Italian Speaking Help Desk Analyst| 6 Month Contract | (Inside IR35) | Hybrid, Livingston | Starting ASAP Day Rate: £DOE About the Role: The Group Service Desk provides first, second, and third-line support to colleagues across the business. You'll take responsibility for providing effective 1st- and 2nd-level support to users via the Service Desk, including support for systems, Servers, and networks. The existing infrastructure primarily consists of Windows 11, Mac OS & mobile devices, as well as several largely bespoke applications, and Citrix-based desktops and applications. Main Duties: Answering Service Desk chat promptly and providing 1st- and 2nd-Line technical support. In some cases, during a disaster recovery, calls might need to be answered. Dealing with queries in a calm, timely and customer focussed manner Logging, recording, and prioritising all incidents received into the Service Desk Supply warm transfers to Service Desk Technical Specialists with appropriate professionalism User administration and general support Contributing to the effective service provision of the Service Desk Team, adhering to processes and guidelines Ensuring online requests and incidents are assigned and handled in line with SLAs. Advising and assisting team members with service provision Work closely with the 3rd line and other support teams within Workplace Technology Must have Fluent Italian speaker (spoken and written) to support colleagues Proven 1st/2nd line Service Desk experience (chat-first support + incident handling) Strong customer service skills: calm, professional, clear and empathetic communicator Solid ITSM/ticketing discipline: accurate logging, prioritisation, categorisation and working to SLAs Confident supporting Windows 11 end users (everyday troubleshooting and fixes) Working knowledge of MacOS and mobile devices (iOS/Android) for user support Exposure to Citrix desktops/applications (access, session and performance basics) User administration experience (account access issues, password/MFA guidance, basic provisioning) Structured troubleshooting mindset with excellent notes, handover and escalation quality Comfortable working a shift rota (Mon-Sun) within service hours (7am-7pm, including weekends) Should have Microsoft 365 support experience (Outlook, Teams, OneDrive, SharePoint common issues) Basic network troubleshooting (Wi-Fi/VPN, DNS, connectivity checks) Familiarity with Active Directory/Azure AD (users, groups, access basics) Experience with remote support tools and assisting users securely Confidence supporting bespoke/internal applications and learning new tools quickly Knowledge base/runbook mindset follows process, spots gaps, helps improve documentation Experience working closely with 3rd line/support specialists , including warm transfers and clear escalation summaries Awareness of major incident/disaster recovery ways of working (when required) You must demonstrate a significant interest in technology and bring excellent customer service and communication skills. This role has been deemed Inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.
17/03/2026
Contractor
Italian Speaking Help Desk Analyst| 6 Month Contract | (Inside IR35) | Hybrid, Livingston | Starting ASAP Day Rate: £DOE About the Role: The Group Service Desk provides first, second, and third-line support to colleagues across the business. You'll take responsibility for providing effective 1st- and 2nd-level support to users via the Service Desk, including support for systems, Servers, and networks. The existing infrastructure primarily consists of Windows 11, Mac OS & mobile devices, as well as several largely bespoke applications, and Citrix-based desktops and applications. Main Duties: Answering Service Desk chat promptly and providing 1st- and 2nd-Line technical support. In some cases, during a disaster recovery, calls might need to be answered. Dealing with queries in a calm, timely and customer focussed manner Logging, recording, and prioritising all incidents received into the Service Desk Supply warm transfers to Service Desk Technical Specialists with appropriate professionalism User administration and general support Contributing to the effective service provision of the Service Desk Team, adhering to processes and guidelines Ensuring online requests and incidents are assigned and handled in line with SLAs. Advising and assisting team members with service provision Work closely with the 3rd line and other support teams within Workplace Technology Must have Fluent Italian speaker (spoken and written) to support colleagues Proven 1st/2nd line Service Desk experience (chat-first support + incident handling) Strong customer service skills: calm, professional, clear and empathetic communicator Solid ITSM/ticketing discipline: accurate logging, prioritisation, categorisation and working to SLAs Confident supporting Windows 11 end users (everyday troubleshooting and fixes) Working knowledge of MacOS and mobile devices (iOS/Android) for user support Exposure to Citrix desktops/applications (access, session and performance basics) User administration experience (account access issues, password/MFA guidance, basic provisioning) Structured troubleshooting mindset with excellent notes, handover and escalation quality Comfortable working a shift rota (Mon-Sun) within service hours (7am-7pm, including weekends) Should have Microsoft 365 support experience (Outlook, Teams, OneDrive, SharePoint common issues) Basic network troubleshooting (Wi-Fi/VPN, DNS, connectivity checks) Familiarity with Active Directory/Azure AD (users, groups, access basics) Experience with remote support tools and assisting users securely Confidence supporting bespoke/internal applications and learning new tools quickly Knowledge base/runbook mindset follows process, spots gaps, helps improve documentation Experience working closely with 3rd line/support specialists , including warm transfers and clear escalation summaries Awareness of major incident/disaster recovery ways of working (when required) You must demonstrate a significant interest in technology and bring excellent customer service and communication skills. This role has been deemed Inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.
Senior Systems Administrator ISS - Build Location: Bailrigg, Lancaster, UK Salary: £48,822 to £56,535 (Full time, indefinite) Closing Date: Tuesday 17 March 2026 Interview Date: To be confirmed Reference: 0138-26 Role Overview We are seeking an experienced and proactive Senior Systems Administrator to be part of the support and service management team of our Office 365 ecosystem. The service includes Teams, Email, Teams Telephony, EntraAD, Azure, and associated services. This role also oversees the support of secondary web systems (WordPress and related infrastructure) and identity/access control services. You will manage a small team of systems administrators and act as a key escalation point for service issues, roadmap planning, and stakeholder integration. Key Responsibilities Office 365 & Azure Administration Daily support and administration of Office 365 services including Teams, OneDrive, EntraAD and Azure Manage service changes and small-scale projects across 365 and Azure platforms Act as a backup for other Office 365 specialists within the team including SharePoint and Exchange Service Management & Stakeholder Engagement Lead service management for Teams, Teams Telephony, and Azure Maintain communication channels for support teams using 365 services Advise the Delivery Manager (Platform) and ISS stakeholders on strategic changes and roadmap developments Web Systems & Identity Management Oversee secondary web systems including WordPress and related infrastructure Manage identity and access control systems across supported platforms Team Leadership Line manage two Grade 7 Systems Administrators Provide day-to-day oversight, performance reporting, and service delivery leadership Ensure high standards of service management and continuous improvement Apply Online Please note: unless specified otherwise in the advert, all advertised roles are UK based. Find out what it's like to work at Lancaster University, including information on our wide range of employee benefits, support networks and our policies and facilities for a family-friendly workplace. The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues. We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.
13/03/2026
Full time
Senior Systems Administrator ISS - Build Location: Bailrigg, Lancaster, UK Salary: £48,822 to £56,535 (Full time, indefinite) Closing Date: Tuesday 17 March 2026 Interview Date: To be confirmed Reference: 0138-26 Role Overview We are seeking an experienced and proactive Senior Systems Administrator to be part of the support and service management team of our Office 365 ecosystem. The service includes Teams, Email, Teams Telephony, EntraAD, Azure, and associated services. This role also oversees the support of secondary web systems (WordPress and related infrastructure) and identity/access control services. You will manage a small team of systems administrators and act as a key escalation point for service issues, roadmap planning, and stakeholder integration. Key Responsibilities Office 365 & Azure Administration Daily support and administration of Office 365 services including Teams, OneDrive, EntraAD and Azure Manage service changes and small-scale projects across 365 and Azure platforms Act as a backup for other Office 365 specialists within the team including SharePoint and Exchange Service Management & Stakeholder Engagement Lead service management for Teams, Teams Telephony, and Azure Maintain communication channels for support teams using 365 services Advise the Delivery Manager (Platform) and ISS stakeholders on strategic changes and roadmap developments Web Systems & Identity Management Oversee secondary web systems including WordPress and related infrastructure Manage identity and access control systems across supported platforms Team Leadership Line manage two Grade 7 Systems Administrators Provide day-to-day oversight, performance reporting, and service delivery leadership Ensure high standards of service management and continuous improvement Apply Online Please note: unless specified otherwise in the advert, all advertised roles are UK based. Find out what it's like to work at Lancaster University, including information on our wide range of employee benefits, support networks and our policies and facilities for a family-friendly workplace. The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues. We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.
Mid-Level Software Developer Opportunity | North East (Hybrid | 2 days onsite) We're working with a North East based product-first technology business dedicated to improving the lives of children and young people, from pre-school age through to 18 years old. We're looking for a Mid-Level Developer who brings a rounded technical background and is ready to take the next step in a modern, flexible, product-focused environment. You'll work with a mixture of new and existing systems, in a constantly evolving technical landscape where the culture is built on flexibility and high trust. There's no clock-watching, no rigid structures and no feeling like "just a number". Your voice matters and you'll be encouraged to contribute to decisions, ideas and how products evolve. We're looking for a Mid-Level Developer who brings a rounded technical background and is ready to take the next step in a modern, flexible, product-focused environment. You'll work across the full stack, developing new features and ongoing improvements across a .NET and Angular ecosystem. Tech You'll Work With Frontend: Angular, Typescript Backend: .NET Framework/APIs Database: SQL Cloud: Azure & AWS You'll play an active part in shaping how ideas are approached, improving processes, and contributing to continuous improvement across both products and engineering practices. If you're looking for a flexible, high-trust environment where your work genuinely makes a difference - and you want to grow your engineering skills in a collaborative, forward-thinking product team - we'd love to hear from you
12/03/2026
Full time
Mid-Level Software Developer Opportunity | North East (Hybrid | 2 days onsite) We're working with a North East based product-first technology business dedicated to improving the lives of children and young people, from pre-school age through to 18 years old. We're looking for a Mid-Level Developer who brings a rounded technical background and is ready to take the next step in a modern, flexible, product-focused environment. You'll work with a mixture of new and existing systems, in a constantly evolving technical landscape where the culture is built on flexibility and high trust. There's no clock-watching, no rigid structures and no feeling like "just a number". Your voice matters and you'll be encouraged to contribute to decisions, ideas and how products evolve. We're looking for a Mid-Level Developer who brings a rounded technical background and is ready to take the next step in a modern, flexible, product-focused environment. You'll work across the full stack, developing new features and ongoing improvements across a .NET and Angular ecosystem. Tech You'll Work With Frontend: Angular, Typescript Backend: .NET Framework/APIs Database: SQL Cloud: Azure & AWS You'll play an active part in shaping how ideas are approached, improving processes, and contributing to continuous improvement across both products and engineering practices. If you're looking for a flexible, high-trust environment where your work genuinely makes a difference - and you want to grow your engineering skills in a collaborative, forward-thinking product team - we'd love to hear from you
Junior-Level Software Developer Opportunity | North East (Hybrid | 2 days onsite) We're working with a North East based product-first technology business dedicated to improving the lives of children and young people, from pre-school age through to 18 years old. We're looking for a Junior-Level Developer who brings a rounded technical background and is ready to take the next step in a modern, flexible, product-focused environment. You'll work with a mixture of new and existing systems, in a constantly evolving technical landscape where the culture is built on flexibility and high trust. There's no clock-watching, no rigid structures and no feeling like "just a number". Your voice matters and you'll be encouraged to contribute to decisions, ideas and how products evolve. We're looking for a Junior-Level Developer who brings a rounded technical background and is ready to take the next step in a modern, flexible, product-focused environment. You'll work across the full stack, developing new features and ongoing improvements across a .NET and Angular ecosystem. Tech You'll Work With Frontend: Angular, Typescript Backend: .NET Framework/APIs Database: SQL Cloud: Azure & AWS You'll play an active part in shaping how ideas are approached, improving processes, and contributing to continuous improvement across both products and engineering practices. If you're looking for a flexible, high-trust environment where your work genuinely makes a difference - and you want to grow your engineering skills in a collaborative, forward-thinking product team - we'd love to hear from you.
11/03/2026
Full time
Junior-Level Software Developer Opportunity | North East (Hybrid | 2 days onsite) We're working with a North East based product-first technology business dedicated to improving the lives of children and young people, from pre-school age through to 18 years old. We're looking for a Junior-Level Developer who brings a rounded technical background and is ready to take the next step in a modern, flexible, product-focused environment. You'll work with a mixture of new and existing systems, in a constantly evolving technical landscape where the culture is built on flexibility and high trust. There's no clock-watching, no rigid structures and no feeling like "just a number". Your voice matters and you'll be encouraged to contribute to decisions, ideas and how products evolve. We're looking for a Junior-Level Developer who brings a rounded technical background and is ready to take the next step in a modern, flexible, product-focused environment. You'll work across the full stack, developing new features and ongoing improvements across a .NET and Angular ecosystem. Tech You'll Work With Frontend: Angular, Typescript Backend: .NET Framework/APIs Database: SQL Cloud: Azure & AWS You'll play an active part in shaping how ideas are approached, improving processes, and contributing to continuous improvement across both products and engineering practices. If you're looking for a flexible, high-trust environment where your work genuinely makes a difference - and you want to grow your engineering skills in a collaborative, forward-thinking product team - we'd love to hear from you.
Harvey Nash has an urgent requirement for Java Developer for a public sector client in Edinburgh. 10 week contract Inside of IR35 £425 - £450 a day Two days a week onsite in Edinburgh Candidates must have a valid Disclosure Scotland check As a Java Developer, you'll be a key part of our clients development team, working on innovative projects that make a real impact. You'll design, develop, and maintain Java-based applications, ensuring they are robust, secure, and user-friendly. What We're Looking For Proven experience as a Java Developer (2+ years preferred) Strong understanding of object-oriented programming Experience with frameworks such as Spring/Spring Boot or React Familiarity with RESTful APIs, databases (SQL/NoSQL), and version control (Git) Excellent problem-solving skills and attention to detail Strong communication and teamwork abilities Please submit your CV for consideration.
03/10/2025
Contractor
Harvey Nash has an urgent requirement for Java Developer for a public sector client in Edinburgh. 10 week contract Inside of IR35 £425 - £450 a day Two days a week onsite in Edinburgh Candidates must have a valid Disclosure Scotland check As a Java Developer, you'll be a key part of our clients development team, working on innovative projects that make a real impact. You'll design, develop, and maintain Java-based applications, ensuring they are robust, secure, and user-friendly. What We're Looking For Proven experience as a Java Developer (2+ years preferred) Strong understanding of object-oriented programming Experience with frameworks such as Spring/Spring Boot or React Familiarity with RESTful APIs, databases (SQL/NoSQL), and version control (Git) Excellent problem-solving skills and attention to detail Strong communication and teamwork abilities Please submit your CV for consideration.
Business Change Manager FTC - Manchester - 2/3 days a Week on Site Location : Greater Manchester (Hybrid Working Available) Contract Type: 6 Month FTC We're seeking a highly motivated Business Change Manager to lead the successful planning, delivery, and adoption of strategic change initiatives across a large public sector organisation. About the Role As Business Change Manager, you'll play a pivotal role in delivering transformational programmes that enhance customer experience and operational efficiency. You'll work closely with cross-functional teams to ensure change initiatives are delivered on time, within budget, and with lasting impact. You'll be a key advocate for change, building strong relationships with stakeholders at all levels and shaping communications to engage diverse audiences. Your leadership will help embed new ways of working, support organisational readiness, and ensure a smooth transition to business-as-usual. Key Responsibilities * Lead stakeholder engagement and promote a culture of collaboration. * Develop and execute change action plans aligned with strategic objectives. * Create compelling narratives to support adoption and benefit realisation. * Deliver tailored communications and readiness assessments. * Support implementation and continuous improvement through feedback and insights. * Champion organisational learning and build change capability across teams. About You * A graduate qualification and a recognised change management certification or equivalent experience. * Proven experience delivering change in large, customer-facing environments. * Strong knowledge of change management frameworks, benefits realisation, and organisational design. * Excellent communication and interpersonal skills, with the ability to influence and inspire. * A proactive, resilient approach to driving change and embedding new practices. What We Offer * A collaborative and inclusive working culture. * Opportunities for professional development and career progression. * Flexible working arrangements. * A chance to make a real impact in a forward-thinking organisation. The closing date for applicants for this role is: 15th September 2025
04/09/2025
Business Change Manager FTC - Manchester - 2/3 days a Week on Site Location : Greater Manchester (Hybrid Working Available) Contract Type: 6 Month FTC We're seeking a highly motivated Business Change Manager to lead the successful planning, delivery, and adoption of strategic change initiatives across a large public sector organisation. About the Role As Business Change Manager, you'll play a pivotal role in delivering transformational programmes that enhance customer experience and operational efficiency. You'll work closely with cross-functional teams to ensure change initiatives are delivered on time, within budget, and with lasting impact. You'll be a key advocate for change, building strong relationships with stakeholders at all levels and shaping communications to engage diverse audiences. Your leadership will help embed new ways of working, support organisational readiness, and ensure a smooth transition to business-as-usual. Key Responsibilities * Lead stakeholder engagement and promote a culture of collaboration. * Develop and execute change action plans aligned with strategic objectives. * Create compelling narratives to support adoption and benefit realisation. * Deliver tailored communications and readiness assessments. * Support implementation and continuous improvement through feedback and insights. * Champion organisational learning and build change capability across teams. About You * A graduate qualification and a recognised change management certification or equivalent experience. * Proven experience delivering change in large, customer-facing environments. * Strong knowledge of change management frameworks, benefits realisation, and organisational design. * Excellent communication and interpersonal skills, with the ability to influence and inspire. * A proactive, resilient approach to driving change and embedding new practices. What We Offer * A collaborative and inclusive working culture. * Opportunities for professional development and career progression. * Flexible working arrangements. * A chance to make a real impact in a forward-thinking organisation. The closing date for applicants for this role is: 15th September 2025
Harvey Nash Plc
Newcastle Upon Tyne, Tyne And Wear
Full Stack Developer (Vue.js/Node.js) - Remote This is an exciting opportunity to join a stable and secure healthcare business with the energy and agility of a start-up. With a live product, a growing tech stack, and a team focused on innovation, we're looking for a Full Stack Developer to help evolve a platform and build new features that make a real difference. You'll work across a JavaScript-based stack primarily Vue.js on the Front End and Node.js on the Back End contributing to new features, refreshing Legacy components, and helping evolve our core platform. There's plenty of scope to explore both front and Back End development, with opportunities to influence architecture and tech choices. What You'll Bring: Strong Vue.js and Node.js experience Solid understanding of AWS MongoDB skills (a big plus!) A proactive, problem-solving mindset Why Join? Fully remote and flexible working Work across a modern stack with real autonomy Help stabilise and evolve a live healthcare product Unbeatable benefits Ready to help shape the future of healthcare technology? Please get in touch today.
29/08/2025
Full time
Full Stack Developer (Vue.js/Node.js) - Remote This is an exciting opportunity to join a stable and secure healthcare business with the energy and agility of a start-up. With a live product, a growing tech stack, and a team focused on innovation, we're looking for a Full Stack Developer to help evolve a platform and build new features that make a real difference. You'll work across a JavaScript-based stack primarily Vue.js on the Front End and Node.js on the Back End contributing to new features, refreshing Legacy components, and helping evolve our core platform. There's plenty of scope to explore both front and Back End development, with opportunities to influence architecture and tech choices. What You'll Bring: Strong Vue.js and Node.js experience Solid understanding of AWS MongoDB skills (a big plus!) A proactive, problem-solving mindset Why Join? Fully remote and flexible working Work across a modern stack with real autonomy Help stabilise and evolve a live healthcare product Unbeatable benefits Ready to help shape the future of healthcare technology? Please get in touch today.
