BloomReach Inc.

BloomReach Inc. is seeking a Forward Deployed Engineer in the United Kingdom to manage technical customizations for enterprise accounts. This role bridges the gap between post-sales support and engineering, translating business needs into technical solutions. Ideal candidates possess strong search engineering skills and are willing to travel. The position offers a dynamic work environment built on trust and flexibility, focusing on collaboration and customer success.

Bloomreach is building the world's premieragentic platform for personalization.We're revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize theentirecustomer journey. We're takingautonomous searchmainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We're makingconversational shoppinga reality, connecting every shopper with tailored guidance and product expertise - available on demand, at every touchpoint in their journey. We're designing the future ofautonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine -Loomi AI- so that personalization isn't only autonomous it's also consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. Purpose of the Role Enterprise Discovery customers increasingly require hands-on customisation beyond standard product configuration. The Forward Deployed Engineer (FDE) is a dedicated, customer-embedded engineering role designed to own the full spectrum of technical customisation for our top-tier accounts. You will bridge the gap between post-sales support and core product engineering, serving as a technical "special forces" operative who translates complex business requirements into tangible code and system optimisations. The Customisation Spectrum The FDE is purpose-built to own Levels 1-5 of the customisation spectrum, ensuring that core R&D remains focused on next-generation platform development: Education: Platform training, feature evangelism, and root-cause explanation. Configuration: Dashboard, integration, and algorithm configuration changes. Surgical Tweaks: Customer-specific process changes and deep data analysis. Custom Code: Conversational agents, platform extensions, and feature customization. Escalation: Identifying major product changes for Core Engineering cycles. Key Responsibilities Account Ownership: Maintain ongoing technical ownership of 2-3 high-value enterprise accounts; this is not a rotational assignment. Technical Implementation: Build and deploy conversational agents, custom extensions, and algorithmic tweaks to solve specific business problems. Data-Driven Validation: Use A/B testing and deep data analysis to validate the impact of technical changes on customer KPIs. On-Site Collaboration: Travel to customer sites (EMEA/AMER) to lead technical workshops and deeply understand their architectural constraints. Feedback Loop: Act as a critical bridge to R&D, identifying recurring customization needs that should be productized in the core platform. Candidate Profile We are looking for a unique blend of high-level engineering talent and strategic business acumen: The Mix: 50% Programmer 30% Product Acumen 20% Soft Skills & Problem Solving. Search Specialist: Deep knowledge of search internals, including ranking models, catalog configuration, relevance, recall, and personalization. Technical Generalist: Fluent enough in code to make minor to moderate changes to support testing and custom extensions. Consultative Mindset: Ability to translate nebulous business goals into specific technical solutions and communicate those to stakeholders. Requirements Experience: Proven track record in Search Engineering, Machine Learning Engineering, or high-end Technical Delivery. Product Knowledge: Deep understanding of Discovery platforms and how ranking/algorithms impact e-commerce performance. Soft Skills: Exceptional communication skills with the ability to navigate complex enterprise environments. Mobility: Willingness to travel internationally to engage with customers in their own environments. More things you'll like about Bloomreach: Culture: A great deal of freedom and trust. At Bloomreach we don't clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. We believe in flexible working hours to accommodate your working style. We work virtual-first with several Bloomreach Hubs available across three continents. We organize company events to experience the global spirit of the company and get excited about what's ahead. We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer. We have a People Development Program participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges. Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins. Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.) The Employee Assistance Program with counselors is available for non-work-related challenges. Subscription to Calm - sleep and meditation app. We organize 'DisConnect' days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. We facilitate sports, yoga, and meditation opportunities for each other. Extended parental leave up to 26 calendar weeks for Primary Caregivers. Compensation: Restricted Stock Units or Stock Options are granted depending on a team member's role, seniority, and location. Everyone gets to participate in the company's success through the company performance bonus. We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts. We reward & celebrate work anniversaries Bloomversaries! Excited? Join us and transform the future of commerce experiences!

BloomReach Inc. is seeking a Strategic Account Manager to manage and grow mid-market accounts in the United Kingdom. This role emphasizes building relationships with senior decision-makers and enhancing account value through strategic solutions. The ideal candidate will have over 5 years of experience in account management, showcasing strong negotiation and communication skills. This position requires a proactive approach to identifying growth opportunities, along with efficient collaboration with internal teams.

Bloomreach is building the world's premier agentic platform for personalization. We're revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We're making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise - available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. The Strategic Account Manager is responsible for managing and growing a portfolio of mid-market accounts, ensuring long-term account stability and fostering strong relationships with senior decision-makers. This role will involve a heavy focus on engagement with key stakeholders, driving account expansion through strategic solutions, and expertly negotiating contracts to achieve mutually beneficial outcomes. You will work closely with both clients and internal teams to deliver measurable value and drive continued growth. Key Responsibilities: Manage and Strengthen Accounts:Take ownership of a portfolio of mid-market accounts, ensuring the stability of existing relationships. Actively monitor account health and identify potential risks or opportunities for growth to maintain long-term client satisfaction and retention. Engage Senior Stakeholders:Build and nurture strong relationships with senior decision-makers and key stakeholders across your client accounts. Engage in regular strategic discussions to understand their evolving needs, business goals, and pain points to position solutions that drive long-term value. Contract Negotiation & Renewal:Lead the negotiation process for renewals, ensuring favorable terms for both clients and the company. Manage contract renewals with a focus on creating value for the client, addressing any changes in business needs, and aligning terms with the client's evolving objectives. Identify Growth Opportunities:Proactively identify upsell and cross-sell opportunities within existing accounts. Leverage a deep understanding of client goals and needs to present tailored solutions that drive both client satisfaction and account growth. Collaboration with Internal Teams:Partner closely with internal teams, including sales, technical services, and support, to ensure seamless execution of solutions and drive client success. Work collaboratively to address client concerns, optimize solutions, and ensure the timely delivery of services. Client Strategy Development:Develop and execute strategic account plans, ensuring alignment with client goals and company objectives. Focus on creating sustainable growth by introducing new solutions that align with client business strategies. Monitor Account Health and Metrics:Continuously track account performance and key metrics to ensure accounts remain on track for growth and stability. Use data to inform decisions, predict challenges, and drive proactive actions that contribute to client success and satisfaction. You have the following experience and qualities: Professional - experience in account management or a similar role, working with senior stakeholders and executives Personal - motivation, independence, and fluency in English Professional experience 5+ years of experience in Account Management, Customer Success, Sales or Consulting, leading large enterprise customers. Focus on platforms providing business value such as commerce, CRM, CDP, DXP, are a plus. Commerce or Digital Experience backgrounds strongly encouraged Strong understanding of account planning and leveraging an ecosystem, including partners, internal stakeholders, execs, and others to meet objectives Martech Adtech Search knowledge is a plus Subject matter expert in understanding the complex needs of IT and Marketing buyers - and leveraging that knowledge to build strong business relationships with executives. Must have executive presence and understand how to communicate with and deliver wins for executives Outstanding ability to use your written and communication skills to demonstrate SaaS investment value/ROI Sales is an important component of this role. Must be a professional enterprise seller with a proven history of hitting and exceeding quota. Knowledge and use of CRM and forecasting tools is required

BloomReach Inc. is seeking a Global Proposal Response Manager in the United Kingdom to enhance our proposal process within the Go-To-Market Enablement team. This strategic role involves managing the entire lifecycle of proposals, collaborating with international teams, and leveraging AI-driven tools to optimize responses. The ideal candidate has 3-5 years of experience in B2B SaaS, strong analytical skills, and a proven track record in proposal management. We offer competitive compensation, including stock options and bonuses, and a dynamic work environment focused on innovation and collaboration.