Type: Permanent, Full-time, 35 hours per week Location: London, United Kingdom (Hybrid) About MAP Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. For more than 40 years, we have been delivering essential health and medical care to those most affected by conflict, displacement and occupation in the occupied Palestinian territory (oPt) and Lebanon. We are now responding to the largest emergency in our history. Over the last two years, tens of thousands of new supporters have joined MAP. We work to raise Palestinian voices and work to secure their rights to health and dignity. About the role This is an exciting opportunity for somebody passionate about MAP s work with a keen eye for detail, looking to enhance their data processing skills, to play a key role in maintaining MAP s Dynamics 365 CRM system through a period of significant development. With Dynamics 365 introduced in 2024, the Supporter Database Officer will support the Charity with vital data imports. The postholder will work with a wide variety of data types with varied requirements including, but not limited to individuals, corporates, trusts, foundations, volunteers, campaigners, institutional donors, community groups, and challenge event participants. To enable this, they will work closely with the Supporter Care Team, Finance Team, wider Fundraising team and other internal stakeholders at MAP. The management of financial data will feature prominently in the day-to-day responsibilities of the potholder. Collaborating with MAP s Finance team, third party payment providers and external suppliers, the postholder will support the secure and efficient processing of payments data. The postholder is responsible for supporting complex data imports, applying accurate coding, and supporting financial reconciliation to monthly deadlines. The Supporter Database Officer will work closely alongside the Senior Supporter Database Officer and Supporter Database Manager. In addition, they will support the work of the Performance & Insights team within the Fundraising team and the technical CRM lead in the Technology team. Key Responsibilities The Supporter Database Officer is responsible for supporting the effective operation of MAP s Dynamics 365 CRM system, with a particular focus on data imports, income processing and data quality. The role involves carrying out regular and complex data imports from payment providers, response handling agencies and internal teams, ensuring secure data handling and adherence to established processes. The postholder supports ongoing improvements to import procedures and contributes to maintaining clear documentation. A significant part of the role involves supporting accurate and timely income processing. Working closely with the Finance team, the postholder applies correct coding to income, assists with daily and monthly reconciliation processes, investigates discrepancies across systems and helps maintain appropriate audit trails and financial controls. The role also supports CRM development and system enhancements by working with colleagues across Fundraising to understand requirements and assisting with testing new functionality or third-party integrations. The postholder ensures compliance with MAP s data protection policies, maintains accurate consent and suppression records, and escalates any data quality or compliance concerns as needed. In addition, the Supporter Database Officer responds to data queries from internal stakeholders, supports reporting and data selection requests, contributes to user documentation and training, and deputises for the Senior Supporter Database Officer when required. About You You will have experience working with CRM systems or large datasets and an understanding of data import processes. You will possess strong Excel skills and be willing to develop your technical knowledge further, including SQL. Experience supporting income processing and financial reconciliation is desirable, alongside an understanding of CRM system design principles. You will demonstrate excellent attention to detail, strong analytical and problem-solving skills, and the ability to investigate and resolve data discrepancies. You will be organised, adaptable and able to meet deadlines in a fast-paced environment, with strong communication and teamwork skills. An awareness of GDPR, fundraising regulations and financial controls is essential. Experience within a charity CRM environment, supporting fundraising communications or working with supporter data, as well as familiarity with SQL or data visualisation tools such as Power BI, would be advantageous. RECRUITMENT PROCESS Interviews will take place on Microsoft Teams. How to Apply Please submit your CV on our career site before the deadline of 12:00 noon GMT on Wednesday 18/03/2026. Equal opportunities MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. Background checks As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct. Disclaimer MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications. We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting
05/03/2026
Full time
Type: Permanent, Full-time, 35 hours per week Location: London, United Kingdom (Hybrid) About MAP Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. For more than 40 years, we have been delivering essential health and medical care to those most affected by conflict, displacement and occupation in the occupied Palestinian territory (oPt) and Lebanon. We are now responding to the largest emergency in our history. Over the last two years, tens of thousands of new supporters have joined MAP. We work to raise Palestinian voices and work to secure their rights to health and dignity. About the role This is an exciting opportunity for somebody passionate about MAP s work with a keen eye for detail, looking to enhance their data processing skills, to play a key role in maintaining MAP s Dynamics 365 CRM system through a period of significant development. With Dynamics 365 introduced in 2024, the Supporter Database Officer will support the Charity with vital data imports. The postholder will work with a wide variety of data types with varied requirements including, but not limited to individuals, corporates, trusts, foundations, volunteers, campaigners, institutional donors, community groups, and challenge event participants. To enable this, they will work closely with the Supporter Care Team, Finance Team, wider Fundraising team and other internal stakeholders at MAP. The management of financial data will feature prominently in the day-to-day responsibilities of the potholder. Collaborating with MAP s Finance team, third party payment providers and external suppliers, the postholder will support the secure and efficient processing of payments data. The postholder is responsible for supporting complex data imports, applying accurate coding, and supporting financial reconciliation to monthly deadlines. The Supporter Database Officer will work closely alongside the Senior Supporter Database Officer and Supporter Database Manager. In addition, they will support the work of the Performance & Insights team within the Fundraising team and the technical CRM lead in the Technology team. Key Responsibilities The Supporter Database Officer is responsible for supporting the effective operation of MAP s Dynamics 365 CRM system, with a particular focus on data imports, income processing and data quality. The role involves carrying out regular and complex data imports from payment providers, response handling agencies and internal teams, ensuring secure data handling and adherence to established processes. The postholder supports ongoing improvements to import procedures and contributes to maintaining clear documentation. A significant part of the role involves supporting accurate and timely income processing. Working closely with the Finance team, the postholder applies correct coding to income, assists with daily and monthly reconciliation processes, investigates discrepancies across systems and helps maintain appropriate audit trails and financial controls. The role also supports CRM development and system enhancements by working with colleagues across Fundraising to understand requirements and assisting with testing new functionality or third-party integrations. The postholder ensures compliance with MAP s data protection policies, maintains accurate consent and suppression records, and escalates any data quality or compliance concerns as needed. In addition, the Supporter Database Officer responds to data queries from internal stakeholders, supports reporting and data selection requests, contributes to user documentation and training, and deputises for the Senior Supporter Database Officer when required. About You You will have experience working with CRM systems or large datasets and an understanding of data import processes. You will possess strong Excel skills and be willing to develop your technical knowledge further, including SQL. Experience supporting income processing and financial reconciliation is desirable, alongside an understanding of CRM system design principles. You will demonstrate excellent attention to detail, strong analytical and problem-solving skills, and the ability to investigate and resolve data discrepancies. You will be organised, adaptable and able to meet deadlines in a fast-paced environment, with strong communication and teamwork skills. An awareness of GDPR, fundraising regulations and financial controls is essential. Experience within a charity CRM environment, supporting fundraising communications or working with supporter data, as well as familiarity with SQL or data visualisation tools such as Power BI, would be advantageous. RECRUITMENT PROCESS Interviews will take place on Microsoft Teams. How to Apply Please submit your CV on our career site before the deadline of 12:00 noon GMT on Wednesday 18/03/2026. Equal opportunities MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. Background checks As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct. Disclaimer MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications. We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting
Type: Permanent, Full-time, 35 hours per week Location: London, United Kingdom (Hybrid) About MAP Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. For more than 40 years, we have been delivering essential health and medical care to those most affected by conflict, displacement and occupation in the occupied Palestinian territory (oPt) and Lebanon. We are now responding to the largest emergency in our history. Over the last two years, tens of thousands of new supporters have joined MAP. We work to raise Palestinian voices and work to secure their rights to health and dignity. About the role This is an important opportunity for somebody passionate about MAP s work with an interest in system design, strong data skills and an eye for detail to play a key role in shaping and maintaining MAP s Dynamics 365 CRM system. With Dynamics 365 introduced in 2024, the Senior Supporter Database Officer will play a vital role in meeting the charity s data import needs and enhancing its infrastructure. The postholder will be involved in system design and data quality management associated with a wide variety of data types with varied requirements including, but not limited to individuals, corporates, trusts, foundations, volunteers, campaigners, institutional donors, community groups, and challenge event participants. To enable this, they will work closely with the Supporter Care Team, Finance Team, wider Fundraising team and other internal stakeholders at MAP. The management of financial data will feature prominently in the day-to-day responsibilities of the postholder. Collaborating with MAP s Finance team, third party payment providers and external suppliers, the postholder will deliver the secure and efficient processing of payments data. The postholder is responsible for completing complex data imports, applying accurate coding, and supporting financial reconciliation to monthly deadlines. The Senior Supporter Database Officer will closely support the work of the Supporter Database Officer and will deputise for the Supporter Database Manager when required. In addition, they will support the work of the Performance & Insights team within the Fundraising team and the technical CRM lead in the Technology team. Key Responsibilities The Senior Supporter Database Officer is responsible for maintaining the integrity, accuracy and effective use of MAP s Dynamics 365 CRM system. The role leads on complex data imports from payment providers, agencies and internal teams, ensuring robust processes, strong data quality controls and clear documentation. The postholder oversees secure data handling and conducts regular quality checks to maintain system accuracy. A key aspect of the role is income processing and financial reconciliation. Working closely with Finance, the postholder ensures accurate coding of income, supports daily and monthly reconciliations, investigates discrepancies and maintains appropriate audit trails and financial controls. The role also contributes to CRM development by gathering requirements from Fundraising colleagues, supporting system improvements and assisting with testing and implementation. The postholder ensures compliance with data protection regulations, maintains consent records and supports reporting and data insight needs across Fundraising. As a senior team member, they provide guidance to the Supporter Database Officer, deliver user training and deputise for the Supporter Database Manager when required. About You You will have strong experience working with CRM systems, ideally Microsoft Dynamics 365, alongside advanced Excel skills and working knowledge of SQL. You will be confident managing large datasets, complex imports and income reconciliation processes. You will demonstrate excellent attention to detail, strong analytical and problem-solving skills, and the ability to translate business needs into effective system solutions. Experience working with supporter or customer data, alongside knowledge of GDPR and financial controls, is essential. You will be an effective communicator, comfortable working across teams and with external suppliers, and able to manage competing priorities in a fast-paced environment. Experience within a charity CRM function and familiarity with tools such as Power BI would be advantageous. RECRUITMENT PROCESS Interviews will take place on Microsoft Teams. How to Apply Please submit your CV on our career page before the deadline of 12:00 noon GMT on Wednesday 18/03/2026. Equal opportunities MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. Background checks As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct. Disclaimer MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications. We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting
05/03/2026
Full time
Type: Permanent, Full-time, 35 hours per week Location: London, United Kingdom (Hybrid) About MAP Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. For more than 40 years, we have been delivering essential health and medical care to those most affected by conflict, displacement and occupation in the occupied Palestinian territory (oPt) and Lebanon. We are now responding to the largest emergency in our history. Over the last two years, tens of thousands of new supporters have joined MAP. We work to raise Palestinian voices and work to secure their rights to health and dignity. About the role This is an important opportunity for somebody passionate about MAP s work with an interest in system design, strong data skills and an eye for detail to play a key role in shaping and maintaining MAP s Dynamics 365 CRM system. With Dynamics 365 introduced in 2024, the Senior Supporter Database Officer will play a vital role in meeting the charity s data import needs and enhancing its infrastructure. The postholder will be involved in system design and data quality management associated with a wide variety of data types with varied requirements including, but not limited to individuals, corporates, trusts, foundations, volunteers, campaigners, institutional donors, community groups, and challenge event participants. To enable this, they will work closely with the Supporter Care Team, Finance Team, wider Fundraising team and other internal stakeholders at MAP. The management of financial data will feature prominently in the day-to-day responsibilities of the postholder. Collaborating with MAP s Finance team, third party payment providers and external suppliers, the postholder will deliver the secure and efficient processing of payments data. The postholder is responsible for completing complex data imports, applying accurate coding, and supporting financial reconciliation to monthly deadlines. The Senior Supporter Database Officer will closely support the work of the Supporter Database Officer and will deputise for the Supporter Database Manager when required. In addition, they will support the work of the Performance & Insights team within the Fundraising team and the technical CRM lead in the Technology team. Key Responsibilities The Senior Supporter Database Officer is responsible for maintaining the integrity, accuracy and effective use of MAP s Dynamics 365 CRM system. The role leads on complex data imports from payment providers, agencies and internal teams, ensuring robust processes, strong data quality controls and clear documentation. The postholder oversees secure data handling and conducts regular quality checks to maintain system accuracy. A key aspect of the role is income processing and financial reconciliation. Working closely with Finance, the postholder ensures accurate coding of income, supports daily and monthly reconciliations, investigates discrepancies and maintains appropriate audit trails and financial controls. The role also contributes to CRM development by gathering requirements from Fundraising colleagues, supporting system improvements and assisting with testing and implementation. The postholder ensures compliance with data protection regulations, maintains consent records and supports reporting and data insight needs across Fundraising. As a senior team member, they provide guidance to the Supporter Database Officer, deliver user training and deputise for the Supporter Database Manager when required. About You You will have strong experience working with CRM systems, ideally Microsoft Dynamics 365, alongside advanced Excel skills and working knowledge of SQL. You will be confident managing large datasets, complex imports and income reconciliation processes. You will demonstrate excellent attention to detail, strong analytical and problem-solving skills, and the ability to translate business needs into effective system solutions. Experience working with supporter or customer data, alongside knowledge of GDPR and financial controls, is essential. You will be an effective communicator, comfortable working across teams and with external suppliers, and able to manage competing priorities in a fast-paced environment. Experience within a charity CRM function and familiarity with tools such as Power BI would be advantageous. RECRUITMENT PROCESS Interviews will take place on Microsoft Teams. How to Apply Please submit your CV on our career page before the deadline of 12:00 noon GMT on Wednesday 18/03/2026. Equal opportunities MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. Background checks As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct. Disclaimer MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications. We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting
About the Role The Cybersecurity Officer will support the Cybersecurity Manager in protecting the charity s digital assets and ensuring compliance with internal security policies and relevant international standards. This role will assist in implementing, monitoring, and maintaining cybersecurity controls across our technology environment, and is ideal for someone early in their cybersecurity career with a strong willingness to learn and contribute to meaningful humanitarian work. Please note this is a FTC role for 6 months About You Candidate should have a Degree or diploma in Computer Science, Information Security, or related field (or equivalent experience) with Up to 2 years of experience in an IT or cybersecurity role (internships or volunteer roles considered). Familiarity with cybersecurity principles and technologies, including antivirus, firewalls, intrusion detection/prevention systems, and access control. Basic knowledge of Microsoft 365 security stack, including Defender and Intune. Hands-on experience with any of the following: Ubiquiti, SharePoint, Egress, or Cloudflare. MAIN RESPONSIBILITIES • Assist in the implementation and maintenance of cybersecurity tools and controls (e.g., endpoint protection, firewalls, secure email gateways, MFA, etc.). • Monitor security alerts and reports from tools like Microsoft Defender, Bitdefender, WatchGuard, and Cloudflare, escalating potential incidents to the Cybersecurity Manager. • Support user access management and ensure policies for identity and access control are followed using systems like SSO and Intune. • Help manage and track security awareness initiatives (e.g., phishing simulations via SoSafe). • Assist in vulnerability scanning and basic risk assessments across networks and systems. • Contribute to incident response efforts under the guidance of the Cybersecurity Manager. • Document findings, maintain logs, and support audit and compliance activities. • Collaborate with IT and wider organisation to ensure security controls do not hinder mission delivery. • Participate in routine system checks and contribute to the improvement of cybersecurity procedures and documentation. SKILLS, EXPERIENCE & CANDIDATE ATTRIBUTES Experience & Certifications/Qualifications: • Degree or diploma in Computer Science, Information Security, or related field (or equivalent experience). • Up to 2 years of experience in an IT or cybersecurity role (internships or volunteer roles considered). • Familiarity with cybersecurity principles and technologies, including antivirus, firewalls, intrusion detection/prevention systems, and access control. • Basic knowledge of Microsoft 365 security stack, including Defender and Intune. • Excellent communication skills and attention to detail. • Ability to handle confidential information with integrity. Preferred Skills and Competencies: • Hands-on experience with any of the following: Ubiquiti, SharePoint, Egress, or Cloudflare. • Certifications such as CompTIA Security+, Microsoft SC-900, or equivalent. Ethos: • Support the mission & values of MAP. • Support and promote diversity and equality of opportunity in the workplace. • Represent and be an ambassador for MAP. • Commitment to anti-discriminatory practice and equal opportunities. • An ability to apply awareness of diversity issues to all areas of work. • Abide by organisational policies, codes of conduct and practices. • Commitment to upholding the rights of people facing disadvantage and discrimination. Other desirable experience : • Experience of not-for-profit/INGO environments • Interest in working in the NGO/humanitarian sector and sensitivity to issues affecting Palestinian communities Disclaimer Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting
04/09/2025
Full time
About the Role The Cybersecurity Officer will support the Cybersecurity Manager in protecting the charity s digital assets and ensuring compliance with internal security policies and relevant international standards. This role will assist in implementing, monitoring, and maintaining cybersecurity controls across our technology environment, and is ideal for someone early in their cybersecurity career with a strong willingness to learn and contribute to meaningful humanitarian work. Please note this is a FTC role for 6 months About You Candidate should have a Degree or diploma in Computer Science, Information Security, or related field (or equivalent experience) with Up to 2 years of experience in an IT or cybersecurity role (internships or volunteer roles considered). Familiarity with cybersecurity principles and technologies, including antivirus, firewalls, intrusion detection/prevention systems, and access control. Basic knowledge of Microsoft 365 security stack, including Defender and Intune. Hands-on experience with any of the following: Ubiquiti, SharePoint, Egress, or Cloudflare. MAIN RESPONSIBILITIES • Assist in the implementation and maintenance of cybersecurity tools and controls (e.g., endpoint protection, firewalls, secure email gateways, MFA, etc.). • Monitor security alerts and reports from tools like Microsoft Defender, Bitdefender, WatchGuard, and Cloudflare, escalating potential incidents to the Cybersecurity Manager. • Support user access management and ensure policies for identity and access control are followed using systems like SSO and Intune. • Help manage and track security awareness initiatives (e.g., phishing simulations via SoSafe). • Assist in vulnerability scanning and basic risk assessments across networks and systems. • Contribute to incident response efforts under the guidance of the Cybersecurity Manager. • Document findings, maintain logs, and support audit and compliance activities. • Collaborate with IT and wider organisation to ensure security controls do not hinder mission delivery. • Participate in routine system checks and contribute to the improvement of cybersecurity procedures and documentation. SKILLS, EXPERIENCE & CANDIDATE ATTRIBUTES Experience & Certifications/Qualifications: • Degree or diploma in Computer Science, Information Security, or related field (or equivalent experience). • Up to 2 years of experience in an IT or cybersecurity role (internships or volunteer roles considered). • Familiarity with cybersecurity principles and technologies, including antivirus, firewalls, intrusion detection/prevention systems, and access control. • Basic knowledge of Microsoft 365 security stack, including Defender and Intune. • Excellent communication skills and attention to detail. • Ability to handle confidential information with integrity. Preferred Skills and Competencies: • Hands-on experience with any of the following: Ubiquiti, SharePoint, Egress, or Cloudflare. • Certifications such as CompTIA Security+, Microsoft SC-900, or equivalent. Ethos: • Support the mission & values of MAP. • Support and promote diversity and equality of opportunity in the workplace. • Represent and be an ambassador for MAP. • Commitment to anti-discriminatory practice and equal opportunities. • An ability to apply awareness of diversity issues to all areas of work. • Abide by organisational policies, codes of conduct and practices. • Commitment to upholding the rights of people facing disadvantage and discrimination. Other desirable experience : • Experience of not-for-profit/INGO environments • Interest in working in the NGO/humanitarian sector and sensitivity to issues affecting Palestinian communities Disclaimer Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting
