About Us At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice. We're innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products. Culture matters to us. Celebrated as one of the 'Sunday Times UK's Best Places to Work' companies, our culture as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone. What We Do Tech for good! Our SaaS product Dentally , solves real-world problems across three core areas. Clinical ; AI powered diagnostics and note-taking, giving dentists an extra set of expert eyes on every x ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds. Practice Management - Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging. Patient Experience - A digital-first experience that empowers patients to manage appointments, complete medical forms, and make payments - all from their own device. No more old-school phone calls and paper forms. Our Culture We are problem solvers, not ticket takers, and we champion creative problem-solving.Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user's experience. Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. By delivering top-tier service, crafting innovative solutions, and offering proactive support, we are not just meeting expectations-we are creating long-lasting partnerships that drive positive outcomes. Your Impact As a Team Lead in the support team, you will work within the team and alongside our practices. Responsible for your team, reporting to and working closely with the Support Manager, you will play a key role in executing our business and departmental strategies. This role requires the ability to lead and inspire your team to achieve set targets (Call targets, customer outcomes, NPS and retention). What You'll do Lead and develop a high-performing team, motivating and inspiring your team to reach and exceed all set targets and KPIs Coach team members in best practices, fostering a culture of continuous development Ensure all team members have clear, up-to-date Individual Development Plans (IDPs), and receive regular performance reviews and meaningful 1:1 conversations to support growth, engagement, and accountability Maintain a trusting, collaborative environment, enabling the team to thrive Lead the recruitment efforts for your team, identifying and hiring top talent Promote an inclusive and diverse culture, in line with the Henry Schein One values What You'll Bring With You Experience on a support desk and managing teams through change Ability to collaborate and coordinate work with multiple departments and stakeholders Ability to multi-task and stay organised in a dynamic work environment, with excellent attention to detail Innovative and creative, with the ability to develop, deliver and evaluate brilliant ideas Credible, confident and articulate, with excellent communication and presentation skills Uncover needs, and be able to challenge customer assumptions in a constructive and business-like fashion Excellent independent decision making, analysis and problem-solving skills Highly developed interpersonal and relationship skills Excellent verbal and written communication skills Solid experience in coaching, developing and motivating staff Diversity Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We're making a difference every day and you can too. Our Values Everyone at Henry Schein One is encouraged to live and demonstrate our core values: Community Each Person is as Important as the Next Open Communication Diversity & Inclusion Caring Corporate Citizenship Shared Success Career Ethics Recognise Creativity & Encourage it People are our Greatest Asset Our Hiring Process We've made our process as simple as possible whilst also allowing youto meet multiple members of the team, giving us valuable viewpoints on your experience. For most roles, all interviews are viaZoom and we aim to get you through out process in about 2 weeks. We look forward to hearing from you :)
25/06/2026
Full time
About Us At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice. We're innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products. Culture matters to us. Celebrated as one of the 'Sunday Times UK's Best Places to Work' companies, our culture as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone. What We Do Tech for good! Our SaaS product Dentally , solves real-world problems across three core areas. Clinical ; AI powered diagnostics and note-taking, giving dentists an extra set of expert eyes on every x ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds. Practice Management - Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging. Patient Experience - A digital-first experience that empowers patients to manage appointments, complete medical forms, and make payments - all from their own device. No more old-school phone calls and paper forms. Our Culture We are problem solvers, not ticket takers, and we champion creative problem-solving.Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user's experience. Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. By delivering top-tier service, crafting innovative solutions, and offering proactive support, we are not just meeting expectations-we are creating long-lasting partnerships that drive positive outcomes. Your Impact As a Team Lead in the support team, you will work within the team and alongside our practices. Responsible for your team, reporting to and working closely with the Support Manager, you will play a key role in executing our business and departmental strategies. This role requires the ability to lead and inspire your team to achieve set targets (Call targets, customer outcomes, NPS and retention). What You'll do Lead and develop a high-performing team, motivating and inspiring your team to reach and exceed all set targets and KPIs Coach team members in best practices, fostering a culture of continuous development Ensure all team members have clear, up-to-date Individual Development Plans (IDPs), and receive regular performance reviews and meaningful 1:1 conversations to support growth, engagement, and accountability Maintain a trusting, collaborative environment, enabling the team to thrive Lead the recruitment efforts for your team, identifying and hiring top talent Promote an inclusive and diverse culture, in line with the Henry Schein One values What You'll Bring With You Experience on a support desk and managing teams through change Ability to collaborate and coordinate work with multiple departments and stakeholders Ability to multi-task and stay organised in a dynamic work environment, with excellent attention to detail Innovative and creative, with the ability to develop, deliver and evaluate brilliant ideas Credible, confident and articulate, with excellent communication and presentation skills Uncover needs, and be able to challenge customer assumptions in a constructive and business-like fashion Excellent independent decision making, analysis and problem-solving skills Highly developed interpersonal and relationship skills Excellent verbal and written communication skills Solid experience in coaching, developing and motivating staff Diversity Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We're making a difference every day and you can too. Our Values Everyone at Henry Schein One is encouraged to live and demonstrate our core values: Community Each Person is as Important as the Next Open Communication Diversity & Inclusion Caring Corporate Citizenship Shared Success Career Ethics Recognise Creativity & Encourage it People are our Greatest Asset Our Hiring Process We've made our process as simple as possible whilst also allowing youto meet multiple members of the team, giving us valuable viewpoints on your experience. For most roles, all interviews are viaZoom and we aim to get you through out process in about 2 weeks. We look forward to hearing from you :)
About You You are an ambitious career-driven individual who is highly self-motivated and can work independently or collaboratively within the department. You have strong communication and interpersonal skills. You enjoy working in a fast-paced and changing environment. You will be confident in learning the software, building your knowledge and being able to talk confidently with our customers. You will develop relationships with our customers, be empathetic and work with them so they leave the conversation more knowledgeable than when they joined. What you'll be doing Coaching customers through their queries relating to their software via different forms of communication (phone and online chat). Empathetically approaching customers questions and reassuring them you're able to help them. Professionally and politely encouraging our customers to adopt a self-serve approach by sharing the relevant Support Document with them to guide them to a solution whilst ensuring they know you are with them every step of the way. Troubleshoot any questions from our customers where the answer is not instantly obvious, using all resources available to you to achieve this. Empowering our customers to get the best of our software so they can deliver vital patient care and make their lives easier. Your personal attributes Great communication and collaboration skills working with business stakeholders. Show initiative and ability to analyse situations with a level of technical expertise. Strong attention to detail. Highly organised. Ability to stay calm under pressure. Excellent verbal and written communication skills. Empathetic and authentic, approachable and friendly. Inquisitive and interested, able to identify problems and present solutions. Self-motivated and diligent, and self-aware of their own training requirements and happy to seek support and develop their own knowledge. Diversity All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We're making a difference every day and you can too.
13/06/2026
Full time
About You You are an ambitious career-driven individual who is highly self-motivated and can work independently or collaboratively within the department. You have strong communication and interpersonal skills. You enjoy working in a fast-paced and changing environment. You will be confident in learning the software, building your knowledge and being able to talk confidently with our customers. You will develop relationships with our customers, be empathetic and work with them so they leave the conversation more knowledgeable than when they joined. What you'll be doing Coaching customers through their queries relating to their software via different forms of communication (phone and online chat). Empathetically approaching customers questions and reassuring them you're able to help them. Professionally and politely encouraging our customers to adopt a self-serve approach by sharing the relevant Support Document with them to guide them to a solution whilst ensuring they know you are with them every step of the way. Troubleshoot any questions from our customers where the answer is not instantly obvious, using all resources available to you to achieve this. Empowering our customers to get the best of our software so they can deliver vital patient care and make their lives easier. Your personal attributes Great communication and collaboration skills working with business stakeholders. Show initiative and ability to analyse situations with a level of technical expertise. Strong attention to detail. Highly organised. Ability to stay calm under pressure. Excellent verbal and written communication skills. Empathetic and authentic, approachable and friendly. Inquisitive and interested, able to identify problems and present solutions. Self-motivated and diligent, and self-aware of their own training requirements and happy to seek support and develop their own knowledge. Diversity All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We're making a difference every day and you can too.
About Us At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice. We're innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products. Culture matters to us. Celebrated as one of the 'Sunday Times UK's Best Places to Work' companies, our culture as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone. What We Do Tech for good! Our SaaS product Dentally , solves real-world problems across three core areas. Clinical ; AI powered diagnostics and note-taking, giving dentists an extra set of expert eyes on every x ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds. Practice Management - Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging. Patient Experience - A digital-first experience that empowers patients to manage appointments, complete medical forms, and make payments - all from their own device. No more old-school phone calls and paper forms. Our Culture We are problem solvers, not ticket takers, and we champion creative problem-solving.Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user's experience. Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. By delivering top-tier service, crafting innovative solutions, and offering proactive support, we are not just meeting expectations-we are creating long-lasting partnerships that drive positive outcomes. Your Impact As a Team Lead in the support team, you will work within the team and alongside our practices. Responsible for your team, reporting to and working closely with the Support Manager, you will play a key role in executing our business and departmental strategies. This role requires the ability to lead and inspire your team to achieve set targets (Call targets, customer outcomes, NPS and retention). What You'll do Lead and develop a high-performing team, motivating and inspiring your team to reach and exceed all set targets and KPIs Coach team members in best practices, fostering a culture of continuous development Ensure all team members have clear, up-to-date Individual Development Plans (IDPs), and receive regular performance reviews and meaningful 1:1 conversations to support growth, engagement, and accountability Maintain a trusting, collaborative environment, enabling the team to thrive Lead the recruitment efforts for your team, identifying and hiring top talent Promote an inclusive and diverse culture, in line with the Henry Schein One values What You'll Bring With You Experience on a support desk and managing teams through change Ability to collaborate and coordinate work with multiple departments and stakeholders Ability to multi-task and stay organised in a dynamic work environment, with excellent attention to detail Innovative and creative, with the ability to develop, deliver and evaluate brilliant ideas Credible, confident and articulate, with excellent communication and presentation skills Uncover needs, and be able to challenge customer assumptions in a constructive and business-like fashion Excellent independent decision making, analysis and problem-solving skills Highly developed interpersonal and relationship skills Excellent verbal and written communication skills Solid experience in coaching, developing and motivating staff Diversity Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We're making a difference every day and you can too. Our Values Everyone at Henry Schein One is encouraged to live and demonstrate our core values: Community Each Person is as Important as the Next Open Communication Diversity & Inclusion Caring Corporate Citizenship Shared Success Career Ethics Recognise Creativity & Encourage it People are our Greatest Asset Our Hiring Process We've made our process as simple as possible whilst also allowing youto meet multiple members of the team, giving us valuable viewpoints on your experience. For most roles, all interviews are viaZoom and we aim to get you through out process in about 2 weeks. We look forward to hearing from you :)
29/05/2026
Full time
About Us At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice. We're innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products. Culture matters to us. Celebrated as one of the 'Sunday Times UK's Best Places to Work' companies, our culture as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone. What We Do Tech for good! Our SaaS product Dentally , solves real-world problems across three core areas. Clinical ; AI powered diagnostics and note-taking, giving dentists an extra set of expert eyes on every x ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds. Practice Management - Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging. Patient Experience - A digital-first experience that empowers patients to manage appointments, complete medical forms, and make payments - all from their own device. No more old-school phone calls and paper forms. Our Culture We are problem solvers, not ticket takers, and we champion creative problem-solving.Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user's experience. Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. By delivering top-tier service, crafting innovative solutions, and offering proactive support, we are not just meeting expectations-we are creating long-lasting partnerships that drive positive outcomes. Your Impact As a Team Lead in the support team, you will work within the team and alongside our practices. Responsible for your team, reporting to and working closely with the Support Manager, you will play a key role in executing our business and departmental strategies. This role requires the ability to lead and inspire your team to achieve set targets (Call targets, customer outcomes, NPS and retention). What You'll do Lead and develop a high-performing team, motivating and inspiring your team to reach and exceed all set targets and KPIs Coach team members in best practices, fostering a culture of continuous development Ensure all team members have clear, up-to-date Individual Development Plans (IDPs), and receive regular performance reviews and meaningful 1:1 conversations to support growth, engagement, and accountability Maintain a trusting, collaborative environment, enabling the team to thrive Lead the recruitment efforts for your team, identifying and hiring top talent Promote an inclusive and diverse culture, in line with the Henry Schein One values What You'll Bring With You Experience on a support desk and managing teams through change Ability to collaborate and coordinate work with multiple departments and stakeholders Ability to multi-task and stay organised in a dynamic work environment, with excellent attention to detail Innovative and creative, with the ability to develop, deliver and evaluate brilliant ideas Credible, confident and articulate, with excellent communication and presentation skills Uncover needs, and be able to challenge customer assumptions in a constructive and business-like fashion Excellent independent decision making, analysis and problem-solving skills Highly developed interpersonal and relationship skills Excellent verbal and written communication skills Solid experience in coaching, developing and motivating staff Diversity Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We're making a difference every day and you can too. Our Values Everyone at Henry Schein One is encouraged to live and demonstrate our core values: Community Each Person is as Important as the Next Open Communication Diversity & Inclusion Caring Corporate Citizenship Shared Success Career Ethics Recognise Creativity & Encourage it People are our Greatest Asset Our Hiring Process We've made our process as simple as possible whilst also allowing youto meet multiple members of the team, giving us valuable viewpoints on your experience. For most roles, all interviews are viaZoom and we aim to get you through out process in about 2 weeks. We look forward to hearing from you :)