CIH International Housing Group

Aareon is Europe's established provider of SaaS solutions for the real estate industry and a pioneer of the sector's digital future. With its software solutions, Aareon connects people, processes, and properties-bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders. As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone. We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity. Become part of our international team! Become part of ! We are looking forward to meeting YOU! Salary Range: £65,000 - £75,000 per year Work Location: Hybrid London or Manchester Hours per week: 37.5 Contract Type: Permanent, full-time About Us Aareon's vision is Sustainable spaces for all. Through technology, we enable social housing providers to effectively manage and sustain their properties, fostering better lives for tenants. Our mission is to connect people, process and property, helping social housing providers digitalise critical operations, improve resident experiences and create more effective, sustainable housing services. We provide housing management software and digital solutions for the UK social housing sector, supporting housing associations, local authorities and other registered providers as they manage increasingly complex operational, regulatory and resident expectations. The Role We are looking for a Senior Product Manager with deep UK social housing domain knowledge to help shape the future of our social housing product portfolio. This is not a generic SaaS product role. The successful candidate will understand how social landlords operate, how housing teams make decisions, and how software can improve outcomes across residents, housing officers, repairs teams, asset teams, finance teams, compliance leaders and senior executives. Product management experience is important, but social housing domain expertise is essential. Role Purpose As Senior Product Manager, you will own a strategically important area of our social housing product portfolio and be responsible for understanding the market, customers, regulatory environment and operational workflows, then translating that insight into clear product strategy, roadmap priorities and commercially valuable product outcomes. You may already be a Product Manager, Senior Product Manager or Product Owner in social housing software. You may also come from social housing systems ownership, implementation consultancy, business analysis, digital transformation or operational leadership, provided you can demonstrate strong product thinking and the ability to shape software that customers value. Key Responsibilities Market, Customer and Domain Insight: Act as a credible voice of the UK social housing market, maintaining a strong understanding of customer needs, sector pressures, regulatory change and competitor activity. Use this insight to identify product opportunities and ensure roadmap decisions are grounded in real customer and market evidence. Product Strategy and Roadmap: Own the product strategy and roadmap for your area, balancing customer value, commercial impact, regulatory need, technical health and delivery capacity. Make clear prioritisation decisions and communicate trade-offs confidently to customers, internal teams and senior stakeholders. Product Discovery and Delivery: Work closely with customers, Engineering, Design, Architecture, QA and Data teams to shape valuable, usable and deliverable product outcomes. Lead product discovery, define clear requirements and support delivery through to launch, adoption and iteration. Customer Experience and User Experience: Champion the importance of CX and UX in social housing software, recognising that poor user experience directly impacts adoption, operational efficiency, support demand and resident outcomes. Ensure products are designed around the real workflows of housing teams, residents and partners. Commercial and Go to Market Impact: Connect product decisions to commercial outcomes, including retention, expansion, adoption, differentiation and revenue growth. Support business cases, pricing and packaging discussions, product launches, tender responses and strategic customer conversations. AI, Data and Innovation: Identify opportunities to use AI, automation and data led insight to improve operational efficiency, decision making and customer experience where there is clear customer value. Bring a thoughtful approach to innovation, balancing opportunity with trust, transparency, data protection and sector specific risk. Stakeholder Leadership: Build strong relationships across Product, Engineering, Sales, Marketing, Customer Success, Implementation, Support and senior leadership. Provide clarity on priorities, manage competing demands and represent the product area credibly in both internal and customer facing settings. Essential Experience Deep UK social housing domain experience. This is mandatory. Strong understanding of housing association, local authority or registered provider operations. Experience with housing management systems, tenant/resident portals, repairs platforms, asset systems, compliance systems or other social housing software. Knowledge of core housing workflows such as tenancy management, repairs, voids, allocations, rent, arrears, resident communication, complaints, assets or compliance. Understanding of the operational and regulatory pressures facing UK social landlords. Ability to engage credibly with housing professionals, senior customer stakeholders and internal commercial teams. Product Management Experience Formal product management experience is valuable, but this role is deliberately open to candidates with deep housing expertise who can demonstrate strong product potential. The key requirement is that you understand social housing deeply and can apply that knowledge to build better software. Desirable Experience Experience with platforms such as Aareon, NEC Housing, Civica Cx, MRI, Orchard/Capita, Northgate or other housing management systems. Experience building or managing AI enabled products, automation tools or data led decision support in social housing, local government, public sector or other socially important sectors. Familiarity with using AI in the product management process, including discovery synthesis, workflow analysis, prototyping, product analytics, customer insight or backlog refinement. Understanding of how AI can support operational efficiency while managing risks around trust, transparency, data protection, bias, auditability and customer vulnerability. Experience improving CX and UX in complex operational software environments. Experience with SaaS, cloud native platforms, APIs, integrations, data migration or interoperability. Experience working with Agile delivery teams and tools such as Jira, Azure DevOps, Figma or product analytics platforms. Why Join Us This is an opportunity to shape software used by organisations responsible for delivering essential housing services. You will work on products that sit at the heart of social housing operations: helping providers manage homes, support residents, improve service delivery, strengthen compliance and operate more efficiently. The sector is changing quickly. Customer expectations are rising, regulation is intensifying, and many providers are rethinking their technology landscape. The right person will have a genuine opportunity to influence product direction, customer outcomes and Aareon's position in the UK social housing market.