Our Story Hello there. We're Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on The Role We're looking for a Senior Business Development Manager to drive our next phase of growth across regional and national retailers. This role will be central to our 2026/2027 expansion: owning the mid-market tier, helping open new verticals, and delivering high-impact POS/Retail Finance partnerships. You'll spend time in the market building relationships, creating opportunities, shaping go-to-market ideas, and identifying new ways to reach merchants who match our ideal customer profile. You will own a portfolio of verticals, shaped by your experience and the sectors we open in 2026, and be responsible for acquiring retailers with strong revenue potential and high consumer engagement. These merchants may not yet offer finance or may be underserved by legacy providers, creating a significant opportunity to add value. While the Strategic BDMs focus on the highest-value national brands, you will own the tier immediately below, including regional chains, smaller national groups, and emerging brands. You'll work closely with our payments team to unlock cross-sell and shared pipeline opportunities, but POS/Retail Finance is your domain to grow. This is an outbound-led, proactive business development role for someone who brings market curiosity, sound commercial judgement, and a structured approach to building pipeline. Own mid-market vertical acquisition for POS/Retail Finance. Build and manage a pipeline of outbound-sourced opportunities. Develop GTM tactics for your verticals: events, marketing proposals, campaigns, prospecting ideas, and market tests. Collaborate closely with Strategic BDMs during the first 12 months to develop shared market and product knowledge. Work with the payments sales team to identify and execute cross-sell opportunities. Close high-impact deals (average £5m+ GMV, growing toward £10m+ in 2026/27). Educate merchants on the value of integrated retail finance and support them through the decision process. Maintain accurate forecasting, reporting, and a well-managed pipeline. Build deep knowledge of your verticals and contribute insights to product and go-to-market planning. About you Track record of building self-generated pipeline and converting outbound opportunities. Experience selling POS/Retail Finance, payments, or financial services into mid-market retailers. Comfortable engaging senior commercial and operational decision-makers. Commercially minded and curious, with an interest in testing new GTM ideas. Able to manage a mix of long and short sales cycles and prioritise effectively. Persistent and outcomes-focused, with a track record of delivering against growth targets. Please note this is a field based role with occasional visits to both our London and Manchester offices. At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our Manchester office 2-3 days a week. (WeWork, Dalton Place, 29 John Dalton Street, M2 6WF.) You'll also have the option of working from abroad for up to 120 days a year! Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
04/02/2026
Full time
Our Story Hello there. We're Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on The Role We're looking for a Senior Business Development Manager to drive our next phase of growth across regional and national retailers. This role will be central to our 2026/2027 expansion: owning the mid-market tier, helping open new verticals, and delivering high-impact POS/Retail Finance partnerships. You'll spend time in the market building relationships, creating opportunities, shaping go-to-market ideas, and identifying new ways to reach merchants who match our ideal customer profile. You will own a portfolio of verticals, shaped by your experience and the sectors we open in 2026, and be responsible for acquiring retailers with strong revenue potential and high consumer engagement. These merchants may not yet offer finance or may be underserved by legacy providers, creating a significant opportunity to add value. While the Strategic BDMs focus on the highest-value national brands, you will own the tier immediately below, including regional chains, smaller national groups, and emerging brands. You'll work closely with our payments team to unlock cross-sell and shared pipeline opportunities, but POS/Retail Finance is your domain to grow. This is an outbound-led, proactive business development role for someone who brings market curiosity, sound commercial judgement, and a structured approach to building pipeline. Own mid-market vertical acquisition for POS/Retail Finance. Build and manage a pipeline of outbound-sourced opportunities. Develop GTM tactics for your verticals: events, marketing proposals, campaigns, prospecting ideas, and market tests. Collaborate closely with Strategic BDMs during the first 12 months to develop shared market and product knowledge. Work with the payments sales team to identify and execute cross-sell opportunities. Close high-impact deals (average £5m+ GMV, growing toward £10m+ in 2026/27). Educate merchants on the value of integrated retail finance and support them through the decision process. Maintain accurate forecasting, reporting, and a well-managed pipeline. Build deep knowledge of your verticals and contribute insights to product and go-to-market planning. About you Track record of building self-generated pipeline and converting outbound opportunities. Experience selling POS/Retail Finance, payments, or financial services into mid-market retailers. Comfortable engaging senior commercial and operational decision-makers. Commercially minded and curious, with an interest in testing new GTM ideas. Able to manage a mix of long and short sales cycles and prioritise effectively. Persistent and outcomes-focused, with a track record of delivering against growth targets. Please note this is a field based role with occasional visits to both our London and Manchester offices. At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our Manchester office 2-3 days a week. (WeWork, Dalton Place, 29 John Dalton Street, M2 6WF.) You'll also have the option of working from abroad for up to 120 days a year! Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Our Story Hello there. We're Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on The team This role sits within our Technology Operations & Risk Team, which is responsible for IT Service Management as well as 1LOD Technology Risk, Business Change. Our goal is to help the technology organisation and wider business achieve its commercial objectives through balanced risk management, effective change delivery and resilience through timely response and resolution of incidents. As an enablement function for the business, we are continuously looking at ways to simplify and strengthen our processes through automation and AI. A day in the life Take ownership for the end to end incident management lifecycle for our technology services - ensuring rapid detection, response, triage, remediation and post incident reviews, aligned to business needs and SLAs. Lead the major incident / technical incident response process: ensure correct escalation, coordinate multi discipline teams (infrastructure, applications, security, operations etc), communicate status to stakeholders, restore service with minimal business impact, and ensure root cause and corrective/preventive actions. Oversee the tooling ecosystem for incident management: ensure that incident management platforms (ticketing, alerting, monitoring dashboards, runbooks) are configured, maintained and optimised for efficiency, automation and metrics. Monitor service performance and incident metrics (mean time to detect, mean time to resolve, recurrence rates, SLA compliance) and present reports to tech teams and senior leadership, using data to drive continual service improvement. Partner with the security operations / cyber incident team to manage security related incidents (e.g., logging/alerting, log analysis, triage of suspicious activity, coordinating with SOC, forensic hand off, lessons learned). Own and evolve processes under recognised service management frameworks (for example ITIL / ISO/IEC 20000) ensuring they reflect Zopa Bank's environment, governance requirements and regulatory obligations. Work closely with other IT and business stakeholders (operations, risk, compliance, development, infrastructure) to ensure service delivery is aligned to business outcomes, risks are managed and continuous improvement is embedded. Train and mentor colleagues across the business, ensuring they have the right skills, tooling access and processes to deliver excellent service and response to incidents. About you Hands on experience in IT service delivery/operations, with specific responsibility for incident management in a complex, high availability environment. Proven track record of technical incident management: coordinating major incidents, triaging complex issues across infrastructure, applications, networks, coordinating cross team responses and driving resolution. Strong experience with incident management tooling and platforms (for example ticket/alerting systems such as Jira Service Management, PagerDuty, Splunk, monitoring/observability tools, log analysis tools) and the ability to optimise workflows and automate where appropriate. Certifications in relevant frameworks such as ITIL (Foundation or preferably Intermediate/Expert) and familiarity with service management standards such as ISO/IEC 20000. Experience or strong awareness of security incident management practices: log analysis, triage of security alerts, coordination with SOC teams, performing root cause/root cause analysis for security events. Excellent stakeholder management and communication skills: able to translate technical incident status into business impact language, manage expectations, escalate appropriately and keep leadership informed. Strong analytical and problem solving skills: ability to review incident metrics, spotting trends, hypotheses for root causes, and initiating improvements. Leadership skills: able to lead through incident pressure, guide teams, ensure calm in high stress incident responses, and drive incident review and lessons learned into service improvements. A proactive mindset for continual improvement: you identify and drive enhancements to processes, tooling, service levels, and resilience across the IT service management domain. Ideally, experience working in a regulated environment (such as a bank/financial services) with an understanding of risk, compliance, audit and service governance implications of incident management. Added bonus Experience with observability, monitoring and alerting platforms (for example Splunk, Prometheus, Grafana) and hands on log analysis skills (e.g., analysing event logs, application logs, network logs to support incident response or security investigations). Certification or working knowledge in security or cyber incident response (for example CISSP, CISM, or incident response training). Experience in designing and delivering major incident simulation/drill programmes or running incident simulation exercises (table top drills) to test readiness. Experience in managing / migrating incident management tools and platforms. Experience working in a Fintech or banking environment with real time services, where high availability, change control, risk and regulatory constraints are part of the daily operating model. Knowledge of DevOps/CI/CD and how incident management integrates with deployment pipelines, monitoring, post release health checks and service resilience. Experience managing external vendors/third party service providers in the incident response context (escalation, service contracts, SLAs, hand off). Familiarity with cloud native incident monitoring and response (e.g., AWS CloudWatch) and hybrid infrastructure environments. At Zopa we value flexible ways of working. We value face to face collaboration and a good work life balance. This hybrid role requires you to come to our London office 2 3 days a week. You'll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one. Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
03/02/2026
Full time
Our Story Hello there. We're Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on The team This role sits within our Technology Operations & Risk Team, which is responsible for IT Service Management as well as 1LOD Technology Risk, Business Change. Our goal is to help the technology organisation and wider business achieve its commercial objectives through balanced risk management, effective change delivery and resilience through timely response and resolution of incidents. As an enablement function for the business, we are continuously looking at ways to simplify and strengthen our processes through automation and AI. A day in the life Take ownership for the end to end incident management lifecycle for our technology services - ensuring rapid detection, response, triage, remediation and post incident reviews, aligned to business needs and SLAs. Lead the major incident / technical incident response process: ensure correct escalation, coordinate multi discipline teams (infrastructure, applications, security, operations etc), communicate status to stakeholders, restore service with minimal business impact, and ensure root cause and corrective/preventive actions. Oversee the tooling ecosystem for incident management: ensure that incident management platforms (ticketing, alerting, monitoring dashboards, runbooks) are configured, maintained and optimised for efficiency, automation and metrics. Monitor service performance and incident metrics (mean time to detect, mean time to resolve, recurrence rates, SLA compliance) and present reports to tech teams and senior leadership, using data to drive continual service improvement. Partner with the security operations / cyber incident team to manage security related incidents (e.g., logging/alerting, log analysis, triage of suspicious activity, coordinating with SOC, forensic hand off, lessons learned). Own and evolve processes under recognised service management frameworks (for example ITIL / ISO/IEC 20000) ensuring they reflect Zopa Bank's environment, governance requirements and regulatory obligations. Work closely with other IT and business stakeholders (operations, risk, compliance, development, infrastructure) to ensure service delivery is aligned to business outcomes, risks are managed and continuous improvement is embedded. Train and mentor colleagues across the business, ensuring they have the right skills, tooling access and processes to deliver excellent service and response to incidents. About you Hands on experience in IT service delivery/operations, with specific responsibility for incident management in a complex, high availability environment. Proven track record of technical incident management: coordinating major incidents, triaging complex issues across infrastructure, applications, networks, coordinating cross team responses and driving resolution. Strong experience with incident management tooling and platforms (for example ticket/alerting systems such as Jira Service Management, PagerDuty, Splunk, monitoring/observability tools, log analysis tools) and the ability to optimise workflows and automate where appropriate. Certifications in relevant frameworks such as ITIL (Foundation or preferably Intermediate/Expert) and familiarity with service management standards such as ISO/IEC 20000. Experience or strong awareness of security incident management practices: log analysis, triage of security alerts, coordination with SOC teams, performing root cause/root cause analysis for security events. Excellent stakeholder management and communication skills: able to translate technical incident status into business impact language, manage expectations, escalate appropriately and keep leadership informed. Strong analytical and problem solving skills: ability to review incident metrics, spotting trends, hypotheses for root causes, and initiating improvements. Leadership skills: able to lead through incident pressure, guide teams, ensure calm in high stress incident responses, and drive incident review and lessons learned into service improvements. A proactive mindset for continual improvement: you identify and drive enhancements to processes, tooling, service levels, and resilience across the IT service management domain. Ideally, experience working in a regulated environment (such as a bank/financial services) with an understanding of risk, compliance, audit and service governance implications of incident management. Added bonus Experience with observability, monitoring and alerting platforms (for example Splunk, Prometheus, Grafana) and hands on log analysis skills (e.g., analysing event logs, application logs, network logs to support incident response or security investigations). Certification or working knowledge in security or cyber incident response (for example CISSP, CISM, or incident response training). Experience in designing and delivering major incident simulation/drill programmes or running incident simulation exercises (table top drills) to test readiness. Experience in managing / migrating incident management tools and platforms. Experience working in a Fintech or banking environment with real time services, where high availability, change control, risk and regulatory constraints are part of the daily operating model. Knowledge of DevOps/CI/CD and how incident management integrates with deployment pipelines, monitoring, post release health checks and service resilience. Experience managing external vendors/third party service providers in the incident response context (escalation, service contracts, SLAs, hand off). Familiarity with cloud native incident monitoring and response (e.g., AWS CloudWatch) and hybrid infrastructure environments. At Zopa we value flexible ways of working. We value face to face collaboration and a good work life balance. This hybrid role requires you to come to our London office 2 3 days a week. You'll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one. Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
A leading financial institution in London is seeking a Senior Fraud Analyst to join their Fraud Analytics team. The successful candidate will utilize advanced SQL and Python for fraud analysis and decision-making. This role includes responsibilities such as leading fraud investigations, optimizing fraud detection systems, and creating detailed reporting dashboards. Ideal candidates will have strong analytical skills and experience in fraud or financial crime analytics. A hybrid work model is offered, enabling flexibility alongside in-office collaboration.
03/02/2026
Full time
A leading financial institution in London is seeking a Senior Fraud Analyst to join their Fraud Analytics team. The successful candidate will utilize advanced SQL and Python for fraud analysis and decision-making. This role includes responsibilities such as leading fraud investigations, optimizing fraud detection systems, and creating detailed reporting dashboards. Ideal candidates will have strong analytical skills and experience in fraud or financial crime analytics. A hybrid work model is offered, enabling flexibility alongside in-office collaboration.
Overview Our Story Hello there. We're Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on We are looking for a Senior Fraud Analyst to join our growing Fraud Analytics team at Zopa. This role plays a critical part in protecting our customers and the business from fraud, using data, analytics and judgement to drive real-time and strategic decisioning. You will lead complex fraud analysis independently, support incident response, and act as a senior analytical escalation point within the team. Responsibilities Leading end-to-end fraud analysis using SQL and Python to detect, investigate and mitigate fraud risks Taking real-time analytical input into fraud blocks, controls and interventions Acting as a senior point of escalation during fraud incidents, supporting prioritisation and decision making Optimising fraud rules and supporting the monitoring of machine learning models Improving onboarding and account-level controls to prevent bad actors entering the ecosystem Creating and maintaining fraud reporting and dashboards using Tableau Working closely with Fraud Strategy, Fraud Operations, Product and Engineering teams Supporting the Fraud Analytics Manager as a senior individual contributor and trusted partner Participating in the on-call rota, typically one week per month, supporting out-of-hours fraud incidents with additional pay About you Analytical experience with advanced SQL Python experience for data analysis Proven ability to own complex, ambiguous analytical problems end-to-end Experience translating analysis into clear, actionable recommendations Confidence working with senior stakeholders in a fast-paced environment Ability to remain calm and make sound decisions under pressure Experience in fraud, financial crime or risk analytics is a plus Exposure or an interest in fraud decisioning systems or real-time monitoring tools Prior experience in using live decisioning systems or working with machine learning models Background in Fraud/ Fincrime (or similar setting) Fintech, banking or high-growth tech environments would be ideal Interview Stages 1. Recruiter Screening (30 mins) - Focus: motivation, problem-solving mindset, technical background, and interest in fraud analytics. 2. SQL Technical Assessment (1 hour) - Focus: writing clean, accurate SQL 3. Fraud Analytics Case Study (1 hour) - Focus: how you approach a fraud problem end-to-end. No prior fraud experience required - we're testing thinking, structure, and communication. 4. Final Interview (60 mins) - Focus: competencies, collaboration, decision-making under pressure, and alignment with Zopa's values. This role is ideal for someone looking for the next step in their analytics career, who wants to continue to build strong technical skills while working on meaningful, high-impact problems. We look forward to hearing from you! At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week. You'll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one. Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
03/02/2026
Full time
Overview Our Story Hello there. We're Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on We are looking for a Senior Fraud Analyst to join our growing Fraud Analytics team at Zopa. This role plays a critical part in protecting our customers and the business from fraud, using data, analytics and judgement to drive real-time and strategic decisioning. You will lead complex fraud analysis independently, support incident response, and act as a senior analytical escalation point within the team. Responsibilities Leading end-to-end fraud analysis using SQL and Python to detect, investigate and mitigate fraud risks Taking real-time analytical input into fraud blocks, controls and interventions Acting as a senior point of escalation during fraud incidents, supporting prioritisation and decision making Optimising fraud rules and supporting the monitoring of machine learning models Improving onboarding and account-level controls to prevent bad actors entering the ecosystem Creating and maintaining fraud reporting and dashboards using Tableau Working closely with Fraud Strategy, Fraud Operations, Product and Engineering teams Supporting the Fraud Analytics Manager as a senior individual contributor and trusted partner Participating in the on-call rota, typically one week per month, supporting out-of-hours fraud incidents with additional pay About you Analytical experience with advanced SQL Python experience for data analysis Proven ability to own complex, ambiguous analytical problems end-to-end Experience translating analysis into clear, actionable recommendations Confidence working with senior stakeholders in a fast-paced environment Ability to remain calm and make sound decisions under pressure Experience in fraud, financial crime or risk analytics is a plus Exposure or an interest in fraud decisioning systems or real-time monitoring tools Prior experience in using live decisioning systems or working with machine learning models Background in Fraud/ Fincrime (or similar setting) Fintech, banking or high-growth tech environments would be ideal Interview Stages 1. Recruiter Screening (30 mins) - Focus: motivation, problem-solving mindset, technical background, and interest in fraud analytics. 2. SQL Technical Assessment (1 hour) - Focus: writing clean, accurate SQL 3. Fraud Analytics Case Study (1 hour) - Focus: how you approach a fraud problem end-to-end. No prior fraud experience required - we're testing thinking, structure, and communication. 4. Final Interview (60 mins) - Focus: competencies, collaboration, decision-making under pressure, and alignment with Zopa's values. This role is ideal for someone looking for the next step in their analytics career, who wants to continue to build strong technical skills while working on meaningful, high-impact problems. We look forward to hearing from you! At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week. You'll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one. Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Overview Our Story Hello there. We're Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on The Service Challenge: Supporting Zopa's Tech from the Frontline At Zopa, our Service Desk team doesn't just fix laptops - we empower our people to do their best work every day. As our new IT Service Desk Support Engineer, you'll bring enthusiasm for technology, curiosity for automation, and a passion for customer service to a tight-knit, high-impact team that supports Zopians across multiple sites. Whether it's onboarding a new starter, resolving a critical tech issue, or keeping our workplace technology running seamlessly, you'll be the friendly, reliable face of IT in Manchester - helping to make work simpler, smarter, and more human. Please note this full time role will be based in our Central Manchester Office 4 days per week Your Impact Deliver brilliant, friendly, and efficient IT support to Zopians - in person and remotely. Take ownership of your tickets, ensuring SLAs are met and colleagues get the support they need, fast. Troubleshoot and resolve issues across Windows, macOS, and mobile devices. Use your expertise to support everything from Mac and Windows devices to AV systems, Office 365, and endpoint management tools. Carry out proactive checks of meeting room AV equipment and workspace technology, ensuring everything is always ready to go. Manage local IT stock (laptops, accessories, peripherals), ensuring availability and alerting the Service Desk Team Lead when supplies need replenishing. Provide a first-class onboarding experience for new Zopians - configuring their equipment and supporting them from day one Collaborate closely with the London-based IT teams, InfoSec, and other engineering squads to resolve complex problems and improve tooling. Contribute to team initiatives that improve productivity and user experience, exploring how AI and automation can enhance service delivery. Your toolkit You don't need to know everything - but here's what would help: Experience providing IT support in a corporate or service desk environment. Customer-first communication - you adapt your style based on who you're helping Comfortable with prioritising issues based on their impact and urgency Confidence supporting both Windows and Mac users. Familiarity with tools such as Microsoft 365, Intune, Okta, Zoom, Jamf, Jira, and Confluence. Understanding of ITIL-aligned practices (Incident, Change, Problem) and tools such as Jira, ServiceNow, or Halo. Strong communication and customer service skills - able to adapt your approach for technical and non-technical audiences. Awareness of cybersecurity principles, remote support techniques, and endpoint management. A curious mindset, with an interest in process improvement, automation, and AI. Bonus points if you have Experience with enterprise AV systems (e.g.Neat, Cisco). Knowledge of identity management tools (e.g.Okta or similar IDPs). Familiarity with mobile device management via Jamf, Intune, or Tanium. ITIL Foundation certification. Why you'll love it here Work in a modern, diverse tech environment where your ideas matter. Collaborate with teams across IT, InfoSec and Platform Engineering - and learn from them. Take part in regular development opportunities and build your career path within IT Services. Join a supportive, social, and impact-driven team that values outcomes, not egos. Be heard - we love improvement ideas and welcome your input. How we measure success SLA performance: timely response and resolution rates. CSAT: positive user satisfaction scores. Collaboration: feedback and engagement with peers and stakeholders. Achievement against OKRs and personal objectives Innovation: contributions to automation, process improvement, and AI adoption. At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our Manchester office 2-3 days a week. (WeWork, Dalton Place, 29 John Dalton Street, M2 6WF.) \You'll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one. Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
03/02/2026
Full time
Overview Our Story Hello there. We're Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on The Service Challenge: Supporting Zopa's Tech from the Frontline At Zopa, our Service Desk team doesn't just fix laptops - we empower our people to do their best work every day. As our new IT Service Desk Support Engineer, you'll bring enthusiasm for technology, curiosity for automation, and a passion for customer service to a tight-knit, high-impact team that supports Zopians across multiple sites. Whether it's onboarding a new starter, resolving a critical tech issue, or keeping our workplace technology running seamlessly, you'll be the friendly, reliable face of IT in Manchester - helping to make work simpler, smarter, and more human. Please note this full time role will be based in our Central Manchester Office 4 days per week Your Impact Deliver brilliant, friendly, and efficient IT support to Zopians - in person and remotely. Take ownership of your tickets, ensuring SLAs are met and colleagues get the support they need, fast. Troubleshoot and resolve issues across Windows, macOS, and mobile devices. Use your expertise to support everything from Mac and Windows devices to AV systems, Office 365, and endpoint management tools. Carry out proactive checks of meeting room AV equipment and workspace technology, ensuring everything is always ready to go. Manage local IT stock (laptops, accessories, peripherals), ensuring availability and alerting the Service Desk Team Lead when supplies need replenishing. Provide a first-class onboarding experience for new Zopians - configuring their equipment and supporting them from day one Collaborate closely with the London-based IT teams, InfoSec, and other engineering squads to resolve complex problems and improve tooling. Contribute to team initiatives that improve productivity and user experience, exploring how AI and automation can enhance service delivery. Your toolkit You don't need to know everything - but here's what would help: Experience providing IT support in a corporate or service desk environment. Customer-first communication - you adapt your style based on who you're helping Comfortable with prioritising issues based on their impact and urgency Confidence supporting both Windows and Mac users. Familiarity with tools such as Microsoft 365, Intune, Okta, Zoom, Jamf, Jira, and Confluence. Understanding of ITIL-aligned practices (Incident, Change, Problem) and tools such as Jira, ServiceNow, or Halo. Strong communication and customer service skills - able to adapt your approach for technical and non-technical audiences. Awareness of cybersecurity principles, remote support techniques, and endpoint management. A curious mindset, with an interest in process improvement, automation, and AI. Bonus points if you have Experience with enterprise AV systems (e.g.Neat, Cisco). Knowledge of identity management tools (e.g.Okta or similar IDPs). Familiarity with mobile device management via Jamf, Intune, or Tanium. ITIL Foundation certification. Why you'll love it here Work in a modern, diverse tech environment where your ideas matter. Collaborate with teams across IT, InfoSec and Platform Engineering - and learn from them. Take part in regular development opportunities and build your career path within IT Services. Join a supportive, social, and impact-driven team that values outcomes, not egos. Be heard - we love improvement ideas and welcome your input. How we measure success SLA performance: timely response and resolution rates. CSAT: positive user satisfaction scores. Collaboration: feedback and engagement with peers and stakeholders. Achievement against OKRs and personal objectives Innovation: contributions to automation, process improvement, and AI adoption. At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our Manchester office 2-3 days a week. (WeWork, Dalton Place, 29 John Dalton Street, M2 6WF.) \You'll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one. Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
A modern banking institution in Manchester is seeking an IT Service Desk Support Engineer to provide friendly and efficient IT support to its employees. This role involves troubleshooting technical issues across various platforms and supporting onboarding processes. Ideal candidates should have experience in corporate IT support, strong communication skills, and familiarity with tools like Microsoft 365 and Jira. This position offers opportunities for professional development in a diverse and innovative work environment.
03/02/2026
Full time
A modern banking institution in Manchester is seeking an IT Service Desk Support Engineer to provide friendly and efficient IT support to its employees. This role involves troubleshooting technical issues across various platforms and supporting onboarding processes. Ideal candidates should have experience in corporate IT support, strong communication skills, and familiarity with tools like Microsoft 365 and Jira. This position offers opportunities for professional development in a diverse and innovative work environment.
A leading financial technology company in Manchester seeks a Software Engineer to design and build scalable backend systems using Kotlin and AWS. You'll collaborate with product managers, mentor junior engineers, and ensure high-quality code through operational ownership. Candidates should be passionate about dependable product delivery and excited by fast-paced environments. This hybrid role allows for flexibility and working remotely up to 120 days a year, promoting a strong work-life balance.
02/02/2026
Full time
A leading financial technology company in Manchester seeks a Software Engineer to design and build scalable backend systems using Kotlin and AWS. You'll collaborate with product managers, mentor junior engineers, and ensure high-quality code through operational ownership. Candidates should be passionate about dependable product delivery and excited by fast-paced environments. This hybrid role allows for flexibility and working remotely up to 120 days a year, promoting a strong work-life balance.
Our Story Hello there. We're Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at ! We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa, so join us, and make it count.Want to see us in action? Follow us on The engineering challenge Our Software Engineers don't just write code, they solve real financial problems for millions of customers. You'll work on distributed systems processing thousands of transactions daily, build resilient services that handle people's money, and create experiences that make traditionally complex financial products feel simple. Your Impact Designing, building and running scalable backend systems using Kotlin and AWS Contributing to technical direction, team practices and architectural decisions Collaborating closely with product managers, designers and other engineers Mentoring junior engineers and helping to raise the technical bar Owning your team's code, quality and delivery Taking part in the full SDLC - including operating your own services in production Writing well-tested, clean code Making smart trade-offs between speed, quality and risk to deliver customer value quickly Your Toolkit Strong backend engineering experience using Kotlin or Java in a production environment Passionate about building reliable, high-quality products - not just writing code Comfortable working on distributed systems with scale and complexity Advocates for testing, clean code, and automation throughout the development process Understands trade-offs in product delivery and values pragmatism Enjoys solving problems collaboratively and mentoring others Clear communicator with experience working cross-functionally Excited by fast-moving environments and full ownership of your work Our Engineering Culture Customer impact over unnecessary complexity Team success over individual heroics Operational ownership, not just feature delivery Continuous improvement through honest feedback Added Bonus Experience with fintech or banking is a plus, but we value problem-solvers from all backgrounds At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our Manchester office 2-3 days a week. (WeWork, Dalton Place, 29 John Dalton Street, M2 6WF.) You'll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one. Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
02/02/2026
Full time
Our Story Hello there. We're Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at ! We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa, so join us, and make it count.Want to see us in action? Follow us on The engineering challenge Our Software Engineers don't just write code, they solve real financial problems for millions of customers. You'll work on distributed systems processing thousands of transactions daily, build resilient services that handle people's money, and create experiences that make traditionally complex financial products feel simple. Your Impact Designing, building and running scalable backend systems using Kotlin and AWS Contributing to technical direction, team practices and architectural decisions Collaborating closely with product managers, designers and other engineers Mentoring junior engineers and helping to raise the technical bar Owning your team's code, quality and delivery Taking part in the full SDLC - including operating your own services in production Writing well-tested, clean code Making smart trade-offs between speed, quality and risk to deliver customer value quickly Your Toolkit Strong backend engineering experience using Kotlin or Java in a production environment Passionate about building reliable, high-quality products - not just writing code Comfortable working on distributed systems with scale and complexity Advocates for testing, clean code, and automation throughout the development process Understands trade-offs in product delivery and values pragmatism Enjoys solving problems collaboratively and mentoring others Clear communicator with experience working cross-functionally Excited by fast-moving environments and full ownership of your work Our Engineering Culture Customer impact over unnecessary complexity Team success over individual heroics Operational ownership, not just feature delivery Continuous improvement through honest feedback Added Bonus Experience with fintech or banking is a plus, but we value problem-solvers from all backgrounds At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our Manchester office 2-3 days a week. (WeWork, Dalton Place, 29 John Dalton Street, M2 6WF.) You'll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one. Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Our Story Hello there. We're Zopa. We started our journey back in 2005, building the first ever peer to peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on We are looking for a technology led People leader who is excited by digital transformation, automation and AI, and who sees operations as something to be simplified, scaled and increasingly self served, not manually maintained. You'll enjoy designing modern solutions, experimenting with new technologies and personally getting hands on with tools (including AI) to reduce operational effort while improving the Zopian experience. Reporting directly to the Chief People Officer, this role will be pivotal in ensuring our People operating model is scalable, efficient and fit for the future. With HiBobrecently implemented as our core HRIS, we are at the start of an exciting maturity journey-one that will see you and your team build a truly digital first, industry leading People technology & operations ecosystem. This is a hands on, builder style leadership role, suited to someone who enjoys rolling up their sleeves to design, configure, test and iterate on solutions themselves, while also operating at a strategic level. You will personally engage with systems, data and AI enabled tools rather than delegating all execution. As a member of the People Leadership team, you'll play a broader role in shaping and delivering our People Strategy, supporting Zopa's continued growth and readiness for IPO. The role is based in our London office, with an expectation of being on site three days per week. A day in the life Set and own the vision and roadmap for People Technology & Digital Operations, deliberately designing out manual effort and building a scalable, self service, digital first operating model. Own and evolve the People Technology ecosystem, taking a product mindset to continuous optimisation, automation and integration across our systems (HiBob, Lever, Culture Amp, etc). This includes hands on exploration and deployment of AI enabled solutions (e.g. CustomGPTs, workflow automation, intelligent knowledge bases) to materially reduce operational workload and elevate service quality. Lead the maturity journey of People Operations, implementing best in class policies, processes and service delivery models that are efficient, compliant and fit for a regulated, high growth organisation. Partner with the Chief People Officer and People Leadership team to shape and deliver the People Strategy, translating strategic priorities into practical, well executed operational and technology solutions. Enable data driven decision making in partnership with our People Analytics lead, ensuring leaders have access to timely, accurate insights to support workforce decision making. Driving data driven improvements across our operations service delivery model. Act as the People function's AI/Automation champion, personally experimenting with, implementing and embedding AI enabled tools and ways of working where they can improve decision making, service delivery and operational efficiency. Ensure operational excellence and compliance, including governance, controls and documentation required to support audit readiness, regulatory expectations and future IPO requirements. Build, lead and develop a high performing People Technology & Operations team, creating clear ownership, capability and career pathways while fostering a culture of continuous improvement. Act as a senior stakeholder partner across the business, working closely with Technology, Finance, Risk, Legal and other functions to deliver joined up solutions and seamless employee experiences. Oversee SMCR governance, and Risk Management for the People function including monthly, quarterly & annual risk & control reporting. Drive change and adoption, ensuring new systems, processes and ways of working are successfully embedded, well communicated and positively experienced by Zopians. Own vendor and partner relationships, including contract management, performance, and value realisation across People technology and outsourced services. About you Significant experience leading People Technology and People Operations within a scaling technology led or financial services organisation, with proven credibility partnering with senior leaders and executives. Demonstrable experience delivering people systems transformation, including the implementation, optimisation and adoption of modern HR platforms, with a strong focus on personally using and deploying AI enabled tooling, automation and digital innovation (not just sponsoring it). Deep expertise in evolving People Operations maturity, moving teams toward high levels of self service, effective knowledge management and simplified processes, while actively removing unnecessary complexity and red tape. A strong analytical and data driven mindset, with proven experience using people data and insights to influence decision making, improve outcomes and manage risk. Proven programme and change leadership capability, successfully leading large scale, cross functional initiatives from design through to delivery and adoption. Experience building, leading and coaching high performing teams in a growth environment, developing capability, ownership and confidence as the organisation scales. A collaborative and trusted leadership style, with the ability to build strong relationships and credibility across Zopa and with key stakeholders in Technology, Finance, Risk and Legal. At Zopa we value flexible ways of working. We value face to face collaboration and a good work life balance. This hybrid role requires you to come to our London office 2-3 days a week. You'll also have the option of working from abroad for up to 120 days a year ! But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one. Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
02/02/2026
Full time
Our Story Hello there. We're Zopa. We started our journey back in 2005, building the first ever peer to peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on We are looking for a technology led People leader who is excited by digital transformation, automation and AI, and who sees operations as something to be simplified, scaled and increasingly self served, not manually maintained. You'll enjoy designing modern solutions, experimenting with new technologies and personally getting hands on with tools (including AI) to reduce operational effort while improving the Zopian experience. Reporting directly to the Chief People Officer, this role will be pivotal in ensuring our People operating model is scalable, efficient and fit for the future. With HiBobrecently implemented as our core HRIS, we are at the start of an exciting maturity journey-one that will see you and your team build a truly digital first, industry leading People technology & operations ecosystem. This is a hands on, builder style leadership role, suited to someone who enjoys rolling up their sleeves to design, configure, test and iterate on solutions themselves, while also operating at a strategic level. You will personally engage with systems, data and AI enabled tools rather than delegating all execution. As a member of the People Leadership team, you'll play a broader role in shaping and delivering our People Strategy, supporting Zopa's continued growth and readiness for IPO. The role is based in our London office, with an expectation of being on site three days per week. A day in the life Set and own the vision and roadmap for People Technology & Digital Operations, deliberately designing out manual effort and building a scalable, self service, digital first operating model. Own and evolve the People Technology ecosystem, taking a product mindset to continuous optimisation, automation and integration across our systems (HiBob, Lever, Culture Amp, etc). This includes hands on exploration and deployment of AI enabled solutions (e.g. CustomGPTs, workflow automation, intelligent knowledge bases) to materially reduce operational workload and elevate service quality. Lead the maturity journey of People Operations, implementing best in class policies, processes and service delivery models that are efficient, compliant and fit for a regulated, high growth organisation. Partner with the Chief People Officer and People Leadership team to shape and deliver the People Strategy, translating strategic priorities into practical, well executed operational and technology solutions. Enable data driven decision making in partnership with our People Analytics lead, ensuring leaders have access to timely, accurate insights to support workforce decision making. Driving data driven improvements across our operations service delivery model. Act as the People function's AI/Automation champion, personally experimenting with, implementing and embedding AI enabled tools and ways of working where they can improve decision making, service delivery and operational efficiency. Ensure operational excellence and compliance, including governance, controls and documentation required to support audit readiness, regulatory expectations and future IPO requirements. Build, lead and develop a high performing People Technology & Operations team, creating clear ownership, capability and career pathways while fostering a culture of continuous improvement. Act as a senior stakeholder partner across the business, working closely with Technology, Finance, Risk, Legal and other functions to deliver joined up solutions and seamless employee experiences. Oversee SMCR governance, and Risk Management for the People function including monthly, quarterly & annual risk & control reporting. Drive change and adoption, ensuring new systems, processes and ways of working are successfully embedded, well communicated and positively experienced by Zopians. Own vendor and partner relationships, including contract management, performance, and value realisation across People technology and outsourced services. About you Significant experience leading People Technology and People Operations within a scaling technology led or financial services organisation, with proven credibility partnering with senior leaders and executives. Demonstrable experience delivering people systems transformation, including the implementation, optimisation and adoption of modern HR platforms, with a strong focus on personally using and deploying AI enabled tooling, automation and digital innovation (not just sponsoring it). Deep expertise in evolving People Operations maturity, moving teams toward high levels of self service, effective knowledge management and simplified processes, while actively removing unnecessary complexity and red tape. A strong analytical and data driven mindset, with proven experience using people data and insights to influence decision making, improve outcomes and manage risk. Proven programme and change leadership capability, successfully leading large scale, cross functional initiatives from design through to delivery and adoption. Experience building, leading and coaching high performing teams in a growth environment, developing capability, ownership and confidence as the organisation scales. A collaborative and trusted leadership style, with the ability to build strong relationships and credibility across Zopa and with key stakeholders in Technology, Finance, Risk and Legal. At Zopa we value flexible ways of working. We value face to face collaboration and a good work life balance. This hybrid role requires you to come to our London office 2-3 days a week. You'll also have the option of working from abroad for up to 120 days a year ! But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one. Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
A financial technology company in London is seeking a People Technology and Operations leader to drive digital transformation and enhance the employee experience. This pivotal role requires extensive experience in technology-led organizations and a proven track record of implementing people systems with a focus on AI and automation. Ideal candidates will possess strong analytical skills and the ability to lead high-performing teams. The position supports hybrid work, with attendance expected in the London office 2-3 days per week.
02/02/2026
Full time
A financial technology company in London is seeking a People Technology and Operations leader to drive digital transformation and enhance the employee experience. This pivotal role requires extensive experience in technology-led organizations and a proven track record of implementing people systems with a focus on AI and automation. Ideal candidates will possess strong analytical skills and the ability to lead high-performing teams. The position supports hybrid work, with attendance expected in the London office 2-3 days per week.