Job Title: Senior IT Support Engineer (Escalations / 2nd-3rd Line) Location: Nottingham IT MSP Why Join Us? Collaborative Environment: Be part of a close-knit technical team where knowledge sharing and mutual support are part of everyday work. Challenging Work: Handle complex technical issues that require real problem-solving, not just quick fixes. Room to Grow: Access ongoing learning opportunities and exposure to modern technologies. Autonomy & Responsibility: Take full ownership of issues and see them through to resolution. Customer Impact: Play a key role in delivering a calm, clear, and high-quality support experience to clients. Key Role Responsibilities Take ownership of advanced technical issues that require escalation beyond first-line support. Investigate and resolve problems thoroughly, focusing on identifying underlying causes. Provide on-site support when remote resolution isn't sufficient. Liaise with third-party providers and vendors to support issue resolution. Keep accurate and detailed records of work carried out, contributing to shared documentation. Ensure tickets are managed effectively, with clear updates and adherence to service levels. Balance competing priorities while maintaining service quality. Offer guidance to junior team members and help reduce repeat escalations. Contribute ideas to improve internal processes, tools, and service delivery. Key Attributes Required Demonstrable experience in a 2nd or 3rd line IT support role, ideally within a managed services environment. Strong working knowledge of Microsoft 365, Azure AD, Windows Server, networking, and virtualisation platforms. A structured and analytical approach to troubleshooting. Strong communication skills, with the ability to explain technical matters in a straightforward way.
07/07/2026
Full time
Job Title: Senior IT Support Engineer (Escalations / 2nd-3rd Line) Location: Nottingham IT MSP Why Join Us? Collaborative Environment: Be part of a close-knit technical team where knowledge sharing and mutual support are part of everyday work. Challenging Work: Handle complex technical issues that require real problem-solving, not just quick fixes. Room to Grow: Access ongoing learning opportunities and exposure to modern technologies. Autonomy & Responsibility: Take full ownership of issues and see them through to resolution. Customer Impact: Play a key role in delivering a calm, clear, and high-quality support experience to clients. Key Role Responsibilities Take ownership of advanced technical issues that require escalation beyond first-line support. Investigate and resolve problems thoroughly, focusing on identifying underlying causes. Provide on-site support when remote resolution isn't sufficient. Liaise with third-party providers and vendors to support issue resolution. Keep accurate and detailed records of work carried out, contributing to shared documentation. Ensure tickets are managed effectively, with clear updates and adherence to service levels. Balance competing priorities while maintaining service quality. Offer guidance to junior team members and help reduce repeat escalations. Contribute ideas to improve internal processes, tools, and service delivery. Key Attributes Required Demonstrable experience in a 2nd or 3rd line IT support role, ideally within a managed services environment. Strong working knowledge of Microsoft 365, Azure AD, Windows Server, networking, and virtualisation platforms. A structured and analytical approach to troubleshooting. Strong communication skills, with the ability to explain technical matters in a straightforward way.
Are you a skilled Business Analyst/Product Owner with a passion for turning complex problems into simple, actionable solutions? Join an innovative software company that's transforming the transport industry with cutting edge SaaS solutions. Software (SDLC) Business Analyst/Product Owner Work Pattern: Hybrid Location: 2 x days a week in Portsmouth Salary: Up to £55,000 per year Role & Responsibilities As a Business Analyst, you will: Work closely with stakeholders to gather, analyse, and document business requirements. Translate complex processes into clear functional specifications. Collaborate with product and development teams to ensure solutions meet business needs. Identify opportunities for process improvement and optimization within the transport industry. Support the delivery of high quality SaaS products from concept to launch. What We're Looking For Proven experience as a Business Analyst, ideally within software or technology environments. Strong analytical and problem solving skills. Experience in end to end BA/PM processes. Excellent communication skills - able to translate technical concepts for non technical stakeholders. Experience with SaaS platforms, process mapping, and requirements documentation. Ability to work effectively in a hybrid environment. If you're ready to make an impact in a dynamic SaaS company and help revolutionize the industry, we want to hear from you!
07/07/2026
Full time
Are you a skilled Business Analyst/Product Owner with a passion for turning complex problems into simple, actionable solutions? Join an innovative software company that's transforming the transport industry with cutting edge SaaS solutions. Software (SDLC) Business Analyst/Product Owner Work Pattern: Hybrid Location: 2 x days a week in Portsmouth Salary: Up to £55,000 per year Role & Responsibilities As a Business Analyst, you will: Work closely with stakeholders to gather, analyse, and document business requirements. Translate complex processes into clear functional specifications. Collaborate with product and development teams to ensure solutions meet business needs. Identify opportunities for process improvement and optimization within the transport industry. Support the delivery of high quality SaaS products from concept to launch. What We're Looking For Proven experience as a Business Analyst, ideally within software or technology environments. Strong analytical and problem solving skills. Experience in end to end BA/PM processes. Excellent communication skills - able to translate technical concepts for non technical stakeholders. Experience with SaaS platforms, process mapping, and requirements documentation. Ability to work effectively in a hybrid environment. If you're ready to make an impact in a dynamic SaaS company and help revolutionize the industry, we want to hear from you!
Robertson & Sumner Ltd in Nottingham is looking for a Senior IT Support Engineer specializing in escalations for 2nd to 3rd line support. The role involves handling complex technical issues, providing on-site support as needed, and liaising with third-party providers. Ideal candidates should have demonstrable experience in IT support and strong skills in Microsoft 365, Azure AD, Windows Server, networking, and virtualization. Join a collaborative environment with opportunities for growth and autonomy.
07/07/2026
Full time
Robertson & Sumner Ltd in Nottingham is looking for a Senior IT Support Engineer specializing in escalations for 2nd to 3rd line support. The role involves handling complex technical issues, providing on-site support as needed, and liaising with third-party providers. Ideal candidates should have demonstrable experience in IT support and strong skills in Microsoft 365, Azure AD, Windows Server, networking, and virtualization. Join a collaborative environment with opportunities for growth and autonomy.
Location: Cirencester, Gloucestershire - 3x days on site. Salary: Up to £65,000 + 10% bonus We're looking for a Network Team Lead to manage and grow a high-performing engineering team while staying hands on with networking projects. What You'll Do Lead and mentor a team of 8 engineers, reporting directly to senior management. Drive network deployment projects, design, and configuration. Apply advanced networking expertise (CCNP/CCIE desirable) to support and deliver complex solutions. Balance hands on technical work with team leadership and management responsibilities. Develop engineers' skills through coaching, guidance, and performance management. What We're Looking For Proven networking experience and technical credibility. Strong leadership skills with a desire to grow into a management track. Mature, coachable, and capable of managing a team effectively. Experience with design, configuration, and deployment projects. Excellent interpersonal and communication skills. Why Join Competitive salary + bonus, career progression into management, supportive team environment, and opportunities to lead high profile network projects.
07/07/2026
Full time
Location: Cirencester, Gloucestershire - 3x days on site. Salary: Up to £65,000 + 10% bonus We're looking for a Network Team Lead to manage and grow a high-performing engineering team while staying hands on with networking projects. What You'll Do Lead and mentor a team of 8 engineers, reporting directly to senior management. Drive network deployment projects, design, and configuration. Apply advanced networking expertise (CCNP/CCIE desirable) to support and deliver complex solutions. Balance hands on technical work with team leadership and management responsibilities. Develop engineers' skills through coaching, guidance, and performance management. What We're Looking For Proven networking experience and technical credibility. Strong leadership skills with a desire to grow into a management track. Mature, coachable, and capable of managing a team effectively. Experience with design, configuration, and deployment projects. Excellent interpersonal and communication skills. Why Join Competitive salary + bonus, career progression into management, supportive team environment, and opportunities to lead high profile network projects.
Sell a full MSP portfolio across cloud, cyber, connectivity and UC Warm marketing support alongside freedom to self generate Clear earnings path with double OTE potential Monthly commission payments Join a fast growing UK technology business with strong leadership The Role This is a new business focused BDM role targeting mid market private sector organisations. You'll own the full sales cycle, building pipeline, qualifying opportunities, and closing recurring revenue deals across managed IT and cloud led solutions. Key Responsibilities Build and manage a strong, qualified pipeline Sell managed IT, cloud, cyber and connectivity services Work closely with marketing and SDR support Accurately forecast and report on performance What We're Looking For Proven new business experience in IT / MSP sales Confident hunter with strong self generation capability Experience selling managed services or cloud solutions Mid market (500-1,000 user) sales exposure Experience working with vendor led solutions Package Double OTE Monthly commission (split on signing / month three)
07/07/2026
Full time
Sell a full MSP portfolio across cloud, cyber, connectivity and UC Warm marketing support alongside freedom to self generate Clear earnings path with double OTE potential Monthly commission payments Join a fast growing UK technology business with strong leadership The Role This is a new business focused BDM role targeting mid market private sector organisations. You'll own the full sales cycle, building pipeline, qualifying opportunities, and closing recurring revenue deals across managed IT and cloud led solutions. Key Responsibilities Build and manage a strong, qualified pipeline Sell managed IT, cloud, cyber and connectivity services Work closely with marketing and SDR support Accurately forecast and report on performance What We're Looking For Proven new business experience in IT / MSP sales Confident hunter with strong self generation capability Experience selling managed services or cloud solutions Mid market (500-1,000 user) sales exposure Experience working with vendor led solutions Package Double OTE Monthly commission (split on signing / month three)
Robertson & Sumner Ltd in Cirencester is seeking a Network Team Lead to manage and grow a high-performing engineering team while remaining hands-on with networking projects. The ideal candidate will possess proven networking experience and strong leadership skills. This role offers a competitive salary of up to £65,000 plus a 10% bonus, with opportunities for career progression into management and the chance to lead high-profile network projects.
07/07/2026
Full time
Robertson & Sumner Ltd in Cirencester is seeking a Network Team Lead to manage and grow a high-performing engineering team while remaining hands-on with networking projects. The ideal candidate will possess proven networking experience and strong leadership skills. This role offers a competitive salary of up to £65,000 plus a 10% bonus, with opportunities for career progression into management and the chance to lead high-profile network projects.
Job Highlights Sell into complex, mission critical environments Enterprise and public sector exposure Strong technical and delivery backing Meaningful, nationally significant projects The Role This is a senior new business role focused on winning enterprise and critical national infrastructure opportunities. You'll lead pursuits from qualification through to close, coordinating technical, commercial, and delivery teams. Key Responsibilities Win new enterprise and CNI customers Lead complex sales cycles and bids Build executive-level relationships Develop and execute account and sales plans Drive pipeline quality and conversion What We're Looking For Proven BDM experience in enterprise IT or infrastructure Strong commercial and negotiation capability Experience in CNI, utilities, defence or public sector Exposure to OT, secure networks or critical systems
07/07/2026
Full time
Job Highlights Sell into complex, mission critical environments Enterprise and public sector exposure Strong technical and delivery backing Meaningful, nationally significant projects The Role This is a senior new business role focused on winning enterprise and critical national infrastructure opportunities. You'll lead pursuits from qualification through to close, coordinating technical, commercial, and delivery teams. Key Responsibilities Win new enterprise and CNI customers Lead complex sales cycles and bids Build executive-level relationships Develop and execute account and sales plans Drive pipeline quality and conversion What We're Looking For Proven BDM experience in enterprise IT or infrastructure Strong commercial and negotiation capability Experience in CNI, utilities, defence or public sector Exposure to OT, secure networks or critical systems
A dynamic technology company in the United Kingdom is seeking an experienced individual to lead channel partner acquisition and retention efforts. The candidate will drive incremental growth through onboarding key vendors and developing marketing strategies with resellers. Ideal applicants will have at least 3 years in IT channel sales, a strong record in revenue growth, and be confident public communicators. This role offers an opportunity to work within a fast-paced, data-driven environment.
23/06/2026
Full time
A dynamic technology company in the United Kingdom is seeking an experienced individual to lead channel partner acquisition and retention efforts. The candidate will drive incremental growth through onboarding key vendors and developing marketing strategies with resellers. Ideal applicants will have at least 3 years in IT channel sales, a strong record in revenue growth, and be confident public communicators. This role offers an opportunity to work within a fast-paced, data-driven environment.
A dynamic technology company in the United Kingdom is seeking an experienced individual to lead channel partner acquisition and retention efforts. The candidate will drive incremental growth through onboarding key vendors and developing marketing strategies with resellers. Ideal applicants will have at least 3 years in IT channel sales, a strong record in revenue growth, and be confident public communicators. This role offers an opportunity to work within a fast-paced, data-driven environment.
23/06/2026
Full time
A dynamic technology company in the United Kingdom is seeking an experienced individual to lead channel partner acquisition and retention efforts. The candidate will drive incremental growth through onboarding key vendors and developing marketing strategies with resellers. Ideal applicants will have at least 3 years in IT channel sales, a strong record in revenue growth, and be confident public communicators. This role offers an opportunity to work within a fast-paced, data-driven environment.
A leading vendor management firm in the UK seeks a dynamic UK Business Leader to shape business strategy and lead a dedicated team. The role involves executing the vendor business plan, building relationships with stakeholders, and ensuring operational excellence. Candidates should have a strong background in Cyber Security, at least 5 years in channel sales, with exceptional communication and project management skills. Join us to make a significant impact and drive success in a fast-paced environment.
22/06/2026
Full time
A leading vendor management firm in the UK seeks a dynamic UK Business Leader to shape business strategy and lead a dedicated team. The role involves executing the vendor business plan, building relationships with stakeholders, and ensuring operational excellence. Candidates should have a strong background in Cyber Security, at least 5 years in channel sales, with exceptional communication and project management skills. Join us to make a significant impact and drive success in a fast-paced environment.
A leading vendor management firm in the UK seeks a dynamic UK Business Leader to shape business strategy and lead a dedicated team. The role involves executing the vendor business plan, building relationships with stakeholders, and ensuring operational excellence. Candidates should have a strong background in Cyber Security, at least 5 years in channel sales, with exceptional communication and project management skills. Join us to make a significant impact and drive success in a fast-paced environment.
22/06/2026
Full time
A leading vendor management firm in the UK seeks a dynamic UK Business Leader to shape business strategy and lead a dedicated team. The role involves executing the vendor business plan, building relationships with stakeholders, and ensuring operational excellence. Candidates should have a strong background in Cyber Security, at least 5 years in channel sales, with exceptional communication and project management skills. Join us to make a significant impact and drive success in a fast-paced environment.