl your birthday off) Training & Development (Internal & External) Market leading workplace pension (15% matched) Private Healthcare Scheme - AXA, UK Enhanced maternity leave Remote/Hybrid Working Flexible start / finish times Family related benefits Excellent Health & Wellbeing Initiatives Worker Type: Regular Number of Openings Available: 1

IT Helpdesk Analyst Tier 1Applylocations: Northern Ireland - Belfast: Ireland - Dublintime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R51335 Job Summary: In a nutshell - you will provide subject matter expertise along with efficient, professional and effective technical customer support in response to customer issues and queries. Job Description : Role Location: Belfast or Dublin Who we are At Wellington IT we provide the most successful range of Credit Union software in Northern Ireland/Ireland, currently moving billions each year and managing funds for more than 1 in 4 people. Our customers use our software to power every aspect of their financial services business from savings and loans, through to business intelligence, online banking, mobile apps, debit card services and ATMs.Wellington IT is part of Volaris, an operating group of Constellation Software Inc, a large corporate business based in Canada. Volaris acquires and strengthens Company's within the markets they compete, enabling them to grow - whether that growth comes through organic measures such as new initiatives and product development, day-to-day business, or through complementary acquisitions. Our people are at the heart of everything we do, Wellington IT Offers fantastic learning programs, career growth opportunities, and a culture that's all about continuous improvement. Your Mission To work as a member of our IT Helpdesk, serving as the initial point of contact for customer queries or issues via phone, email, or web, and providing effective troubleshooting and resolution support. Key Responsibilities (Including, but not limited to): Diagnosing Customer technical issues; gathering the necessary information and performing standard, preliminary research using all relevant available resources Documenting and updating Customer queries or issues in ticket management system and tracking incidents through to resolution/escalation Identifying potential problems (via information gathering, ticket trends, etc.) and communicating information to Helpdesk Manager in a timely manner Communicating with Customers in a clear, positive and professional manner On occasion, joining our implementation teams in delivering projects including spending time on client site as applicable Working very closely with the Helpdesk Team Lead to ensure the support team is delivering to agreed KPIs and SLAs Performing any other reasonable duties as required by Management Skills & Experience Experience in an IT Helpdesk or Credit Union role providing technical or problem resolution Experience resolving Customer requests on the first contact where possible and where not , ensuring we action the request to the right team. Proven Customer Support/Service experience or experience as a Client Service Representative Track record of delivering "Best In Class" Customer Experience o Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of situations Excellent written and verbal communication skills Ability to multi-task, prioritise, and manage time effectively Familiarity with Microsoft Suite of Applications (Word , Excel etc.) Experience of diagnosing and solving problems Currently holds independent right to work in Ireland and/or UK Knowledge of our experience with the Credit Union market Good understanding of retail banking IT systems infrastructure Experience in retail banking/credit union operations Experience in the use of SQL Familiarity with Oracle forms would be an advantage Basic coding in Linux or command prompt would be beneficial Competencies Integrity Energy & Drive Initiative Domain Expertise Resilience Execution Customer Centric Team Building Wellington IT Culture & Values Commitment - We are committed to the success of our colleagues and customers Teamwork - We do amazing things when we work as a team Respect - We value and seek everyone's contribution Honesty - We are open and honest in everything we do Positivity - We embrace and inspire positivity in each other Leadership - We lead by example with our words, our actions and results What We Offer Competitive base salary Bonus Scheme Annual leave (36 days incl your birthday off) Training & Development (Internal & External) Market leading workplace pension Schemes Private Healthcare Scheme - AXA, UK & Laya ROI Enhanced maternity leave Hybrid Working Flexible start / finish times Family related benefitsWellington IT is an Equal Opportunities Employer Worker Type: Regular Number of Openings Available: 1 We reserve the right to enhance the criteria as necessary to facilitate the shortlisting process