Cloud Software Group

Cloud Software Group is seeking a Lead Product Specialist to enhance customer engagement through technical expertise and product knowledge. This position requires working closely with clients to understand their challenges and deliver tailored solutions. The ideal candidate has a Bachelor's degree in a technical domain, over 8 years of experience in a customer-facing role, and specialized knowledge in Cloud Software Group's products, including Citrix and NetScaler. Excellent communication skills and the ability to collaborate effectively are essential for this role.

As a Lead Product Specialist you will use your knowledge and experience to work with customers to better understand their needs and challenges and map them to capabilities across our products and services. You'll work closely with the Cloud Software Group (CSG) field teams and provide hands on product expertise to a variety of customer segments, including many Fortune 100 & 500 customers, to deliver technical outcomes that help drive the successful adoption and expansion of our solutions. As a specialist, you'll focus on new and advanced capabilities of our products as well as use cases to help support expanding the customer's journey with CSG. As part of the Product Specialist team you'll work with Account Technology Strategists, Account Executives, SolutionEnterprise Architects, Customer Success and Field CTOs to establish a shared vision with our customers and help them achieve their strategic goals. Responsibilities Deliver subject matter expert knowledge on designated specialist focus areas and establish yourself as a trusted advisor within the customer to accelerate time to value. Deliver complex, customized demonstrations and proof of value that highlight the outcomes that can be delivered. Navigate technical decision points, architecture, and technical strategy to aid in the adoption and expansion of products and services. Support a successful hands on technical onboarding experience by managing readiness and assisting with the initial configuration to adopt new products and services. Build awareness of products and features and help remove barriers to adoption. Collaboration with cross functional teams within the Cloud Software Group including Account Executives, Account Technical Specialists, Demo Center team, Enablement, and Solution Architects. Collaborate with Product Management to provide bi directional feedback to and from the PM team to influence product roadmap and provide valuable customer feedback. Help drive awareness into the field technical teams on product specialties including new technical capabilities, new tech previews, customer use cases, and success stories. Delivering value throughout the life of the subscription by supporting the accounts teams, driving deep solution awareness. Have good communication skills, consistently communicating status, next steps, risks, etc. to both internal and external stakeholders. Support emerging technical needs, working to uncover use cases and customer success stories to share with the field. Contribute to internal initiatives to deliver webinars, presentations, and the creation of reference architectures, Techzone guides, etc. to aid onboarding and adoption of new technologies within the field and our customer accounts. Qualifications Bachelor's degree in a technical domain, including but not limited to Computer Science, Engineering IT, or equivalent experience. 8 + years in a high tech customer facing role (Professional Services, engineering, systems administrator, sales engineering, or consulting). High level of specialized knowledge of Cloud Software Group products, including Citrix and NetScaler. Azure, AWS or Google Cloud Certifications are a plus. Ability to effectively deliver and implement technical projects across multiple simultaneous engagements in a customer facing capacity. Excellent oral, written skills and presentation skills. An excellent customer service demeanor and able to engage with different levels of audiences. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.

Cloud Software Group in London is seeking a Security Solutions Specialist to lead technical sales strategies and design Zero Trust solutions. The role requires over 10 years of experience and a deep understanding of security architectures and solutions. As the voice of the customer, you will build strong relationships with stakeholders and influence the product roadmap based on feedback. Join us at Cloud Software Group to redefine secure and seamless work environments.

About this team The Strategic Security Services team is expanding within Citrix. Our mission is to proactively harden and protect our most strategic customers. We act as "white-glove" security partners for the world's most complex financial, healthcare, government, and critical infrastructure organizations. We are a team of deeply technical, risk-aware experts whose sole focus is to make these customers demonstrably more secure, reduce their risk, and in turn, protect their business. Position Overview As a Principal Security Strategist, you will be the primary security partner and advocate for a dedicated portfolio of strategic customers. You will leverage your deep expertise in the Citrix platform, including Citrix Virtual Apps and Desktops (CVAD) and NetScaler, to guide your customers through a continuous security improvement journey. This is not a traditional consulting role. You are a long-term, relationship-based advisor. Your goal is to move beyond reactive problem-solving and drive a proactive security posture through hands on guidance, risk management, and strategic education. You will be your customers' trusted guide for security, from architecture and configuration to incident coordination. What You'll Be Doing Serve as the named, high touch security expert and security point of contact for your assigned customers. Collaborate closely with the Account Technical Specialist (ATS) and other internal teams to ensure a unified customer experience. Conduct security assessments, design reviews, and hardening workshops for Citrix customers. Develop and maintain a prioritized Remediation Roadmap for each customer, and drive them toward execution. Leverage and drive adoption of product telemetry to create and review customer facing dashboards. Report on security posture, risk reduction, and month over month improvements, culminating in an annual Security Executive Briefing. Deliver security focused educational content, including workshops, threat modeling sessions, and tabletop exercises to test customer incident response plans. Contribute to our webinars and newsletters to provide security information at scale. Act as the primary coordinator and approver for third party security services during a critical security bulletin or customer incident. Act as the "voice of the customer" for security, providing direct, actionable feedback to our Product and Engineering teams to make our core products more secure. Basic Qualifications 8+ years of experience in a senior, customer facing technical role (e.g., Security Architect, Principal Consultant, or Senior Solutions Engineer). Deep, demonstrable expertise in the architecture, security, and hardening of Citrix Virtual Apps and Desktops (CVAD). Strong foundational knowledge of NetScaler (ADC) architecture, including Gateway, Authentication (nFactor), and WAF. Broad, practical knowledge of IT security principles: Identity and Access Management (IAM), network security (firewalls, segmentation), application security, logging/SIEM, and risk management. Exceptional communication and presentation skills. You must be able to explain complex technical risks to both C level executives and senior engineers. Proven ability to manage complex, high pressure customer situations with sound, risk aware judgment. Ability to travel to customer sites, conferences, training and internal meetings. Preferred Qualifications Relevant security certifications (CISSP, CISM, CISA, or similar). Advanced expertise in NetScaler, particularly NetScaler Console Security Advisory and Application Firewall (WAF). Experience in one or more of our key customer verticals (Financial Services, Healthcare, Government). Experience delivering tabletop exercises, threat modeling, or security workshops. Experience with public cloud (Azure, AWS, GCP) security and architecture. Equal Employment Opportunity Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

About the Team Our Solution specialist organization under Citrix security business unit is a global group of highly technical, passionate, and collaborative security experts with over 200 years of experience between them. We act as the trusted advisors bridging the gap between complex enterprise IT challenges and Citrix's modern, zero-trust product portfolio. We thrive on innovation, cross-functional collaboration, and fostering a culture where every team member is empowered to lead and share their expertise. We have a single goal as a team to drive the product adoption as a measure of our success. When you join this team, you are joining a collaborative group of elite technologists dedicated to redefining how the world works securely and seamlessly. Key Responsibilities Technical Sales Leadership: Own the technical sales strategy for global, enterprise-level accounts. Lead discovery sessions, whiteboard architectures, deliver compelling product demonstrations, manage complex Proof of Concepts/Values (PoC/PoV), and drive the product adoption from initial adoption to mass rollout stage. Architect Zero Trust Solutions: Design tailored solutions that integrate our Enterprise Browser and ZTNA products into the customer's existing security ecosystem (Identity Providers, SIEM, Endpoint Management, etc.). Trusted Advisor: Build deep technical relationships with key customer stakeholders, from end-user computing teams, network and security architects to CISOs and CIOs. Articulate business value alongside technical superiority. Evangelism & Thought Leadership: Represent Citrix and Cloud Software Group at industry conferences, webinars, and regional events. Speak authoritatively on market trends surrounding Enterprise Browsers, SASE, SSE, and Zero Trust. Product Advocacy: Act as the voice of the customer. Synthesize feedback from the field and work directly with Product Management and Engineering to influence the product roadmap. Required Qualifications Experience: 10+ years of experience in technical pre-sales, sales engineering, or customer-facing security architecture roles, with a proven track record of driving the deals with double digit increase in ARR year over year through the product adoption. Domain Expertise (Zero Trust & Identity): Deep understanding of Enterprise browser, ZTNA, SASE, Software-Defined Perimeters (SDP), and legacy VPN replacements. Strong knowledge of Identity and Access Management (SAML, OAuth, OIDC, Active Directory, Okta, Ping). Domain knowledge of VDI as well is preferred. Domain Expertise (Web & Data Security): Familiarity with web security concepts, Secure Web Gateways (SWG), Cloud Access Security Brokers (CASB), Data Loss Prevention (DLP), and browser-based security mechanisms. Networking Fundamentals: Advanced knowledge of L3-L7 networking, TCP/IP, DNS, HTTP/S, SSL/TLS interception, and routing. Communication Skills: Elite presentation and whiteboarding skills. Ability to translate complex technical concepts into business outcomes for non-technical executives. Problem-Solving: Hands-on technical ability to troubleshoot complex network and security environments during PoV deployments. Language skills: The ability to speak in local language and other European languages is preferred. Preferred Qualifications Previous experience specifically selling Enterprise Browser solutions or advanced ZTNA solutions (e.g., Citrix Secure Private Access). Industry certifications such as CISSP, CISM, CCIE, or equivalent cloud security certifications (AWS, Azure, GCP). Familiarity with endpoint management and security tools (MDM, UEM, EDR/XDR). Scripting and automation experience (Python, Bash, REST APIs) to assist in custom integrations during PoVs is an added bonus. Ability to use AI tools for better productivity and competitive analysis. Innovative mindset on solving AI security challenges is preferred. Citrix, as part of Cloud Software Group Inc., is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. About Us: Cloud Software Group is one of the worlds largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done - from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via Bridge portal for assistance.

The Cloud Software Group is looking for a Lead Product Specialist to work with customers, providing specialized product knowledge and expertise. In this role, you will establish yourself as a trusted advisor, deliver customized demonstrations and support the onboarding process for new products. Ideal candidates will have 8+ years in a customer-facing role and a strong understanding of Cloud Software Group products. This position offers a dynamic work environment, providing opportunities to collaborate with cross-functional teams.

This role is mapped to our Enterprise Northern region (UKI & Benelux) and will report to the Account Technology Strategist (ATS) leader for that region. Those applying for the role should be based in the UKI or Benelux region. Travel to the office, customers and events is expected as part of the role and can be as much as 60% Citrix Solution Architects provide customers with best practice guidance to help ensure their Citrix platform is stable, modern, secure and provides long term sustainable value. When customers want to use more Citrix technology to drive additional value, the Solution Architect validates the current state and requirements, defines the recommended solution architecture and the set of actionable projects to successfully deliver on the objective. Solution Architects are key contributors for defining best practices and knowledge sharing. Lead Solution Architects Map to customers with medium importance and/or complexity. They help execute the ATS technical strategy, designing plans for Citrix solutions that retain existing value and create new value. They establish mid term operational plans for customer technology roadmaps, providing measurable input into new architectural standards and processes that impact the achievement of overall function results. Create solutions to address a range of potentially undefined and unusual client problems, which may require detailed information gathering and analysis. The challenges being solved often require drawing from prior experience and the collective knowledge of the team. Identifies potential enhancements to existing team processes. Influence client stakeholders and internal leadership on matters of strategic importance. Work to gain acceptance of new architectural concepts, practices, and approaches by clearly articulating the business case being addressed and the underlying technical solution. Serve as a subject matter expert of Citrix and associated technologies, including DaaS/VDI, Secure Access, Networking, and Enterprise Security, to guide clients and internal teams. Provide input into internal project initiatives of strategic importance. Ensure knowledge gained is shared within others in the team and beyond, helping to scale lessons learned and leading practices. About Us Cloud Software Group is one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud based products to get work done - from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at or email us at for assistance.

A leading cloud solution provider in the UK is seeking a Solution Architect. The position involves providing guidance to stabilize and enhance customers' Citrix platforms, influencing stakeholders, and serving as a subject matter expert in various Citrix technologies. The ideal candidate will be deeply engaged in architectural concepts and will contribute to both technical strategy and knowledge sharing within the team. Applicants should expect to travel up to 60% for meetings and events.