Inspirec

Inspirec have partnered with a fast-growing Managed Service Provider (MSP) with a dedicated internal IT function, supporting both our own team and a growing portfolio of external clients. As part of our continued growth, we are looking for a proactive and skilled 2nd Line IT Support Engineer to join the Helpdesk team. The Role As a 2nd Line IT Support Engineer, you will play a key role in managing escalations from the 1st line team, resolving more complex technical issues, and delivering outstanding service to both internal users and external MSP clients. This role will expose you to a wide variety of IT environments and technologies, providing a fantastic opportunity to learn, grow, and progress within a supportive business. Key Responsibilities: Act as the escalation point for 1st line tickets, troubleshooting and resolving technical issues. Provide 2nd line support for internal IT systems and services. Deliver remote and occasional on-site support to external MSP clients. Manage and resolve incidents across Microsoft 365, Intune, and endpoint environments. Work with ITSM tools to track, escalate, and resolve incidents in line with SLAs. Follow ITIL-aligned processes for incident, problem, and change management. Contribute to knowledge base articles, documentation, and process improvements. Assist in implementing new technologies and supporting project delivery where required. Key Skills & Experience: Strong background in Microsoft 365 administration (Exchange Online, SharePoint, Teams). Hands-on experience with Microsoft Azure, Microsoft Intune / Endpoint Manager. Good understanding of Active Directory, Group Policy, DNS, DHCP, networking fundamentals. Experience within an MSP environment or multi-customer support (preferred). Familiarity with ITIL principles, ITSM tools, and change control processes. Strong troubleshooting and problem-solving skills with a customer-first mindset. Excellent communication skills, both written and verbal. What We Offer: Competitive salary (dependent on experience). Career progression opportunities as part of a growing IT services business. Exposure to a wide range of technologies and clients. Supportive, friendly team environment with training and development opportunities. Weekly coffee mornings.

Inspirec has partnered with a forward-thinking organization in the IT sector, who are seeking a motivated Service Desk Apprentice to join their team on a full-time basis. As a trusted provider of innovative IT support solutions, they are committed to empowering businesses through reliable technology services and professional expertise. This opportunity offers an excellent pathway into the IT industry, combining hands-on experience with professional development. ROLE OBJECTIVE: We are looking for an enthusiastic Service Desk Apprentice to become the first point of contact for technical support. In this role, you will gain practical experience in troubleshooting hardware and software issues, logging and tracking incidents, and escalating cases when required. You will work closely with experienced IT professionals, developing essential skills and working towards a nationally recognised qualification that will set the foundation for a successful career in IT support. KEY RESPONSABILITIES: Provide first-line technical support to staff and users via phone, email, or in person. Log, track, and resolve IT service requests and incidents using the service desk system. Troubleshoot basic hardware and software issues with guidance from senior team members. Assist with setting up and configuring desktops, laptops, mobile devices, and user accounts. Help maintain accurate IT documentation and inventory records. Escalate unresolved issues to the appropriate support team as needed. Learn and follow IT policies, procedures, and security standards. Participate in training and development opportunities as part of your apprenticeship. TO BE ELIGIBLE FOR THIS APRENTICESHIP, YOU MUST HAVE: 3 GCSEs or equivalent at grades 4 (C) or above in any subject GCSE Maths and English at grades 3 (D) or above IDEAL EXPERIENCE: A keen interest in IT and technology. Good communication and interpersonal skills. A logical and methodical approach to problem-solving. Willingness to learn and take direction. Ability to work effectively both independently and as part of a team. JOB SPECIFICATION: Basic knowledge of Microsoft Office and Windows operating systems (desirable but not essential). WHAT WE OFFER: Full support and training throughout your apprenticeship. A structured development plan with real-world experience. Opportunity to gain an industry-recognized IT qualification. Supportive and inclusive work environment. Potential for progression into a permanent role upon successful completion of the apprenticeship.