AVI-SPL
Description WHO WE ARE AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU'LL DO The Cloud Applications Engineer supports the design, deployment, and optimization of cloud-based collaboration and productivity applications in the legal sector for an AVI-SPL client, including Microsoft 365, Google Workspace, Zoom, and other SaaS tools. The role focuses on solution configuration, lifecycle management, and technical enablement. It involves close collaboration with internal teams and stakeholders to ensure applications are secure, scalable, and efficiently integrated. Successful execution drives application adoption, operational excellence, and improved user experience in legal environments. WHAT WE'RE LOOKING FOR Day-To-Day Responsibilities: Implementation of Single Sign-On (SSO) and Application Registrations. Housekeeping and management of certificates and secrets, including expirations, renewals, and removals. Tenancy-level global M365 configuration and administration, including Entra Connect and Intune. Phased implementation of Conditional Access policy changes, including management of user accounts experience and contribution to communications and training. CoreView Configuration Manager administration. BYOD and Corporate Device Management via Intune, including MAM, App Protection, Apple Business Manager, and Android Enterprise. Management of EntraID services, including EntraID Connect, Entra Cloud Sync, Conditional Access, MFA, App Registrations, SSO, B2B, B2C, and Passwordless authentication. Purview within M365, including Information Protection, Retention, Sensitivity Labels, e-Discovery, and Reporting. Log Analytics administration. Development and management of Logic Apps. M365/Azure API integrations. Education and/or Experience: 3-5 years in IT or cloud engineering roles, with hands on experience in Microsoft 365, Azure, and Entra ID/identity management. Proven experience implementing and managing: SSO, MFA, Conditional Access, B2B/B2C, and passwordless authentication Intune/BYOD device management, including MAM/App Protection, Apple Business Manager, Android Enterprise Certificate and secret lifecycle management M365 governance & compliance tools (Purview, retention policies, sensitivity labels, e-Discovery) Exposure to automation and API integration (Logic Apps, Power Automate, or similar) Experience in log analytics and reporting within M365/Azure environments Track record of phased implementation of configuration or security changes, with minimal disruption to users Desirable Expertise: Experience with Google Workspace and Lark Connection WHY YOU'LL LIKE WORKING HERE Medical benefits 25 Days Paid holidays Enjoyable and dynamic company culture Training and professional development opportunities Items to Consider: AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. This position will generally work on customer sites and may deal with a construction site-type of work environment. MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
Description WHO WE ARE AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU'LL DO The Cloud Applications Engineer supports the design, deployment, and optimization of cloud-based collaboration and productivity applications in the legal sector for an AVI-SPL client, including Microsoft 365, Google Workspace, Zoom, and other SaaS tools. The role focuses on solution configuration, lifecycle management, and technical enablement. It involves close collaboration with internal teams and stakeholders to ensure applications are secure, scalable, and efficiently integrated. Successful execution drives application adoption, operational excellence, and improved user experience in legal environments. WHAT WE'RE LOOKING FOR Day-To-Day Responsibilities: Implementation of Single Sign-On (SSO) and Application Registrations. Housekeeping and management of certificates and secrets, including expirations, renewals, and removals. Tenancy-level global M365 configuration and administration, including Entra Connect and Intune. Phased implementation of Conditional Access policy changes, including management of user accounts experience and contribution to communications and training. CoreView Configuration Manager administration. BYOD and Corporate Device Management via Intune, including MAM, App Protection, Apple Business Manager, and Android Enterprise. Management of EntraID services, including EntraID Connect, Entra Cloud Sync, Conditional Access, MFA, App Registrations, SSO, B2B, B2C, and Passwordless authentication. Purview within M365, including Information Protection, Retention, Sensitivity Labels, e-Discovery, and Reporting. Log Analytics administration. Development and management of Logic Apps. M365/Azure API integrations. Education and/or Experience: 3-5 years in IT or cloud engineering roles, with hands on experience in Microsoft 365, Azure, and Entra ID/identity management. Proven experience implementing and managing: SSO, MFA, Conditional Access, B2B/B2C, and passwordless authentication Intune/BYOD device management, including MAM/App Protection, Apple Business Manager, Android Enterprise Certificate and secret lifecycle management M365 governance & compliance tools (Purview, retention policies, sensitivity labels, e-Discovery) Exposure to automation and API integration (Logic Apps, Power Automate, or similar) Experience in log analytics and reporting within M365/Azure environments Track record of phased implementation of configuration or security changes, with minimal disruption to users Desirable Expertise: Experience with Google Workspace and Lark Connection WHY YOU'LL LIKE WORKING HERE Medical benefits 25 Days Paid holidays Enjoyable and dynamic company culture Training and professional development opportunities Items to Consider: AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. This position will generally work on customer sites and may deal with a construction site-type of work environment. MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
AVI-SPL
Description Job Summary The AVI-SPL Onsite Maintenance Engineer will provide on-site AV support at a designated customer location, working in close partnership with the customer, AVI-SPL management, Global Helpdesk, and the wider regional support team. While part of a distributed team, the senior engineer will operate both independently and as part of a team must be proactive, self-starting, and committed to delivering a world-class customer service experience. This person will be a senior engineer in the wider regional customer team based at the London campus. They will be responsible for preventative and break-fix maintenance on an AV estate which ranges from standard meeting rooms to complex auditoriums and broadcast solutions. They will providing service and repairs of audio visual and integrated conference room components / equipment. This role interfaces directly with the client daily and his / her responsibilities include maintaining daily functionality of all audio visual and integrated conference rooms. Essential Duties and Responsibilities Responsible for identifying defective or failed equipment and take ownership to resolution. Management of small projects work as defined in the scope of services. Interacting with client and providing technical reports. Highlighting to the client and team lead immediately any issues that may impact the client's multimedia estate. Work with client to support departments and Supplier Account Managers to provide proper resolution options. Plan and execute small projects from a technical point of view Interface with original equipment manufacturers, developers, engineers, and project managers to provide resolutions for highly complex systems Perform remote troubleshooting for local and regional offices. RMA Hardware in line with asset management guidelines. Complete familiarity with, and adherence to, standard business practices and procedures. Responsible for identifying defective or failed equipment and take ownership to resolution. Work with Customer support departments, AVI-SPL Global Helpdesk, AVI-SPL support teams and AVI-SPL Account Team to provide proper resolution options. Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components. Adhere to and understand local safety standards for all site duties, eg Manual Handling, Working at Height, Health and Safety training. Other duties assigned as needed Skills and Abilities Provide technical leadership for the onsite maintenance team. Perform network troubleshooting to diagnose static and dynamic IP addressesEditsoftware code using audio mixer software to calibrate digital signal processor technology and eliminate echo and feedback. Gather and analyse system logs and system settings for codecs, control systems,mixers, and complex broadcast equipment as needed. Perform bench repairs on faulty hardware where possible. Excellent communication skills. Strong analytical and problem solving skills. Ability to prioritise tasks and be able to work under pressure. Able to take ownership and be accountable. Education and/or Experince Minimum of 3 years in an AV Service or engineering role. Proven experience in audio-visual support, ideally in a financial organisation environment. Strong technical knowledge of AV systems, signal flow, and troubleshooting techniques. Experience with video conferencing platforms (e.g., Zoom, Teams, Cisco and Creston). Ability to work independently in a customer-facing role with minimal supervision. Excellent communication and interpersonal skills. Relevant certifications (e.g., AVIXA CTS, Creston, Dante, Biamp, Cisco Collaboration Devices). Formal education in Electronics or related field preferred. Minimum of a High School Diploma or equivalent preferred. Basic IT network security & protocols. AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law
Description Job Summary The AVI-SPL Onsite Maintenance Engineer will provide on-site AV support at a designated customer location, working in close partnership with the customer, AVI-SPL management, Global Helpdesk, and the wider regional support team. While part of a distributed team, the senior engineer will operate both independently and as part of a team must be proactive, self-starting, and committed to delivering a world-class customer service experience. This person will be a senior engineer in the wider regional customer team based at the London campus. They will be responsible for preventative and break-fix maintenance on an AV estate which ranges from standard meeting rooms to complex auditoriums and broadcast solutions. They will providing service and repairs of audio visual and integrated conference room components / equipment. This role interfaces directly with the client daily and his / her responsibilities include maintaining daily functionality of all audio visual and integrated conference rooms. Essential Duties and Responsibilities Responsible for identifying defective or failed equipment and take ownership to resolution. Management of small projects work as defined in the scope of services. Interacting with client and providing technical reports. Highlighting to the client and team lead immediately any issues that may impact the client's multimedia estate. Work with client to support departments and Supplier Account Managers to provide proper resolution options. Plan and execute small projects from a technical point of view Interface with original equipment manufacturers, developers, engineers, and project managers to provide resolutions for highly complex systems Perform remote troubleshooting for local and regional offices. RMA Hardware in line with asset management guidelines. Complete familiarity with, and adherence to, standard business practices and procedures. Responsible for identifying defective or failed equipment and take ownership to resolution. Work with Customer support departments, AVI-SPL Global Helpdesk, AVI-SPL support teams and AVI-SPL Account Team to provide proper resolution options. Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components. Adhere to and understand local safety standards for all site duties, eg Manual Handling, Working at Height, Health and Safety training. Other duties assigned as needed Skills and Abilities Provide technical leadership for the onsite maintenance team. Perform network troubleshooting to diagnose static and dynamic IP addressesEditsoftware code using audio mixer software to calibrate digital signal processor technology and eliminate echo and feedback. Gather and analyse system logs and system settings for codecs, control systems,mixers, and complex broadcast equipment as needed. Perform bench repairs on faulty hardware where possible. Excellent communication skills. Strong analytical and problem solving skills. Ability to prioritise tasks and be able to work under pressure. Able to take ownership and be accountable. Education and/or Experince Minimum of 3 years in an AV Service or engineering role. Proven experience in audio-visual support, ideally in a financial organisation environment. Strong technical knowledge of AV systems, signal flow, and troubleshooting techniques. Experience with video conferencing platforms (e.g., Zoom, Teams, Cisco and Creston). Ability to work independently in a customer-facing role with minimal supervision. Excellent communication and interpersonal skills. Relevant certifications (e.g., AVIXA CTS, Creston, Dante, Biamp, Cisco Collaboration Devices). Formal education in Electronics or related field preferred. Minimum of a High School Diploma or equivalent preferred. Basic IT network security & protocols. AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law