Sumer Group Holdings Limited

2nd Line IT Support Department: Operations - IT Employment Type: Permanent Location: Swindon Description Sumer is a leading professional services group supporting regional SMEs across the UK and Ireland. As we continue to scale, we are integrating high quality accountancy firms into a national organisation with strong local presence. We are seeking a proactive and skilled IT Support Technician (2nd Line) to support our Monahans hub in Trowbridge or Swindon. This role combines on site end user support with close collaboration across our central IT function, contributing directly to the reliability, security, and performance of our growing technology environment. You will play a key role in ensuring smooth day to day operations, delivering excellent user support, and maintaining robust local infrastructure. Key Responsibilities User & Desktop Support Deliver 2nd Line troubleshooting for laptops, desktops, peripherals, applications, and performance issues. Take and manage support calls and tickets, resolving issues at first contact where possible Communicate clearly with users, providing updates and managing expectations Account, Access & Device Management Manage user lifecycle processes, including onboarding, leavers, access provisioning, and permissions updates. Configure workstations, profile laptops, and ensure new starters receive an effective technical induction. Administer Active Directory and Microsoft 365, including mailbox setup, distribution lists, and security groups. Systems Maintenance & Administration Perform routine system checks, patching validation and monitoring activities. Maintain accurate documentation for systems, configurations, and support procedures. Security & Compliance Support technical activities related to vulnerability management and remediation. Work with tools such as Sentinel one, Qualys, Mimecast, and Microsoft 365 Security Portal. Assist with triage and response to security alerts under the direction of central IT. Vendor & Escalation Management Coordinate with third party vendors and external partners to resolve technical issues or support local projects. Collaboration with Group IT Support initiatives relating to: Microsoft Windows 11 endpoint environments Microsoft 365 administration and apps Mimecast web filtering and email security Vulnerability scanning and patching using Qualys Hardware configuration to organisational standards Skills, Knowledge & Expertise Essential Solid experience in a 2nd Line role within a multisite or professional services environment. Good working knowledge of Windows and Microsoft 365 Comfortable taking calls and working with a ticketing system Strong customer service mindset with clear communication skills Willingness to learn, follow procedures, and escalation when appropriate Desirable / Beneficial Exposure to Azure administration, conditional access, security policies. Experience supporting server or cloud operational tasks.

Private Client Tax Associate Partner Department: Personal Tax Employment Type: Permanent Location: Belfast Description We are seeking a forward-thinking Private Client Tax Associate Partner to play a pivotal role in shaping the future of our Private Client Tax practice. This is a great opportunity to step into a senior leadership position where you will drive strategic growth, lead a high-performing team, and deliver exceptional advisory services to a diverse portfolio of high-value clients. In this influential role, you will spearhead complex tax advisory projects across income tax, capital gains tax, inheritance tax, trusts, and succession planning, while serving as a trusted senior advisor to key clients. You will take the lead in developing and expanding our Private Client Tax service line, strengthening client relationships, and contributing directly to firmwide strategy. With responsibility for mentoring and developing the next generation of talent and overseeing portfolio financial performance this is a position that offers both significant impact and long-term career progression. If you're a commercially minded private client specialist with a passion for delivering bespoke tax solutions and driving strategic growth, we'd love to hear from you. Key Responsibilities Strategic leadership of the Private Client team, overseeing a diverse portfolio of high-value personal tax and estate planning clients. Driving tax advisory projects, identifying planning opportunities and leading the delivery of bespoke solutions for clients across income tax, capital gains tax, inheritance tax, trusts, and succession planning. Developing and expanding the Private Client offering, contributing to practice-wide strategy and growth initiatives. Acting as a senior point of contact for key clients, building long-term trusted advisory relationships and ensuring exceptional service delivery. Overseeing complex advisory assignments, including estate planning, lifetime wealth structuring, residence and domicile matters, and cross-border tax considerations. Mentoring and developing senior managers and trainees, supporting team capability building and fostering a culture of excellence. Financial oversight of the portfolio, including budgeting, forecasting, pricing, and profitability management. Contributing to business development, including networking, proposal preparation, and representing the practice in the market. Skills, Knowledge and Expertise ACA, CTA, or equivalent professional qualification. Significant experience in Private Client Tax at Senior Manager, Director, or equivalent senior advisory level. Deep expertise in personal tax, estate planning, trusts, and high-net-worth advisory work. Proven track record of building and managing strong client relationships at a senior level. Demonstrable experience identifying and delivering tax planning opportunities. Strong leadership capabilities with the ability to mentor, influence, and inspire teams. Excellent commercial awareness with experience contributing to firmwide growth or service line development. A proactive, strategic mindset with the ability to deliver practical, solutions-focused advice. Strong organisational skills and confidence managing complex, multi-faceted assignments. Benefits Competitive salary and benefits package, including access to our employee benefits hub, with resources on health and financial well being as well as lifestyle savings Working in an environment that fosters learning and development Internal mentor and buddy system to support you through your career journey Personal development programs to facilitate career growth, alongside practical, on the job training. Why Choose a Tax career with us? At Sumer NI, we are proud to deliver hands on, proactive, and meaningful tax advice that helps clients shape their futures. As a Private Client Tax Senior Manager/Associate Partner, you will play a central role in delivering complex, high value work and shaping the strategic direction of our Private Client Tax offering. You will have the scope to influence firmwide growth while working closely with an experienced and collaborative leadership team.

Sumer Group Holdings Limited is looking for a Private Client Tax Associate Partner in Belfast. In this pivotal leadership role, you will drive strategic growth in our Private Client Tax practice, overseeing complex tax advisory projects. Your responsibilities will include managing high-value client relationships, leading a high-performing team, and contributing to the firmwide strategy. This position offers significant impact and opportunities for long-term career progression.

Sumer Group Holdings Limited is seeking a proactive 2nd Line IT Support Technician in Swindon. You will deliver expert troubleshooting and support for desktops, applications, and user needs, ensuring a seamless IT environment. Your role includes managing user access, performing system checks, and collaborating with third-party vendors. A solid background in Windows and Microsoft 365 is essential, along with excellent communication skills. Join us to help maintain our technology infrastructure as we grow!

IT Service Desk Engineer Department: Operations - IT Employment Type: Permanent Location: Newcastle-upon-Tyne Description RMT Technology delivers innovative IT solutions that keep businesses running smoothly, securely, and efficiently. We're looking for an experienced IT Service Desk Engineer to join our team and be the first point of contact for technical support across our nationwide client base. Key Responsibilities Regular on-site visits to clients as required delivering first and second line support for IT issues. This may include a presence at the client sites in the event of unforeseen IT incidents co-ordinating resolution with the Managed Service team in Newcastle-upon-Tyne Act as the first line of support for IT issues via phone, email, and ticketing systems Troubleshoot hardware, software, and network problems, escalating when required Manage user accounts and access rights in Microsoft 365 and Active Directory Configure and support desktops, laptops, and mobile devices. Keep tickets updated and resolved in line with SLAs Assist with IT projects, rollouts, and system improvements Collaborate with our office based team in Newcastle-upon-Tyne Skills, Knowledge & Expertise Proven experience in an IT support or service desk role Strong knowledge of Windows OS, Microsoft 365, and Active Directory Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP) Familiarity with ITSM tools (ServiceNow, Freshservice, etc.) Excellent troubleshooting and problem-solving skills Customer-focused with strong communication skillsDemonstrated ability to work independently in a remote environment maintaining productivity, accountability and communication with the broader team A full and valid Driving Licence will be required to attend client site visits At Sumer, we know everyone's journey is different. That's why we're committed to fairness, removing barriers and giving people the support they need to do their best work. If you need any support during the hiring process, just let us know. Our values represent what matters most to us and guide how we work every day: We Shine Together We Do the Right Thing We Make It Count We know diverse teams make us stronger. That's why we're creating an inclusive workplace where everyone belongs and differences are valued and celebrated.

Sumer Group Holdings Limited is seeking an experienced IT Service Desk Engineer located in Newcastle upon Tyne. The role involves providing first and second line IT support to clients, including troubleshooting hardware, software, and networking issues. The ideal candidate will have deep expertise in Windows OS and Microsoft 365, as well as strong customer service skills. The position offers a dynamic work environment with a strong commitment to diversity and inclusion.

Sumer Group Holdings Limited is seeking an experienced IT Infrastructure Analyst for a remote fixed-term contract. The role focuses on supporting a major transformation programme, consolidating multiple accountancy firms into a centralised Microsoft Azure environment. Candidates must have strong hands-on experience with Microsoft Azure and proven experience in infrastructure migration. This position requires collaboration with internal IT teams, third-party vendors, and stakeholders to ensure successful transitions. A background in professional services or accountancy firms is preferred.

IT Infrastructure Analyst Department: Technology Employment Type: Fixed Term Contract Location: Remote Description Sumer is a values led, purpose driven professional services group on an ambitious growth journey. Built through acquisition, Sumer brings together high quality regional firms under a collaborative and entrepreneurial model. As the Group continues to scale, we are establishing a permanent procurement function to support commercial performance, supplier governance and operational consistency across the business. We are seeking an experienced IT Infrastructure Analyst to support a major transformation programme, consolidating multiple accountancy firms into a centralised Microsoft Azure environment. This role will play a key part in migrating diverse legacy infrastructures (including on premises and existing cloud estates) into a unified, secure, and scalable Azure platform. The contractor will work closely with internal IT teams, third party vendors, and business stakeholders to ensure smooth and efficient transitions. Key Responsibilities Support the migration of infrastructure, systems, and services into Azure Assess and document existing environments (on prem, hybrid, and cloud based) Design and implement migration strategies (lift and shift, replatforming, or modernisation) Ensure security, compliance, and governance standards are maintained throughout Troubleshoot and resolve migration related issues Collaborate with project managers to track progress and manage risks Produce clear technical documentation and handover materials Provide knowledge transfer to internal teams post migration Execute migrations of: Servers and virtual machines Active Directory / Azure AD (Entra ID) File services and storage Line of business applications Support tenant consolidation and identity integration across multiple entities Skills, Knowledge & Expertise Strong hands on experience with Microsoft Azure, including: Azure Virtual Machines, Networking, Storage Azure Migrate and related tooling Azure AD / Entra ID, identity management, and hybrid identity Proven experience delivering infrastructure migration or transformation projects Experience migrating from: On premises environments (VMware / Hyper V) Existing cloud platforms (Azure / AWS) Solid understanding of: Networking (VPNs, firewalls, routing) Security best practices in cloud environments Backup and disaster recovery solutions Experience with Microsoft 365 tenant migrations Strong troubleshooting and problem solving skills Experience within professional services or accountancy firms Familiarity with accountancy platforms such as CCH & IRIS Azure Landing Zones Infrastructure as Code (e.g. ARM, Bicep, Terraform) Endpoint management (Intune) Data migration tools and strategies