Keystone Recruitment Partners Ltd

Full-Time Remote (with occasional travel within Central Scotland) An established and growing IT services provider is seeking an experienced Senior IT Support Engineer to join its technical team. This is primarily a remote position, with occasional on-site work required across the Central Belt of Scotland. This role combines high-level technical support, systems administration, and project delivery. The successful candidate will play a key role in maintaining, improving, and securing client IT environments while contributing to wider infrastructure and service improvements. This opportunity would suit an experienced support professional looking to progress into more senior technical responsibilities within a forward-thinking environment. Key Responsibilities End-User Support: Deliver expert-level remote and on-site technical support via telephone and service desk systems. Troubleshoot, investigate, and resolve complex user and infrastructure issues. Project Delivery: Lead and contribute to infrastructure projects including server upgrades, workstation deployments, cloud migrations, and network implementations. Service Improvement: Develop and implement initiatives to enhance service desk efficiency and overall service delivery. Infrastructure & Security Management: Manage and support server environments and hosted solutions Maintain Azure, Exchange Online, and Microsoft 365 environments Administer SharePoint environments Support domain services and Group Policy management Ensure network security, data protection, and compliance standards Support disaster recovery and cloud backup solutions Implement proactive monitoring and automation improvements Endpoint & Device Management: Manage MDM platforms (including Microsoft Intune), endpoint security solutions, and mobile devices. Networking: Support routers, switches, VLANs, WAN/LAN, VPN, DHCP, DNS, and WiFi infrastructure. Telephony: Support and manage cloud-based VoIP systems. Documentation: Maintain accurate and detailed technical documentation for systems and processes. Skills & Experience Required Excellent interpersonal and customer engagement skills, with the ability to communicate technical concepts clearly Advanced troubleshooting expertise across Windows 10/11 and macOS platforms In-depth experience with Active Directory, Group Policy, Microsoft 365, Azure, and Azure AD Connect Proven background supporting server infrastructure and virtualised environments Working knowledge of PowerShell and scripting for automation and administration Hands-on experience with Endpoint Detection & Response (EDR) and security tooling Demonstrated experience managing SharePoint environments and delivering Microsoft cloud migrations Familiarity with Mobile Device Management (MDM) platforms, including Microsoft Intune Experience leading and contributing to technical projects both independently and collaboratively Strong organisational skills with the ability to manage multiple priorities while maintaining attention to detail Understanding of cloud backup platforms and disaster recovery planning Comfortable working autonomously and performing effectively in a fast-paced service desk setting Full UK driving licence with access to a vehicle

Keystone Recruitment Partners are delighted to be working exclusively for our International Data Science Consultancy client working with some of the world's most recognisable brand companies providing creative and elegant data science solutions to real-world supply chain, manufacturing and logistics problems. Our client pride themselves on being at the forefront of AI, Data, Software and Technology providing their clients with real-world efficiency gains and savings. They are looking for Senior and Lead Data Science professionals to join their growing, globally dispersed team of experts in various fields. This role will be fully remote and will be on a freelance 12 month rolling contract with an annual remuneration review. The successful candidate will have a range of skills including: 1) Proven track record of pioneering data science techniques in a commercial setting. 2) Fluent in Italian or French (And English) 3) Consultancy experience 4) Supply Chain, Manufacturing or Logistics expertise with proven track record in solving complex problems in these fields through data science/AI/software. 5) Technical expertise with Python, R, SQL, Azure and evidence of continuous improvement and learning on the latest software and technology packages. In return our client are offeirng substantial remuneration package depending on experience of between (phone number removed) per annum. There is also a bonus. The client operates a fully remote policy with very occasional travel (one annual trip of under 1 week) to European cities for team training.