Tiro Partners

Service Delivery / B2B / ITSM / Service Desk Role: Service Delivery Manager (B2B / ITSM / SaaS) Company: Ecommerce Location: London, Hybrid Salary: up to 90,000 basic + Bonus About You You are an experienced and proactive Service Delivery Manager who thrives in a fast-paced, high-growth environment. You bring a strategic mindset and a structured approach to organising internal support processes, with a strong focus on scaling operations for future growth. With excellent communication skills and a deep understanding of B2B & B2C environments, you are confident in optimising technical estates to support both internal teams and external partners, including white-label clients. About the Role This is a pivotal leadership role responsible for evolving both the technical estate and support function. While initially focused on enhancing internal service delivery, the primary objective is to build a scalable support framework that enables seamless onboarding and support for external B2B and white-label partners. You will play a key role in driving continuous improvement across service delivery, processes, and workflows, working closely with product teams, developers, and external vendors to ensure consistently high service standards. Key Responsibilities Rebuild and enhance the internal support function with a strong customer-first mindset Develop B2B support readiness frameworks, including SLAs, OLAs, and support pathways Optimise support coverage through data-driven insights and clear communication Standardise ITSM processes (Incident, Request, Problem Management) Lead service desk operations, including tooling, reporting, and escalation processes Manage procurement, licensing, hardware/software provisioning, and networking Support security and risk initiatives in collaboration with senior IT leadership Act as a senior escalation point for complex technical issues Define and track KPIs, providing performance insights to leadership Support change management and SaaS implementation across the business Develop knowledge management frameworks and self-service documentation Manage relationships with external vendors and B2B partners Requirements Proven experience in Service Delivery Management, ready to step into a leadership role Strong background in B2B support environments or white-label platforms Demonstrated ability to improve and scale technical operations Strong analytical and problem-solving skills under pressure Confidence to challenge and influence stakeholders at all levels Excellent communication skills, translating technical concepts for non-technical audiences Flexibility to support on-call, weekend, or holiday operations as required

Senior Software Engineer Java AI London 500- 600/day About the Role We are seeking an exceptional Senior Software Engineer with expertise in Java and AI to join our client, an established financial services brand, on a 6-month contract Outside IR35. This is a unique opportunity for a Senior Software Engineer to work at the cutting edge of AI-driven development. The Opportunity As a Senior Software Engineer, you'll join a small, innovative team modernising and simplifying critical legacy services using cutting-edge AI tooling. You'll demonstrate what's possible when AI is deeply integrated throughout the software development lifecycle, working with the latest AI technologies including Claude Code, GitHub Copilot, MCP, LLMs. Senior Software Engineer will: Develop and maintain software applications using Java Implement AI solutions to enhance software functionality and accelerate development workflows Collaborate with cross-functional teams to define, design, and ship new features Leverage AI technologies throughout the development lifecycle Participate in code reviews and maintain code quality standards Modernise legacy services using AI-first approaches The ideal experience: 6+ years of experience in software development Strong background in Java programming and modern Java frameworks Proven experience with AI technologies such as: Claude Code, GitHub Copilot, MCP (Model Context Protocol), LLM (Large Language Models) Track record of implementing AI solutions in production environments Experience working in financial services (desirable) Strong collaboration and communication skills What We Offer 500- 600 per day (Outside IR35) 6-month contract with potential for extension Hybrid working in London If you're a Senior Software Engineer with strong Java expertise and proven experience implementing AI technologies, we want to hear from you.

Java / Microservices / API design / LLMs / AI / Claude Code / Copilot Role: Senior Software Engineer Company: Financial Services Location: London - Hybrid 3 days per week Salary: up to 120,000 Join a Service Modernisation team driving AI-first software development in financial services. This is a hands-on role modernising high-impact legacy services while building AI-powered engineering workflows. What You'll Do Modernise critical legacy Java services using AI-driven analysis and refactoring Apply migration patterns (e.g. strangler fig) to deliver clean, modern APIs Ship improvements in fast cycles with measurable gains in performance and reliability Build AI-powered tooling, including MCP servers and AI-assisted CI/CD pipelines Demonstrate how AI transforms developer productivity and code quality What We're Looking For 6+ years' backend engineering experience (Java) Proven experience modernising production systems at scale Hands-on use of AI development tools (e.g. Claude Code, GitHub Copilot, LLMs) Experience with MCP, AI automation, or agentic AI systems Strong understanding of microservices and API design Java / Microservices / API design / LLMs / AI / Claude Code / Copilot