Information, Advice & Guidance (IAG) - Graduate Intern We are seeking a motivated and collaborative individual to join our team as a Information, Advice & Guidance (IAG) - Graduate Intern. This role offers an exciting opportunity to provide administrative support to the Information, Advice and Guidance (IAG) team in delivering an effective and responsive service that enhances the student experience. Key Responsibilities You will be responsible for: Acting as the first point of contact for student enquiries, including responding to face-to-face enquiries within the Student Support Hub and supporting the management of telephone and email enquiries. Assisting in the planning, organisation and delivery of student experience activities, including Welcome, induction and graduation, as well as student events held throughout the academic year, in order to support and enhance the student experience. Working flexibly across the School of Social Sciences to support student experience initiatives, including Academic Advising, PASS, peer mentoring, and student voice activities, and support the Justice Hub projects when necessary. Assisting in the creation, updating and dissemination of student communications through digital newsletters, digital assets, social media updates, and the Student Community SharePoint site. Assisting in the organisation, attendance and minute-taking of Student Voice Committee meetings, ensuring that student voice is represented and that feedback is appropriately recorded, communicated and acted upon. We welcome candidates who bring diverse perspectives, experiences and approaches to their work. About You We encourage applications from individuals with a wide range of backgrounds and experiences. You should demonstrate: Essential Criteria Graduated from a UK university within the last two academic years. Good organisational skills, and able to prioritise work. Good communication skills. Have experience and/or an interest in the area of Information, Advice and Guidance. Experience and interest may include having held student volunteer roles such as Peer Support, Course Representative, Student Ambassador, Wellbeing Champion or similar role. Excellent digital literacy skills with experience of standard IT packages (Word, PowerPoint, Excel etc) and social media and a willingness to learn new software packages. Desirable Criteria Willingness to learn new systems including Power Automate, Canva and Spotler. Our benefits include: Generous employer pension contribution Christmas closure across all departments outside of annual leave and bank holidays Purple Place employee discount platform For more information, please see University of Manchester Benefits . You can also find information on our Flexible and Hybrid working here . Enquiries about the role, shortlisting and interviews Name: Email Address: General enquiries and administrative support Technical and job portal support This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK. Applications close at midnight on the closing date. Further particulars (with person specification) linked below.
26/07/2026
Full time
Information, Advice & Guidance (IAG) - Graduate Intern We are seeking a motivated and collaborative individual to join our team as a Information, Advice & Guidance (IAG) - Graduate Intern. This role offers an exciting opportunity to provide administrative support to the Information, Advice and Guidance (IAG) team in delivering an effective and responsive service that enhances the student experience. Key Responsibilities You will be responsible for: Acting as the first point of contact for student enquiries, including responding to face-to-face enquiries within the Student Support Hub and supporting the management of telephone and email enquiries. Assisting in the planning, organisation and delivery of student experience activities, including Welcome, induction and graduation, as well as student events held throughout the academic year, in order to support and enhance the student experience. Working flexibly across the School of Social Sciences to support student experience initiatives, including Academic Advising, PASS, peer mentoring, and student voice activities, and support the Justice Hub projects when necessary. Assisting in the creation, updating and dissemination of student communications through digital newsletters, digital assets, social media updates, and the Student Community SharePoint site. Assisting in the organisation, attendance and minute-taking of Student Voice Committee meetings, ensuring that student voice is represented and that feedback is appropriately recorded, communicated and acted upon. We welcome candidates who bring diverse perspectives, experiences and approaches to their work. About You We encourage applications from individuals with a wide range of backgrounds and experiences. You should demonstrate: Essential Criteria Graduated from a UK university within the last two academic years. Good organisational skills, and able to prioritise work. Good communication skills. Have experience and/or an interest in the area of Information, Advice and Guidance. Experience and interest may include having held student volunteer roles such as Peer Support, Course Representative, Student Ambassador, Wellbeing Champion or similar role. Excellent digital literacy skills with experience of standard IT packages (Word, PowerPoint, Excel etc) and social media and a willingness to learn new software packages. Desirable Criteria Willingness to learn new systems including Power Automate, Canva and Spotler. Our benefits include: Generous employer pension contribution Christmas closure across all departments outside of annual leave and bank holidays Purple Place employee discount platform For more information, please see University of Manchester Benefits . You can also find information on our Flexible and Hybrid working here . Enquiries about the role, shortlisting and interviews Name: Email Address: General enquiries and administrative support Technical and job portal support This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK. Applications close at midnight on the closing date. Further particulars (with person specification) linked below.
We are seeking a motivated and collaborative individual to join our team as an EDI Project Officer within the Directorate of Equality, Diversity and Inclusion (EDI). This role offers an exciting opportunity to support the delivery of University wide EDI projects that make a visible difference to colleagues and students. Working as part of a collaborative central team, you will help translate strategic priorities into well organised project activity, supporting inclusive change across the University. This is a full time (35 hours per week) role, based on the University's Oxford Road campus. You will work closely with EDI Partners, the EDI Project Manager, senior leaders, Faculties and Professional Services to ensure projects are well coordinated, progress is tracked and stakeholders are supported. Current areas of focus include Multifaith and Chaplainry work and the Future Families project. You will be responsible for: Providing high quality project support, including drafting reports, maintaining documentation and managing communications Coordinating project activity across teams and stakeholders, ensuring actions are tracked and delivered Supporting engagement and working groups, including organising meetings, preparing papers and following up actions Monitoring project progress, risks and impact, and producing updates for senior stakeholders Supporting communications activity to promote EDI projects and share good practice We welcome candidates who bring diverse perspectives, experiences, and approaches to their work. About You We encourage applications from individuals with a wide range of backgrounds and experiences. You should demonstrate: Essential Criteria Experience providing high level administrative or project support in a complex organisation Experience coordinating projects, including planning, tracking progress and maintaining records Strong organisational skills, with the ability to manage competing priorities and meet deadlines Excellent communication and interpersonal skills, with the ability build relationships across a wide range of stakeholders A commitment to equality, diversity and inclusion and supporting inclusive practice Desirable Criteria Experience supporting strategy delivery or organisational change projects Experience analysing data and producing reports or management information Experience supporting meetings or committees, including minute taking and follow up actions Experience managing digital content or communications channels We value attention to detail, collaboration and a proactive approach to problem solving as much as formal qualifications. Our benefits include: Generous employer pension contribution Christmas closure in addition to annual leave and bank holidays Access to training and professional development opportunities For more information, please see You can also find information on Flexible and Hybrid working here: We are an open place of enquiry and challenge. We embrace and celebrate difference, diversity and debate, and we pride ourselves on being a place of education, learning and community. Find out more from our Freedom of Speech Policy: General enquiries and administrative support Technical and job portal support This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK. Applications close at midnight on the closing date. Further particulars (with person specification) linked below.
25/07/2026
Full time
We are seeking a motivated and collaborative individual to join our team as an EDI Project Officer within the Directorate of Equality, Diversity and Inclusion (EDI). This role offers an exciting opportunity to support the delivery of University wide EDI projects that make a visible difference to colleagues and students. Working as part of a collaborative central team, you will help translate strategic priorities into well organised project activity, supporting inclusive change across the University. This is a full time (35 hours per week) role, based on the University's Oxford Road campus. You will work closely with EDI Partners, the EDI Project Manager, senior leaders, Faculties and Professional Services to ensure projects are well coordinated, progress is tracked and stakeholders are supported. Current areas of focus include Multifaith and Chaplainry work and the Future Families project. You will be responsible for: Providing high quality project support, including drafting reports, maintaining documentation and managing communications Coordinating project activity across teams and stakeholders, ensuring actions are tracked and delivered Supporting engagement and working groups, including organising meetings, preparing papers and following up actions Monitoring project progress, risks and impact, and producing updates for senior stakeholders Supporting communications activity to promote EDI projects and share good practice We welcome candidates who bring diverse perspectives, experiences, and approaches to their work. About You We encourage applications from individuals with a wide range of backgrounds and experiences. You should demonstrate: Essential Criteria Experience providing high level administrative or project support in a complex organisation Experience coordinating projects, including planning, tracking progress and maintaining records Strong organisational skills, with the ability to manage competing priorities and meet deadlines Excellent communication and interpersonal skills, with the ability build relationships across a wide range of stakeholders A commitment to equality, diversity and inclusion and supporting inclusive practice Desirable Criteria Experience supporting strategy delivery or organisational change projects Experience analysing data and producing reports or management information Experience supporting meetings or committees, including minute taking and follow up actions Experience managing digital content or communications channels We value attention to detail, collaboration and a proactive approach to problem solving as much as formal qualifications. Our benefits include: Generous employer pension contribution Christmas closure in addition to annual leave and bank holidays Access to training and professional development opportunities For more information, please see You can also find information on Flexible and Hybrid working here: We are an open place of enquiry and challenge. We embrace and celebrate difference, diversity and debate, and we pride ourselves on being a place of education, learning and community. Find out more from our Freedom of Speech Policy: General enquiries and administrative support Technical and job portal support This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK. Applications close at midnight on the closing date. Further particulars (with person specification) linked below.
Information, Advice & Guidance (IAG) - Graduate Intern We are seeking a motivated and collaborative individual to join our team as a Information, Advice & Guidance (IAG) - Graduate Intern. This role offers an exciting opportunity to provide administrative support to the Information, Advice and Guidance (IAG) team in delivering an effective and responsive service that enhances the student experience. Key Responsibilities You will be responsible for: Acting as the first point of contact for student enquiries, including responding to face-to-face enquiries within the Student Support Hub and supporting the management of telephone and email enquiries. Assisting in the planning, organisation and delivery of student experience activities, including Welcome, induction and graduation, as well as student events held throughout the academic year, in order to support and enhance the student experience. Working flexibly across the School of Social Sciences to support student experience initiatives, including Academic Advising, PASS, peer mentoring, and student voice activities, and support the Justice Hub projects when necessary. Assisting in the creation, updating and dissemination of student communications through digital newsletters, digital assets, social media updates, and the Student Community SharePoint site. Assisting in the organisation, attendance and minute-taking of Student Voice Committee meetings, ensuring that student voice is represented and that feedback is appropriately recorded, communicated and acted upon. We welcome candidates who bring diverse perspectives, experiences and approaches to their work. About You We encourage applications from individuals with a wide range of backgrounds and experiences. You should demonstrate: Essential Criteria Graduated from a UK university within the last two academic years. Good organisational skills, and able to prioritise work. Good communication skills. Have experience and/or an interest in the area of Information, Advice and Guidance. Experience and interest may include having held student volunteer roles such as Peer Support, Course Representative, Student Ambassador, Wellbeing Champion or similar role. Excellent digital literacy skills with experience of standard IT packages (Word, PowerPoint, Excel etc) and social media and a willingness to learn new software packages. Desirable Criteria Willingness to learn new systems including Power Automate, Canva and Spotler. Our benefits include: Generous employer pension contribution Christmas closure across all departments outside of annual leave and bank holidays Purple Place employee discount platform This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK.
25/07/2026
Full time
Information, Advice & Guidance (IAG) - Graduate Intern We are seeking a motivated and collaborative individual to join our team as a Information, Advice & Guidance (IAG) - Graduate Intern. This role offers an exciting opportunity to provide administrative support to the Information, Advice and Guidance (IAG) team in delivering an effective and responsive service that enhances the student experience. Key Responsibilities You will be responsible for: Acting as the first point of contact for student enquiries, including responding to face-to-face enquiries within the Student Support Hub and supporting the management of telephone and email enquiries. Assisting in the planning, organisation and delivery of student experience activities, including Welcome, induction and graduation, as well as student events held throughout the academic year, in order to support and enhance the student experience. Working flexibly across the School of Social Sciences to support student experience initiatives, including Academic Advising, PASS, peer mentoring, and student voice activities, and support the Justice Hub projects when necessary. Assisting in the creation, updating and dissemination of student communications through digital newsletters, digital assets, social media updates, and the Student Community SharePoint site. Assisting in the organisation, attendance and minute-taking of Student Voice Committee meetings, ensuring that student voice is represented and that feedback is appropriately recorded, communicated and acted upon. We welcome candidates who bring diverse perspectives, experiences and approaches to their work. About You We encourage applications from individuals with a wide range of backgrounds and experiences. You should demonstrate: Essential Criteria Graduated from a UK university within the last two academic years. Good organisational skills, and able to prioritise work. Good communication skills. Have experience and/or an interest in the area of Information, Advice and Guidance. Experience and interest may include having held student volunteer roles such as Peer Support, Course Representative, Student Ambassador, Wellbeing Champion or similar role. Excellent digital literacy skills with experience of standard IT packages (Word, PowerPoint, Excel etc) and social media and a willingness to learn new software packages. Desirable Criteria Willingness to learn new systems including Power Automate, Canva and Spotler. Our benefits include: Generous employer pension contribution Christmas closure across all departments outside of annual leave and bank holidays Purple Place employee discount platform This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK.
We are seeking a motivated and collaborative individual to join our team as a Lead ServiceNow Developer. This role offers an exciting opportunity to design and develop our enterprise ServiceNow platform across modules including ITSM, CSM, HRSD and SIR. This is a rounded leadership role as well as a technical one. You will be hands on where needed, but your wider value will be in providing credible technical leadership, coaching colleagues, supporting good service design and helping stakeholders get more from the platform. One immediate focus will be our conversational support strategy, including Teams Live Chat, Enhanced Chat, Virtual Agent optimisation and conversational fulfilment. You will help improve customer journeys, self service, knowledge, catalogue content and support experiences, within a dynamic and inclusive environment. Responsibilities Design and develop effective ServiceNow solutions, producing logical designs, technical specifications and clear documentation. Provide technical leadership across platform, self service, chat, portal and automation capabilities, establishing and applying development standards, policies and documentation. Coach, mentor and support less experienced colleagues, building confidence, judgement and technical capability. Work with stakeholders, Service Desk colleagues and service owners to improve knowledge, catalogue and conversational support journeys. Use feedback, operational insight and platform knowledge to identify practical improvements. We welcome candidates who bring diverse perspectives, experiences, and approaches to their work. About You We encourage applications from individuals with a wide range of backgrounds and experiences. You should demonstrate: Essential Criteria Proven experience developing, implementing and supporting ServiceNow platforms, with strong technical knowledge and judgement around quality, usability and maintainability. Including ITSM and self service support processes, ideally including knowledge management, service catalogue, Virtual Agent/chat, portals or customer journey optimisation Confident understanding of ServiceNow functionality and configuration, including how modules, portals, catalogues, knowledge, chat/conversational support and automation can solve business and customer support problems Ability to provide credible technical leadership: shaping designs, reviewing work, setting standards, challenging assumptions and making recommendations informed by ServiceNow best practice Strong consultative and stakeholder management skills, including the ability to explain options, trade offs and recommendations clearly Ability to coach and develop others, using ServiceNow knowledge to help colleagues and stakeholders build capability Desirable Criteria JavaScript, web services, APIs and integrations Experience with Virtual Agent, Enhanced Chat, Live Chat, Employee Center/portals, Microsoft Teams channels or conversational fulfilment Experience with Active Directory, LDAP or SSO integration Knowledge of web applications, networks, protocols and email systems Familiarity with Agile methodologies We value transferable skills and real world experience as much as formal qualifications. Grades 6-9 Our benefits include: Generous employer contribution pension 29 days annual leave plus bank holidays, along with Christmas closure Ride to work and EV car scheme available The University of Manchester provides benefits and offers flexible and hybrid working arrangements. Applicants must demonstrate right to work in the UK, and this role is not eligible for Skilled Worker visa sponsorship.
19/07/2026
Full time
We are seeking a motivated and collaborative individual to join our team as a Lead ServiceNow Developer. This role offers an exciting opportunity to design and develop our enterprise ServiceNow platform across modules including ITSM, CSM, HRSD and SIR. This is a rounded leadership role as well as a technical one. You will be hands on where needed, but your wider value will be in providing credible technical leadership, coaching colleagues, supporting good service design and helping stakeholders get more from the platform. One immediate focus will be our conversational support strategy, including Teams Live Chat, Enhanced Chat, Virtual Agent optimisation and conversational fulfilment. You will help improve customer journeys, self service, knowledge, catalogue content and support experiences, within a dynamic and inclusive environment. Responsibilities Design and develop effective ServiceNow solutions, producing logical designs, technical specifications and clear documentation. Provide technical leadership across platform, self service, chat, portal and automation capabilities, establishing and applying development standards, policies and documentation. Coach, mentor and support less experienced colleagues, building confidence, judgement and technical capability. Work with stakeholders, Service Desk colleagues and service owners to improve knowledge, catalogue and conversational support journeys. Use feedback, operational insight and platform knowledge to identify practical improvements. We welcome candidates who bring diverse perspectives, experiences, and approaches to their work. About You We encourage applications from individuals with a wide range of backgrounds and experiences. You should demonstrate: Essential Criteria Proven experience developing, implementing and supporting ServiceNow platforms, with strong technical knowledge and judgement around quality, usability and maintainability. Including ITSM and self service support processes, ideally including knowledge management, service catalogue, Virtual Agent/chat, portals or customer journey optimisation Confident understanding of ServiceNow functionality and configuration, including how modules, portals, catalogues, knowledge, chat/conversational support and automation can solve business and customer support problems Ability to provide credible technical leadership: shaping designs, reviewing work, setting standards, challenging assumptions and making recommendations informed by ServiceNow best practice Strong consultative and stakeholder management skills, including the ability to explain options, trade offs and recommendations clearly Ability to coach and develop others, using ServiceNow knowledge to help colleagues and stakeholders build capability Desirable Criteria JavaScript, web services, APIs and integrations Experience with Virtual Agent, Enhanced Chat, Live Chat, Employee Center/portals, Microsoft Teams channels or conversational fulfilment Experience with Active Directory, LDAP or SSO integration Knowledge of web applications, networks, protocols and email systems Familiarity with Agile methodologies We value transferable skills and real world experience as much as formal qualifications. Grades 6-9 Our benefits include: Generous employer contribution pension 29 days annual leave plus bank holidays, along with Christmas closure Ride to work and EV car scheme available The University of Manchester provides benefits and offers flexible and hybrid working arrangements. Applicants must demonstrate right to work in the UK, and this role is not eligible for Skilled Worker visa sponsorship.
The University of Manchester is seeking a Lead ServiceNow Developer to design and develop our enterprise ServiceNow platform across ITSM, CSM, HRSD and SIR. This role balances leadership with hands-on delivery, coaching colleagues and guiding service design to maximise platform value. Key focus areas include conversational support strategies, Teams Live Chat, Enhanced Chat, Virtual Agent optimisation and improvements to customer journeys and knowledge content within a dynamic, inclusive
19/07/2026
Full time
The University of Manchester is seeking a Lead ServiceNow Developer to design and develop our enterprise ServiceNow platform across ITSM, CSM, HRSD and SIR. This role balances leadership with hands-on delivery, coaching colleagues and guiding service design to maximise platform value. Key focus areas include conversational support strategies, Teams Live Chat, Enhanced Chat, Virtual Agent optimisation and improvements to customer journeys and knowledge content within a dynamic, inclusive
We are seeking a motivated and collaborative individual to join our team as an Access Control Officer. This role offers an exciting opportunity to provide technical expertise in the configuration, operation, maintenance and development of access control systems across the University estate. You will support system improvement, integration activities and operational decision making, contributing to the ongoing development and effectiveness of physical security systems. You will be responsible for: Take responsibility for the day to day operational performance of access control and alarm monitoring systems, ensuring reliability, availability and effectiveness. Investigate, diagnose and resolve complex system faults, communication failures and hardware/software issues. Configure and maintain system settings including access permissions, user profiles, schedules, door groups and time zones. Analyse system logs, performance data and incident reports to identify patterns, root causes and potential security risks. Provide specialist technical advice to staff, students and contractors on access control systems and processes. We welcome candidates who bring diverse perspectives, experiences, and approaches to their work. About You We encourage applications from individuals with a wide range of backgrounds and experiences. You should demonstrate: Essential Criteria Proven technical experience with access control systems (e.g. Schneider Security Expert, Salto Pro Space, ASSA ARX or similar). Strong understanding of access control system architecture, including controllers, networks and software platforms. Ability to analyse complex technical issues and implement effective solutions. Excellent written and verbal communication skills, with the ability to present technical information clearly. Ability to work independently and exercise sound judgement within defined procedures. Desirable Criteria Experience of installing, commissioning or upgrading access control or security systems. Knowledge of networking concepts such as TCP/IP, VLANs and IP addressing. Familiarity with Windows Server environments, Active Directory or SQL databases. Experience of integrating access control systems with CCTV, alarm or building systems. Awareness of cybersecurity principles relating to physical security systems. We value transferable skills and real world experience as much as formal qualifications. Benefits Generous employer contribution pension 29 days annual leave plus bank holidays, along with Christmas closure Ride to work and EV car scheme available Applications close at midnight on the closing date.
16/07/2026
Full time
We are seeking a motivated and collaborative individual to join our team as an Access Control Officer. This role offers an exciting opportunity to provide technical expertise in the configuration, operation, maintenance and development of access control systems across the University estate. You will support system improvement, integration activities and operational decision making, contributing to the ongoing development and effectiveness of physical security systems. You will be responsible for: Take responsibility for the day to day operational performance of access control and alarm monitoring systems, ensuring reliability, availability and effectiveness. Investigate, diagnose and resolve complex system faults, communication failures and hardware/software issues. Configure and maintain system settings including access permissions, user profiles, schedules, door groups and time zones. Analyse system logs, performance data and incident reports to identify patterns, root causes and potential security risks. Provide specialist technical advice to staff, students and contractors on access control systems and processes. We welcome candidates who bring diverse perspectives, experiences, and approaches to their work. About You We encourage applications from individuals with a wide range of backgrounds and experiences. You should demonstrate: Essential Criteria Proven technical experience with access control systems (e.g. Schneider Security Expert, Salto Pro Space, ASSA ARX or similar). Strong understanding of access control system architecture, including controllers, networks and software platforms. Ability to analyse complex technical issues and implement effective solutions. Excellent written and verbal communication skills, with the ability to present technical information clearly. Ability to work independently and exercise sound judgement within defined procedures. Desirable Criteria Experience of installing, commissioning or upgrading access control or security systems. Knowledge of networking concepts such as TCP/IP, VLANs and IP addressing. Familiarity with Windows Server environments, Active Directory or SQL databases. Experience of integrating access control systems with CCTV, alarm or building systems. Awareness of cybersecurity principles relating to physical security systems. We value transferable skills and real world experience as much as formal qualifications. Benefits Generous employer contribution pension 29 days annual leave plus bank holidays, along with Christmas closure Ride to work and EV car scheme available Applications close at midnight on the closing date.
