Head of Professional Services is a key position within the organization, serving as a player-coach who leads and develops the professional services team while also directly contributing to the execution of projects. They provide strategic and hands-on guidance in product configuration, implementation, delivery, and training across the project lifecycle, ensuring projects are delivered on time, within budget, and to a high standard of quality. Ideal candidate will have strong professional services experience and commercial acumen, will be motivated by ambitious growth targets and interest in building a best in class professional services business. About The Aviation Group Our Aviation group delivers mission-critical software solutions that empower airlines, airports, and aviation service providers to operate efficiently and safely. From maintenance planning and flight operations to compliance and resource management, our products enable customers to optimize performance, reduce costs, and ensure regulatory compliance. As part of a global network of specialized software companies, our aviation teams operate with entrepreneurial agility while benefiting from shared expertise, innovation, and best practices across the wider Valsoft group. About Valsoft Corp Established in Canada in 2015, Valsoft has grown to a global portfolio of 120+ companies, acquiring and developing vertical market software companies, enabling each business to deliver the best mission-critical solutions for customers in their respective industries. A key tenet of Valsoft's philosophy is to invest in well-established businesses and foster an entrepreneurial environment that moulds companies into leaders in their respective industries. Valsoft looks to buy, hold, and create value through long-term partnerships with existing management. Investment Approach Unlike private equity and venture capital firms, we are Entrepreneurs who Buy, Enhance and Grow Software Businesses. That's right; we don't sell businesses. We form a strategic alliance with existing management teams. We recognize the dedication and perseverance required to create a firm and place a premium on customers' and workers' well-being over short-term goals. Culture Valsoft is more than just a place to work; we're a team. We mean it when we say people are our greatest assets, so investing in them is our number one priority. We create an environment where our employees feel first-day-on-the-job excitement, day after day, creating a culture of high performers and collaboration. We Dream Big, Stay Humble, and Stay Hungry. Key responsibilities Lead the Professional Services team, optimizing utilization and project resources. Develop strategies to improve utilisation rates and align resources with demand, ensuring high productivity and client satisfaction. Develop project estimates, scopes of work, Statements of Work (SOW), proposal responses, change orders, consulting agreements, and other documents as necessary Oversee Professional Services, PMO, and Implementation teams. Set performance standards, enforce policies, and drive continuous improvement and compliance across teams to enhance service quality and adherence to regulatory requirements. Own the professional services targets, including monitoring and updating the pipeline, working close with sales, customer success and product teams to find new revenue opportunities Assess professional services team and implement best practices Conduct in-depth needs assessments to understand each client's unique business processes and requirements Create high-quality presentation assets and facilitate trainings for internal and external audiences across in-person and virtual formats Conduct online and in-person client trainings and fact-finding sessions Manage multiple implementation and migration projects simultaneously, maintaining clear communication and exceptional service standards 6+ years' proven experience in Project Management, Consulting, Professional Services or equivalent Ability to work in a fast-paced environment with new software updates regularly Self-starter mentality. Your instinct is to figure out what is next and move with or without explicit direction Highly organized and can prioritize when required to balance multiple clients and business needs Flexible, easily adaptable to change Excellent communication, presentation and training abilities, includingactive listening skills, to a wide variety of audiences Fluent in English, both written and verbal, is essential Experience and understanding of Aviation industry is preferred Legally authorized to work in the UK Strategic leadership role within a growing international aviation technology group Opportunity to shape next-generation aviation software solutions Global collaboration with top-tier technical and business teams Competitive benefits and growth-oriented environment Competitive base salary plus variable compensation aligned with performance. Hybrid or remote working flexibility
09/05/2026
Full time
Head of Professional Services is a key position within the organization, serving as a player-coach who leads and develops the professional services team while also directly contributing to the execution of projects. They provide strategic and hands-on guidance in product configuration, implementation, delivery, and training across the project lifecycle, ensuring projects are delivered on time, within budget, and to a high standard of quality. Ideal candidate will have strong professional services experience and commercial acumen, will be motivated by ambitious growth targets and interest in building a best in class professional services business. About The Aviation Group Our Aviation group delivers mission-critical software solutions that empower airlines, airports, and aviation service providers to operate efficiently and safely. From maintenance planning and flight operations to compliance and resource management, our products enable customers to optimize performance, reduce costs, and ensure regulatory compliance. As part of a global network of specialized software companies, our aviation teams operate with entrepreneurial agility while benefiting from shared expertise, innovation, and best practices across the wider Valsoft group. About Valsoft Corp Established in Canada in 2015, Valsoft has grown to a global portfolio of 120+ companies, acquiring and developing vertical market software companies, enabling each business to deliver the best mission-critical solutions for customers in their respective industries. A key tenet of Valsoft's philosophy is to invest in well-established businesses and foster an entrepreneurial environment that moulds companies into leaders in their respective industries. Valsoft looks to buy, hold, and create value through long-term partnerships with existing management. Investment Approach Unlike private equity and venture capital firms, we are Entrepreneurs who Buy, Enhance and Grow Software Businesses. That's right; we don't sell businesses. We form a strategic alliance with existing management teams. We recognize the dedication and perseverance required to create a firm and place a premium on customers' and workers' well-being over short-term goals. Culture Valsoft is more than just a place to work; we're a team. We mean it when we say people are our greatest assets, so investing in them is our number one priority. We create an environment where our employees feel first-day-on-the-job excitement, day after day, creating a culture of high performers and collaboration. We Dream Big, Stay Humble, and Stay Hungry. Key responsibilities Lead the Professional Services team, optimizing utilization and project resources. Develop strategies to improve utilisation rates and align resources with demand, ensuring high productivity and client satisfaction. Develop project estimates, scopes of work, Statements of Work (SOW), proposal responses, change orders, consulting agreements, and other documents as necessary Oversee Professional Services, PMO, and Implementation teams. Set performance standards, enforce policies, and drive continuous improvement and compliance across teams to enhance service quality and adherence to regulatory requirements. Own the professional services targets, including monitoring and updating the pipeline, working close with sales, customer success and product teams to find new revenue opportunities Assess professional services team and implement best practices Conduct in-depth needs assessments to understand each client's unique business processes and requirements Create high-quality presentation assets and facilitate trainings for internal and external audiences across in-person and virtual formats Conduct online and in-person client trainings and fact-finding sessions Manage multiple implementation and migration projects simultaneously, maintaining clear communication and exceptional service standards 6+ years' proven experience in Project Management, Consulting, Professional Services or equivalent Ability to work in a fast-paced environment with new software updates regularly Self-starter mentality. Your instinct is to figure out what is next and move with or without explicit direction Highly organized and can prioritize when required to balance multiple clients and business needs Flexible, easily adaptable to change Excellent communication, presentation and training abilities, includingactive listening skills, to a wide variety of audiences Fluent in English, both written and verbal, is essential Experience and understanding of Aviation industry is preferred Legally authorized to work in the UK Strategic leadership role within a growing international aviation technology group Opportunity to shape next-generation aviation software solutions Global collaboration with top-tier technical and business teams Competitive benefits and growth-oriented environment Competitive base salary plus variable compensation aligned with performance. Hybrid or remote working flexibility
About us We are passionate about delivering the latest software and tech to our growing customer base across the UK, Australia & the US. With our Insight Driven and Frictionless Commerce cloud-based applications serving an incredibly diverse range of Retailers, we have become one of the UK's best innovators, winningnumerousawards (including the IT Europa SaaS Awards & UK Cloud Awards) along the way. With our 24 years of experienceprovidinga one stop shop including software, hardware, payments,servicesand telecoms to over 10,000 retail locations we recognize the power of living and breathing our values by being passionate, agile,supportiveand professional at every turn. Work somewhere where your passion and ideas get brought to life, but more importantly get you noticed. Get ahead and join a team who have your back and drive you forward, every day. The Role Our customers and their consumers deserve the best experience.Cybertilloperates a customer centric product and services model which needs people to goabove and beyondwhen responding to our customer's needs when using our product. We are looking for an inspiring 1st Line Service Desk Agent to provide the best technical support to our retailers and join our team in Knowsley. Responsibilities Take ownership of customer support issues logged via email and telephone to quickly diagnose and resolve them. Strive to meet all SLA's set with our customers and work under pressure and within strict timescales. Always use our knowledge base for a first time fix for our customers. Ensure tickets being passed to second line have sufficient detail. Think andoperatepro-actively and highlight patterns to avoid reoccurring issues. Doing investigative work with customer's accounts to find the best solution for all parties Be keen enough to self learn aspects of the company product and hardware. Have eagerness learn new IT and customer service skills/techniques. Utilising several in house and external systems. Skill,Knowledgeand Abilities Excellent customer service skills and customer empathy. Strong ability to problemsolveand fault find issues. Great interpersonal and relationship management skills. Possess outstanding communication skills, with the ability to build instant customer rapport. Have confidence when being confronted with new systems (we use lots). Work closely with other departments to drive continuous improvements. Good general IT software and hardware skills to enable both hardware and software support. Flexibility on working hours our Service Desk covers 7 days a week supporting our customers. Shift patterns are 5 days out 7 covering hours from 08:00 to 20:00. Example shift times are 08:00-16:00, 08:30-16:30, 09:00-17:00, 10:00-18:00, 12:00-20:00.
07/05/2026
Full time
About us We are passionate about delivering the latest software and tech to our growing customer base across the UK, Australia & the US. With our Insight Driven and Frictionless Commerce cloud-based applications serving an incredibly diverse range of Retailers, we have become one of the UK's best innovators, winningnumerousawards (including the IT Europa SaaS Awards & UK Cloud Awards) along the way. With our 24 years of experienceprovidinga one stop shop including software, hardware, payments,servicesand telecoms to over 10,000 retail locations we recognize the power of living and breathing our values by being passionate, agile,supportiveand professional at every turn. Work somewhere where your passion and ideas get brought to life, but more importantly get you noticed. Get ahead and join a team who have your back and drive you forward, every day. The Role Our customers and their consumers deserve the best experience.Cybertilloperates a customer centric product and services model which needs people to goabove and beyondwhen responding to our customer's needs when using our product. We are looking for an inspiring 1st Line Service Desk Agent to provide the best technical support to our retailers and join our team in Knowsley. Responsibilities Take ownership of customer support issues logged via email and telephone to quickly diagnose and resolve them. Strive to meet all SLA's set with our customers and work under pressure and within strict timescales. Always use our knowledge base for a first time fix for our customers. Ensure tickets being passed to second line have sufficient detail. Think andoperatepro-actively and highlight patterns to avoid reoccurring issues. Doing investigative work with customer's accounts to find the best solution for all parties Be keen enough to self learn aspects of the company product and hardware. Have eagerness learn new IT and customer service skills/techniques. Utilising several in house and external systems. Skill,Knowledgeand Abilities Excellent customer service skills and customer empathy. Strong ability to problemsolveand fault find issues. Great interpersonal and relationship management skills. Possess outstanding communication skills, with the ability to build instant customer rapport. Have confidence when being confronted with new systems (we use lots). Work closely with other departments to drive continuous improvements. Good general IT software and hardware skills to enable both hardware and software support. Flexibility on working hours our Service Desk covers 7 days a week supporting our customers. Shift patterns are 5 days out 7 covering hours from 08:00 to 20:00. Example shift times are 08:00-16:00, 08:30-16:30, 09:00-17:00, 10:00-18:00, 12:00-20:00.
About Fluent Software Group Fluent Software Group is a growing portfolio of vertical market software businesses operating under Valsoft Corp's decentralized operating model. Fluent partners with mission critical software companies and supports them with proven best practices across pricing, professional services, R&D, M&A integration, and operational excellence - enabling long term sustainable growth. The Role We are looking for a Business Transformation Leader to spearhead value creation across Fluent Software Group's growing portfolio. This is a pivotal role at the heart of our post acquisition strategy, driving integration, accelerating operational excellence, and unlocking the power of AI across newly acquired businesses. As a hands on transformation partner to portfolio company leadership teams, you will lead from the front; embedding Valsoft Playbooks across Pricing, Professional Services, and R&D while championing AI enablement within core operating models. You'll translate best practices into measurable impact, helping businesses scale smarter, faster, and more profitably. This is a senior, high visibility opportunity for a bold change leader who thrives in dynamic, founder led environments. You'll combine strategic vision with operational execution, influence cross functional stakeholders, and deliver tangible results in a decentralized setting where ownership and impact go hand in hand. What You'll Be Responsible For M&A Integration & Value Creation Lead post acquisition integration activities, from diligence through execution, ensuring alignment with Fluent and Valsoft best practices Partner with executive teams of acquired businesses to translate integration objectives into clear operational priorities Establish and continuously improve scalable integration playbooks, checklists, and governance frameworks Track, report, and drive key integration KPIs and value creation metrics Identify integration risks and proactively implement mitigation strategies Act as the central point of coordination between Fluent, Valsoft, and portfolio company stakeholders AI Infusion & Operational Enablement Lead the implementation of AI tools and workflows across portfolio companies Work with business leaders to embed AI into standard operating procedures, improving efficiency, decision making, and scalability Ensure AI adoption aligns with Valsoft best practices, focusing on practical, value driven use cases rather than experimentation for its own sake Support change management and adoption to ensure AI initiatives deliver measurable business outcomes Valsoft Playbook Implementation Drive the rollout and adoption of Valsoft's Pricing Playbook, including value based pricing, discount governance, and monetization optimization Implement the Professional Services Playbook, improving utilization, delivery margins, and customer outcomes Support the adoption of the R&D Playbook, helping teams improve roadmap discipline, prioritization, and development efficiency Partner closely with functional leaders to tailor playbooks to each business while maintaining core standards Financial & Strategic Support Conduct financial analysis across P&L, revenue, cost structures, and operational performance Build and maintain post integration forecasts based on diligence findings and transformation initiatives Support executive decision making with clear insights, structured recommendations, and data driven analysis What We're Looking For Proven experience in business transformation, post merger integration, consulting, or operational leadership within the software industry Proven experience leading cross functional initiatives across pricing, professional services, product/R&D, or operations Strong understanding of SaaS or software business models Experience implementing process improvements or digital/AI enabled transformations Exceptional project and stakeholder management skills, with the ability to influence without authority Comfortable operating in a decentralized, entrepreneurial environment Strong financial acumen and analytical capability Excellent communication skills, with confidence presenting to senior leadership Experience working with globally distributed teams Additional Details Work model: Remote, home based within the UK Office presence: Required in the Woking office approximately up to three times per month Travel: Regular travel to portfolio companies as required Education: Bachelor's degree required; MBA or equivalent experience preferred Language: Fluent English required; additional languages are an asset Right to work: Must be legally authorized to work in the UK
07/05/2026
Full time
About Fluent Software Group Fluent Software Group is a growing portfolio of vertical market software businesses operating under Valsoft Corp's decentralized operating model. Fluent partners with mission critical software companies and supports them with proven best practices across pricing, professional services, R&D, M&A integration, and operational excellence - enabling long term sustainable growth. The Role We are looking for a Business Transformation Leader to spearhead value creation across Fluent Software Group's growing portfolio. This is a pivotal role at the heart of our post acquisition strategy, driving integration, accelerating operational excellence, and unlocking the power of AI across newly acquired businesses. As a hands on transformation partner to portfolio company leadership teams, you will lead from the front; embedding Valsoft Playbooks across Pricing, Professional Services, and R&D while championing AI enablement within core operating models. You'll translate best practices into measurable impact, helping businesses scale smarter, faster, and more profitably. This is a senior, high visibility opportunity for a bold change leader who thrives in dynamic, founder led environments. You'll combine strategic vision with operational execution, influence cross functional stakeholders, and deliver tangible results in a decentralized setting where ownership and impact go hand in hand. What You'll Be Responsible For M&A Integration & Value Creation Lead post acquisition integration activities, from diligence through execution, ensuring alignment with Fluent and Valsoft best practices Partner with executive teams of acquired businesses to translate integration objectives into clear operational priorities Establish and continuously improve scalable integration playbooks, checklists, and governance frameworks Track, report, and drive key integration KPIs and value creation metrics Identify integration risks and proactively implement mitigation strategies Act as the central point of coordination between Fluent, Valsoft, and portfolio company stakeholders AI Infusion & Operational Enablement Lead the implementation of AI tools and workflows across portfolio companies Work with business leaders to embed AI into standard operating procedures, improving efficiency, decision making, and scalability Ensure AI adoption aligns with Valsoft best practices, focusing on practical, value driven use cases rather than experimentation for its own sake Support change management and adoption to ensure AI initiatives deliver measurable business outcomes Valsoft Playbook Implementation Drive the rollout and adoption of Valsoft's Pricing Playbook, including value based pricing, discount governance, and monetization optimization Implement the Professional Services Playbook, improving utilization, delivery margins, and customer outcomes Support the adoption of the R&D Playbook, helping teams improve roadmap discipline, prioritization, and development efficiency Partner closely with functional leaders to tailor playbooks to each business while maintaining core standards Financial & Strategic Support Conduct financial analysis across P&L, revenue, cost structures, and operational performance Build and maintain post integration forecasts based on diligence findings and transformation initiatives Support executive decision making with clear insights, structured recommendations, and data driven analysis What We're Looking For Proven experience in business transformation, post merger integration, consulting, or operational leadership within the software industry Proven experience leading cross functional initiatives across pricing, professional services, product/R&D, or operations Strong understanding of SaaS or software business models Experience implementing process improvements or digital/AI enabled transformations Exceptional project and stakeholder management skills, with the ability to influence without authority Comfortable operating in a decentralized, entrepreneurial environment Strong financial acumen and analytical capability Excellent communication skills, with confidence presenting to senior leadership Experience working with globally distributed teams Additional Details Work model: Remote, home based within the UK Office presence: Required in the Woking office approximately up to three times per month Travel: Regular travel to portfolio companies as required Education: Bachelor's degree required; MBA or equivalent experience preferred Language: Fluent English required; additional languages are an asset Right to work: Must be legally authorized to work in the UK