Cegal Group AS
Aberdeen, Aberdeenshire
IT Engineer Cegal is growing to become a global next gen technology company for the energy sector. We're experiencing solid growth in digitalisation projects and are looking for new colleagues for our Aberdeen office. We are seeking two IT Engineers to join our IT Operations team. As IT Engineers you will play a key role in ensuring the smooth delivery of technical support to our clients, both remotely and on site, as needed. Reporting to the Customer Support Manager, you will be responsible for investigating and resolving technical support cases while maintaining the highest standards of customer service. As our IT Engineer, you will: Manage incidents and requests to resolution while maintaining high levels of customer satisfaction. Provide support via phone, live chat, and technical escalations, using our ITSM tool in line with ITIL best practices and service level agreements. Proactively address potential service issues or outages to minimise customer impact. Collaborate with external service providers to resolve incidents efficiently. Contribute to the creation and updating of technical documentation for the Knowledge Base. Participate in ongoing projects and service improvement initiatives. Support Service Desk operations, including out of hours standby rota as part of a 24 hour service. Work both remotely and on site depending on business requirements. To thrive in this role, we believe you share our passion for technology and interest in learning, and that you probably have: ITIL Foundation level certification or strong working knowledge of ITIL frameworks. Experience with IT Service Management tools (e.g., ServiceNow) and Microsoft technologies. 1-4 years of experience in an IT service environment, with a focus on providing technical support to enterprise clients. Solid understanding of networking principles, including VPN configuration, DNS, and switching. Proven ability to deliver technical support via phone, written, and in person communication. Previous customer service experience is highly desirable. Valid driving licence required. Why us? Cegal is the place for people who want to have an impact. We build technology for the energy sector where performance matters, decisions have consequences, and smart solutions make a real difference. Benefits Career pathways - Advance your career with trainee programmes, mentorship and growth dialogue. Influence - Ideal company size - global impact, yet stand out and make a difference. Professional growth - Benefit from a training budget and dedicated time for learning and growth, while enjoying access to digital courses and our own certification centre. Technology - Test the latest technologies and implement them in real world scenarios. Work life balance - Enjoy a supportive and flexible work environment that enables you to thrive both professionally and personally. Social engagement - clubs, including football, game nights, wine tasting and company trips. Location Aberdeen Salary band £30 - Contact Contact the hiring manager Chris Rankin () or Talent Acquisition Specialist Joachim Croft Guslund ( ) Application process Apply on our careers page: This is a direct company recruitment. We will not accept applications via employment agencies. Candidates need a valid working visa for the UK; Cegal does not sponsor visas. Successful candidates may be asked to consent to a background check.
IT Engineer Cegal is growing to become a global next gen technology company for the energy sector. We're experiencing solid growth in digitalisation projects and are looking for new colleagues for our Aberdeen office. We are seeking two IT Engineers to join our IT Operations team. As IT Engineers you will play a key role in ensuring the smooth delivery of technical support to our clients, both remotely and on site, as needed. Reporting to the Customer Support Manager, you will be responsible for investigating and resolving technical support cases while maintaining the highest standards of customer service. As our IT Engineer, you will: Manage incidents and requests to resolution while maintaining high levels of customer satisfaction. Provide support via phone, live chat, and technical escalations, using our ITSM tool in line with ITIL best practices and service level agreements. Proactively address potential service issues or outages to minimise customer impact. Collaborate with external service providers to resolve incidents efficiently. Contribute to the creation and updating of technical documentation for the Knowledge Base. Participate in ongoing projects and service improvement initiatives. Support Service Desk operations, including out of hours standby rota as part of a 24 hour service. Work both remotely and on site depending on business requirements. To thrive in this role, we believe you share our passion for technology and interest in learning, and that you probably have: ITIL Foundation level certification or strong working knowledge of ITIL frameworks. Experience with IT Service Management tools (e.g., ServiceNow) and Microsoft technologies. 1-4 years of experience in an IT service environment, with a focus on providing technical support to enterprise clients. Solid understanding of networking principles, including VPN configuration, DNS, and switching. Proven ability to deliver technical support via phone, written, and in person communication. Previous customer service experience is highly desirable. Valid driving licence required. Why us? Cegal is the place for people who want to have an impact. We build technology for the energy sector where performance matters, decisions have consequences, and smart solutions make a real difference. Benefits Career pathways - Advance your career with trainee programmes, mentorship and growth dialogue. Influence - Ideal company size - global impact, yet stand out and make a difference. Professional growth - Benefit from a training budget and dedicated time for learning and growth, while enjoying access to digital courses and our own certification centre. Technology - Test the latest technologies and implement them in real world scenarios. Work life balance - Enjoy a supportive and flexible work environment that enables you to thrive both professionally and personally. Social engagement - clubs, including football, game nights, wine tasting and company trips. Location Aberdeen Salary band £30 - Contact Contact the hiring manager Chris Rankin () or Talent Acquisition Specialist Joachim Croft Guslund ( ) Application process Apply on our careers page: This is a direct company recruitment. We will not accept applications via employment agencies. Candidates need a valid working visa for the UK; Cegal does not sponsor visas. Successful candidates may be asked to consent to a background check.