CVL

Our client is a market leading IT Security Company and part of one of the world’s largest organisations. Employees work across varying assignments and projects, and are at the cutting edge of technology. They are currently seeking a Financial Applications Support Specialist to join their team on a full time permanent basis. The role will involve taking responsibility for the support and development of the Financial Applications used internally, predominantly Microsoft Dynamics GP. The ideal candidate will be professional, engaging and possess excellent communication and organisational skills. Main responsibilities: • Providing financial application technical support and administration to accounting users on Microsoft Dynamics GP and related applications. • Maintaining and enhancing reporting facilities (SSRS, Excel reporting) to satisfy the needs of the business. • Providing user training including the development and maintenance of appropriate training material. • Assisting with user acceptance testing. • Maintaining accurate records and documentation of the systems. Experience/qualifications required: • Experience supporting Microsoft Dynamics GP (or similar financial/accounting applications). • Proven problem solving skills • Previous experience with Transact SQL. • Experience with SQL Server Reporting Services is ideal but not essential. • Knowledge of standard accounting practices and processes. • Ability to work on own initiative • Excellent communication skills • Proven ability to prioritise workloads and produce successful results within tight deadlines. • Ability to demonstrate a good level of written skill If you feel this could be the opportunity for you please do not hesitate to apply now. Alternatively for more information on the role please call us on (Apply online only)

Our client, an international organisation is looking for an experienced 2nd or 3rd line Engineer to work within their Service Operations team covering 24x7 shifts, 365 days per year. The team is responsible for delivering technical support to UK business customers, troubleshooting as well as managing customer solutions to identify incidents and maintain service. Main Responsibilities; • Ensuring the highest levels of service are delivered to the customer base • Providing telephone and ticketing based customer support • Assessing the impact/urgency of tickets and gathering appropriate information for each request • Resolving all customer issues raised within agreed SLAs • Maintaining accurate record of activities completed throughout the ticket lifecycle • Escalating issues as appropriate • Liaising with third party suppliers to ensure changes are resolved efficiently • Working closely within the larger team to maintain service excellence • Proactively developing documentation and knowledgebase across the team • Adhering to strict process and procedure • Liaising with Engineering teams in order to further develop troubleshooting processes • Taking responsibility for all out of hours duties including stack management, PRs and planned engineering work communication • Troubleshooting and repairing hardware faults and installing spares or components as required • Carrying out physical checks and audits as required by the business. Successful candidates will have: • Proven experience of providing customer support • Previous ISP, Managed Service or Telecoms experience • Knowledge of ITIL environments • Ability to communicate technical language into user friendly information • Ability to cope well under pressure • Motivation and a can do attitude • Excellent understanding of IT Service Management • Analytical and problem solving skills • A thorough understanding of the majority of the following technologies; o Firewall o VPN o Networking o DNS o TCP/IP routing protocols o MPLS o Broadband o Leased Lines (Copper and Fibre) o Telephony (Traditional and VoIP) o Network Design o Load Balancing o Email (SMTP and POP mail delivery) o Microsoft Exchange Server infrastructure o Domain Names and DNS Management o Anti-Virus and Web Security services o Hosting o VMware o Windows o Linux This is a full time, permanent position working for a highly successful, dynamic organisation. This role operates on a 24x7 day and night shift pattern which operates between the hours of 8am to 8pm and 8pm to 8am. If you feel you have the right level of technical knowledge as well as a highly customer focused attitude, this could be the ideal role for you. Don’t miss out on this opportunity, apply now

Our client, a successful IT solutions provider to the SME sector, is currently seeking a First Line Helpdesk Technician. The ideal candidate will be engaging with excellent customer service skills and possess the ability to build good working relationships with customers and colleagues. Furthermore, they will demonstrate a good work ethic with a positive attitude and be able to work efficiently under pressure. Working within this fast paced and progressive company, you will primarily be responsible for providing 1st line support on the Helpdesk for technical issues. This will include telephone, email and remote assistance to customers. You will log Helpdesk tickets, update progress, monitor logged tickets against SLA’s and ensure 100% SLA statistics. Your role will involve troubleshooting technical issues for infrastructure customers and where necessary working closely with 2nd line support resources and you line manager. Your role will also involve liaising with third party companies such as HP, Cisco and Microsoft. Other duties include Project Administration within the department and assisting with Pre-Sales enquiries. Suitable candidates must be enthusiastic, eager to learn and will have:- • A-level or equivalent qualifications • Previous work experience in a Helpdesk/1st line support role • Excellent communication skills • The ability to follow processes and pick up new skills easily • A high level of computer literacy with general Desktop/Laptop knowledge • The ability to work in a high pressure, fast paced environment • The ability to translate technical language into user friendly information • A good understanding and awareness of IT terminology • Microsoft Office 2016, 2013 and 2010 knowledge • Microsoft Windows 7 to Windows 10 operating systems knowledge • A real passion and determination to work within the IT industry • Microsoft Windows Server 2012 and 2008 knowledge, HP Hardware, and Microsoft Cloud Services (Office 365, Intune, Sharepoint) are desirable but not essential

Our client, a successful IT solutions provider to the SME sector, is currently seeking a First Line Helpdesk Technician. The ideal candidate will be engaging with excellent customer service skills and possess the ability to build good working relationships with customers and colleagues. Furthermore, they will demonstrate a good work ethic with a positive attitude and be able to work efficiently under pressure. Working within this fast paced and progressive company, you will primarily be responsible for providing 1st line support on the Helpdesk for technical issues. This will include telephone, email and remote assistance to customers. You will log Helpdesk tickets, update progress, monitor logged tickets against SLA’s and ensure 100% SLA statistics. Your role will involve troubleshooting technical issues for infrastructure customers and where necessary working closely with 2nd line support resources and you line manager. Your role will also involve liaising with third party companies such as HP, Cisco and Microsoft. Other duties include Project Administration within the department and assisting with Pre-Sales enquiries. Suitable candidates must be enthusiastic, eager to learn and will have:- • A-level or equivalent qualifications • Previous work experience in a Helpdesk/1st line support role • Excellent communication skills • The ability to follow processes and pick up new skills easily • A high level of computer literacy with general Desktop/Laptop knowledge • The ability to work in a high pressure, fast paced environment • The ability to translate technical language into user friendly information • A good understanding and awareness of IT terminology • Microsoft Office 2016, 2013 and 2010 knowledge • Microsoft Windows 7 to Windows 10 operating systems knowledge • A real passion and determination to work within the IT industry • Microsoft Windows Server 2012 and 2008 knowledge, HP Hardware, and Microsoft Cloud Services (Office 365, Intune, Sharepoint) are desirable but not essential

Our client, a successful IT solutions provider to the SME sector, is currently seeking a First Line Helpdesk Technician. The ideal candidate will be engaging with excellent customer service skills and possess the ability to build good working relationships with customers and colleagues. Furthermore, they will demonstrate a good work ethic with a positive attitude and be able to work efficiently under pressure. Working within this fast paced and progressive company, you will primarily be responsible for providing 1st line support on the Helpdesk for technical issues. This will include telephone, email and remote assistance to customers. You will log Helpdesk tickets, update progress, monitor logged tickets against SLA’s and ensure 100% SLA statistics. Your role will involve troubleshooting technical issues for infrastructure customers and where necessary working closely with 2nd line support resources and you line manager. Your role will also involve liaising with third party companies such as HP, Cisco and Microsoft. Other duties include Project Administration within the department and assisting with Pre-Sales enquiries. Suitable candidates must be enthusiastic, eager to learn and will have:- • A-level or equivalent qualifications • Previous work experience in a Helpdesk/1st line support role • Excellent communication skills • The ability to follow processes and pick up new skills easily • A high level of computer literacy with general Desktop/Laptop knowledge • The ability to work in a high pressure, fast paced environment • The ability to translate technical language into user friendly information • A good understanding and awareness of IT terminology • Microsoft Office 2016, 2013 and 2010 knowledge • Microsoft Windows 7 to Windows 10 operating systems knowledge • A real passion and determination to work within the IT industry • Microsoft Windows Server 2012 and 2008 knowledge, HP Hardware, and Microsoft Cloud Services (Office 365, Intune, Sharepoint) are desirable but not essential

Our client, a successful IT solutions provider to the SME sector, is currently seeking a First Line Helpdesk Technician. The ideal candidate will be engaging with excellent customer service skills and possess the ability to build good working relationships with customers and colleagues. Furthermore, they will demonstrate a good work ethic with a positive attitude and be able to work efficiently under pressure. Working within this fast paced and progressive company, you will primarily be responsible for providing 1st line support on the Helpdesk for technical issues. This will include telephone, email and remote assistance to customers. You will log Helpdesk tickets, update progress, monitor logged tickets against SLA’s and ensure 100% SLA statistics. Your role will involve troubleshooting technical issues for infrastructure customers and where necessary working closely with 2nd line support resources and you line manager. Your role will also involve liaising with third party companies such as HP, Cisco and Microsoft. Other duties include Project Administration within the department and assisting with Pre-Sales enquiries. Suitable candidates must be enthusiastic, eager to learn and will have:- • A-level or equivalent qualifications • Previous work experience in a Helpdesk/1st line support role • Excellent communication skills • The ability to follow processes and pick up new skills easily • A high level of computer literacy with general Desktop/Laptop knowledge • The ability to work in a high pressure, fast paced environment • The ability to translate technical language into user friendly information • A good understanding and awareness of IT terminology • Microsoft Office 2016, 2013 and 2010 knowledge • Microsoft Windows 7 to Windows 10 operating systems knowledge • A real passion and determination to work within the IT industry • Microsoft Windows Server 2012 and 2008 knowledge, HP Hardware, and Microsoft Cloud Services (Office 365, Intune, Sharepoint) are desirable but not essential

Our client, an international organisation is looking for an experienced 2nd or 3rd line Engineer to work within their Service Operations team covering 24x7 shifts, 365 days per year. The team is responsible for delivering technical support to UK business customers, troubleshooting as well as managing customer solutions to identify incidents and maintain service. Main Responsibilities; • Ensuring the highest levels of service are delivered to the customer base • Providing telephone and ticketing based customer support • Assessing the impact/urgency of tickets and gathering appropriate information for each request • Resolving all customer issues raised within agreed SLAs • Maintaining accurate record of activities completed throughout the ticket lifecycle • Escalating issues as appropriate • Liaising with third party suppliers to ensure changes are resolved efficiently • Working closely within the larger team to maintain service excellence • Proactively developing documentation and knowledgebase across the team • Adhering to strict process and procedure • Liaising with Engineering teams in order to further develop troubleshooting processes • Taking responsibility for all out of hours duties including stack management, PRs and planned engineering work communication • Troubleshooting and repairing hardware faults and installing spares or components as required • Carrying out physical checks and audits as required by the business. Successful candidates will have: • Proven experience of providing customer support • Previous ISP, Managed Service or Telecoms experience • Knowledge of ITIL environments • Ability to communicate technical language into user friendly information • Ability to cope well under pressure • Motivation and a can do attitude • Excellent understanding of IT Service Management • Analytical and problem solving skills • A thorough understanding of the majority of the following technologies; o Firewall o VPN o Networking o DNS o TCP/IP routing protocols o MPLS o Broadband o Leased Lines (Copper and Fibre) o Telephony (Traditional and VoIP) o Network Design o Load Balancing o Email (SMTP and POP mail delivery) o Microsoft Exchange Server infrastructure o Domain Names and DNS Management o Anti-Virus and Web Security services o Hosting o VMware o Windows o Linux This is a full time, permanent position working for a highly successful, dynamic organisation. This role operates on a 24x7 day and night shift pattern which operates between the hours of 8am to 8pm and 8pm to 8am. If you feel you have the right level of technical knowledge as well as a highly customer focused attitude, this could be the ideal role for you. Don’t miss out on this opportunity, apply now

Our client is a market leading IT Security Company and part of one of the world’s largest organisations. Employees work across varying assignments and projects, and are at the cutting edge of technology. They are currently seeking a Financial Applications Support Specialist to join their team on a full time permanent basis. The role will involve taking responsibility for the support and development of the Financial Applications used internally, predominantly Microsoft Dynamics GP. The ideal candidate will be professional, engaging and possess excellent communication and organisational skills. Main responsibilities: • Providing financial application technical support and administration to accounting users on Microsoft Dynamics GP and related applications. • Maintaining and enhancing reporting facilities (SSRS, Excel reporting) to satisfy the needs of the business. • Providing user training including the development and maintenance of appropriate training material. • Assisting with user acceptance testing. • Maintaining accurate records and documentation of the systems. Experience/qualifications required: • Experience supporting Microsoft Dynamics GP (or similar financial/accounting applications). • Proven problem solving skills • Previous experience with Transact SQL. • Experience with SQL Server Reporting Services is ideal but not essential. • Knowledge of standard accounting practices and processes. • Ability to work on own initiative • Excellent communication skills • Proven ability to prioritise workloads and produce successful results within tight deadlines. • Ability to demonstrate a good level of written skill If you feel this could be the opportunity for you please do not hesitate to apply now. Alternatively for more information on the role please call us on (Apply online only)

Our client is a market leading IT Security Company and part of one of the world’s largest organisations. Employees work across varying assignments and projects, and are at the cutting edge of technology. They are currently seeking a Financial Applications Support Specialist to join their team on a full time permanent basis. The role will involve taking responsibility for the support and development of the Financial Applications used internally, predominantly Microsoft Dynamics GP. The ideal candidate will be professional, engaging and possess excellent communication and organisational skills. Main responsibilities: • Providing financial application technical support and administration to accounting users on Microsoft Dynamics GP and related applications. • Maintaining and enhancing reporting facilities (SSRS, Excel reporting) to satisfy the needs of the business. • Providing user training including the development and maintenance of appropriate training material. • Assisting with user acceptance testing. • Maintaining accurate records and documentation of the systems. Experience/qualifications required: • Experience supporting Microsoft Dynamics GP (or similar financial/accounting applications). • Proven problem solving skills • Previous experience with Transact SQL. • Experience with SQL Server Reporting Services is ideal but not essential. • Knowledge of standard accounting practices and processes. • Ability to work on own initiative • Excellent communication skills • Proven ability to prioritise workloads and produce successful results within tight deadlines. • Ability to demonstrate a good level of written skill If you feel this could be the opportunity for you please do not hesitate to apply now. Alternatively for more information on the role please call us on (Apply online only)

Our client, a successful IT solutions provider to the SME sector, is currently seeking a First Line Helpdesk Technician. The ideal candidate will be engaging with excellent customer service skills and possess the ability to build good working relationships with customers and colleagues. Furthermore, they will demonstrate a good work ethic with a positive attitude and be able to work efficiently under pressure. Working within this fast paced and progressive company, you will primarily be responsible for providing 1st line support on the Helpdesk for technical issues. This will include telephone, email and remote assistance to customers. You will log Helpdesk tickets, update progress, monitor logged tickets against SLA’s and ensure 100% SLA statistics. Your role will involve troubleshooting technical issues for infrastructure customers and where necessary working closely with 2nd line support resources and you line manager. Your role will also involve liaising with third party companies such as HP, Cisco and Microsoft. Other duties include Project Administration within the department and assisting with Pre-Sales enquiries. Suitable candidates must be enthusiastic, eager to learn and will have:- • A-level or equivalent qualifications • Previous work experience in a Helpdesk/1st line support role • Excellent communication skills • The ability to follow processes and pick up new skills easily • A high level of computer literacy with general Desktop/Laptop knowledge • The ability to work in a high pressure, fast paced environment • The ability to translate technical language into user friendly information • A good understanding and awareness of IT terminology • Microsoft Office 2016, 2013 and 2010 knowledge • Microsoft Windows 7 to Windows 10 operating systems knowledge • A real passion and determination to work within the IT industry • Microsoft Windows Server 2012 and 2008 knowledge, HP Hardware, and Microsoft Cloud Services (Office 365, Intune, Sharepoint) are desirable but not essential

Our client, a successful IT solutions provider to the SME sector, is currently seeking a First Line Helpdesk Technician. The ideal candidate will be engaging with excellent customer service skills and possess the ability to build good working relationships with customers and colleagues. Furthermore, they will demonstrate a good work ethic with a positive attitude and be able to work efficiently under pressure. Working within this fast paced and progressive company, you will primarily be responsible for providing 1st line support on the Helpdesk for technical issues. This will include telephone, email and remote assistance to customers. You will log Helpdesk tickets, update progress, monitor logged tickets against SLA’s and ensure 100% SLA statistics. Your role will involve troubleshooting technical issues for infrastructure customers and where necessary working closely with 2nd line support resources and you line manager. Your role will also involve liaising with third party companies such as HP, Cisco and Microsoft. Other duties include Project Administration within the department and assisting with Pre-Sales enquiries. Suitable candidates must be enthusiastic, eager to learn and will have:- • A-level or equivalent qualifications • Previous work experience in a Helpdesk/1st line support role • Excellent communication skills • The ability to follow processes and pick up new skills easily • A high level of computer literacy with general Desktop/Laptop knowledge • The ability to work in a high pressure, fast paced environment • The ability to translate technical language into user friendly information • A good understanding and awareness of IT terminology • Microsoft Office 2016, 2013 and 2010 knowledge • Microsoft Windows 7 to Windows 10 operating systems knowledge • A real passion and determination to work within the IT industry • Microsoft Windows Server 2012 and 2008 knowledge, HP Hardware, and Microsoft Cloud Services (Office 365, Intune, Sharepoint) are desirable but not essential