ZILO

Join the Future of Technology with ZILO At ZILO , we're redefining what's possible in technology. ZILO is the UK-based FinTech specialising in global asset and wealth management software, designed to scale and transform businesses of all types using our own developed AI Technology. Our mission is to digitalise the future of global asset management industry. We are a team of experts with decades of combined experience at leading firms globally, who thrive in fast-paced environments and want to shape the future of digital finance. Every individual plays a key role in driving progress and making a real impact. We continuously strive to innovate and improve. Why work with us? At ZILO , you'll be part of a dynamic and inclusive environment where creativity thrives. We offer the opportunity to work on cutting edge technology, collaborate with talented individuals, and contribute to projects that have a real world impact. We value continuous learning, personal growth, and providing our team with the resources they need to succeed. Ready to shape the future? Let's talk. This role requires regular attendance to the London office in Canary Wharf (E14 5RE), at a frequency of 2-3 days per week. This is a great opportunity for someone who wants to get things done - contributing directly to the delivery of AI powered service models, CRM features, and digital assets capabilities that will shape the future of ZILO's platform. Key Responsibilities: AI Customer Service Evaluate AI-driven customer service solutions (e.g. chatbots, agent assist, LLM-powered workflows) and contribute to delivery planning Execute on defined use cases for wealth platform servicing and adviser support, working within ZILO AI tooling Build and test AI service model prototypes, supporting integration with existing platform infrastructure Contribute to build vs buy assessments and vendor evaluation processes CRM Development (Adviser Journey) Support the design and delivery of a CRM capability that enables the end-to-end adviser journey Document adviser workflows, identify automation opportunities, and help translate them into product features Work closely with product and engineering to execute requirements, integrations, and UX improvements Contribute to CRM architecture decisions and ensure implementation follows best practice Digital Assets & Blockchain Wealth Platforms Support the design, development and documentation of operational processes to support asset servicing within ZILO and partners Contribute to the testing and validation of new digital assets ops workflows, identifying gaps and improvements Help map end-to-end operational journeys covering areas such as custody, settlement and reporting Work with internal teams to ensure digital assets processes are scalable, compliant and ready for go-live Private Markets & Platform Evolution Support the delivery of platform capabilities needed to enable private market access and administration (private equity, private credit, alternatives) Work with engineering and operations to help build out servicing models for private market instruments Document operational, technical, and regulatory challenges and contribute to the delivery plan Execute on agreed platform expansion initiatives, tracking progress and flagging blockers Qualifications Some experience in wealth management, platforms, fintech, or a related financial services environment Exposure to CRM systems and an understanding of adviser or customer facing workflows Proven hands on experience applying AI/ML concepts within customer service, operations, or platform environments Awareness of digital assets, blockchain infrastructure, or tokenisation - with a willingness to go deeper Familiarity with private markets and alternative investments Comfortable executing on defined tasks with attention to detail and a bias for delivery Good communication skills - able to document clearly and work across product, engineering, and business teams Desirable Experience Experience working with UK wealth platforms or adviser technology Practical exposure to LLM frameworks or AI development tooling (e.g. OpenAI, LangChain, Claude API) and ability to evaluate their fit for enterprise use cases Product or solution design experience Consulting or strategy background Benefits Enhanced leave - 38 days inclusive of 8 UK Public Holidays Private Health Care including family cover Life Assurance - 5x salary Employee Assistance Program Company Pension (Salary Sacrifice options available) Access to training and development Buy and Sell holiday scheme The opportunity for "work from anywhere/global mobility"

ZILO is seeking a talented individual to join their team in a role focused on AI customer service and CRM development in London. You will contribute to the design and implementation of cutting-edge technology related to wealth management. This opportunity allows you to engage in real-world projects within a dynamic environment while collaborating closely with experts in the field. The ideal candidate has experience in financial services and an understanding of AI/ML concepts.

We're looking for a Platform Engineer to help build, operate, and improve a GitOps driven blockchain platform running on AWS and Kubernetes. The role sits between infrastructure engineering, platform operations, and delivery enablement, with day to day work spanning Terraform, EKS, Argo CD, Helm based application delivery, CI/CD, observability, and secure environment promotion across multiple environments. You'll work on a platform that supports blockchain workloads and surrounding services including Besu, Hyperledger FireFly, Prometheus/Grafana, and supporting AWS networking and identity components. This role is hybrid and will require regular weekly attendance at our London office (2 3 days per week). Core Responsibilities Build and maintain AWS infrastructure using Terraform. Support and evolve EKS based Kubernetes platforms across multiple environments. Manage application delivery through Argo CD and GitOps workflows. Work with Helm and Kustomize overlays to deploy and promote platform services. Operate and improve core platform components such as: Argo CD External Secrets cert manager Vault Prometheus/Grafana metrics server Support blockchain platform services including: Hyperledger Besu Maintain secure connectivity, IAM roles, ECR based artifact delivery, ingress, DNS, TLS, and environment specific configuration. Contribute to CI/CD and automation using GitHub Actions and shell scripting. Diagnose platform issues across cloud infrastructure, Kubernetes workloads, Argo sync state, networking, secrets, and service integrations. Help drive safe promotion of changes across release branches. Collaborate with engineers to keep changes small, reviewable, reproducible, and aligned with GitOps and infrastructure as code practices. Produce runbooks, operational notes, and platform documentation where needed. Provision and maintain cloud resources such as: VPCs, subnets, routing, Transit Gateway attachments IAM roles and policies KMS and secrets integrations RDS backed platform dependencies EKS clusters and supporting access patterns Define and manage Kubernetes applications and environment overlays in Git. Ensure workloads are deployed using private AWS ECR registries and approved artifact sources. Improve reliability, repeatability, and security of deployment pipelines. Support release engineering and branch based promotion controls. Participate in incident response, troubleshooting, and operational improvement work. Validate infrastructure and platform changes before promotion and production rollout. Qualifications Commercial experience as a Platform Engineer, DevOps Engineer, SRE, or Infrastructure Engineer. Strong hands on experience with AWS. Good working knowledge of Kubernetes administration and troubleshooting. Experience with Amazon EKS. Experience writing and maintaining Terraform. Experience with Helm and Kubernetes manifests. Experience with Argo CD or similar GitOps tooling. Experience with GitHub Actions or equivalent CI/CD tooling. Strong Linux and shell scripting skills. Familiarity with: IAM and cloud security practices Ingress and TLS management DNS and certificate automation Secrets management patterns Observability stacks such as Prometheus and Grafana Comfortable debugging issues across infrastructure, Kubernetes, networking, and deployment pipelines. Desirable Experience Experience with Hyperledger Besu or blockchain infrastructure. Experience supporting multi environment release promotion models. Experience working in strongly controlled GitOps environments where all persistent changes flow through PRs. Benefits Enhanced leave - 38 days inclusive of 8 UK Public Holidays Private Health Care including family cover Life Assurance - 5x salary Employee Assistance Program Company Pension (Salary Sacrifice options available) Access to training and development Buy and Sell holiday scheme The opportunity for "work from anywhere/global mobility"

ZILO is seeking a Platform Engineer to build and operate a GitOps-driven blockchain platform on AWS and Kubernetes. This hybrid role requires 2-3 days per week in the London office. Responsibilities include managing AWS infrastructure, supporting Kubernetes environments, and collaborating with engineers on CI/CD automation. Candidates should have strong experience with AWS, Kubernetes, Terraform, and scripting, and familiarity with blockchain technologies is a plus. Benefits include 38 days of leave, health care, life assurance, and a pension plan.