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We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows Servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. *Rates depend on experience and client requirements

We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows Servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. *Rates depend on experience and client requirements

We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows Servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. *Rates depend on experience and client requirements

We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows Servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. *Rates depend on experience and client requirements

About the Role Are you a cyber security experienced,curious problem-solver who loves coding and automation? Our client is seeking for a talented Identity & Access Engineer to join our friendly and growing IAM team as we modernise their in-house Identity and Access Management platform and explore deeper integration with Microsoft Security products. This is an exciting opportunity to make a tangible impact - helping to shape the next generation of IAM services that underpin every part of the university's digital ecosystem. You'll work with experienced specialists across Information Services and other departments to ensure our systems remain secure, efficient, and future-ready. What You'll Do Develop, maintain, and enhance IAM services and integrations using PowerShell, Python, or JavaScript Collaborate with technical teams to design and deliver secure data interfaces between systems Contribute to the modernisation of Legacy IAM platform, introducing automation and improved security controls Support day-to-day IAM operations, ensuring confidentiality, integrity, and availability of data Keep pace with emerging IAM standards, best practices, and technologies Document, test, and present your work clearly and effectively to both technical and non-technical audiences About You We're looking for a second-jobber or early-career engineer eager to deepen their hands-on commercial experience in a supportive and collaborative environment. Essential experience Minimum 18 months experience Strong coding skills in Python, PowerShell, or JavaScript understanding of IAM and cyber security Proven experience developing, documenting, and supporting IT services or integrations An analytical mindset and attention to detail Excellent communication skills and the ability to explain complex ideas clearly A passion for continuous improvement and teamwork Commercial Public sector or Education sector experience is highly desirable Why Join Play a key role in transforming our IAM landscape Gain exposure to modern Microsoft security and identity technologies Work with experienced engineers who value mentoring and collaboration Enjoy a culture that encourages innovation, experimentation, and professional growth Be part of a team that values balance, respect, and learning If you're a hands-on coder who loves problem-solving, automation, and the challenge of building something better - this is your chance to make a lasting impact. *Rates depend on experience and client requirements

About the Role Are you a cyber security experienced,curious problem-solver who loves coding and automation? Our client is seeking for a talented Identity & Access Engineer to join our friendly and growing IAM team as we modernise their in-house Identity and Access Management platform and explore deeper integration with Microsoft Security products. This is an exciting opportunity to make a tangible impact - helping to shape the next generation of IAM services that underpin every part of the university's digital ecosystem. You'll work with experienced specialists across Information Services and other departments to ensure our systems remain secure, efficient, and future-ready. What You'll Do Develop, maintain, and enhance IAM services and integrations using PowerShell, Python, or JavaScript Collaborate with technical teams to design and deliver secure data interfaces between systems Contribute to the modernisation of Legacy IAM platform, introducing automation and improved security controls Support day-to-day IAM operations, ensuring confidentiality, integrity, and availability of data Keep pace with emerging IAM standards, best practices, and technologies Document, test, and present your work clearly and effectively to both technical and non-technical audiences About You We're looking for a second-jobber or early-career engineer eager to deepen their hands-on commercial experience in a supportive and collaborative environment. Essential experience Minimum 18 months experience Strong coding skills in Python, PowerShell, or JavaScript Experience working in IAM and cyber security Proven experience developing, documenting, and supporting IT services or integrations An analytical mindset and attention to detail Excellent communication skills and the ability to explain complex ideas clearly A passion for continuous improvement and teamwork Commercial Public sector or Education sector experience is highly desirable Why Join Play a key role in transforming our IAM landscape Gain exposure to modern Microsoft security and identity technologies Work with experienced engineers who value mentoring and collaboration Enjoy a culture that encourages innovation, experimentation, and professional growth Be part of a team that values balance, respect, and learning If you're a hands-on coder who loves problem-solving, automation, and the challenge of building something better - this is your chance to make a lasting impact. *Rates depend on experience and client requirements

About the Role My healthcare client seeking an experienced Product Manager for to support its M365 Centre of Excellence - a team dedicated to driving collaboration, communication, and productivity across their organisation through the M365 platform. This role is pivotal in leading the shift from a project-based to a product-focused delivery model, helping them embed long-term value creation and user-centred design across its Power Platform services. The successful candidate will play a hands-on and strategic role - defining the product vision, introducing modern product management practices, and coaching teams to sustain these approaches beyond the duration of the contract. Key Responsibilities Define and communicate a clear product vision, strategy, and roadmap aligned with organisational goals - with a particular focus on the Power Platform portfolio. Lead the transition from project-led to product-centric delivery models within the M365 CoE. Establish product ownership, governance, and prioritisation frameworks. Embed user-centred design practices (discovery, feedback loops, user research). Create and manage product roadmaps and backlogs, ensuring alignment with strategy and user needs. Engage with stakeholders to identify opportunities for the Power Platform to deliver measurable business value. Facilitate workshops to build shared understanding and prioritisation. Coach, mentor, and support CoE leads to embed sustainable product management capabilities. Develop supporting artefacts (eg playbooks, templates, and guidance) for ongoing use. Essential Skills & Experience Proven experience as a Product Manager in a complex, multi-stakeholder environment. Product Management of Power Platform NHS or private healthcare experience Strong track record in defining and delivering product strategy, vision, and roadmaps. Excellent stakeholder engagement and communication skills, including influencing at senior levels. Solid understanding of user research, service design, and agile delivery practices. Ability to balance user needs, business objectives, and technical feasibility. Skilled in facilitation and leading collaborative workshops. Experience in coaching and knowledge transfer to upskill teams and embed capability. Comfortable working in fast-paced, evolving delivery environments. Desirable Degree or equivalent experience in business, digital, or technology disciplines. Professional certifications such as CSPO , PSPO , APM , or SAFe are advantageous. *Rates depend on experience and client requirements

Head of ICFR Testing (Internal Controls/Finance/Risk & Compliance) - Nottingham/London Day rate: £700 - £900 (inside IR35) Duration: 12 months Start: ASAP Hybrid: 1 day per week My new client is looking for an experienced Head of ICFR Testing (Contractor) to lead, develop, and scale our Internal Controls over Financial Reporting (ICFR) testing function during a period of significant growth. This role will play a pivotal part in designing, implementing, and embedding a robust ICFR testing and SOC assurance program across our global organisation. The ideal candidate will have hands-on experience in building ICFR and SOC control programs from the ground up, extensive IT and business controls expertise, and a proven track record of managing and scaling high-performing teams in complex, global environments. Key Responsibilities Leadership & Team Development Lead and manage the ICFR Testing team (currently 7, growing to 14), fostering a culture of quality, accountability, and continuous improvement. Build team capability through recruitment, mentoring, and upskilling initiatives to support the growing scope of the control environment. Establish clear testing methodologies, KPIs, and quality assurance mechanisms to ensure consistency and excellence across all testing activities. ICFR & SOC Programme Delivery Design, implement, and oversee the end-to-end ICFR testing framework, ensuring alignment with global regulatory and compliance standards (eg, SOX/SOC). Drive hands-on implementation of SOC controls and assurance processes, ensuring readiness for external attestation. Develop testing procedures, templates, and documentation standards from scratch, embedding best practices across business and IT control areas. Lead walk throughs, control design assessments, and operating effectiveness testing for key financial, operational, and IT controls. Governance & Reporting Partner with internal stakeholders, external auditors, and assurance providers to ensure effective communication and coordination across testing cycles. Deliver timely and insightful reporting on control testing results, deficiencies, and remediation progress to senior management and audit committees. Support global control standardisation and harmonisation initiatives to drive efficiency and consistency across regions and business units. Continuous Improvement & Capability Building Identify opportunities to enhance automation, tooling, and analytics within the control testing process. Build and mature the organisation's SOC assurance and ICFR capabilities, ensuring scalability and sustainability. Stay abreast of emerging trends and regulatory developments in ICFR, SOC, and IT controls, proactively adapting practices as needed. Key Requirements Essential: 10+ years of experience in internal controls, ICFR, SOX, or SOC assurance programs, including leadership of testing or compliance functions. Proven experience designing and implementing ICFR/SOC testing frameworks from scratch. Strong IT general controls (ITGC) and business process control testing experience. Prior external audit or assurance background (Big 4 or equivalent experience strongly preferred). Demonstrated success in rolling out SOC control programs and achieving assurance readiness. Experience working within global, complex organisations, preferably across multiple jurisdictions and business models. Excellent stakeholder management and communication skills, with the ability to influence at all levels. Ability to work independently, manage ambiguity, and deliver high-quality results under tight timelines. *Rates depend on experience and client requirements

CyberArk Secret Manager Engineer | Freelance | London/Paris/Brussels/Hybrid (8 days/month onsite) Duration: 12 months Rate: Flexible Inside of IR35 We're looking for an experienced CyberArk Engineer to join Euroclear's Chief Information Security Office (CISO) within the Identity and Access Management (IDAM) team. This is a fantastic opportunity to play a key role in strengthening Euroclear's Privileged Access Management (PAM) posture by deploying and integrating CyberArk Secret Manager across a complex enterprise environment. You'll lead the end-to-end implementation of CyberArk's Application Access Manager (AAM) capabilities - including Credential Provider (CP) , Central Credential Provider (CCP) , and Application Service Credential Provider (ASCP) . Your focus will be on enabling secure, automated, and compliant management of service and functional accounts across Windows and Linux systems. Key Responsibilities: Deploy, configure, and integrate CyberArk Secret Manager/AAM components (CP, CCP, ASCP). Design credential management solutions for service accounts, ensuring high availability and compliance. Integrate CyberArk with applications, Middleware, and databases for secure credential retrieval and rotation. Automate deployments and configuration using Ansible , PowerShell , Bash , and REST APIs . Manage Safes, platforms, permissions, and onboarding in CyberArk PAM. Produce design documentation, runbooks, and integration guides. Collaborate with application and infrastructure teams to troubleshoot issues and optimise integrations. What We're Looking For: ? Proven hands-on experience with CyberArk Secret Manager/AAM (non-negotiable). ? Strong PAM administration skills - Safes, platforms, permissions. ? Windows & Linux integration experience. ? Automation experience with Ansible , Scripting (PowerShell, Bash), and APIs. ? Independent, proactive, and solutions-oriented mindset. Please do send across to me the most up to date CV to (see below) *Rates depend on experience and client requirements

UI/Visual Designer (Figma, AE, animation) £350 pd 3-6 months Outside IR35 2 days p/w London, Z1 I am very pleased to once again be supporting one of my favourite Product Design teams in London to help them find a Designer who has keen experience in Figma, AE, animation and graphics in general. Get in touch to find out more and apply: (see below) UI/Visual Designer (Figma, AE, animation) £350 pd 3-6 months Outside IR35 2 days p/w London, Z1 *Rates depend on experience and client requirements