black.ai

black.ai is seeking a Solution Engineer to lead technical sales processes and ensure smooth transitions into implementation. The ideal candidate will have over 5 years of experience in Solution Engineering, preferably in SaaS and healthcare. Responsibilities include leading technical discoveries, collaborating with product teams, and handling security assessments. The role offers a hybrid work environment and additional benefits like wellness days and personal development budgets. Join black.ai and impact healthcare globally.

black.ai is seeking a Quantum Systems Engineer to design, build, and validate quantum subsystems for our photonic quantum computing platform. The role involves implementing key quantum optical experiments, analyzing data, and collaborating with teams to achieve fault-tolerant quantum computation. Ideal candidates will have a PhD in Quantum Physics, extensive experimental experience, and the ability to work effectively across disciplines. The position is located in the United Kingdom with a salary range of £63,000-£70,000.

PsiQuantum is seeking an Integrated Photonics Engineer in Daresbury, United Kingdom, to support advanced photonic circuit characterization for their quantum computing platform. The role involves designing experiments, testing intricate optical circuits, and automating experimental workflows using Python. Ideal candidates should hold a PhD, have a robust experimental background in integrated optics, and demonstrate hands-on experience with essential optical components. Attractive salary range is £45,000 - £55,000 GBP, alongside a comprehensive benefits package.

About the Role We're looking for a Senior Data Engineer to join our growing UK data team. The role combines hands on engineering with real business impact: you'll provide core data engineering support for the UK market, while also building novel data pipelines to unlock optimisation, personalisation, and advanced analytics across our data stack. You'll work closely with data analysts, operations, marketing, and product teams to ensure our data is reliable, accessible, and actionable - helping us deliver more personalised healthcare experiences at scale. What You'll Do Own and maintain data pipelines that serve the UK business, ensuring accuracy, reliability, and efficiency. Partner with analysts and data scientists to deliver clean, well modelled datasets for reporting and experimentation. Design and build new data pipelines that enable optimisation and personalisation (e.g. user segmentation, recommendation features, lifecycle targeting). Collaborate with global engineering and platform teams to align on standards while advocating for UK specific requirements. Work with functional teams to provide bespoke solutions for specific use cases, including streaming reporting & analytics, real time data pipelines, and inference and personalisation services. About You 6+ years of experience in data engineering or similar roles. Strong proficiency in SQL and modern data warehouses (BigQuery, Snowflake, or Redshift). Hands on experience with orchestration tools (Airflow, Dagster) and ETL/ELT pipelines/tools (dbt). Familiarity with cloud platforms (preferably GCP). Comfortable with Python for data transformation and pipeline development. Ability to distil requirements into a clear, bespoke solution that creates sustainable value. Strong communication skills - able to work with both technical and non technical stakeholders. Benefits Make real impact, fast - We build in the open together, which helps us learn and iterate more quickly to deliver high quality outcomes faster than anyone else. Helping impact patients' lives for the better from the moment you join Euc. You'll be supported to accelerate your career - Regular feedback alongside our bi annual performance reviews, a professional development budget & leave help ensure you have the support you need to level up. We're committed to helping every Eucalypt reach their full potential. You'll work with others who are incredibly passionate about what they do - Our talent bar is high, and our work ethic is strong. You'll get to stretch yourself every day, be given autonomy to tackle interesting problems, and work amongst people who care deeply about our patients. We also offer a range of benefits including Your own stake in the business with our employee options program Newly opened HQ in vibrant Old Street, designed for focus and collaboration A flexible hybrid setup: 3 days a week in our Old Street office A monthly wellness allowance, for you to spend on whatever wellness means to you A yearly personal development budget and 3 extra days of leave to continuously up skill yourself 25 days holiday + bank holidays with an enhanced parental leave policy A fun office with regular socials including after school sport, clubs, cycle kick offs, and seasonal parties. We had our winter social in Paris last year! Your own MacBook and more! Want to hear more about what it's like to work at Eucalyptus? Hear from our team here or check us out on At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

About Euc We're making good health last a lifetime More than 1 billion people globally live with obesity, a significant leading indicator of many preventable chronic diseases such as diabetes and heart disease. Eucalyptus is the company behind Juniper, one of the world's largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team of prescribers, health coaches, dietitians, nurses and pharmacists. Our published clinical research demonstrates that our combined approach to weight management and lifestyle change increases the likelihood of our patients losing significant weight during their treatment with Juniper by four times. Since launching, we've grown fast to support millions of patients. In the last 12 months: We grew the size of our patient base by 10x in the UK, received selective NICE endorsement for our holistic approach to obesity management, and grew our team from 50 to 200. Globally, we grew revenue by >120% YoY, while reducing cash burned by 90% YoY, with over $100M USD raised from global investors such as BOND, NewView, Blackbird and Airtree - early backers of companies like Canva, Stripe, Uber and Airbnb. What's next? In 2025, we are charting the path to support hundreds of thousands of patients while launching into new conditions, demographics, and geographies as we move towards our vision of creating a preventive healthcare ecosystem. We're building the world's largest international digital healthcare company. This will be highly challenging, very rewarding and the adventure of a lifetime, working with the best operators you will ever encounter. If that gets you excited, let's talk! About the Role We're looking for a Mid-level Data Engineer to join our growing UK data team. This role combines hands on engineering with real business impact: you'll provide core data engineering support for the UK market, while also building novel data pipelines to unlock optimisation, personalisation, and advanced analytics across our data stack. You'll work closely with data analysts, operations, marketing, and product teams to ensure our data is reliable, accessible, and actionable - helping us deliver more personalised healthcare experiences at scale. What You'll Do Own and maintain data pipelines that serve the UK business, ensuring accuracy, reliability, and efficiency. Partner with analysts and data scientists to deliver clean, well modelled datasets for reporting and experimentation. Design and build new data pipelines that enable optimisation and personalisation (e.g. user segmentation, recommendation features, lifecycle targeting). Collaborate with global engineering and platform teams to align on standards while advocating for UK specific requirements. Work with functional teams to provide bespoke solutions for specific use cases, including streaming reporting and analytics, real time data pipelines, and inference and personalisation services. About You 4+ years of experience in data engineering or similar roles. Strong proficiency in SQL and modern data warehouses (BigQuery, Snowflake, or Redshift). Hands on experience with orchestration tools (Airflow, Dagster) and ETL/ELT pipelines/tools (dbt). Familiarity with cloud platforms (preferably GCP). Comfortable with Python for data transformation and pipeline development. Ability to distil requirements into a clear, bespoke solution that creates sustainable value. Strong communication skills - able to work with both technical and non technical stakeholders. So, why join Eucalyptus? Make real impact, fast - We build in the open together, which helps us learn and iterate more quickly to deliver high quality outcomes faster than anyone else. Helping impact patients' lives for the better from the moment you join Euc. You'll be supported to accelerate your career - Regular feedback alongside our bi annual performance reviews, a professional development budget and leave help ensure you have the support you need to level up. We're committed to helping every Eucalypt reach their full potential. You'll work with others who are incredibly passionate about what they do - Our talent bar is high, and our work ethic is strong. You'll get to stretch yourself every day, be given autonomy to tackle interesting problems, and work amongst people who care deeply about our patients. We also offer a range of benefits including Your own stake in the business with our employee options program Newly opened HQ in vibrant Old Street, designed for focus and collaboration A flexible hybrid setup: 3 days a week in our Old Street office A monthly wellness allowance, for you to spend on whatever wellness means to you A yearly personal development budget and 3 extra days of leave to continuously up skill yourself 25 days holiday plus bank holidays with an enhanced parental leave policy A fun office with regular socials including after school sport, clubs, cycle kick offs, and seasonal parties Your own MacBook and more! Want to hear more about what it's like to work at Eucalyptus? Hear from our team here or check us out on At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

black.ai is looking for a Senior Data Engineer to join their UK data team. This role combines hands-on engineering with impactful business results by providing core data engineering support for the UK market. Candidates should have 6+ years of relevant experience, strong SQL skills, and familiarity with cloud platforms. The position offers a supportive environment for career growth and a flexible hybrid work setup, with benefits including stock options, personal development budgets, and generous leave policies.

Location London, United Kingdom Employment Type Full time Department Customer Success Who is Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era. Ready for the challenge? The Role We're looking for a proactive, collaborative Implementation Specialist to support the onboarding, training, and deployment of Heidi for our enterprise healthcare customers. Based in our London office, you'll work closely with our Enterprise Customer Success Managers to deliver large-scale implementations of Heidi. Combining strong project delivery skills with clinical empathy and deep product understanding, you'll create high-impact onboarding experiences that ensure every clinician and supporting organisation is set up to realise value from day one. What you'll do: Implementation & Onboarding Deliver smooth onboarding and implementation of Heidi across mid-market and enterprise customers. Run engaging training sessions for clinicians and operational staff. Creating and refining materials to ensure an intuitive and rewarding experience. Assess clinician goals and workflows to design tailored onboarding and "Aha moment" workshops that drive engagement and adoption. Partner closely with Customer Success Managers to coordinate rollout plans, milestones, deliverables and alignment with key stakeholders. Clinical Enablement & Support Become a clinical and Heidi subject matter expert to confidently guide clinicians through features and translate them into practical, real-world benefits. Provide real-time support during go-lives and early usage. Translate clinical workflows into bespoke practical training that helps clinicians embed Heidi effectively into their unique setting effectively. Adoption & Continuous Improvement Monitor activation and usage metrics, identify risks early, and collaborate to remove blockers. Gather and analyse user feedback to refine onboarding and improve adoption playbooks. Partner across Product, Sales, Support and Engineering teams to share insights and streamline implementation processes. Develop scalable tools, playbooks, and best practices to ensure consistent, high-quality delivery. What we look for You've worked in implementation, onboarding, customer success, or clinical operations, ideally in healthcare technology. You're a great communicator who can build trust with clinicians, administrators, and cross-functional teams alike. You're organised and skilled at juggling multiple complex projects without dropping the details that matter. You're naturally curious, love solving problems, and use data to guide decisions and improve outcomes. You've got a bias for action - you're adaptable, and comfortable getting stuck in to solve challenges as they arise. You bring deep empathy and curiosity to your work, always focused on making life easier for clinicians and better for patients. You're excited by change, thrive in fast-moving environments, and love learning as you go. Most of all, you want to build something meaningful and grow alongside a team that's doing the same. Bonus Experience in healthcare, AI, or LLMs is a plus but not required. Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships, we want to hear from you. What do we believe in? Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world's health demands it. We believe in progress built through precision, pace, and ownership. Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world's capacity to care, and do it without losing the humanity that makes care worth delivering. Why you should Join Heidi Real product momentum. We're not trying to generate interest, we're channeling it. Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create. Unmatched impact. Play a pivotal role in shaping the playbook for how we are scaling customer success at a critical growth moment - all while working on a product that delivers tangible value to clinicians and patients every day. Work alongside world-class talent. Learn from some of the best engineers and creatives, joining a diverse team. Growth and balance. Enjoy a £500 personal development budget, dedicated wellness days, and your birthday off to recharge. Flexibility that works. A hybrid environment, with at least 3 days in the office. Heidi's commitment to Diversity, Equity and Inclusion Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.

black.ai is looking for a proactive Implementation Specialist in London to support enterprise healthcare customers with onboarding and training. The role involves project delivery and hands-on clinical support to ensure successful deployment of our AI Care Partner, Heidi. You'll collaborate closely with Customer Success Managers and must have strong communication skills and a background in healthcare technology. The position offers flexibility, professional development opportunities, and a role in a meaningful mission to enhance healthcare delivery.

black.ai is looking for a founding full-stack engineer in Shoreditch, London. You will own the entire tech stack and collaborate directly with the CEO and other team members. A competitive compensation package of £160-170k includes both salary and shares, designed for those willing to invest fully in a mission-driven adventure. The ideal candidate will possess a software engineering degree, relevant project experience, and a strong desire to learn. We prioritize team support and work-life balance while building a groundbreaking AI-centric marketplace.

Location London Employment Type Full time Location Type Hybrid Department Engineering Who are Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era. Ready for the challenge? The Role Working closely with the Product Lead, you will be an Engineer who operates at the intersection of core product development and clinical application. This role requires formal medical training and real clinical experience. Your clinical background will directly inform how we design, evaluate, and ship AI features that support real-world care delivery. Experience working on clinical AI products is highly valued, as you'll be shaping systems that must perform safely in production environments. What you'll do: Build end-to-end AI features: Architect and ship fullstack solutions (from React frontends to Python backend services) that leverage our voice AI and LLMs to automate clinical workflows. Operationalize Voice AI: Implement and fine-tune audio processing pipelines, ensuring our Automatic Speech Recognition (ASR) and LLM agents perform accurately in diverse, real-world medical environments. Bridge the gap between model and product: Translate complex feedback from clinicians into technical solutions, rapidly prototyping and deploying improvements to model behavior, prompting strategies, and audio handling. Optimise for real-time interaction: Tune fullstack performance to handle real-time audio streaming and token generation, minimizing latency so clinicians have a seamless conversational experience. Partner with implementation and clinical teams: Shorten the feedback loop by shipping critical integrations and feature requests from concept to production in days, not quarters. What we will look for: Mastery of Fullstack fundamentals: You are equally proficient in Python and modern frontend frameworks (React/TypeScript), capable of owning a feature from the database schema to the UI interaction. Applied AI & Voice fluency: You have a working knowledge of LLM integration (RAG, prompt engineering) and audio technologies (ASR, speech processing) and know how to build around their probabilistic nature. Pragmatic problem solving: You balance engineering purity with the need for speed; you know when to build a robust system and when to ship a tactical solution to unblock a customer. Cloud fluency (AWS or GCP): You can spin up your own infrastructure (containers, serverless functions) and manage CI/CD pipelines to get your code into the hands of users independently. Rigorous testing in production: You understand that "works on my machine" isn't enough; you implement observability and feedback loops to monitor how your AI features perform in the wild. Medical degree with clinical experience, and ideally experience working on clinical AI products What do we believe in? Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world's health demands it. We believe in progress built through precision, pace, and ownership. Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world's capacity to care, and do it without losing the humanity that makes care worth delivering. Why you should Join Heidi Real product momentum. We're not trying to generate interest, we're channeling it. This is a rare chance to create a global impact as you immerse yourself in Australia's fastest growing start-up. Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create. Unmatched impact. Play a pivotal role at a critical growth moment - all while working on a product that delivers tangible value to clinicians and patients every day. Work alongside world-class talent. Join a team of operators and builders who've scaled unicorns. Global reach. Help shape our international expansion as we bring Heidi to key international markets. Growth and balance. Enjoy a personal development budget, dedicated wellness days, subsidised gym membership, and your birthday off to recharge. Flexibility that works. A hybrid environment, with 3 days in the office. Heidi's commitment to Diversity, Equity and Inclusion Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all. Help us reimagine primary care and change the face of healthcare in Australia and then around the world.

Location London, Melbourne, Sydney Employment Type Full time Location Type Hybrid Department Engineering Who are Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral and Monash Health, among others. We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era. Ready for the challenge? The Role Working closely with the Product Lead, you will be a Mid level or Senior Fullstack Engineer who operates at the intersection of core product development and clinical application. This role requires formal medical training and real clinical experience. Your clinical background will directly inform how we design, evaluate and ship AI features that support real world care delivery. Experience working on clinical AI products is highly valued, as you'll be shaping systems that must perform safely in production environments. What you'll do: Build end to end AI features: Architect and ship fullstack solutions (from React frontends to Python backend services) that leverage our voice AI and LLMs to automate clinical workflows. Operationalize Voice AI: Implement and fine tune audio processing pipelines, ensuring our Automatic Speech Recognition (ASR) and LLM agents perform accurately in diverse, real world medical environments. Bridge the gap between model and product: Translate complex feedback from clinicians into technical solutions, rapidly prototyping and deploying improvements to model behaviour, prompting strategies and audio handling. Optimise for real time interaction: Tune fullstack performance to handle real time audio streaming and token generation, minimising latency so clinicians have a seamless conversational experience. Partner with implementation and clinical teams: Shorten the feedback loop by shipping critical integrations and feature requests from concept to production in days, not quarters. What we will look for: Mastery of Fullstack fundamentals: You are equally proficient in Python and modern frontend frameworks (React/TypeScript), capable of owning a feature from the database schema to the UI interaction. Applied AI & Voice fluency: You have a working knowledge of LLM integration (RAG, prompt engineering) and audio technologies (ASR, speech processing) and know how to build around their probabilistic nature. Pragmatic problem solving: You balance engineering purity with the need for speed; you know when to build a robust system and when to ship a tactical solution to unblock a customer. Cloud fluency (AWS or GCP): You can spin up your own infrastructure (containers, serverless functions) and manage CI/CD pipelines to get your code into the hands of users independently. Rigorous testing in production: You understand that "works on my machine" isn't enough; you implement observability and feedback loops to monitor how your AI features perform in the wild. Medical degree with clinical experience, and ideally experience working on clinical AI products. What do we believe in? Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world's health demands it. We believe in progress built through precision, pace and ownership. Live Forever - Every release moves care forward: measured, safe and built to last. Data guides us, but patients define the truth that matters. Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking and our character. Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world's capacity to care, and do it without losing the humanity that makes care worth delivering. Why you should Join Heidi Real product momentum. We're not trying to generate interest, we're channeling it. This is a rare chance to create a global impact as you immerse yourself in Australia's fastest growing start up. Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create. Unmatched impact. Play a pivotal role at a critical growth moment - all while working on a product that delivers tangible value to clinicians and patients every day. Work alongside world class talent. Join a team of operators and builders who've scaled unicorns. Global reach. Help shape our international expansion as we bring Heidi to key international markets. Growth and balance. Enjoy a personal development budget, dedicated wellness days, subsidised gym membership and your birthday off to recharge. Flexibility that works. A hybrid environment, with 3 days in the office. Heidi's commitment to Diversity, Equity and Inclusion Heidi is dedicated to creating an equitable, inclusive and supportive work environment that brings people together from diverse backgrounds, experiences and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all. Help us reimagine primary care and change the face of healthcare in Australia and then around the world.

black.ai is seeking a Mid-level or Senior Fullstack Engineer to support the development of AI features that enhance clinical workflows. This hybrid role demands proficiency in Python and modern frontend technologies along with a medical degree and clinical experience. You will collaborate closely with product teams, bringing strong problem-solving skills to translate complex clinician feedback into actionable solutions. Join us to make a significant impact in healthcare technology.

black.ai is seeking a Senior Engineer to work on the Optimization team in a fully remote environment. The role includes implementing functional software solutions to enhance scheduling capabilities, collaborating with cross-functional teams, and focusing on full-stack development. Applicants should have at least 5 years of experience with server-side technologies, with a strong understanding of complex scheduling and AI practices. The position offers competitive salary packages and various unique benefits tailored for the UK market, including healthcare plans and remote work support.

black.ai is seeking a Mid-level Data Engineer to support the UK market. In this role, you will own and maintain data pipelines, collaborate with analysts and data scientists to deliver clean data, and design new pipelines for optimization. Ideal candidates have at least 4 years of experience in data engineering, strong SQL skills, and familiarity with cloud platforms. You'll be part of a passionate team making a real impact on healthcare.

black.ai is searching for an Engineer to join their team in London. This role involves developing AI tools for the healthcare industry, requiring both technical skills in Python and React as well as a medical background. Responsibilities include building fullstack solutions, optimizing audio processing systems, and collaborating with clinical teams. Joining black.ai offers the chance to make a significant impact in healthcare while working in a flexible hybrid environment.

black.ai is seeking a Senior Research (Machine Learning) Engineer to lead groundbreaking generative video technology projects. The role involves developing and optimizing complex models, collaborating with cross-functional teams to bring innovative AI solutions to life. Ideal candidates have extensive experience in generative AI, particularly with Diffusion Models and Transformers, and demonstrate strong engineering practices. Benefits include equity packages, inclusive parental leave, and flexible work options.

Location London Employment Type Full time Location Type Hybrid Department Engineering Who are we Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era. Ready for the challenge? The Role A Senior Software Engineer responsible for the execution of the backend features, with a deep technical understanding and how it translates to representing user needs. You will have operated in a hyper growth startup with experience building SaaS products. You will also have a deep understanding of the key challenges engineers face and a firm grasp on design principles in prioritizing key features and capabilities. Your superpower is how to bridge the gap between technical specifics and business needs effortlessly and turn high-level designs into real-world solutions. You thrive in challenging situations, and you appreciate the dynamics of a flexible, flat-structured work environment. You are quick to grasp the nuances and complexities of developing an AI product healthcare internationally. We know that brilliant people can come from unlikely places; if you have a proven track record of shipping spectacular technically challenging products and features, regardless of industry, we want to meet you. What you'll do: Ultimately you will have the opportunity to work with the engineering mastermind behind Heidi developing AI products which will change the face of healthcare Autonomously deliver beautiful & robust code with considerations on code structure design and scalability. Implement and optimize data storage solutions. Design, build, and maintain high-performance backend systems using Python. Architect and manage cloud infrastructure, ensuring scalability and reliability. Develop and manage message queue systems for real-time data processing. Collaborate with frontend and AI teams to integrate new features and enhance existing APIs. Optimize API performance and handle API versioning, documentation, and testing. What we'll look for: Strong sense of ownership & strong problem-solving skills. 5+ years of backend development experience. Solid experience with MongoDB and Redis for data management. Experience building & managing message queue systems at scale. Writing testable, effective and communicative code Data modeling, design patterns, understanding trade-offs Deep understanding of API design principles, including security, versioning, and performance. Data & application security knowledge and skills Experience in integrating with third-party systems Competent with source code control and CI/CD pipeline technologies. Architecting and building highly available, scalable, secure & performant systems What do we believe in? Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world's health demands it. We believe in progress built through precision, pace, and ownership. Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world's capacity to care, and do it without losing the humanity that makes care worth delivering. Why you should Join Heidi Real product momentum. We're not trying to generate interest, we're channeling it. This is a rare chance to create a global impact as you immerse yourself in Australia's fastest growing start-up. Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create. Unmatched impact. Play a pivotal role at a critical growth moment - all while working on a product that delivers tangible value to clinicians and patients every day. Work alongside world-class talent. Join a team of operators and builders who've scaled unicorns. Global reach. Help shape our international expansion as we bring Heidi to key international markets. Growth and balance. Enjoy a personal development budget, dedicated wellness days, subsidised gym membership, and your birthday off to recharge. Flexibility that works. A hybrid environment, with 3 days in the office. Heidi's commitment to Diversity, Equity and Inclusion Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all. Help us reimagine primary care and change the face of healthcare in Australia and then around the world.

black.ai is searching for a Senior Software Engineer to develop backend features for their AI Care Partner, supporting UK clinicians. The role requires strong backend development skills, architectural knowledge, and the ability to translate technical needs into user-oriented solutions. Ideal candidates will have over five years of experience, especially with MongoDB/Redis and API design principles. This full-time position is hybrid, allowing flexibility between office and remote working, and offers a chance to significantly impact healthcare delivery.

black.ai is seeking a Support Engineer to apply technical expertise in diagnosing and resolving complex issues within our AI-driven healthcare product. In this full-time role based in London, you will interact directly with customers, manage escalated technical queries, and contribute to system reliability and customer satisfaction. Candidates should have 2+ years of experience in a support role and strong problem-solving abilities. Join us to help shape the future of healthcare at black.ai.

Location London Employment Type Full time Department Customer Support Why join Heidi Health? Additional paid day off for your birthday and wellness days A generous personal development budget of $500 per annum Learn from some of the best engineers and creatives, joining a diverse team The rare chance to create a global impact as you immerse yourself in one of Australia's leading healthtech startups If you have an impact quickly, the opportunity to fast track your startup career! Help us reimagine primary care and change the face of healthcare in Australia and then around the world. About Your Role As a Support Engineer at Heidi Health, you'll apply deep technical expertise to diagnose, resolve, and prevent complex issues in our AI powered healthcare product. Your work directly impacts product reliability, customer trust, and Heidi's ability to scale safely in high stakes clinical environments. By owning technical issues end to end and partnering closely with engineering and product teams, you'll play a critical role in supporting clinicians, improving patient care, and contributing to the long term success of our company. What You'll Do: Act as a direct point of contact for customers on complex or technical issues via chat, email, and phone, particularly for escalated or high impact cases. Become a product expert, developing a deep understanding of how Heidi works and how customers use it in real world clinical contexts. Provide exceptional technical support by clearly understanding customer needs, communicating effectively, and resolving issues accurately and efficiently. Perform in-depth analysis and debugging of complex technical issues, applying sound judgment and care in high trust healthcare environments. Own customer issues from initial contact through to resolution, ensuring timely, accurate responses within agreed service levels. Collaborate closely with engineering and product teams to understand, reproduce, and resolve complex technical problems - ensuring escalations are clearly documented, well scoped, and aligned with customer impact. Monitor server health, system status, and bug reports, taking immediate action to mitigate impact, escalating critical issues, and preventing recurring problems. Proactively identify systemic or recurring issues and contribute to improvements across tooling, processes, and systems that increase product reliability, support efficiency, and the team's ability to scale, including helping identify and address recurring issues. Who You Are: 2+ years' experience in a support engineer role. A proactive individual who thrives in a fast paced startup environment and enjoys collaborating with an international team dedicated to building impactful AI experiences. Strong problem solving skills with the ability to think critically and learn on the fly. Strong customer focus - you excel at and genuinely enjoy helping customers. Excellent communication skills, including the ability to question, clarify, empathise, use appropriate tone and the ability to explain technical concepts to non technical users in a clear, empathetic manner. Understanding of web development, with some experience using Python, React, Node, FastAPI, and MongoDB. What do we believe in? Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world's health demands it. We believe in progress built through precision, pace, and ownership. Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world's capacity to care, and do it without losing the humanity that makes care worth delivering. Who are Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across ANZ, the USA, UK, Canada, and Europe, partnering with major health systems We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era. Ready for the challenge?