Picture More Ltd

CRM Manager West End | Up to £75,000 | Hybrid, 3 days office/2 days remote Are you an experienced CRM professional who knows how to turn client data into something genuinely useful for business development? We are working with a highly regarded London professional services firm looking for a CRM & Client Data Manager to take ownership of its CRM strategy, data quality and adoption across a 400 to 500 user environment. This is more than a CRM administration role. You will have the opportunity to shape how CRM is used across the organisation, influence future technology decisions and help embed a new approach across both Business Development & Marketing teams and senior fee earners. What's on offer: Salary up to £75,000 Hybrid working, 3 days in the London office and 2 days remote 26 days' annual leave, with the option to buy up to 5 additional days Private medical insurance Weekly fitness and yoga session Clear opportunities for career development within a growing BD & Marketing function What you'll be doing: Lead the implementation and ongoing development of the organisation's CRM approach Take ownership of Interaction+ Hybrid and help determine the future CRM strategy Maintain high standards of CRM and client data quality Develop policies covering data creation, maintenance, deletion, bounce-backs, unsubscribes and minimum data standards Implement GDPR-compliant contact onboarding and preference management processes Act as the internal CRM subject matter expert and first point of contact for users Manage relationships with CRM and marketing technology suppliers Deliver CRM training to new joiners, BD & Marketing colleagues and senior fee earners Produce reporting and analytics to support key client programmes, campaigns, events and targeting initiatives Assess emerging CRM and email marketing technology and recommend future investment Technology includes: Interaction+ Hybrid Vuture IQ Cirrom CRM reporting and analytics tools You'll ideally bring: 4+ years' CRM experience, including experience within a law firm Strong hands-on experience with Interaction+ Hybrid Experience implementing or embedding a CRM platform or new CRM approach Excellent client and marketing data management skills Strong analytical and reporting capability Project management experience Confidence training and influencing stakeholders at all levels Excellent organisation and attention to detail A commercially minded, proactive and collaborative approach If you're looking for a CRM role where you can genuinely shape strategy rather than simply maintain a system, apply today to find out more. Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds. Due to the high volume of applications, if you haven't heard from us within 72 hours, please assume your application has been unsuccessful on this occasion.

Location: Central London Salary: Up to £85,000 Hours: 9.30am - 5.30pm, hybrid (3 days in office, 2 remote) Department: Information Technology Reporting to: Head of Legal Technology About the Firm Our client is a leading full-service UK law firm, recognised among the country's top law firms, the firm is investing heavily in its legal technology capability as part of a firm wide digital transformation strategy. The Role As part of the firm's strategic growth and digital transformation journey, we are seeking a Senior Legal Technologist to join the Legal Technology team. This role is central to the firm's ambition to embed innovation, streamline legal service delivery, and enhance client value through the smart use of technology. The Senior Legal Technologist will work closely with lawyers and clients to design, develop, and implement bespoke legal technology solutions, leading initiatives in document automation, process improvement, and AI-driven legal workflows. This is a hands-on, strategic role for someone who thrives on solving complex problems, enjoys working collaboratively with legal teams, and is passionate about the potential of legal tech to drive meaningful change. Key Responsibilities Act as a trusted advisor to legal teams and business analyst for legal technology initiatives, leading requirements gathering, stakeholder workshops, and process analysis. Collaborate with legal teams to identify opportunities for automation, efficiency, and innovation in legal processes and client service delivery. Play a central role in the firm's legal technology strategy, focusing on the operating model and adoption of the firm's document automation platform, legal AI tools, and firmwide GenAI capabilities. Establish and deploy a scalable framework for document automation projects. Develop and implement AI-powered practice-specific use cases, including agentic workflows. Support delivery of the firm's Legal Technology strategy in partnership with the Head of Legal Technology. Coordinate with the Change and Adoption Lead on the firm's change training programme. Provide ongoing training and support to legal and business services teams. Lead product and departmental feedback groups to inform continuous improvement. Manage end-to-end project life cycles, from requirements gathering and prototyping to testing, rollout, and post-implementation support. Maintain and enhance the firm's legal tech stack, evaluating new tools and making recommendations. Monitor usage, gather feedback, and continuously improve solutions. Contribute to the firm's innovation strategy by benchmarking against peers and tracking emerging legal tech developments. Technical Skills & Experience At least 3 years' experience in a similar role. Prior experience as a qualified lawyer, paralegal, trainee, or legal operations professional is desirable but not essential. Experience using legal AI platforms (eg Harvey, CoCounsel, Legora or similar) in contract review, due diligence, or legal research. Experience with HighQ Collaborate, DocuSign, SharePoint and other legal collaboration or workflow tools. Strong understanding of legal workflows, process mapping, optimisation, and automation. Experience with document automation solutions (eg Document Drafter, Contract Express, HotDocs, or similar). Ability to manage multiple concurrent projects with strong organisational and stakeholder management skills. Comfortable working with data, APIs, and integrations; able to liaise effectively with IT and vendors. Experience delivering training and support to legal professionals, with a focus on user adoption and change management. Person Specification A passion for legal technology and innovation, with a strong track record of delivering impactful solutions in a legal or professional services environment. Genuine curiosity about how legal work is done, with a drive to simplify and streamline legal processes. Excellent problem-solving skills, with the ability to think creatively and strategically about legal service delivery. Strong interpersonal and communication skills, with the ability to build trust and influence at all levels. A proactive, self-starter mindset with a commitment to continuous improvement. A collaborative and consultative approach, able to work effectively across multidisciplinary teams. High attention to detail, quality-driven, and committed to user-centric solutions. Adaptability and resilience in a fast-paced, evolving environment. Benefits Life assurance (5x annual salary, non-contributory) 26 days' annual holiday plus a flexible holiday buy scheme Group personal pension plan with employer matching Group income protection Private medical insurance (employee cover employer-paid) Private dental plan Season ticket interest-free loan Cycle to work scheme Free weekly training/yoga sessions and gym discounts 24/7 Employee Assistance Programme, counselling and CBT support Enhanced maternity, paternity, and shared parental leave Lifestyle discounts platform and hotel discounts scheme

*London (Hybrid) (3 days in 10 onsite) | Permanent* Salary - up £110,000 + benefits About the opportunity Join the AI leadership team of a global law firm with offices across dozens of countries and a technology function of several hundred specialists supporting the business worldwide. As the firm invests significantly in AI to transform how legal services are delivered, this is a rare opportunity to shape that strategy from the ground up. Reporting to the AI Platform Owner within the firm's Enterprise Architecture & Technology Platforms function, this is a senior technical leadership role with genuine firm-wide scope - not a narrow project remit. You'll own the strategy, design and full delivery life cycle of AI and ML solutions across the organisation, working directly with senior stakeholders to turn AI capability into measurable business outcomes. The role As Principal AI Engineer, you will: - Own the technical strategy for AI solutions across the firm, ensuring scalable architecture and alignment with best practice - Lead the full life cycle of AI solution delivery - from model development and validation through to deployment and integration - Manage and mentor a team of AI engineers, embedding strong performance standards and professional development - Direct and hold external service providers to account, running regular reviews against delivery targets and driving continuous improvement - Build strong relationships with senior business stakeholders, translating AI use cases into tangible business value - Act as the firm's go-to expert on AI strategy, providing guidance to other teams and functions - Own budget and benefits realisation for AI initiatives, balancing priorities and demonstrating clear return on investment What we're looking for - Extensive hands-on experience across the full ML/AI life cycle - building, validating, deploying and integrating models in production, not solely research or academic exposure - Proven people leadership: you've managed and performance-managed an AI, ML or data science team, with real scope and seniority behind it - Strong proficiency in Python, R or C#, plus hands-on experience with a major cloud platform (AWS, GCP or Azure) - A track record of directing third-party or vendor delivery against agreed targets - Excellent stakeholder engagement skills, with the credibility to influence senior business leaders - Strong commercial and business acumen, with the ability to connect technical delivery to business outcomes *It would also be great if you have:* - Experience in legal or professional services - Familiarity with Azure specifically - Experience using AI code-writing assistants (such as GitHub Copilot, Claude Code or Codex) with strong engineering controls around code review, testing and security - Formal project or programme management experience or credentials Why join? This is a genuine AI leadership seat with organisation-wide scope - ownership of strategy and full delivery, not a narrow slice of a project. You'll sit within AI leadership, working closely with a senior platform owner and a global technology function that spans dozens of countries. The firm offers hybrid working, first-rate training and development, and a genuinely inclusive environment built to help you and your career thrive. If you're a senior AI/ML leader who wants to own strategy and delivery at scale, rather than just build in isolation, we'd love to hear from you.

(Service Delivery Technical Consultant) London/Orpington (Hybrid Initially, reverting to full remote) £55,000 - £70,000 + Benefits About the role We're looking for a Technical Consultant to join a growing Professional Services team delivering software implementations, SQL data migrations and systems integration projects for leading UK and international law firms. Working directly with clients, you'll play a key role in migrating and transforming data across a range of legal technology platforms. You'll analyse Legacy databases, define data mapping requirements, develop SQL migration scripts and support the successful implementation of enterprise legal applications. This is a hands-on technical consultancy role and would suit someone who enjoys solving complex technical problems while working closely with customers. What you'll be doing Deliver technical implementation and migration projects from discovery through to go-live Analyse SQL databases and Legacy application structures Design source-to-target data mapping specifications Build and execute SQL migration scripts Develop and support ETL processes Perform data conversion, transformation, cleansing and validation Support integrations between legal applications and business systems Configure software solutions during implementation projects Produce technical documentation, migration plans and implementation guides Work directly with customers to gather technical requirements and provide technical guidance Troubleshoot migration and implementation issues throughout project delivery You'll ideally have experience withEssential Microsoft SQL Server SQL Scripting Data migration ETL processes Data mapping Data conversion and transformation Customer-facing software implementation or technical consultancy Requirements gathering Excellent communication skills Desirable Experience with one or more of the following would be advantageous: Document Management Systems (DMS) Practice Management Systems (PMS) Time Recording systems Information Governance platforms Records Management systems iManage NetDocuments eDOCS Elite 3E Aderant BigHand Intapp Integration experience Any experience working with integrations would be beneficial, although not essential. This could include: REST APIs Systems integration Microsoft .NET ASP.NET C# Middleware SQL-based integrations Enterprise application integration You'll be working with multiple interconnected legal technology platforms, so an understanding of how enterprise systems exchange and consume data would be highly desirable.