Forterro

Forterro in London is seeking an experienced Senior IT Project Manager to lead, manage and guide Group IT projects within our Enterprise IT Applications team, delivering scalable, robust, future proof IT solutions. You will partner with business stakeholders, IT leadership and external partners to drive transformation, governance and risk management, while mentoring project teams and ensuring on time, on budget delivery.

IT Systems Business Analyst Department: IT Employment Type: Permanent Location: UK, London (HQ) Description The Senior Business Analyst will play a pivotal role in our Enterprise IT Applications team, responsible for analysing, documenting, and providing guidance on business requirements and ensuring the overall alignment with our business transformation program. You will collaborate closely with business stakeholders, IT leadership, and external partners to deliver scalable, robust, and future-proof business solutions. This is an internal role, and requires excellent communication, problem solving abilities and collaboration skills. Responsibilities Requirements Elicitation and Documentation: Gather, document, and manage business and technical requirements from stakeholders. Create detailed business requirement documents (BRDs) and functional specifications. Stakeholder Engagement: Engage with key stakeholders to understand their needs and expectations. Facilitate regular communication and updates to stakeholders throughout the project lifecycle. Process Analysis and Improvement: Analyse current business processes and identify areas for improvement. Develop and implement process improvement initiatives. Data Analysis and Reporting: Analyse complex data sets to provide actionable insights. Create and present data reports to support decision-making. Solution Design and Validation: Collaborate with technical teams to design and validate solutions that meet business requirements. Ensure solutions align with business goals and objectives. Change Management: Support change management initiatives to ensure smooth transition and adoption of new systems and processes. Develop and implement change management strategies. Testing and Quality Assurance: Develop and execute test plans to ensure solutions meet business requirements. Conduct user acceptance testing (UAT) and ensure quality standards are met. Project Support: Provide support to project managers in planning and executing projects. Assist in project documentation and reporting. Training and Support: Develop training materials and conduct training sessions for end-users. Provide ongoing support to users post-implementation. Compliance and Governance: Ensure projects comply with regulatory and compliance requirements. Implement governance frameworks to ensure alignment with organisational policies. Skills, Knowledge & Expertise Business Analysis Expertise: Proven experience in business analysis, particularly in CRM, Finance, ERP, and other enterprise IT systems. Strong understanding of business analysis methodologies and tools (e.g., BABOK, UML, BPMN). Business Transformation Experience: Demonstrated ability to support projects during significant business transformations, including M&A integration and organisational change management. Experience in on-prem to SaaS migrations, particularly for internal use software and Office 365. Technical Proficiency: Familiarity with SaaS platforms and data migrations. Familiarity with security solutions, compliance, and governance frameworks. Stakeholder Management: Excellent communication and interpersonal skills to effectively manage and collaborate with diverse stakeholders, including senior executives, business units, and technical teams. Ability to influence and drive consensus among stakeholders with varying priorities. Requirements Gathering and Documentation: Strong skills in eliciting, documenting, and managing business and technical requirements. Experience in creating detailed business requirement documents (BRDs) and functional specifications. Process Improvement: Ability to analyse and improve business processes to enhance efficiency and effectiveness. Experience in process mapping and re-engineering. Data Analysis: Strong analytical skills to interpret complex data and provide actionable insights. Experience with data modelling, data analysis, and reporting tools. Problem Solving and Analytical Skills: Strong analytical skills to assess complex business requirements and develop innovative solutions. Ability to troubleshoot issues and implement corrective actions promptly. Financial Acumen: Understanding of financial principles and ability to analyse financial data related to business projects. Experience in financial reporting and analysis. Leadership and Team Collaboration: Proven leadership skills to manage and mentor junior analysts, fostering a collaborative and high performance environment. Ability to work effectively in cross functional teams.

Forterro is seeking an IT Systems Business Analyst in London to join our Enterprise IT Applications team. You will analyse and document business requirements, align with transformation programs, and collaborate with stakeholders, IT leadership and partners to deliver scalable, robust business solutions. You will elicit, document and validate BRDs and functional specs, engage stakeholders, and drive process improvements across CRM, ERP and finance systems.

Forterro is looking for a Software & Data Installation Technician in Newton-le-Willows to manage the deployment of software solutions. The role involves installing and configuring applications, testing functionality, and providing clear documentation for customer handover. Ideal candidates will have strong troubleshooting skills and experience in customer-oriented environments. The position comes with a competitive benefits package, including generous holidays and career development opportunities.

Software & Data Installation Technician Department: Professional Services Employment Type: Permanent Location: UK, Newton Le Willows Reporting To: Judith Knowles Description The Software & Data Installation Technician is responsible for the successful deployment of software solutions for customers, from initial installation through to go live and handover. The role involves installing and configuring applications, completing associated data builds, and delivering solutions both remotely and on customer sites as required. Working closely with customers and internal teams, the consultant ensures implementations are accurate, reliable and aligned with agreed requirements and timelines. The role also includes thoroughly testing software to confirm it is operating as expected, identifying and resolving issues prior to handover. Clear and detailed documentation is a core requirement, including the preparation of customer sign off materials and comprehensive handover documentation for Support teams. The Software & Data Installation Technician plays a key role in ensuring a smooth transition from delivery into ongoing support, contributing to a high quality customer experience and long term solution success. This position works closely with Professional Services, Product Management, Support, and external partners to deliver high-quality customizations and integrations that increase customer value and adoption. The ideal candidate for this role would be based within commutable distance of Newton-Le-Willows, Merseyside. Responsibilities Install, configure and deploy software solutions, including associated data builds, both remotely and on customer sites as required Deliver end to end implementations, ensuring solutions are set up accurately and in line with agreed customer requirements and timelines Test software thoroughly to confirm functionality and performance prior to go live Identify, troubleshoot and resolve issues arising during installation, testing or deployment Produce clear and accurate documentation, including customer sign off materials Prepare comprehensive handover documentation to enable a smooth transition to Support teams Work collaboratively with customers and internal stakeholders to ensure a high quality implementation experience Manage multiple implementations concurrently, maintaining strong organisation and attention to detail Maintain a professional, customer focused approach throughout the delivery process What we can offer you We offer a competitive and well-rounded benefits package designed to holistically support your wellbeing whilst developing and growing your career in a fast-growing industry. Generous holiday entitlement Sickness absence provision Enhanced parental leave Life assurance Electric vehicle car scheme Regular social & employee activities Alongside this, we're proud to support career and development growth through our annual people cadences.

Certinia Solution Architect Department: Professional Services Employment Type: Permanent Location: UK, Remote Description The Certinia Solution Architect designs and delivers solution architectures that support Forterro's Professional Services (PS) strategy. Using deep Certinia expertise and a strong understanding of PS processes, the role ensures the effective integration and optimisation of Certinia within Forterro's IT landscape. It leads technical workstreams, tackles complex challenges, collaborates with cross functional stakeholders, supports external partners and works hands on with Certinia modules. Responsibilities Leads Certinia solution architecture activities across the entire Forterro enterprise IT landscape. Analyses business requirements and translates them into end to end Certinia solution designs. Defines configuration and customisation approaches aligned with best practices. Validates solution designs with both business and technical stakeholders. Communicates architectural principles and process impacts to internal and external stakeholders. Influences cross functional decisions to ensure solution alignment and adoption. Guides the testing and validation of Certinia solutions and related process definitions. Solves complex issues using experience, structured analysis and sound judgement. Provides direction to external implementation partners. Works hands on within Certinia and supports all technical teams involved. Skills, Knowledge & Expertise Extensive experience in Certinia solution architecture or Certinia implementation. Strong mastery of Certinia integrations and end to end business processes. Proven ability to independently lead and deliver complex process designs and implementations. Strong capability to translate business requirements into robust Certinia solution designs. Clear and effective communication skills when working with cross functional stakeholders. Ability to influence decisions beyond the immediate scope of the role. Advanced education and substantial experience in business, IT or a related field.

Forterro is seeking a Certinia Solution Architect to design and deliver solution architectures supporting its Professional Services strategy. This remote role involves collaborating with stakeholders, leading technical workstreams, and ensuring the effective integration of Certinia within Forterro's IT landscape. The ideal candidate will have extensive experience in Certinia and strong communication skills for influencing decisions across functions. An advanced education in business or IT is essential.

Forterro is seeking a Marketing Automation Manager in London to lead advanced email marketing strategies and scale performance across multiple business areas. You will define objectives, drive improvements, and influence stakeholders while aligning with wider goals. You will collaborate with senior leadership, optimize the demand funnel, and enhance marketing operations, tooling, and testing to deliver first-class results.

Marketing Automation Manager Department: Marketing Employment Type: Permanent Location: Royaume Uni, Londres Description The Marketing Automation Manager leads advanced email marketing strategy and delivers improvements that drive performance across multiple areas of the business. The role develops and promotes new methodologies within the specialty area and defines objectives. The Marketing Automation Manager influences stakeholders across functions, communicates with senior leadership on technical and strategic topics and ensures alignment with wider business goals. The role solves complex operational problems using deep expertise and analysis and improves systems and processes at scale. Responsibilities Lead the development of new Email marketing concepts and methods that advance marketing Performance. Define objectives for Email marketing channel and ensure measurable outcomes. Influence stakeholders to adopt new operational practices, methodologies and approaches. Communicate with senior leadership on matters of technical and strategic importance. Lead improvements to email marketing operations, systems, processes and tools across multiple areas. Oversee advanced demand funnel optimisation and performance measurement. Collaborate closely with Field Marketing and COE teams to ensure alignment and collaboration. Guide enhancements to Email marketing technology platforms and ongoing A/B testing. Lead on strategy, planning, build and report channel performance and optimisation. Anticipate operational needs and drive actions to improve efficiency and first in class performance. Support the creation of best in class Marketing Automation and Operations function. Support wider marketing teams in campaign creation and deployment. Support wider business projects to improve systems, processes and ennablement. Skills, Knowledge & Expertise Extensive experience in Email marketing operations, including building strategies, creating first-in-class email journeys at every stage of the prospect funnel. extensive knowledge of building email journey using systems such as HubSpot, Pardot. Recognised subject matter expertise in marketing technology, performance and operational frameworks. Ability to create and promote new methodologies and operational approaches. Strong communication and influencing skills, including the ability to work with senior leadership. Ability to analyse and optimise complex technical and operational issues across. Proven track record of independently leading complex projects with strong judgement. Experience improving email performance and processes for multiple products and multiple languages.

Forterro is seeking an IT Systems Business Analyst to join their IT team in London. The successful candidate will be responsible for analyzing business requirements, ensuring alignment with business transformation initiatives, and collaborating with stakeholders. This role demands expertise in business analysis, strong problem-solving skills, and the ability to work closely with IT leadership and external partners. A proactive approach to process improvement and data analysis will be key to success in this position.

IT Systems Business Analyst Department: IT Employment Type: Permanent Location: UK, London (HQ) Description The Senior Business Analyst will play a pivotal role in our Enterprise IT Applications team, responsible for analysing, documenting, and providing guidance on business requirements and ensuring the overall alignment with our business transformation program. You will collaborate closely with business stakeholders, IT leadership, and external partners to deliver scalable, robust, and future proof business solutions. This is an internal role, and requires excellent communication, problem solving abilities and collaboration skills. Responsibilities Requirements Elicitation and Documentation: Gather, document, and manage business and technical requirements from stakeholders. Create detailed business requirement documents (BRDs) and functional specifications. Stakeholder Engagement: Engage with key stakeholders to understand their needs and expectations. Facilitate regular communication and updates to stakeholders throughout the project lifecycle. Process Analysis and Improvement: Analyse current business processes and identify areas for improvement. Develop and implement process improvement initiatives. Data Analysis and Reporting: Analyse complex data sets to provide actionable insights. Create and present data reports to support decision making. Solution Design and Validation: Collaborate with technical teams to design and validate solutions that meet business requirements. Ensure solutions align with business goals and objectives. Change Management: Support change management initiatives to ensure smooth transition and adoption of new systems and processes. Develop and implement change management strategies. Testing and Quality Assurance: Develop and execute test plans to ensure solutions meet business requirements. Conduct user acceptance testing (UAT) and ensure quality standards are met. Project Support: Provide support to project managers in planning and executing projects. Assist in project documentation and reporting. Training and Support: Develop training materials and conduct training sessions for end users. Provide ongoing support to users post implementation. Compliance and Governance: Ensure projects comply with regulatory and compliance requirements. Implement governance frameworks to ensure alignment with organisational policies. Skills, Knowledge & Expertise Business Analysis Expertise Proven experience in business analysis, particularly in CRM, Finance, ERP, and other enterprise IT systems. Strong understanding of business analysis methodologies and tools (e.g., BABOK, UML, BPMN). Business Transformation Experience Demonstrated ability to support projects during significant business transformations, including M&A integration and organisational change management. Experience in on prem to SaaS migrations, particularly for internal use software and Office 365. Technical Proficiency Familiarity with SaaS platforms and data migrations. Familiarity with security solutions, compliance, and governance frameworks. Stakeholder Management Excellent communication and interpersonal skills to effectively manage and collaborate with diverse stakeholders, including senior executives, business units, and technical teams. Ability to influence and drive consensus among stakeholders with varying priorities. Requirements Gathering and Documentation Strong skills in eliciting, documenting, and managing business and technical requirements. Experience in creating detailed business requirement documents (BRDs) and functional specifications. Process Improvement Ability to analyse and improve business processes to enhance efficiency and effectiveness. Experience in process mapping and re engineering. Data Analysis Strong analytical skills to interpret complex data and provide actionable insights. Experience with data modelling, data analysis, and reporting tools. Problem Solving and Analytical Skills Strong analytical skills to assess complex business requirements and develop innovative solutions. Ability to troubleshoot issues and implement corrective actions promptly. Financial Acumen Understanding of financial principles and ability to analyse financial data related to business projects. Experience in financial reporting and analysis. Leadership and Team Collaboration Proven leadership skills to manage and mentor junior analysts, fostering a collaborative and high performance environment. Ability to work effectively in cross functional teams.

Marketing Automation Manager Department: Marketing Employment Type: Festanstellung Location: Vereinigtes Königreich, London (Hautpsitz) Description The Marketing Automation Manager leads advanced email marketing strategy and delivers improvements that drive performance across multiple areas of the business. The role develops and promotes new methodologies within the specialty area and defines objectives. The Marketing Automation Manager influences stakeholders across functions, communicates with senior leadership on technical and strategic topics and ensures alignment with wider business goals. The role solves complex operational problems using deep expertise and analysis and improves systems and processes at scale. Responsibilities Lead the development of new Email marketing concepts and methods that advance marketing Performance. Define objectives for Email marketing channel and ensure measurable outcomes. Influence stakeholders to adopt new operational practices, methodologies and approaches. Communicate with senior leadership on matters of technical and strategic importance. Lead improvements to email marketing operations, systems, processes and tools across multiple areas. Oversee advanced demand funnel optimisation and performance measurement. Collaborate closely with Field Marketing and COE teams to ensure alignment and collaboration. Guide enhancements to Email marketing technology platforms and ongoing A/B testing. Lead on strategy, planning, build and report channel performance and optimisation. Anticipate operational needs and drive actions to improve efficiency and first in class performance. Support the creation of best in class Marketing Automation and Operations function. Support wider marketing teams in campaign creation and deployment. Support wider business projects to improve systems, processes and ennablement. Skills, Knowledge & Expertise Extensive experience in Email marketing operations, including building strategies, creating first-in-class email journeys at every stage of the prospect funnel. extensive knowledge of building email journey using systems such as HubSpot, Pardot. Recognised subject matter expertise in marketing technology, performance and operational frameworks. Ability to create and promote new methodologies and operational approaches. Strong communication and influencing skills, including the ability to work with senior leadership. Ability to analyse and optimise complex technical and operational issues across. Proven track record of independently leading complex projects with strong judgement. Experience improving email performance and processes for multiple products and multiple languages.

Forterro is looking for a Marketing Automation Manager to lead advanced email marketing strategy aimed at driving performance across the business. This role requires collaboration with various stakeholders and influencing senior leadership on technical topics. The ideal candidate will have extensive experience in Email marketing operations, using tools like HubSpot and Pardot to create sophisticated marketing journeys and optimize processes effectively.