Agilesource Ltd

AgileSource are looking for an experienced Service Architect with a Government/Public Sector & Consultancy background. As a Service Architect, you will hold a senior role in defining, shaping, and assuring end-to-end service designs . The position blends strong architectural discipline with hands-on delivery insight, ensuring services are robust, operable, and aligned to organisational strategy. You will work as part of a multi-disciplinary team, helping to create services that are scalable, resilient, and designed around user needs. Key Responsibilities Develop and maintain holistic service designs covering people, processes, data, technology, and third-party suppliers. Own the creation of service design artefacts, including service blueprints, catalogues, interface specifications, and operational documentation for critical services. Provide leadership on service design assurance, working alongside client architecture and governance functions to ensure adherence to agreed standards. Create, review, and assure design outputs in line with organisational policies, security requirements, accessibility standards, and defined architectural frameworks. Participate in design and governance forums, offering service-focused assurance, identifying dependencies, and contributing to risk and issue resolution. Identify and manage technical, contractual, and supplier dependencies to support smooth transitions across infrastructure, data, and support arrangements. Drive architectural consistency across programmes and workstreams, proactively highlighting and resolving shared risks, constraints, and overlaps. Collaborate closely with Enterprise Architecture, technical specialists, platform owners (including ServiceNow), delivery leads, and analysts to ensure designs are both strategically coherent and delivery-ready. Support and upskill client teams in areas such as operating model design, service governance, and multi-supplier integration to build lasting internal capability. Essential Skills & Experience Demonstrable experience designing and assuring services within large, complex organisations. Strong understanding of service integration models, sourcing approaches, and enterprise technology platforms. Knowledge of public sector environments, including digital governance frameworks and secure-by-design service principles. Proven ability to engage and influence senior stakeholders across business and technical audiences. Holds current SC clearance or is eligible and willing to obtain clearance. Desirable Experience Exposure to product-led and platform-based operating models. Practical understanding of ITIL 4 concepts and practices. Hands-on experience working with ServiceNow or similar enterprise service platforms. Involvement in major transformation initiatives, such as large-scale organisational change, mergers, or acquisitions.

We are working on behalf of our amazing client, who are a growing Digital Transformation consultancy with an exceptional reputation and a client base spanning Financial Services, Government, and Defence. We help major organisations transform their digital operations, and we're looking for a Senior ITSM Tooling Developer/Technical Consultant to lead high-impact tooling implementations. You'll work closely with senior client stakeholders and ITSM platform vendors, delivering complex ITSM and ESM tooling solutions. Reporting to the Head of Tooling, you'll take ownership of significant implementations across the UK. What You'll Need Expert installation, configuration, and support of ITSM tooling (eg, ServiceNow or similar) Strong ITIL knowledge (ITIL v3 Foundation minimum; advanced preferred) Experience integrating ITSM tools with external systems Knowledge of infrastructure/application discovery tools Strong analytical, design, and programming skills Experience with SOAP and REST APIs You will bring Excellent consulting and stakeholder engagement skills Able to work independently and within development teams Experience with agile delivery (epics, user stories, sprints) Strong project/delivery management capability Collaborative, organised, and comfortable working to tight deadlines