Gamma Communications plc

Gamma Communications plc is seeking an experienced Product Owner and Manager in Manchester to lead their AI Services and Operations. This role focuses on introducing ServiceNow and extending AI across operational journeys, aiming for improved service delivery and satisfaction. The ideal candidate should have hands-on IoT experience, strong stakeholder management skills, and a proven track record in Agile environments. The position offers a range of benefits including 25 days annual leave, private medical insurance, and a family-friendly work culture.

Manchester, UK Job Description Posted Thursday 12 February 2026 at 01:00 A bit about us At Gamma, we're more than just a leader in Unified Communications as a Service (UCaaS) - we're a dynamic, forward-thinking team, revolutionising the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we're expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners. We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you'll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas. Who are we looking for? We're are looking for an experienced Product Owner and Manager to focus on our AI Services and Ops domain who applies AI with discipline to improve service and operations. Your starting point is introducing ServiceNow before extending AI and workflow automation across the highest-value operational journeys. You'll validate use cases, run controlled experiments, and ensure adoption sticks. Success means faster resolutions, tighter SLAs, and higher satisfaction rates. Working in a fact-based, experience-based, and evidence-based manner, the Product Owner Manager is responsible for ranked, product backlogs underpinned by empirical product discovery and validation. The Product Owner Manager facilitates and orchestrates a framework for setting, prioritising, defining, validating requirements to deliver quantifiable business outcomes and value. What will you be doing day-to-day? Build, own, and maintain a Product Backlog that is both visible and transparent, using appropriate tooling such as Jira. Ownership of the 1-n product backlog - working with other POMs, Senior POMs, Lead POM & Delivery & Design Director to build aligned, ranked cross portfolio backlog. Working with key stakeholders, define end-to-end user story maps and customer journey maps and identify future development needs. Develop, maintain, and distribute Product roadmaps to provide clarity on value outcomes of all planned work over a 12-month period. Working with end users, Technologist and Channel and Sales teams, embed a culture of Product Discovery & Validation, while taking risks associated with value, viability, usability and feasibility into consideration. Own and communicate our Delivery commitments, ensuring dependencies on all delivery teams are understood and aligned. Review and assess the impact of proposed changes and, working with colleagues, help facilitate documented assessments of viable options so that solutions can be agreed upon and defined Be a central point of reference for all changes related to the product, communicating clearly how changes can impact one another What You'll Need We actively encourage applicants with proven, hands on IoT experience or mobile, as this expertise will be critical in driving adoption, unlocking new use cases, and ensuring our IoT offering delivers measurable business value. Experience developing a deep understanding of customer needs and translating them into clear requirements Able to combine technical competence with business and commercial awareness and excellent communications skills Knowledge of and experience in developing and prioritising product backlogs Proficiency in analysing data, forming theories, and developing action plans Excellent stakeholder management skills and confidence to challenge others in an appropriate way Ability and capacity to manage a demanding workload, handle conflicting priorities and a proven success rate of delivering high quality products, quickly and at scale Experience of working in an Agile environment with multi-disciplinary teams Experience in using tools such as Confluence, JIRA, Trello, Lucid and Microsoft 365 suite An understanding of various agile artifacts and ceremonies, and how to effectively work with engineering teams within these frameworks What do we offer you? At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you. Family matters, too. With enhanced maternity and paternity pay, we're here to support you as a parent and help you thrive in your career. We offer a contributory pension plan to help you save for the years ahead, with Gamma's contribution varying dependant on yours. Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones. We want you to share in our success. That's why we offer tax efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma's growth. We're committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably. A few things to note Unfortunately, we can't offer visa sponsorship or relocation support for this role. If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age.We are a family friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work life balance and enjoy working here at Gamma. For recruitment agencies - we have a network of fantastic partners that support us in our hiring from time to time. We're not looking to increase that network currently, so please don't send speculative CVs.

At Gamma, we're more than just a leader in Unified Communications as a Service (UCaaS). We're a fast-moving technology organisation delivering innovative voice, data, and mobile solutions across Europe. Our product and service portfolio is at the heart of what we do - powering reliable, scalable communications for thousands of businesses. Behind the scenes, our engineering teams design, build, and maintain the software systems that generate real business impact. We combine the agility of a start up mindset with the stability of a leading European business. Collaboration, ownership, and continuous improvement define how we work - and we're always looking for people who want to build meaningful technology at scale. Who are we looking for? We are looking for an experienced Software Engineer to design, build, and support systems within the BSS/OSS domain. You will contribute across the full software development lifecycle, ensuring solutions are scalable, secure, maintainable, and aligned with business and technical requirements. You will work closely with cross functional teams to deliver high quality software solutions, lead technical design activities where required, and contribute to engineering best practices. What will you be doing day to day? Design and develop scalable, secure, and maintainable software solutions. Lead technical design of components, APIs, and integrations. Develop and maintain Java based applications and RESTful APIs. Participate in code reviews, automated testing, and CI/CD activities. Support containerised and cloud based deployments, including Kubernetes and AWS. Contribute to Agile ceremonies including sprint planning, stand ups, and retrospectives. Provide accurate technical estimates and progress updates. Assist with configuration management, penetration testing, and security remediation. Produce and maintain technical documentation. Share knowledge and contribute to continuous improvement initiatives. Research and support adoption of emerging technologies and engineering practices. What you'll need: Strong commercial experience with Java (Java 8 or above). Strong understanding of Object Oriented Programming (OOP). Experience designing and developing RESTful APIs. Strong SQL and relational database experience. Experience with version control systems, ideally Git. Experience with automated testing frameworks such as JUnit, Cucumber, or Selenium. Experience with CI/CD pipelines and DevOps practices. Experience working in Agile environments. Experience using Jira or similar work management tools. Experience with AWS or other public cloud platforms. Experience with containerisation technologies and Kubernetes. Understanding of secure software development and information security principles. What do we offer you? At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. We also provide a volunteer day, allowing you to support a cause that matters to you. Family is important to us. With enhanced maternity and paternity pay, we support you at every stage of life. Our contributory pension scheme helps you plan for the future, with Gamma increasing contributions in line with yours. Your wellbeing comes first. We offer group income protection, life assurance (four times your salary), and private medical insurance through Vitality, which extends to your immediate family. We want you to share in our success, which is why we offer tax efficient share save and share incentive plans. We're also committed to sustainability, offering an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making greener travel easier. A few things to note Unfortunately, we can't offer visa sponsorship or relocation support for this role. This role is hybrid, with office and home working flexibility. If you feel you could be a great fit for Gamma but don't meet every requirement, we still encourage you to apply - you might be exactly who we're looking for. Gamma is an equal opportunity employer. We are committed to building inclusive, diverse teams where everyone can be their authentic selves. We welcome applications from all backgrounds and do not discriminate based on any protected characteristics.

At Gamma, we're more than just a leader in Unified Communications as a Service (UCaaS). We're a fast moving technology organisation delivering innovative voice, data, and mobile solutions across Europe. Our product and service portfolio is at the heart of what we do - powering reliable, scalable communications for thousands of businesses. Behind the scenes, our engineering teams design, build, and maintain the software systems that generate real business impact. We combine the agility of a start up mindset with the stability of a leading European business. Collaboration, ownership, and continuous improvement define how we work - and we're always looking for people who want to build meaningful technology at scale. Who are we looking for? We are looking for a Senior Software Engineer to provide technical implementation of various systems which reside in the BSS/OSS space. You will be responsible for bringing technical considerations such as capacity, security, maintainability, and other non functional requirements into the designs of the team and lead aspects of design and planning of the software components within the larger project design. What will you be doing day to day? Lead the agreed aspects of technical design, code implementation, code review and testing of any delivered components Provide coaching and support to others in the Software Engineering team, regarding technologies and best practice Support the Squad Lead in managing and enhancing the CI/CD capabilities of the squad Participate actively in Agile ceremonies, project management efforts, and the establishment of best practices and tooling across the team Work with internal stakeholders, from Product, Operations and beyond, to clarify and improve requirements Ensure we are meeting our standards on cost control, configuration management, asset management and security Create high quality technical documentation for other engineers and operational colleagues, to assist with future development, maintenance, operability, and disaster recovery of our systems, with a focus on business continuity Ensure testing covers all aspects of delivery and manage any remediation plan Identify, test and champion the adoption of emerging technologies What You'll Need We're looking for someone with a strong technical foundation and a passion for building high quality, scalable software. You should be able to demonstrate: Proven, hands on experience working in a Java based development environment (Java 8 or above), with a solid understanding of core language features and ecosystem Strong grasp of object oriented programming (OOP) principles and their practical application in real world systems Significant experience writing and optimising SQL, with a good understanding of database design and performance considerations Experience designing and developing RESTful APIs, with a focus on scalability, usability, and maintainability Proficiency in using version control systems, ideally Git, within a collaborative development workflow You'll also bring: Demonstrable experience applying industry best practices in automated testing, using tools such as JUnit, Cucumber, or Selenium Practical experience working with CI/CD pipelines, with an understanding of modern delivery practices and tooling Experience working within Agile methodologies, contributing effectively to team ceremonies and iterative delivery Familiarity with tools such as Jira (or similar) for task tracking and collaboration In addition, it would be valuable to have: Knowledge of public cloud platforms, ideally AWS, including experience building or deploying cloud native applications Understanding of containerisation technologies (e.g. Docker) and orchestration platforms such as Kubernetes What do we offer you? At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. We also provide a volunteer day, allowing you to support a cause that matters to you. Family is important to us. With enhanced maternity and paternity pay, we support you at every stage of life. Our contributory pension scheme helps you plan for the future, with Gamma increasing contributions in line with yours. Your wellbeing comes first. We offer group income protection, life assurance (four times your salary), and private medical insurance through Vitality, which extends to your immediate family. We want you to share in our success, which is why we offer tax efficient share save and share incentive plans. We're also committed to sustainability, offering an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making greener travel easier. A few things to note Unfortunately, we can't offer visa sponsorship or relocation support for this role. This role is hybrid, with office and home working flexibility. If you feel you could be a great fit for Gamma but don't meet every requirement, we still encourage you to apply - you might be exactly who we're looking for. Gamma is an equal opportunity employer. We are committed to building inclusive, diverse teams where everyone can be their authentic selves. We welcome applications from all backgrounds and do not discriminate based on any protected characteristics.

Gamma Communications plc, based in Newbury, is seeking an experienced Software Engineer to design and support systems within the BSS/OSS domain. You'll work closely with cross-functional teams to deliver high-quality software solutions while being part of a company committed to innovation and collaboration. With a hybrid work model, Gamma offers benefits such as 25 days of annual leave, enhanced family pay, and wellbeing support, reflecting a strong commitment to employee success and inclusiveness.

Gamma Communications plc in Manchester is seeking a Senior Software Engineer to develop and maintain a suite of proprietary telecommunication solutions. You will collaborate with product and engineering teams and mentor colleagues while working in an agile environment. This role offers a hybrid work model with a strong emphasis on continuous improvement and career growth. Benefits include generous leave, pension contributions, and private medical insurance.

At Gamma, we're more than just a leader in Unified Communications as a Service (UCaaS). We're a fast-moving technology organisation delivering innovative voice, data, and mobile solutions across Europe. Our product and service portfolio is at the heart of what we do - powering reliable, scalable communications for thousands of businesses. Behind the scenes, our engineering teams design, build, and maintain the software systems that generate real business impact. We combine the agility of a start-up mindset with the stability of a leading European business. Collaboration, ownership, and continuous improvement define how we work - and we're always looking for people who want to build meaningful technology at scale. Who are we looking for? Senior Software Engineers are responsible for developing and maintaining the Group Products suite of proprietary telecommunication solutions. Building new features and functionality across the platform and web/desktop user interfaces. In this role you will be a member of the Product Engineering function at Gamma, responsible for building and maintaining high-quality software applications in an agile environment. You will ensure that solutions meet requirements and adhere to engineering best practices. As a Senior Full Stack Software Engineer you will also play a key role in mentoring team members and fostering their professional growth. What will you be doing day-to-day? Collaborate with product and engineering peers to scope, plan and estimate requirements, ensuring all solutions are well thought through and future proof. Evaluate trade offs between technical solutions, providing recommendations that balance performance, maintainability, and delivery timelines to support leadership decision making. Develop new features and functionality across the platform and applications, whilst maintaining the stability of existing codebase, using TypeScript, Node.js and React. Integrate with relevant third party services and tools where required, ensuring best practice integration rules are adhered to and integrations are stable. Develop APIs using best practice standards and conventions. Produce Solution Design documents for review before implementation including detail on security considerations, testing required and potential impacts across the stack. Take ownership of delivery timelines for assigned work, proactively identifying and communicating risks, blockers, and dependencies to appropriate stakeholders. Constructively challenge technical approaches and processes, proposing and driving improvements to team practices and ways of working. Use unit and E2E test frameworks to ensure a high level of coverage across the platform and web applications. Support, participate in, and actively encourage, Test Driven Development (TDD) practices and pair programming to maintain code quality and knowledge sharing. Support code deployment by maintaining CI/CD pipelines. What you'll need: Experience of front end and back end systems Strong experience with TypeScript in production applications, with demonstrated ability to design scalable systems Proven experience mentoring engineers at various levels through code reviews, pair programming, TDD practices, and technical coaching Experience in evaluating and adopting new technologies and practices Experience with AWS (preferred), Azure or GCP Strong experience using unit & E2E test frameworks (e.g. Jest, Playwright) Experience maintaining CI/CD pipelines to build and deploy code, working to platform standards Kubernetes (Not required but beneficial) VoIP/WebRTC experience (Not required but highly beneficial) What do we offer you? At Gamma, we believe in work life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. We also provide a volunteer day, allowing you to support a cause that matters to you. Family is important to us. With enhanced maternity and paternity pay, we support you at every stage of life. Our contributory pension scheme helps you plan for the future, with Gamma increasing contributions in line with yours. Your wellbeing comes first. We offer group income protection, life assurance (four times your salary), and private medical insurance through Vitality, which extends to your immediate family. We want you to share in our success, which is why we offer tax efficient share save and share incentive plans. We're also committed to sustainability, offering an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making greener travel easier. A few things to note Unfortunately, we can't offer visa sponsorship or relocation support for this role. This role is hybrid, with office and home working flexibility. If you feel you could be a great fit for Gamma but don't meet every requirement, we still encourage you to apply - you might be exactly who we're looking for. Gamma is an equal opportunity employer. We are committed to building inclusive, diverse teams where everyone can be their authentic selves. We welcome applications from all backgrounds and do not discriminate based on any protected characteristics. Recruitment agencies We work with a trusted group of recruitment partners and are not looking to expand this network at present. Please do not send speculative CVs.

Gamma Communications plc in Newbury is seeking a Senior Software Engineer to lead the technical design and implementation of BSS/OSS systems. You will work collaboratively within an agile team, ensuring high standards in code quality and documentation. Ideal candidates should have strong expertise in Java, SQL, and RESTful APIs, alongside a commitment to best practices in software engineering. The position offers a hybrid working arrangement and comprehensive benefits including enhanced parental leave and wellbeing support.