CNWL
Job overview The Business Intelligence Lead is an exciting role responsible for the development and delivery of evidence to understand the health of the Hillingdon population and to design, monitor and improve the services we provide. The role will embed a Population Health Management approach and lead on analysis and evaluation to support improvement across the Place Based Partnership. Main duties of the job The post holder will be working closely with the HHCP Partners BI teams, Hillingdon Council's public health team, and colleagues and external partners across the London Borough of Hillingdon to deliver the data and analytical requirements for the various work streams that support Hillingdon priorities. The role will develop an understanding of what data, and evidence is needed by place-based teams and will design analysis plans to provide that evidence. The post holder will be expert in relevant data sources and will deliver analysis and visualisation. The post holder will interpret results and work with programme leads to use these to propose avenues for improving health and care. They will communicate complex and technical methods and findings clearly to a range of audiences. Collaboration and partnership working is a key part of the role and the post holder will engage proactively and widely with service leads, clinicians, analysts, data holders, residents and other stakeholders and will take a collaborative approach to all their work. They will be committed to improving population health and reducing health inequalities, inquisitive about health challenges, and able to see how data and evidence can be used to address these. Working for our organisation The postholder will be working in the Core team of the Place-based Partnership. The team is friendly and supportive, enjoys hybrid working opportunities, and encourages innovation and self development. Detailed job description and main responsibilities Strategic focus Provide analytical leadership and insight to support the objective of the Pace Based Partnership priorities adopting a population health management approach Assess the analytical needs of place-based care and design and deliver bespoke analysis to meet these needs and to review these needs on a regular basis. Work with partners across HHCP to set the strategy and priorities for analytical projects that deliver maximum impact Promote collaboration with other analysts working in the system to identify areas of joint working on analytical projects that will have impact across West and North London. Advise and inform directors and senior leaders in the use of evidence and analysis in decision-making, planning, performance managing, commissioning and population health management. Present highly complex analytical information about projects, initiatives and services to a wide range of stakeholders in a formal setting and at board level. Develop research which supports evidence-based decision-making and puts resident outcomes at the heart of what the partnership does Set the strategic direction for using Whole System Integrated Care data to address analytical questions relevant to the work of Hillingdon Place. Operational focus Co-ordinate data requirements with central data teams to promote population health data approaches and allow linked data to be used to support effective complex case management and case finding. Prioritise and coordinate tight and often conflicting deadlines with short-term and more involved, highly complex tasks at place and system level Analyse highly complex and varied datasets, using advanced data manipulation and statistical techniques and create visualisations using modern analytical tools such as R and Python. You understand the principals of reproducible analysis and progress towards delivering Reproducible Analytical Pipelines for reporting where appropriate to reduce duplication of work and ensure analytical quality. Work collaboratively with place-based teams to deliver analysis and insight that informs focus areas and possible interventions with a focus on narrowing health inequalities. Keep abreast of emerging approaches and best practice in PHM and locally implement analytical techniques to address health inequalities and focus on prevention. Design and deliver deep dive analysis, apply techniques such as regression analysis and age standardisation to understand the drivers of inequality and opportunities for improved healthcare. Support with the evaluation of initiatives, implementing a Theory of Change approach to understand the effectiveness of approaches. Lead on the application of predictive and advanced analytical techniques and collaborate with senior stakeholders to define the topics in an NHS system where predictive analytics will potentially bring greatest health benefits Work effectively with clinical colleagues and cross-functional teams to identify key improvement areas and changes in patterns and trends. Understand what the impact of possible interventions could be. Communicate analytical findings effectively to deliver impact for a range of audiences. You will consider how you can lead conversations to promote evidence-based decision making and promote analytically sound ways of using data with stakeholders. You will use creative and engaging communication styles and visualisation to support the communication of analytical findings. Be the local information subject matter expert on: analysis of population health, performance and activity, core NHS datasets including Acute, Mental health, Community, Primary care and standardised coding systems such as ICD10 and SNOMED Leadership focus Manage, motivate and inspire team members, investing time in their development identifying training needs. Build effective relationships with colleagues at all levels through open communication and constructive feedback. Responsible for establishing governance, monitoring progress, managing risks and issues and ensuring business readiness for the change. Responsible for leading a defined set of interdependent projects and associated business change activities. Person specification Education and Qualifications Educated to Masters Degree level or equivalent in an appropriate field to analytics (e.g. numerical/ quantitative - Mathematics, Statistics, Physics, Engineering or Computer Science) or significant experience of working at a similar level in specialist area. Experience Extensive experience in leading on collecting, analysing, interpreting and presenting data. Experience working with multiple large and complex datasets to design and implement analysis that provides actionable insight. Experience designing and applying population health management techniques to identify inequalities. Experience of evaluating national guidance and ability to transfer this to technical deliverables for the team and protocols for non-specialist staff. Experience building relationships with stakeholders to understand the analytical needs of their programmes and designing and delivering this analysis. Experience applying predictive analytical techniques eg risk prediction, demand forecasting, regression. Experience leading analytical projects from end to end, liaising with stakeholders and defining project tasks. Experience taking national policy documents and translating into analytical plans to support local deliver. Experience designing and delivering training for others on analytical approaches and supporting others to use data products effectively. Experience working with and deriving insight from ICD10 and SNOMED codes. Experience using Whole System Integrated Care (WSIC) platform or similar linked data resources (eg OpenSAFELY or Clinical Practice Research Datalink). Skills and Knowledge Data manipulation skills with ability to interpret, consolidate, and present trends and significance. Understanding of NHS datasets, particularly using patient level data and understanding of data quality issues. Knowledge of NHS data standards, the NHS data model and the data dictionary. Knowledge of NHS and social care datasets and key performance indicators. Knowledge and understanding of information governance. Data wrangling and visualisation skills - able to use a range of analytical tools to clean, structure and transform data and create interesting visualisations that communicate analysis effectively. Advanced SQL scripting skills - able to design queries to answer analytical questions. Coding in R/Python. Statistical expertise to apply techniques such as odds ratios, confidence intervals and age standardisation and explain their necessity to non-analysts. Ability to carry out and direct complex analysis like demand and capacity analysis, needs analysis, segmentation and regression analysis. Ability to operationalise and automate activities for the efficient and timely production of data products e.g. reproducible analytical pipeline (rap). Demonstrable skills in communication and presentation of complex concepts and information which may include difficult and controversial issues, across a wide range of audiences. Understanding of evaluation approaches including Theory of Change and ability to understand analysis to assess the effectiveness of interventions. . click apply for full job details
Job overview The Business Intelligence Lead is an exciting role responsible for the development and delivery of evidence to understand the health of the Hillingdon population and to design, monitor and improve the services we provide. The role will embed a Population Health Management approach and lead on analysis and evaluation to support improvement across the Place Based Partnership. Main duties of the job The post holder will be working closely with the HHCP Partners BI teams, Hillingdon Council's public health team, and colleagues and external partners across the London Borough of Hillingdon to deliver the data and analytical requirements for the various work streams that support Hillingdon priorities. The role will develop an understanding of what data, and evidence is needed by place-based teams and will design analysis plans to provide that evidence. The post holder will be expert in relevant data sources and will deliver analysis and visualisation. The post holder will interpret results and work with programme leads to use these to propose avenues for improving health and care. They will communicate complex and technical methods and findings clearly to a range of audiences. Collaboration and partnership working is a key part of the role and the post holder will engage proactively and widely with service leads, clinicians, analysts, data holders, residents and other stakeholders and will take a collaborative approach to all their work. They will be committed to improving population health and reducing health inequalities, inquisitive about health challenges, and able to see how data and evidence can be used to address these. Working for our organisation The postholder will be working in the Core team of the Place-based Partnership. The team is friendly and supportive, enjoys hybrid working opportunities, and encourages innovation and self development. Detailed job description and main responsibilities Strategic focus Provide analytical leadership and insight to support the objective of the Pace Based Partnership priorities adopting a population health management approach Assess the analytical needs of place-based care and design and deliver bespoke analysis to meet these needs and to review these needs on a regular basis. Work with partners across HHCP to set the strategy and priorities for analytical projects that deliver maximum impact Promote collaboration with other analysts working in the system to identify areas of joint working on analytical projects that will have impact across West and North London. Advise and inform directors and senior leaders in the use of evidence and analysis in decision-making, planning, performance managing, commissioning and population health management. Present highly complex analytical information about projects, initiatives and services to a wide range of stakeholders in a formal setting and at board level. Develop research which supports evidence-based decision-making and puts resident outcomes at the heart of what the partnership does Set the strategic direction for using Whole System Integrated Care data to address analytical questions relevant to the work of Hillingdon Place. Operational focus Co-ordinate data requirements with central data teams to promote population health data approaches and allow linked data to be used to support effective complex case management and case finding. Prioritise and coordinate tight and often conflicting deadlines with short-term and more involved, highly complex tasks at place and system level Analyse highly complex and varied datasets, using advanced data manipulation and statistical techniques and create visualisations using modern analytical tools such as R and Python. You understand the principals of reproducible analysis and progress towards delivering Reproducible Analytical Pipelines for reporting where appropriate to reduce duplication of work and ensure analytical quality. Work collaboratively with place-based teams to deliver analysis and insight that informs focus areas and possible interventions with a focus on narrowing health inequalities. Keep abreast of emerging approaches and best practice in PHM and locally implement analytical techniques to address health inequalities and focus on prevention. Design and deliver deep dive analysis, apply techniques such as regression analysis and age standardisation to understand the drivers of inequality and opportunities for improved healthcare. Support with the evaluation of initiatives, implementing a Theory of Change approach to understand the effectiveness of approaches. Lead on the application of predictive and advanced analytical techniques and collaborate with senior stakeholders to define the topics in an NHS system where predictive analytics will potentially bring greatest health benefits Work effectively with clinical colleagues and cross-functional teams to identify key improvement areas and changes in patterns and trends. Understand what the impact of possible interventions could be. Communicate analytical findings effectively to deliver impact for a range of audiences. You will consider how you can lead conversations to promote evidence-based decision making and promote analytically sound ways of using data with stakeholders. You will use creative and engaging communication styles and visualisation to support the communication of analytical findings. Be the local information subject matter expert on: analysis of population health, performance and activity, core NHS datasets including Acute, Mental health, Community, Primary care and standardised coding systems such as ICD10 and SNOMED Leadership focus Manage, motivate and inspire team members, investing time in their development identifying training needs. Build effective relationships with colleagues at all levels through open communication and constructive feedback. Responsible for establishing governance, monitoring progress, managing risks and issues and ensuring business readiness for the change. Responsible for leading a defined set of interdependent projects and associated business change activities. Person specification Education and Qualifications Educated to Masters Degree level or equivalent in an appropriate field to analytics (e.g. numerical/ quantitative - Mathematics, Statistics, Physics, Engineering or Computer Science) or significant experience of working at a similar level in specialist area. Experience Extensive experience in leading on collecting, analysing, interpreting and presenting data. Experience working with multiple large and complex datasets to design and implement analysis that provides actionable insight. Experience designing and applying population health management techniques to identify inequalities. Experience of evaluating national guidance and ability to transfer this to technical deliverables for the team and protocols for non-specialist staff. Experience building relationships with stakeholders to understand the analytical needs of their programmes and designing and delivering this analysis. Experience applying predictive analytical techniques eg risk prediction, demand forecasting, regression. Experience leading analytical projects from end to end, liaising with stakeholders and defining project tasks. Experience taking national policy documents and translating into analytical plans to support local deliver. Experience designing and delivering training for others on analytical approaches and supporting others to use data products effectively. Experience working with and deriving insight from ICD10 and SNOMED codes. Experience using Whole System Integrated Care (WSIC) platform or similar linked data resources (eg OpenSAFELY or Clinical Practice Research Datalink). Skills and Knowledge Data manipulation skills with ability to interpret, consolidate, and present trends and significance. Understanding of NHS datasets, particularly using patient level data and understanding of data quality issues. Knowledge of NHS data standards, the NHS data model and the data dictionary. Knowledge of NHS and social care datasets and key performance indicators. Knowledge and understanding of information governance. Data wrangling and visualisation skills - able to use a range of analytical tools to clean, structure and transform data and create interesting visualisations that communicate analysis effectively. Advanced SQL scripting skills - able to design queries to answer analytical questions. Coding in R/Python. Statistical expertise to apply techniques such as odds ratios, confidence intervals and age standardisation and explain their necessity to non-analysts. Ability to carry out and direct complex analysis like demand and capacity analysis, needs analysis, segmentation and regression analysis. Ability to operationalise and automate activities for the efficient and timely production of data products e.g. reproducible analytical pipeline (rap). Demonstrable skills in communication and presentation of complex concepts and information which may include difficult and controversial issues, across a wide range of audiences. Understanding of evaluation approaches including Theory of Change and ability to understand analysis to assess the effectiveness of interventions. . click apply for full job details
CNWL
Job Title Neurodiversity Business Manager - Adult ADHD Service (Band 6, Band 6). Grade: NHS AfC: Band 6 - Full-time (37.5 hours per week, Monday to Friday). Fixed term contract of 24 months (renewable). Site: The Kingswood Centre, Kingsbury, London. Closing Date: 19/07/:59. Salary & Benefits £45,953 - £54,254 per annum inclusive of Health and Care (HCAS). Pro rata if part time. Benefits: Generous relocation package (subject to eligibility assessment), flexible working options (including bank assignments) and a comprehensive benefits package. Job Overview CNWL is seeking an experienced Business Manager to support our newly structured Adult ADHD Service at The Kingswood Centre. The role is full time and hybrid, with support and oversight from senior leadership. Sponsorship & Immigration This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the temporary exemption or hold a valid right to work in the UK. Applicants must provide documentary evidence of their work status. Role eligibility also depends on meeting the salary threshold for the relevant SOC code. Main Duties Oversee continual review and evaluation of all administrative systems and procedures to drive improvements. Ensure ADHD administrators focus on high quality patient care and service delivery. Compile, evaluate, and interpret data to guide decision making and enhance performance. Create reports on key performance data, identify trends, and provide practical insights for resource management. Maintain clear communication with clinical and administrative teams. Working for Our Organisation The postholder provides clear leadership within the Neurodiversity service, ensuring efficient and robust processes that support service users. The role reports directly to the Operational Manager and contributes to workforce development, governance, and patient outcomes. Detailed Job Description & Responsibilities Administration Team & Process Management Plan, coordinate, and manage the workload of the administration team, ensuring timely and effective service to clinical teams. Manage rota planning and flexible working arrangements to maintain service cover. Develop and maintain a staffing plan reflecting demand, workforce requirements, and budget. Lead recruitment activity, including vacancy review, interview panels, and induction of new staff. Plan and oversee administrative processes, information requests, and service communications. Continuously review and evaluate administrative systems and procedures for efficiency and quality. Supervise and manage the administrative team, ensuring tasks meet required timescales. Monitor workload pressures and staffing gaps, reallocating work as needed. Ensure clear communication across teams and adjust procedures in response to changing needs. Coordinate patient and carer requests for medical records, ensuring statutory timelines are met. Maintain adequate levels of stationery, office supplies, and clinical equipment. Use service data to monitor operational performance and support decision making. Ensure accuracy and timeliness of administrative and performance data. Data Analysis Collect, process, and combine data from Tableau and SystmOne to create reports supporting referral management and clinical activity. Oversee and coordinate new assessments, tracking progress toward targets and preparing comprehensive reports. Analyse key metrics such as DNA (Did Not Attend) and clinic cancellation data, producing detailed reports for operational meetings. Ensure accurate collating of clinical statistical data for KPI reporting. Develop automated processes for regular report production to improve efficiency, accuracy, and consistency. Work closely with clinical and operational teams to maintain accurate, relevant, and actionable data. Communicate complex data findings clearly to non technical staff. Provide information for Freedom of Information and Access to Records requests. Person Specification Education and Qualifications Degree level education or equivalent experience in a specialist area. Previous Experience Project management experience. Experience providing professional guidance on administrative systems and processes. Ability to produce reports and statistical data for senior management. Knowledge of performance management techniques and development plans. Delivery of objectives within a changing environment. Engagement with stakeholders at all levels, including external agencies. Robust decision making and independent initiative. Effective communication with service users and carers in a mental health setting. Proficiency in Microsoft Office (Outlook, PowerPoint, Excel). Experience in an ADHD, healthcare, or similar setting. Knowledge of clinical systems such as SystmOne. Audit and statistical analysis experience. Understanding of NHS structure and current issues facing NHS Trusts. Skills Excellent interpersonal and communication skills, able to build good working relationships. Analytical thinking and sound judgement, even in difficult or pressured situations. Decision making on complex and contentious issues. Numeracy skills and understanding of financial concepts. IT skills for producing complex information. Organizational skills for planning and prioritizing workload. Responsibilities for Service Development/Human Resources Propose policies or changes in response to service needs. Develop and implement related business policies across the service. Manage and develop information systems in line with best practice. Support staff management in relation to HR policies. Other Professional, flexible, adaptable, diligent, diplomatic, pro active, motivational, and innovative team player. Understand and implement the equal opportunities policy at an appropriate level. Promote anti discriminatory and anti racist practices. Support a 7 day a week service model. Equalities and Safeguarding CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults. Compliance & Disclosure This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) and the 2020 Order. Disclosure to the Disclosure and Barring Service will be required.
Job Title Neurodiversity Business Manager - Adult ADHD Service (Band 6, Band 6). Grade: NHS AfC: Band 6 - Full-time (37.5 hours per week, Monday to Friday). Fixed term contract of 24 months (renewable). Site: The Kingswood Centre, Kingsbury, London. Closing Date: 19/07/:59. Salary & Benefits £45,953 - £54,254 per annum inclusive of Health and Care (HCAS). Pro rata if part time. Benefits: Generous relocation package (subject to eligibility assessment), flexible working options (including bank assignments) and a comprehensive benefits package. Job Overview CNWL is seeking an experienced Business Manager to support our newly structured Adult ADHD Service at The Kingswood Centre. The role is full time and hybrid, with support and oversight from senior leadership. Sponsorship & Immigration This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the temporary exemption or hold a valid right to work in the UK. Applicants must provide documentary evidence of their work status. Role eligibility also depends on meeting the salary threshold for the relevant SOC code. Main Duties Oversee continual review and evaluation of all administrative systems and procedures to drive improvements. Ensure ADHD administrators focus on high quality patient care and service delivery. Compile, evaluate, and interpret data to guide decision making and enhance performance. Create reports on key performance data, identify trends, and provide practical insights for resource management. Maintain clear communication with clinical and administrative teams. Working for Our Organisation The postholder provides clear leadership within the Neurodiversity service, ensuring efficient and robust processes that support service users. The role reports directly to the Operational Manager and contributes to workforce development, governance, and patient outcomes. Detailed Job Description & Responsibilities Administration Team & Process Management Plan, coordinate, and manage the workload of the administration team, ensuring timely and effective service to clinical teams. Manage rota planning and flexible working arrangements to maintain service cover. Develop and maintain a staffing plan reflecting demand, workforce requirements, and budget. Lead recruitment activity, including vacancy review, interview panels, and induction of new staff. Plan and oversee administrative processes, information requests, and service communications. Continuously review and evaluate administrative systems and procedures for efficiency and quality. Supervise and manage the administrative team, ensuring tasks meet required timescales. Monitor workload pressures and staffing gaps, reallocating work as needed. Ensure clear communication across teams and adjust procedures in response to changing needs. Coordinate patient and carer requests for medical records, ensuring statutory timelines are met. Maintain adequate levels of stationery, office supplies, and clinical equipment. Use service data to monitor operational performance and support decision making. Ensure accuracy and timeliness of administrative and performance data. Data Analysis Collect, process, and combine data from Tableau and SystmOne to create reports supporting referral management and clinical activity. Oversee and coordinate new assessments, tracking progress toward targets and preparing comprehensive reports. Analyse key metrics such as DNA (Did Not Attend) and clinic cancellation data, producing detailed reports for operational meetings. Ensure accurate collating of clinical statistical data for KPI reporting. Develop automated processes for regular report production to improve efficiency, accuracy, and consistency. Work closely with clinical and operational teams to maintain accurate, relevant, and actionable data. Communicate complex data findings clearly to non technical staff. Provide information for Freedom of Information and Access to Records requests. Person Specification Education and Qualifications Degree level education or equivalent experience in a specialist area. Previous Experience Project management experience. Experience providing professional guidance on administrative systems and processes. Ability to produce reports and statistical data for senior management. Knowledge of performance management techniques and development plans. Delivery of objectives within a changing environment. Engagement with stakeholders at all levels, including external agencies. Robust decision making and independent initiative. Effective communication with service users and carers in a mental health setting. Proficiency in Microsoft Office (Outlook, PowerPoint, Excel). Experience in an ADHD, healthcare, or similar setting. Knowledge of clinical systems such as SystmOne. Audit and statistical analysis experience. Understanding of NHS structure and current issues facing NHS Trusts. Skills Excellent interpersonal and communication skills, able to build good working relationships. Analytical thinking and sound judgement, even in difficult or pressured situations. Decision making on complex and contentious issues. Numeracy skills and understanding of financial concepts. IT skills for producing complex information. Organizational skills for planning and prioritizing workload. Responsibilities for Service Development/Human Resources Propose policies or changes in response to service needs. Develop and implement related business policies across the service. Manage and develop information systems in line with best practice. Support staff management in relation to HR policies. Other Professional, flexible, adaptable, diligent, diplomatic, pro active, motivational, and innovative team player. Understand and implement the equal opportunities policy at an appropriate level. Promote anti discriminatory and anti racist practices. Support a 7 day a week service model. Equalities and Safeguarding CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults. Compliance & Disclosure This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) and the 2020 Order. Disclosure to the Disclosure and Barring Service will be required.