Test Triangle Ltd

We are seeking a highly skilled React Developer with strong UX Design expertise to design and build intuitive, scalable, and user centric web applications. The ideal candidate should have hands on experience in React development and a deep understanding of user experience principles, wireframing, prototyping, accessibility, and responsive design. The candidate will collaborate closely with Product Owners, Business Analysts, UX Designers, and Engineering teams to transform business requirements into engaging digital experiences. Key Responsibilities React Development Develop modern, responsive web applications using React.js. Build reusable UI components and front end libraries. Implement state management using Redux, Context API, or equivalent frameworks. Integrate REST APIs and backend services. Optimize applications for performance, scalability, and security. Participate in code reviews, testing, and CI/CD deployment activities. UX Design Create user journeys, wireframes, mockups, and interactive prototypes. Conduct user research and usability analysis. Design intuitive experiences aligned with business goals. Develop and maintain design systems and component libraries. Ensure compliance with accessibility standards (WCAG). Collaborate with stakeholders to validate design concepts and improve user satisfaction. Work closely with product teams to translate requirements into user friendly solutions. Partner with developers to ensure design feasibility and consistency. Contribute to Agile ceremonies, sprint planning, and estimation activities.

Test Triangle Ltd is seeking a Senior Program Test Manager in the UK with extensive experience in QA and Delivery Test Management for complex transformation programmes. The ideal candidate will have over 20 years of experience, including managing Finance & Actuarial programs and delivering on IFRS 17 initiatives. Responsibilities include developing Test strategies, managing integrations, and collaborating with cross-functional teams to ensure comprehensive test coverage and operational stability.

Requirements Preferably served as Senior Program Test Manager or has 20+ years' experience in QA / Quality Engineering (technical background preferred). 10+ years' experience in Delivery Test Management on strategic, complex transformation programmes. Proven experience in managing Finance & Actuarial programs. Should have delivered IFRS 17 or similar programme. UK-based candidate. Master's degree in a STEM subject. Availability: Less than 1 month. Key Responsibilities Develop and lead the Test strategy, planning, and scheduling across multiple releases within the transformation programme. Manage system integration, data validation, UAT, regression, and Operational Acceptance Testing (OAT) across Policy and claims administration platforms, and related financial systems. Collaborate with Actuarial, Finance, Data Governance, and IT teams to ensure comprehensive Test coverage aligned with business objectives and regulatory standards. Demonstrate strong stakeholder management skills, engaging effectively with cross functional teams including IFRS 17, Actuarial, Regulatory & Statutory Reporting. Ensure adherence to non-functional requirements such as performance, Financial controls, and service assurance standards. Support go-live readiness through detailed cutover planning, and post-implementation validation to maintain operational stability. Skills & Experience Proven experience in Programme-level Test management within finance, actuarial, or regulatory transformation initiatives. Strong understanding of insurance data, claims processing, actuarial reserving, and financial reporting. Hands-on experience with data platforms, ETL pipelines, and enterprise reporting tools. Excellent stakeholder management and communication skills across business and technical domains. Familiarity with governance frameworks, change management, and release planning in regulated environments.

The Core Banking Platform is responsible for the systems that process payments, manage accounts, and deliver essential banking functionality. We serve all areas of the Bank that consume transactional data from our Core Banking Systems-supporting colleague and customer journeys, regulatory reporting, and real-time event streaming. Our platform is moving towards a modern, event-driven architecture, leveraging APIs, cloud native services, and advanced DevOps tooling to deliver secure, scalable, and high performing solutions. We work closely with partners across the Group, including Data & Machine Learning, Consumer Lending, and Cloud Services, to deliver strategic account data products and enable the next generation of banking services. We're committed to continuous improvement, modernising our tooling (e.g., migrating from Jenkins to Harness for CI/CD enabling blue green deployments, adoption of backstage as the Internal Developer Portal) and ensuring our engineers have the skills and support to deliver at pace and scale. About the Role: DevOps Engineer As a DevOps Engineer in Core Banking, you'll play a pivotal role in designing, building, and supporting the tools and processes that enable our teams to deliver high quality software at pace. You'll work collaboratively across engineering, product, and operations teams to ensure our platform is secure, resilient, and continuously improving. What you'll do: Design, implementation, and maintenance of CI/CD pipelines using industry standard tools (e.g., Jenkins, Harness Git, Nexus, SonarQube, Docker, Kubernetes). Champion DevOps best practices, including Infrastructure as Code (IaC), automated testing, monitoring, and observability, ensuring compliance with banking regulations and internal security standards. Support the deployment and operation of microservices on both private and public cloud environments, leveraging container orchestration (Kubernetes) and service mesh (Istio) where appropriate. Drive continuous improvement by identifying bottlenecks, automating manual processes, and sharing knowledge across engineering teams. Ensure robust monitoring, alerting, and incident response processes are in place to maintain high availability and reliability of banking services. Foster a culture of collaboration, learning, and inclusion, supporting the professional development of team members and promoting diversity in all its forms. What we're looking for: Strong engineering background with a deep understanding of DevOps practices, processes, and supporting tools. Experience designing and implementing CI/CD pipelines and associated DevOps tooling (Jenkins, Harness, Backstage, Git, Nexus, SonarQube, Docker, Kubernetes). Proficiency with source control systems (Git), including branching strategies and code review practices. Hands on experience with cloud platforms (especially GCP), Kubernetes, Docker, and Infrastructure as Code. Familiarity with monitoring, logging, alerting, and SRE concepts (Prometheus, Grafana, ELK, etc.). Experience with test automation tools (JUnit, Cucumber, Selenium, Postman). Knowledge of messaging and streaming platforms (Kafka) and service mesh (Istio). Understanding of network protocols, security best practices, and compliance requirements for banking. Curiosity, adaptability, and a commitment to continuous improvement and inclusive teamwork. Experience with network protocols & security. Exposure to large scale, regulated environments (preferably financial services). Knowledge of additional DevOps tools and emerging technologies.

Test Triangle Ltd is seeking a DevOps Engineer to design and support CI/CD pipelines and processes. The role focuses on building secure, resilient software while fostering collaboration across teams. Ideal candidates will have strong experience with Docker, Kubernetes, and CI/CD tools like Jenkins and Harness. A commitment to continuous improvement and teamwork in a regulated environment is essential for success in this role.

Test Triangle Ltd in the United Kingdom seeks a TLM Consultant/Developer with hands-on experience in reconciliation on TLM Premium 2.5 or higher. You will build and support reconciliations across capital markets using Oracle databases and Unix scripting, with familiarity in testing and production deployment. Responsibilities include requirement analysis, development, testing (UNIT/SIT/UAT), and production rollout; you will work with TLM tools such as Smart Studio, Smart Schema, Recon Admin, and

Job Description: TLM Consultant, Developer We are looking for a Consultant with strong hands on experience in building and supporting reconciliation on TLM Premium 2.5 or higher version platform. The candidate should have good knowledge of various types of reconciliation controls (Nostros, Depos, Inter Accounts, Inter System, FOBO, FOCL) for the various Capital Markets asset classes, which will be required to understand business and build rec for the same. Candidate must have: Reconciliation build experience using TLM Premium 2.5 or higher. Strong Oracle database development skill. Hands on experience with Unix Shell scripting commands. Production support experience is desirable. Exposure to any reporting tool (BIRT, Crystal, SAP BO, etc.). Experience with Unix Solaris, Linux Shell scripting (bash/Vi editors/PowerShell). What y ou will do: The candidate will perform comprehensive requirement analysis, development, testing (UNIT/SIT/UAT), and implementation of the reconciliations on the Recs platform TLM Premium 2.5 or higher into production environment. Key Responsibilities Expertise in Smart stream TLM tool with hands on experience on TLM Premium 2.5 or higher version. Detailed hands on experience with TLM tools such as Smart Studio, Smart Schema, Recon Admin, Web Connect, Control & CT tools. Expertise in Oracle (especially TLM tables) and writing SQL stored procedures. Knowledge of TLM database table linkages for analysing production issues from the backend. Expertise in exception management and break allocation automation on the TLM platform. Proficiency in Unix shell scripting; well versed with frequently used UNIX commands and the Vi editor. Well versed in TLM services/usage and logs validation for debugging. Develop stored procedures, triggers, and functions for rec and end user reports using Oracle database. Provide production support on a rotational basis. Knowledge of Oracle Database troubleshooting, using profiler, database backup procedures. Environment knowledge: troubleshooting Windows issues, understanding Unix logs, Linux/Unix Solaris services, patching, server maintenance, application installation, building environments, security patching, network maintenance. Exposure to Agile and DevOps culture. Strong communication skills for conveying clear details to end users/clients during build or testing. Knowledge of automated deployment tools is an added advantage. What you wi ll need to succeed in the role : Advanced knowledge working with TLM tools: Smart Studio, Smart Schema, Recon Admin, Web Connect, Control & CT tools. Solid SQL experience on Oracle Database and performance optimization. Understanding of complex DB objects - stored procedures, database views, triggers, and database structure. Ability to write complex SQL queries - joins, updates, scripts for analysis, etc. Experience in automating the continuous integration/continuous delivery pipeline within a DevOps Product/Service team, driving a culture of continuous improvement.

Test Triangle Ltd in Leeds is seeking an experienced Enterprise Architect to shape architecture for Insurance, Pensions & Investments (IP&I) across multiple domains. You will work with delivery, platform and engineering teams to ensure architectural coherence while enabling pragmatic delivery. The role requires strong technical architecture skills across applications, data, integration, infrastructure, and cloud platforms, including hybrid cloud, API-led integration, security, resilience and

Enterprise Architect - Insurance, Pensions & Investments (IP&I) Full time Test Triangle United Kingdom Posted On 10/07/2026 Job Information Work Experience 5+ years Technology As per Market Standards City Leeds State/Province Leeds ME17 Job Description Enterprise Architect - Insurance, Pensions & Investments (IP&I) Skill: Enterprise Architecting Role: Enterprise Architect L2 (Band D1) Location: Leeds or Edinburgh We have a requirement for 2x NPW's both in the Insurance, Pensions & Investments Lab within CTO. 1x E-equivalent reporting to J to cover a lever role in GI and 1x F-equivalent reporting to J Investments to cover a secondment. The requirements of the role(s) are below. The Enterprise Architect will provide enterprise architecture capability within the CTO Insurance, Pensions & Investments (IP&I) organisation. Working within an agreed architectural direction, the role supports the development, documentation, and assurance of end-to-end architectures across multiple IP&I domains. This includes shaping solution designs, supporting feasibility assessments and roadmaps, producing architectural artefacts, identifying cross-domain dependencies and risks, and contributing to architecture governance. The role works closely with delivery, platform, and engineering teams to maintain architectural coherence while enabling pragmatic delivery. The role requires strong technical architecture skills across applications, integration, data, infrastructure, and cloud platforms. This includes hands-on capability in defining hybrid cloud and hosting architectures, API-led and event-driven integration patterns, and non-functional design covering security, resilience, availability, and regulatory requirements. The Enterprise Architect is expected to produce and assess solution designs, architecture decision records and target-state models, applying sound engineering judgement and trade-off analysis. Success in the role depends on the ability to engage deeply with engineering teams, understand modern delivery practices, and work with technology guardrails from across.

The Security Operations Analyst is a member of the Security Operations team, reporting to the Security Operations Lead. The purpose of this role is to maintain strong oversight of the 24x7 Security Operations Centre, manage a number of operational security services related to this, review the security impact of infrastructure changes within the environment monitor & manage associated toolsets. Mandatory Skills: Forcepoint DLP Key Accountabilities/Responsibilities Cyber Security Operations Responsible for overseeing the day-to-day operational delivery of services provided to DLG by its third party 24x7 Security Operations Centre. These services include Denial Of Service Protection (DDoS), Web Application Firewall, Intrusion Prevention & Detection, File Integrity Monitoring, Vulnerability Scanning, Privileged Access Management, SIEM. Responsible for operating and maintaining data leakage prevention toolsets, responding to alerts for data loss events including investigation and management of any data loss incidents that breach corporate data handling requirements and/or industry standards (such as PCI DSS). Participate in the rotational 24/7 security incident response capability. Must be capable of acting as the single point of contact for all security related response actions and decisions. This includes management of each incident from a security perspective, interaction with IM/MIM teams (where required) and recording of all key security decisions. Responsible for maintaining security oversight of the technical infrastructure delivered by third party suppliers and raising concerns/issues that pose a security risk to the organisation accordingly. Must also manage any operational risk remediation to conclusion. Responsible for operational support of the security certificate provisioning platform, including all operational functions. This includes alerting key stakeholders, scheduled and ad-hoc reporting, renewal and revocation of certificates and updates to procedural documentation. Responsible for managing the governance of the firewall rule bases and associated change management process. Responsible for providing security input and for maintaining relationships with the Service Management function in relation to change management, problem management and incident management. Responsible for overseeing the management of web proxy policy configuration provided by third party providers. Responsible for monitoring the operational security communication channels responding appropriately to queries/requests from the business. Responsible for monitoring and responding to emerging threat patterns, vulnerabilities and anomalies and providing escalations of any unknown threats to relevant areas within the company. Responsible for reporting metrics on the status of technical information security controls across the DLG estate, highlighting risk areas and working to develop and manage remediation plans as required.

Test Triangle Ltd in Greater London seeks a Security Operations Analyst to maintain oversight of the 24x7 Security Operations Centre. Responsibilities include overseeing operational delivery of security services, managing data leakage prevention toolsets, and acting as the single point of contact for security incidents. Candidates must be adept in handling operational risk remediation and providing security metrics reporting. Strong knowledge in Forcepoint DLP is essential for this role.

Test Triangle Ltd in Greater London seeks a Security Operations Analyst to maintain oversight of the 24x7 Security Operations Centre. Responsibilities include overseeing operational delivery of security services, managing data leakage prevention toolsets, and acting as the single point of contact for security incidents. Candidates must be adept in handling operational risk remediation and providing security metrics reporting. Strong knowledge in Forcepoint DLP is essential for this role.

The Security Operations Analyst is a member of the Security Operations team, reporting to the Security Operations Lead. The purpose of this role is to maintain strong oversight of the 24x7 Security Operations Centre, manage a number of operational security services related to this, review the security impact of infrastructure changes within the environment monitor & manage associated toolsets. Mandatory Skills: Forcepoint DLP Key Accountabilities/Responsibilities Cyber Security Operations Responsible for overseeing the day-to-day operational delivery of services provided to DLG by its third party 24x7 Security Operations Centre. These services include Denial Of Service Protection (DDoS), Web Application Firewall, Intrusion Prevention & Detection, File Integrity Monitoring, Vulnerability Scanning, Privileged Access Management, SIEM. Responsible for operating and maintaining data leakage prevention toolsets, responding to alerts for data loss events including investigation and management of any data loss incidents that breach corporate data handling requirements and/or industry standards (such as PCI DSS). Participate in the rotational 24/7 security incident response capability. Must be capable of acting as the single point of contact for all security related response actions and decisions. This includes management of each incident from a security perspective, interaction with IM/MIM teams (where required) and recording of all key security decisions. Responsible for maintaining security oversight of the technical infrastructure delivered by third party suppliers and raising concerns/issues that pose a security risk to the organisation accordingly. Must also manage any operational risk remediation to conclusion. Responsible for operational support of the security certificate provisioning platform, including all operational functions. This includes alerting key stakeholders, scheduled and ad-hoc reporting, renewal and revocation of certificates and updates to procedural documentation. Responsible for managing the governance of the firewall rule bases and associated change management process. Responsible for providing security input and for maintaining relationships with the Service Management function in relation to change management, problem management and incident management. Responsible for overseeing the management of web proxy policy configuration provided by third party providers. Responsible for monitoring the operational security communication channels responding appropriately to queries/requests from the business. Responsible for monitoring and responding to emerging threat patterns, vulnerabilities and anomalies and providing escalations of any unknown threats to relevant areas within the company. Responsible for reporting metrics on the status of technical information security controls across the DLG estate, highlighting risk areas and working to develop and manage remediation plans as required.

As a Senior C++ Engineer, you will be a member of a small, high performing team responsible for global derivatives algorithmic trading platform. Working closely with technologists, quants and traders to develop our in house trading technology and optimise it to achieve market leading performance and reliability. Our proprietary trading platform includes everything from venue connectivity (feed handlers and ordering gateways) to trading engines to shared platforms that enable us to work quickly and efficiently - we are proud of our open and collaborative culture, so you'll have plenty of opportunity to find what fits you best. Key Activities Exchange Connectivity Write software that communicates with exchanges through their APIs, receiving market data and sending orders over the network in different protocols, such as FIX, WebSocket or HTTP requests Ensure quality of software based on a set of testing suites, which you are expected to use, maintain and extend Optimize exchange communication through kernel bypass, optimising TLS or the connection handling to an exchange Research exchange behaviour in detail to align our behaviour to that of an exchange Implement these solutions using the provided exchange SDKs in different languages such as C++, Rust, Python, TypeScript Trading Strategies Implement trading algorithms based on requirements provided by traders and quants Acquire and develop the necessary trading knowledge to successfully translate the requirements into actual software implementation Continuously improve the stability, reliability, and performance of the trading engine Enhance monitoring and observability in collaboration with the Trading Operations team Investigate and resolve production issues such as crashes, unexpected business logic behaviour, and performance bottlenecks Prepare for releases and deployments of new trading engine versions Key Skills and Experience required 5+ years post graduation professional C++ software development experience within the Financial industry Solid understanding of parallel, asynchronous, and multithreaded programming to build distributed systems Good knowledge of algorithms and data structures Strong analytical and problem solving skills, with the ability to analyse complex data sets and propose innovative solutions Understanding of trading lifecycle, including order capture & execution, allocation workflow, settlement, and compliance requirements Must have strong technical skills in scripting, Python, PowerShell, C#, SQL or other programming languages Solid track record in application deployment best practices Proactive system monitoring and troubleshooting, owning reliability improvements and ensuring their successful delivery Soft Skills Excellent communication skills to interact with traders, developers, and stakeholders Thrives in high pressure situations while working alongside traders, developers and other engineering teams Proactive, self motivated, and flexible with a positive attitude Ability to work under demanding deadlines with changing priorities in a trading room environment Ambition to solve open ended problems using analytical methods Mandatory Skills C++ Application Programming

Test Triangle Ltd is seeking a Senior C++ Engineer to contribute to our global derivatives trading platform. You will collaborate with quants and traders to enhance our proprietary trading technology. The ideal candidate has over 5 years in C++ development within finance, and possesses strong problem-solving skills. Duties include developing software for exchange communication, implementing trading algorithms, and improving trading engine performance. Join our collaborative team environment!

Responsibilities Manage and maintain KVM-based virtualization environments, including provisioning, monitoring, and troubleshooting virtual machines. Optimize KVM performance and ensure high availability of virtualized infrastructure. Implement security best practices for KVM environments. Deploy, configure, and manage OpenShift clusters in on-premises and hybrid cloud environments. Monitor and troubleshoot OpenShift workloads, ensuring high availability and performance. Manage OpenShift networking, storage, and security configurations. Perform upgrades and patching of OpenShift clusters and associated components. Implement monitoring solutions for KVM and OpenShift environments using tools like Prometheus, Grafana, or ELK Stack. Analyze system performance and recommend optimizations for resource utilization and cost efficiency. Work closely with development, DevOps, and operations teams to ensure seamless integration of infrastructure and applications. Document infrastructure designs, processes, and best practices for internal knowledge sharing. Qualifications 7+ years of experience in IT infrastructure, with a focus on KVM virtualization and OpenShift administration. Strong expertise in managing KVM hypervisors and virtualized environments. Hands on experience with OpenShift installation, configuration, and troubleshooting. Solid understanding of containerization technologies (Docker, Kubernetes). Experience with Linux system administration and shell scripting. Familiarity with networking concepts, storage solutions, and security best practices. Knowledge of CI/CD pipelines and DevOps practices.

Test Triangle Ltd in Sheffield is seeking a seasoned IT Infrastructure Manager. You will manage KVM-based virtualization environments and OpenShift clusters, ensuring optimal performance and availability. With over 7 years of experience, you will collaborate with development and DevOps teams to enhance infrastructure integration. The ideal candidate should have strong expertise in KVM and OpenShift administration, along with solid experience in networking and Linux administration. This role offers an exciting opportunity to work on cutting-edge infrastructure solutions.

Reports to: Digital Service Desk Team Lead Grade: B3 Job Purpose Summary As a team, our vision is to create an everyday digital experience for the people we serve - our customers - by putting them at the heart of everything we do. As part of our award winning team, you'll help the business become an intelligent, connected organisation in order to deliver our digital transformation and turnaround as part of the Service Desk team. The purpose of this role is to provide an excellent IT service to Thames Water Employees and Contractors, using different communication channels and providing onsite support through our Digital Drop in Clinics at Primary locations. The team will establish and execute a strategy for Digital User Services, building, maintaining, and supporting it as required to meet business requirements as well as using a shift left methodology to utilise more automation, self service and provide efficient services to our users. We are also adding additional services to Critical sites, plus attending roadshows and supporting smaller mobile sites. This is part of our Digital Drop in clinics that will have empowered and skilled agents in place onsite to get users back up and running as quickly as possible. This is a chance for you to work in our innovative creative office space where you will be able to visually demonstrate your skills, ideas, and insights openly. This is a challenging role which requires you to help deliver the best next generation services to all our customers. Working within our team will enable you to make a difference and take advantage of fantastic career progression and opportunities within the IT department. Responsibilities You'll be providing an excellent IT customer experience to the required standards, working closely with the Incident Management Request Fulfilment team to improve the quality of information to be used by 3rd party support teams to improve the incident resolution times. Contribute to team success by demonstrating Thames Water values, sharing knowledge and best practice. Being the first time contact for IT issues from the Thames Water user community, also providing support to management. Receiving, logging, and managing calls from internal employees via telephone, email, self service, and Digital Drop in Clinics. Continually improving the incident resolution times and identifying opportunities to increase first time fix rate. 1st and 2nd line support - troubleshooting of IT related incidents from in house software, O365 suite to hardware issues such as mobile phones, Laptops, PCs, printers etc. Take ownership of user incidents and follow up the status of incidents on behalf of the user and communicate progress in a timely manner. Within the Digital Drop in Clinic, providing hands on support, swapping out of IT equipment, office and equipment moves, taking ownership of user incidents, and follow up on the status of incidents on behalf of the user, and communicating progress in a timely manner. Update the Service Now ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately. Qualification and Experience required ServiceNow knowledge a bonus but not essential Knowledge of Security processes Knowledge of the following key technologies: Personal Attributes required The successful candidate will possess significant relevant customer facing experience and IT technical skills. You'll have excellent customer service skills and telephone manner and will have some experience in an IT Service Desk role and have excellent organisational skills. You'll possess well developed interpersonal skills, and outstanding communication skills (verbal, listening, written, and tone) and you'll be a self motivated achiever who gains satisfaction from providing excellent customer service. Experience of working in a fast paced office environment, with the ability to work under pressure and manage multiple tasks at any one time. Excellent time management and organisational skills with the ability to meet deadlines and be responsive to staff needs. Ability to think and work independently, and as part of a team and to take responsibility. Positive and robust attitude with a high level of personal motivation.

Reports to : Digital Service Desk Team Lead Grade : B3 Job Purpose Summary As a team, our vision is to create an everyday digital experience for the people we serve - our customers - by putting them at the heart of everything we do. As part of our award-winning team, you'll help the business become an intelligent, connected organisation in order to deliver our digital transformation and turnaround as part of the Service Desk team . The purpose of this role is to provide an excellent IT service to Thames Water Employees and Contractors, using different communication channels and providing onsite support through our Digital Drop-in Clinics at Primary locations. The team will establish and execute a strategy for Digital User Services, building, maintaining, and supporting it as required to meet business requirements as well as using a shift left methodology to utilise more automation, self-service and provide efficient services to our users. We are also adding additional services to Critical sites, plus attending roadshows and support smaller mobile sites. This is part of our Digital Drop-in clinics that will have empowered and skilled agents in place onsite to get users back up and running as quickly as possible. This is a chance for you to work in our innovative creative office space where you will be able to visually demonstrate your skills, ideas, and insights openly. This is a challenging role which requires you to help deliver the best next generation services to all our customers. Working within our team will enable to you to make a difference and take advantage of fantastic career progression and opportunities within the IT department. You'll be providing an excellent IT customer experience to the required standards, working closely with the Incident Management Request Fulfilment team to improve the quality of information to be used by 3 rd party support teams to improve the incident resolution times. Contribute to team success, by demonstrating Thames Water values, sharing knowledge and best practice. Being the first-time contact for IT issues from the Thames Water user community, also providing support to management. Receiving, logging, and managing calls from internal employees via telephone, email, self-service, and Digital Drop-i n Clinics. Continually improving the incident resolution times and identifying opportunities to increase first time fix rate. 1st and 2nd line support - troubleshooting of IT related incidents from in-house software, O365 suite to hardware issues such as mobile phones, Laptops, PCs , printers etc. Take ownership of user incidents and follow up the status of incidents on behalf of the user and communicate progress in a timely manner . Within the Digital Drop-i n Clinic, providing hands-on support, swapping out of IT equipment. This can grow to office and equipment moves, taking ownership of user incidents, and follow up on the status of incidents on behalf of the user, and communicating progress in a timely manner . Update the Service Now ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately. Qualification and Experience required ServiceNow knowledge a bonus but not essential Knowledge of Security processes Knowledge of the following key technologies: Personal Attributes required The successful candidate will possess significant relevant customer-facing experience and IT technical skills. You'll have excellent customer service skills and telephone manner and will have some experience in an IT Service Desk role and have excellent organizational skills. You'll possess well-developed interpersonal skills, and outstanding communication skills (verbal, listening, written, and tone) and you'll be a self-motivated achiever who gains satisfaction from providing excellent customer service. Experience of working in a fast-paced office environment, with the ability to work under pressure and manage multiple tasks at any one time. Excellent time management and organisational skills with the ability to meet deadlines and be responsive to staff needs. Ability to think and work independently, and as part of a team and to take responsibility. Positive and robust attitude with a high level of personal motivation

Test Triangle Ltd is seeking a Data Management Specialist based in Horsham, United Kingdom. This full-time role focuses on supporting data governance and quality initiatives within the insurance sector. The ideal candidate will have over 5 years of experience in managing data lifecycle processes, ensuring trusted and compliant data across platforms. Experience with finance transformation and knowledge of GDPR compliance is essential.